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I've infected a friends Vista Laptop


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3 replies to this topic

#1 duffsparky

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Posted 04 December 2014 - 01:39 PM

I've been using a friend's ACER laptop to try and fault find (possible virus issue) my Fujitsu Siemens laptop and in so doing I think I've got virus/malware infections in both. My Fujitsu Siemens laptop is awaiting a physical repair (see here for more info) so it will have to wait. My friends ACER is important and I need help in irradicating the virus/malware infection(s).
 
The basic laptop specs are:-
ACER Aspire 5920
Intel Core 2 Duo T5550@1083GHz CPU
2.0 GB RAM
DVD RW
No floppy
USB
Vista Home Premium SP2
 
Anti virus/malware:-
 
AVG Internet Security 2014
Malware Bytes
Emsisoft
 
 
Symtoms:-
 
AVG recently found some infections and PUPs and is now reporting a Trogen Horse Generic infection.
Malware bytes found and removed malware but now it GUI is no longer available, although Task Manager shows mbam.exe as running.
Emsisoft found and removed some malware but now returns an error when run.
Bitdefender Online scanner reports 'system is infected with Gen:Variant.Kazy.351837'
Task Manager shows RtkBtMnt.exe is running from a temp folder.
Sometimes the AVG icon does not appear in the Taskbar.
 
 
Any help wound be much appreciated.
 
Many thanks.

Edited by Queen-Evie, 04 December 2014 - 01:47 PM.
moved from Vista to the appropriate forum for malware removal


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#2 mauguilar

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Posted 04 December 2014 - 01:47 PM

Try to log into Safe Mode; reboot PC press F8 Key, select safe mode run RKiLL http://www.bleepingcomputer.com/download/rkill/

When RKill is done run superantispyware follow by malwarebytes, try that for now, good luck..



#3 Guest_LighthouseParty_*

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Posted 04 December 2014 - 02:38 PM

Hello there     :welcome:
 
I'm LighthouseParty and I'll be assisting you with your concern today. Let's run a couple of scans to see what could be causing this.
 
:step1: Download MiniToolBox

  • Click here to download MiniToolBox to your desktop.
  • Double click MiniToolBox.
  • Select the following and then press go.
  • Post the log in your next reply.

Flush DNS
Reset IE Proxy Settings
Reset FF Proxy Settings
List Installed Programs
List Restore Points
 
:step2: Install and run a scan with Malwarebytes Anti-Malware

  • Click here to download Malwarebytes to your desktop.
  • Double click mbam-setup-x.x.x.xxxx and follow the on-screen instructions.
  • On the dashboard, click update now.
  • After that, click scan now - the scan will now begin.
  • When the scan's completed, select apply actions - make sure the action is quarantine.
  • Restart your computer.

How to get the log.

  • On the dashboard, select the history tab and click application logs.
  • Select the log which has the time and date of when you did the scan.
  • Click copy to clipboard and paste it into your reply.

:step3: Download Security Check

  • Click here to download Security Check to your desktop.
  • Double click SecurityCheck and follow the on-screen instructions.
  • A log should open, called checkup.txt.
  • Please post the contents of it in your next reply.

Thanks and good luck!


Edited by LighthouseParty, 04 December 2014 - 02:39 PM.


#4 Queen-Evie

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Posted 04 December 2014 - 02:51 PM

Approximately 10 minutes after you posted this and 3 minutes after I moved it from Vista to Am I Infected you started another topic about the same issue.

Your other topic is here http://www.bleepingcomputer.com/forums/t/558663/ive-infected-a-friends-vista-laptop/

Please do not start mulitple topics about the same issue. It is confusing for you, those helping you and can hinder/delay the help process.

To avoid confusion this topic is closed. Please continue in your other topic.




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