Sorry that the DIY guide was not enough, but it has worked on the same problem several times that I know of. Your Windows 8.1 may be the reason ??
Please follow the instructions in the Malware Removal Preparation Guide starting at Step 6.
- If you cannot complete a step, then skip it and continue with the next.
- In Step 6 there are instructions for downloading and running DDS which will create two logs. Note: Windows 8.1 Users will not be able run DDS and create a log
When you have done that, Copy and Paste your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.
Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs or you're using Windows 8.1, then still start the new topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.
After you post your request for help, please reply back in this topic with a link to the new topic so we can close this one, to prevent others answering incorrectly.
As they do get Very busy at times, please post there as soon as you can for a place in the queue.
Good Luck -