I've got a Samsung NP-QX411-W02UB laptop that when powered on asks for a password (the Win 7 password will get me to the bios if I hit F2 in time). If I hit F5 for repair/recovery I get a blank screen with the insertion cursor that doesn't respond to anything. If I just type the password and hit enter, it black screens for a second then goes back to asking me for the password. I tried to disable the system password in bios, but the selection is greyed out.
I've tried booting from the repair discs and it eventually defaults to the hard drive (which is detected in the bios). I don't think the cd drive fires up at all when it's at the top of the boot que. I reset settings in bios to original, but that didn't help at all. I haven't tried to boot from usb yet, as I'm not sure what I should have on the usb to boot from/to.
I'm not thinking I have a dead HD because it's detected in the bios, but I'm not sure.
I'd be truly grateful for any help to get me on the road to fixing this laptop (my gf's).
Edited by hamluis, 15 December 2014 - 05:50 PM.
Moved from Internal Hardware to Am I Infected - Hamluis.