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Likely infected > unable to open or use any applications (w/HijackThis log)


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3 replies to this topic

#1 valeous

valeous

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  • Local time:07:10 AM

Posted 04 December 2014 - 07:48 AM

Hi all - I am having some major issues with my PC and I think I may be infected. 
 
Problem: Two days ago, suddenly all my programs crash and my windows takes me straight to desktop. Then, I am unable to open any programs (such as chrome, IE, Firefox, Spotify, Far cry, etc. etc.) but I am able to open Word and Outlook.
 
I then get the below errors every other minute, without doing anything. I also noticed that my ‘control panel’ is shows ‘empty’ (see pictures).
 
When I try to restart the computer, I am greeted with the first image below everytime on start up. And then I get other errors similar to that showing up every other minute or so. 
When I try to restart the computer in SAFEMODE, my taskbar or desktop does not appear – just a black screen with a mouse pointer. 
I somehow managed to start the computer in SAFEMODE w/ Command Prompt. This allowed me to run Kaspersky virus removal tool, which managed to remove about 22 threats. But the problem persists. I also ran the Microsoft anti-virus software which managed to find nothing on full scan. 
I also somehow managed to run a TrendMicro HijackThis (see below). 
 
So the current problems are: Every time I boot, I am presented with below error messages upon log-on. I am also unable to launch any applications such as Chrome, Firefox, IE, Spotify, any video games, or any of the antivirus programs. This makes things difficult as I cannot run any anti-virus stuff without having to go to SAFEMODE WITH COMMAND PROMPT and try to run it from prompt. 
 
Please help. I use my PC for everything so this is obviously causing me a lot of stress. Thanks very much. 
 
Specs:
Windows 7 x64
Thinkpad X220 laptop
12 GB ram
128 GB SSD hard drive
Intel CPU (don’t remember which one)
I’m a fairly typical user: word processing, internet, some graphic design, some gaming, some mathematical analysis.
 
HijackThis log: 
 
Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 9:48:53 AM, on 12/4/2014
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v11.0 (11.00.9600.17420)
 
FIREFOX: 32.0.1 (x86 en-US)
Boot mode: Safe mode
 
Running processes:
F:\HijackThis.exe
 
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = 
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = msn
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Bing
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = msn
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
R3 - Default URLSearchHook is missing
F2 - REG:system.ini: UserInit=userinit.exe
O1 - Hosts: ::1 localhost
O1 - Hosts: 195.162.68.60 google-analytics.com.
O1 - Hosts: 195.162.68.60 connect.facebook.net.
O1 - Hosts: 192.95.55.228 google-analytics.com.
O1 - Hosts: 192.95.55.228 connect.facebook.net.
O1 - Hosts: 192.99.206.114 google-analytics.com.
O1 - Hosts: 192.99.206.114 connect.facebook.net.
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - (no file)
O2 - BHO: Lync Click to Call BHO - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX86\Microsoft Office\Office15\OCHelper.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
O2 - BHO: Logitech SetPoint - {AF949550-9094-4807-95EC-D1C317803333} - C:\Program Files\Logitech\SetPointP\32-bit\SetPointSmooth.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX86\Microsoft Office\Office15\URLREDIR.DLL
O2 - BHO: Microsoft SkyDrive Pro Browser Helper - {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} - C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX86\Microsoft Office\Office15\GROOVEEX.DLL
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
O4 - HKLM\..\Run: [RotateImage] C:\Program Files (x86)\Integrated Camera Driver\X64\RCIMGDIR.exe
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [BrowserPlugInHelper] C:\Program Files (x86)\Wondershare\Video Converter Ultimate\BrowserPlugInHelper.exe
O4 - HKLM\..\Run: [Syncios device service] C:\Program Files (x86)\Syncios\SynciosDeviceService.exe
O4 - HKLM\..\Run: [PWMTRV] rundll32 "C:\Program Files (x86)\ThinkPad\Utilities\PWMTR64V.DLL",PwrMgrBkGndMonitor
O4 - HKLM\..\Run: [C:\Program Files (x86)\Shutter\Shutter.exe] C:\Program Files (x86)\Shutter\Shutter.exe
O4 - HKLM\..\Run: [TSMResident] "C:\Program Files (x86)\ThinkPad\Tablet Shortcut\TSMRESIDENT.EXE" /r
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - Global Startup: Lights-Out Client.lnk = C:\Program Files\Windows Server\Bin\LightsOutClientGui.exe
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX86\Microsoft Office\Office15\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX86\Microsoft Office\Office15\ONBttnIE.dll
O9 - Extra button: Lync Click to Call - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX86\Microsoft Office\Office15\OCHelper.dll
O9 - Extra 'Tools' menuitem: Lync Click to Call - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX86\Microsoft Office\Office15\OCHelper.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX86\Microsoft Office\Office15\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX86\Microsoft Office\Office15\ONBttnIELinkedNotes.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{104BF5F1-4EE4-408F-98FA-E1EC46E52D3A}: NameServer = 8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8
O17 - HKLM\System\CCS\Services\Tcpip\..\{7980EDBB-5526-4983-AF96-936F7AC77B4D}: NameServer = 8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8
O17 - HKLM\System\CCS\Services\Tcpip\..\{7D05486C-1F75-4D1A-8DEA-4B46A06710F8}: NameServer = 8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8
O17 - HKLM\System\CCS\Services\Tcpip\..\{A1BB2938-61B5-447D-A1DA-09A1EAB4CD29}: NameServer = 8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8
O17 - HKLM\System\CCS\Services\Tcpip\..\{B5A407C7-6E26-4CFB-93C6-B2E407785A26}: NameServer = 8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8
O17 - HKLM\System\CCS\Services\Tcpip\..\{CD102EFB-86FC-4C19-BF94-5D2D8536F565}: NameServer = 8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8
O17 - HKLM\System\CCS\Services\Tcpip\..\{F2024E1F-B7CD-46F2-96C1-F9E72293ED7A}: NameServer = 8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8
O17 - HKLM\System\CS1\Services\Tcpip\..\{104BF5F1-4EE4-408F-98FA-E1EC46E52D3A}: NameServer = 8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8
O17 - HKLM\System\CS2\Services\Tcpip\..\{104BF5F1-4EE4-408F-98FA-E1EC46E52D3A}: NameServer = 8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8,8.8.8.8
O18 - Protocol: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX86\Microsoft Office\Office15\MSOSB.DLL
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Unknown owner - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: ASR Service (ASRSVC) - Lenovo Group Limited - C:\Program Files (x86)\ThinkPad\Tablet Shortcut\ASR\ASRSVC.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: @C:\Program Files (x86)\Google\Chrome Remote Desktop\39.0.2171.46\remoting_core.dll,-101 (chromoting) - Google Inc. - C:\Program Files (x86)\Google\Chrome Remote Desktop\39.0.2171.46\remoting_host.exe
O23 - Service: Intel® Content Protection HECI Service (cphs) - Intel Corporation - C:\Windows\SysWow64\IntelCpHeciSvc.exe
O23 - Service: @C:\Windows\system32\CxAudMsg64.exe,-100 (CxAudMsg) - Unknown owner - C:\Windows\system32\CxAudMsg64.exe (file missing)
O23 - Service: Lenovo Doze Mode Service (DozeSvc) - Lenovo. - C:\Program Files (x86)\ThinkPad\Utilities\DZSVC64.EXE
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel® Corporation - C:\Program Files\Intel\WiFi\bin\EvtEng.exe
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Lenovo PM Service (IBMPMSVC) - Unknown owner - C:\Windows\system32\ibmpmsvc.exe (file missing)
O23 - Service: Intel® Integrated Clock Controller Service - Intel® ICCS (ICCS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Integrated Clock Controller Service\ICCProxy.exe
O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\Windows\system32\IEEtwCollector.exe (file missing)
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Intel® Identity Protection Technology Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Services\IPT\jhi_service.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\LogiShrd\Bluetooth\lbtserv.exe
O23 - Service: Lenovo Camera Mute (LENOVO.CAMMUTE) - Lenovo Group Limited - C:\Program Files\Lenovo\Communications Utility\CAMMUTE.exe
O23 - Service: Lenovo Microphone Mute (LENOVO.MICMUTE) - Lenovo Group Limited - C:\Program Files\LENOVO\HOTKEY\MICMUTE.exe
O23 - Service: Lenovo Keyboard Noise Reduction (LENOVO.TPKNRSVC) - Lenovo Group Limited - C:\Program Files\Lenovo\Communications Utility\TPKNRSVC.exe
O23 - Service: Lenovo Auto Scroll (Lenovo.VIRTSCRLSVC) - Lenovo Group Limited - C:\Program Files\LENOVO\VIRTSCRL\lvvsst.exe
O23 - Service: Intel® Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
O23 - Service: Lights-Out Client Service (LoClntService) - AxoNet Software GmbH - C:\Program Files\Windows Server\bin\LightsOutClientService.exe
O23 - Service: LSCWinService - Unknown owner - C:\Program Files\Lenovo\Lenovo Solution Center\App\LSCWinService.exe
O23 - Service: lxeeCATSCustConnectService - Lexmark International, Inc. - C:\Windows\system32\spool\DRIVERS\x64\3\\lxeeserv.exe
O23 - Service: lxee_device -   - C:\Windows\system32\lxeecoms.exe
O23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: moodleApache - Unknown owner - C:\BitNami\MOODLE~1.1-0\apache2\bin\httpd.exe (file missing)
O23 - Service: moodleMySQL - Unknown owner - C:\BitNami\moodle-2.6.1-0\mysql\bin\mysqld.exe (file missing)
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NIHardwareService - Native Instruments GmbH - C:\Program Files\Common Files\Native Instruments\Hardware\NIHardwareService.exe
O23 - Service: Nalpeiron Licensing Service (nlsX86cc) - Nalpeiron Ltd. - C:\Windows\SysWOW64\NLSSRV32.EXE
O23 - Service: Power Manager Service (Power Manager DBC Service) - Lenovo - C:\Program Files (x86)\ThinkPad\Utilities\PWMDBSVC.EXE
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Cisco EnergyWise Enabler (PwmEWSvc) - Lenovo Group Limited - C:\Program Files (x86)\ThinkPad\Utilities\PWMEWSVC.EXE
O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel® Corporation - C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Conexant SmartAudio service (SAService) - Conexant Systems, Inc. - C:\Windows\system32\SAsrv.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: Screen Reading Optimizer Service Program (SROSVC) - Lenovo Group Limited - C:\Program Files (x86)\Lenovo\Screen Reading Optimizer\SROSVC.exe
O23 - Service: System Update (SUService) - Unknown owner - C:\Program Files (x86)\Lenovo\System Update\SUService.exe
O23 - Service: TabletServiceISD - Wacom Technology, Corp. - C:\Program Files\Tablet\ISD\ISD_Tablet.exe
O23 - Service: TABLET Service (TabletSVC) - Lenovo Group Limited - C:\Program Files (x86)\ThinkPad\Tablet Shortcut\TSMService.exe
O23 - Service: TeamViewer 9 (TeamViewer9) - TeamViewer GmbH - C:\Program Files (x86)\TeamViewer\Version9\TeamViewer_Service.exe
O23 - Service: Wacom ISD Touch Service (TouchServiceISD) - Wacom Technology, Corp. - C:\Program Files\Tablet\ISD\ISD_TouchService.exe
O23 - Service: ThinkPad HDD APS Logging Service (TPHDEXLGSVC) - Unknown owner - C:\Windows\System32\TPHDEXLG64.exe (file missing)
O23 - Service: Lenovo Hotkey Client Loader (TPHKLOAD) - Lenovo Group Limited - C:\Program Files\LENOVO\HOTKEY\TPHKLOAD.exe
O23 - Service: On Screen Display (TPHKSVC) - Lenovo Group Limited - C:\Program Files\LENOVO\HOTKEY\TPHKSVC.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: Intel® Management and Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
 
--
End of file - 16586 bytes
 
 
 
Images of errors and issues:
Attached File  1.JPG   87.37KB   0 downloads
Attached File  2.JPG   73.61KB   0 downloads
Attached File  3.JPG   109.45KB   0 downloads
Attached File  4.JPG   141.64KB   0 downloads
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#2 valeous

valeous
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Posted 04 December 2014 - 01:29 PM

Bump. Any help? Thanks. 



#3 HelpBot

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Posted 09 December 2014 - 07:50 AM

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Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from the following link if you no longer have it available and save it to your destop.

    DDS.com Download Link
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control can be found HERE.

As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#4 HelpBot

HelpBot

    Bleepin' Binary Bot


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Posted 14 December 2014 - 07:55 AM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

If you do still need help, please send a Private Message to any Moderator within the next five days. Be sure to include a link to your topic in your Private Message.

Thank you for using Bleeping Computer, and have a great day!




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