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Windows 7 Internet Explorer freezes up after clicking blog link


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#1 jsox79

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Posted 03 December 2014 - 11:59 AM

Customer brought in an Asus k53z with a freezing problem.  All hardware seems to test fine.  No recent hardware installations, drivers up to date.  From his description of it occurring after clicking a link, it looks probable that something nasty may have downloaded itself.  But I am unable to find it so far.

 

ADWcleaner found some of the usual junk

 

JRT found nothing

 

MSE detects nothing

 

Malwarebytes found some of the usual pups, no malware or viruses.

 

Rkill detected a proxy and deleted it

 

Roguekiller found some registry entries

 

Malwarebytes Antirootkit found nothing

 

TDSKiller found nothing

 

 

Thanks in advance for your help!!



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#2 Broni

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Posted 03 December 2014 - 12:45 PM

Welcome aboard p22002758.gif

 

freezes up after clicking blog link

 

Just one particular link?

Did you try different browser with the same link?


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#3 jsox79

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Posted 03 December 2014 - 01:14 PM

Thanks I think I have found the culprit.  It appears to be a flash problem.  i found that chrome, once i was able to get it offline installed, doesn't appear to suffer from it.  i noticed an adobe flash instance using a large amount of processor and memory running when the freezing would occur on internet explorer, if i killed the process, internet explorer became responsive again.  im completely uninstalling all instances of java and flash and reinstalling from appropriate sources, will post back my results






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