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My computer keeps shutting down when I leave it alone for more than 20 minutes?


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#1 Thedafthatter

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Posted 02 December 2014 - 08:46 PM

So since yesterday 12/1/14 my laptop has started a new habbit of shutting down whenever I leave it alone for more than 20 minutes plugged in or not. I'm running windows 7 64 bit and don't know how to tell you any other specs. I ran two virus scans (Malewarebytes and AVG) Malewarebytes found usual maleware and cleaned it off real fast. I retsarted and also installed 4 updates that were optional thinking they would fix the problem. I already checked the power settings like a few other sites suggested but nothing. What I find unusual about it shutting off like this is when I boot the computer back up I get the error message I didn't shut down windows properly. Also this happens now when I leave the computer open or closed.


Edited by hamluis, 12 December 2014 - 04:36 PM.
Moved from Win 7 to Internal Hardware - Hamluis.


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#2 gameffect

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Posted 03 December 2014 - 12:03 AM

Go to your bios menu and make sure all the setting in laptop bios menu is on default settings. 



#3 Thedafthatter

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Posted 03 December 2014 - 01:33 AM

Go to your bios menu and make sure all the setting in laptop bios menu is on default settings. 

Where can I find the bios menu?



#4 gameffect

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Posted 03 December 2014 - 01:37 AM

what kind of pc do you have?

 

 

 Most of the time the button are  F10, F12,F9, or F8 



#5 Thedafthatter

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Posted 03 December 2014 - 05:35 PM

what kind of pc do you have?

 

 

 Most of the time the button are  F10, F12,F9, or F8 

I have an hp pavilion g6



#6 gameffect

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Posted 03 December 2014 - 11:22 PM

before window start type F10 and that take you bios menu 



#7 Thedafthatter

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Posted 05 December 2014 - 01:06 AM

before window start type F10 and that take you bios menu 

Alright thanks I'll make sure to check the menu out when I have time tomorrow



#8 Thedafthatter

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Posted 11 December 2014 - 02:14 AM

before window start type F10 and that take you bios menu 

 What am I looking for in the bios menu?



#9 gameffect

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Posted 11 December 2014 - 08:42 AM

default setting on bios window  if that doesnt work then you probably got a bad power supply 



#10 Thedafthatter

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Posted 12 December 2014 - 02:09 AM

default setting on bios window  if that doesnt work then you probably got a bad power supply 

You keep mentioning default setting but what default setting?



#11 gameffect

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Posted 16 December 2014 - 01:56 AM

 

default setting on bios window  if that doesnt work then you probably got a bad power supply 

You keep mentioning default setting but what default setting?

 

 

 

when you enter the bios menu there going to be a side bar of you laptop specification. Sometime it might be o the bottom of the bios menu or  click maintenance .  



#12 NickAu

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Posted 16 December 2014 - 03:54 AM

Please note I am not giving an opinion on what the problem could be, Just helping the OP with BIOS.
 

 

Go to your bios menu and make sure all the setting in laptop bios menu is on default settings.

 

What am I looking for in the bios menu?

Reset the BIOS to the default settings. Hp pavilion g6.


1... Turn on or restart the computer.

2... While the display is blank, press the f10 key to enter the BIOS settings menu.

3... Press the f9 key to reset the BIOS to the default settings.

4... Press the f10 key to save the changes and exit the BIOS settings menu

This is what your bios will look like. Image not my work.
xddpw4.jpg
 
 
 

 

Some problems are more complicated than others and require additional work to isolate the issue. So, try not to overwhelm the user with possible conflicting information during the troubleshooting process.

[Community Standards] Properly Giving & Receiving GNU/Linux Support

Edited by NickAu, 16 December 2014 - 04:58 AM.


#13 Allan

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Posted 16 December 2014 - 07:41 AM

1) What do you mean when you say you found "usual malware"?

 

2) Because of the anomalous shutdowns you'll need to run checkdisk: right-click on a command prompt icon and open as administrator. In the command prompt window type: chkdsk /r  (then press ENTER). You'll be told the disk is in use and asked if you want to run checkdisk on the next boot. Say yes, exit the command prompt window, and reboot.

 

3) Please boot to safe mode. Does the same thing happen? If so, I agree with the poster above that it is probably an overheating issue. If it does not shutdown let us know and we'll proceed from there.



#14 Thedafthatter

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Posted 16 December 2014 - 04:17 PM

1) What do you mean when you say you found "usual malware"?

 

2) Because of the anomalous shutdowns you'll need to run checkdisk: right-click on a command prompt icon and open as administrator. In the command prompt window type: chkdsk /r  (then press ENTER). You'll be told the disk is in use and asked if you want to run checkdisk on the next boot. Say yes, exit the command prompt window, and reboot.

 

3) Please boot to safe mode. Does the same thing happen? If so, I agree with the poster above that it is probably an overheating issue. If it does not shutdown let us know and we'll proceed from there.

I keep getting like little maleware from just surfing the web kind of thing



#15 Thedafthatter

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Posted 16 December 2014 - 04:19 PM

Also its not overheating because my computer would shut down when the screen was still on also the bottom of my computer isn't hot/warm when it happens






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