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Will factory default re-start kill .exe-Bad Image?


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#1 Pixman44

Pixman44

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Posted 03 December 2014 - 02:40 PM

I am getting this error message on various programs (5 total so far) as I start them. Here's a verbatim example of one of the messages. 

 

McUICnt.exe – Bad Image

C:\Program Data\{9A88E103-A20A-4EA5-8636-C73B709A5BF8}\rasser.dll

Is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support.

 

I click the "OK" box and it goes away. Then I can proceed as normal. (Although, I think it has messed with Adobe flash as I can no longer access it's control.)

 

OS is Windows 7 Home Premium 64-bit on a new Dell Inspiron 3647 with Intel Core i3-4150 3.5 GHz. Computer was purchased pre-loaded with the OS and Office 2013 H&S.

 

I've researched the varied fixes suggested in various forums. Cannot wrap my aged mind around all that.

 

Question: Will a restart to original "default factory configuration" kill this bug?

 

Thank you,

The Pixman

 

 

 

 

 

 

 

 

 

 

 

 



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#2 maggot7

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Posted 03 December 2014 - 03:07 PM

A factory reset would very likely eliminate this problem, but you might be throwing the baby out with the bathwater.

 

You can try these if you like, to avoid resetting (though resetting periodically is not a bad idea if it won't cause excessive stress).

 

RKill created by Grinler (aka Lawrence Abrams), the site owner of BleepingComputer.
AdwCleaner created by Xplode.
Junkware Removal Tool created by thisisu.

1. Double-click on RKill to launch the tool. A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully. A log file will be created and saved to the root directory, C:\RKill.log. Copy and paste the contents of RKill.log in your next reply.

Important: Do not reboot your computer until you complete the next step.

2. Double-click on AdwCleaner.exe to run the tool.
Vista/Windows 7/8 users right-click and select Run As Administrator.

  • The tool will start to update its database...please wait until complete.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[RX].txt) will open in Notepad (where the largest value of # represents the most recent report).
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

-- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on and uncheck any items you want to keep.


Close all open programs and shut down any protection/security software to avoid potential conflicts.

3. Double-click on JRT.exe to run the tool.
Vista/Windows 7/8 users right-click and select Run As Administrator.

  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log file named JRT.txt will automatically open and be saved to your Desktop.
  • Copy and paste the contents of JRT.txt in your next reply.

.
4. As a final step, download, install and perform a THREAT SCAN with Malwarebytes Anti-Malware 2.0. Be sure to print out and follow these instructions.

When done, please post the complete results of your Malwarebytes scan for review.

To retrieve the Malwarebytes Anti-Malware 2.0 scan log information (Method 1)

  • Open Malwarebytes Anti-Malware.
  • Click the History Tab at the top and select Application Logs.
  • Select (check) the box next to Scan Log. Choose the most current scan.
  • Click the View button.
  • Click Copy to Clipboard at the bottom...come back to this thread, click Add Reply, then right-click and choose Paste.
  • Alternatively, you can click Export and save the log as a .txt file on your Desktop or another location.

To retrieve the Malwarebytes Anti-Malware 2.0 scan log information (Method 2)

  • Open Malwarebytes Anti-Malware.
  • Click the Scan Tab at the top.
  • Click the View detailed log link on the right.
  • Click Copy to Clipboard at the bottom...come back to this thread, click Add Reply, then right-click and choose Paste.
  • Alternatively, you can click Export and save the log as a .txt file on your Desktop or another location.

-- Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.






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