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RunDll error prompt problem


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#1 mystic12

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Posted 01 December 2014 - 03:58 PM

Hey guys, my machine running win7 is showing an error message on startup:
 
There was a problem starting
C:\Users\mike\AppData\local\Conduit\BackgroundContainer\BackgroundContainer.dll
The specified module could not be found
 
Help please?
 
 

Edited by hamluis, 01 December 2014 - 04:11 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 Guest_LighthouseParty_*

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Posted 01 December 2014 - 04:48 PM

Hello there  :welcome:

 

I recommend you post this issue in the Virus, Trojan, Spyware, and Malware Removal Logs section, because more advanced programs can be used there for this issue. Please follow the steps on the link below.

 

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help.

 

Thanks and good luck!



#3 quietman7

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Posted 01 December 2014 - 05:03 PM

BackgroundContainer.dll is related to Conduit, a toolbar engine installed (bundled) alongside many free applications which allows users to add applications directly to their browser without a community toolbar. Conduit offers a distribution option for Conduit-powered offerings and is used in order to generate ad revenue for the company. While not explicitly malware, it is often installed stealthily without knowledge or consent from the end user and is considered a Potentially Unwanted Program (PUP).

After using anti-virus and other security scanning tools to remove adware, PUPs and other malware it is not uncommon to find remnants of startup and scheduled task registry keys when booting up your computer. Windows is trying to load this file but cannot locate it since the file has been removed. However, an associated orphaned registry entry (value) still exists and is telling Windows to load the file when you boot up. Since the file no longer exists, you need to remove this registry entry so Windows stops searching for the file when it loads.

Please download AutoRuns and save it to your Desktop.
  • Create a new folder on your hard drive called AutoRuns (C:\AutoRuns) and extract (unzip) the file there.
  • Open the folder and double-click on autoruns.exe to launch it.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Please be patient as it scans and populates the entries.
  • When finished scanning, it will say Ready at the bottom and list all entries under the Everything tab.
  • In the top menu, click File > Find... and type the file name (backgroundcontainer.dll) related to the error message, then click Find Next.
  • Alternatively, you can scroll through the list and look for any entry related to conduit and backgroundcontainer.dll.
  • If found, right-click on the entry and choose delete.
  • Exit Autoruns and reboot your computer when done.
An alternate way to resolve this issue is as follows:
1. Go to Start > Control Panel > Administrative Tools.
2. Open Task Scheduler and click on Task Scheduler Library.
3. Look through the list for an entry related to BackgroundContainer.
4. If found, right-click on it and select Delete.
5. Exit all programs and reboot the computer when done.

Note: If you are using WinPatrol, launch the program or right-click on Scotty's system tray icon and choose "Display Scheduled Tasks". Under this tab, you can remove any scheduled task entry by right-clicking on the entry and selecting "Remove" from the context menu.
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#4 mystic12

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Posted 01 December 2014 - 05:28 PM

Got it thanks!



#5 quietman7

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Posted 01 December 2014 - 05:32 PM

You're welcome.

If you're going to keep Autoruns (which I recommend), be careful using it and be sure to read:.
-- Note: AutoRuns is a tool for advanced users since it does not have the ability to recognize unsafe or dangerous items...it only displays what it finds.
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#6 mystic12

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Posted 01 December 2014 - 05:36 PM

Will do, I had always relied on msconfig->Startup to see what's running but the autoruns software will definitely come in very handy in the future, thank you very much!



#7 quietman7

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Posted 01 December 2014 - 05:43 PM

You're welcome.

BTW...MSConfig (System Configuration Utility) is a troubleshooting utility used to diagnose and fix system configuration issues. In the Summary section Microsoft says "The System Configuration utility helps you find problems with your Windows configuration. It does not manage the programs that run when Windows starts."

Although it works as a basic startup manager, msconfig should not be used routinely to disable auto-start programs. It is a temporary solution and not a good practice for the following reasons:
  • When uninstalling programs while disabled with msconfig, they may not be uninstalled properly and manually editing the registry will be required to remove everything.
  • Msconfig will often leave orphaned entries when software is uninstalled. When used to switch back to normal startup mode, these orphan entries can result in boot up errors.
  • Msconfig only allows you to disable entries. To completely remove an entry from its' list you have to edit the registry, or use a third-party tool like Msconfig Cleanup Utility or a startup manager.
  • Msconfig allows malware related items to hide in your registry which you may not see or affect your computer until switched back to normal startup mode. This could then result in reinfection of the computer.
  • Msconfig does not list all applications loaded in all possible startup locations (some entry points are hidden and unknown to the user).
A better alternative is to use a startup manager and Autoruns can be used for that.

Other alternatives:You should not use msconfig to disable startup applications related to services. Doing so alters the registry and there are services that are essential for hardware and booting your system. When you uncheck a service in msconfig, you completely disable it. If you uncheck the wrong one, you may not be able to restart your computer. Changing the default settings for services can be risky and might prevent key services from running correctly. Only change the status of a service if it is necessary. You should only disable services using the Services Management Console (services.msc) where you cannot disable services that may be vital to boot your system.
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#8 mystic12

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Posted 01 December 2014 - 05:49 PM

Hmnn, never knew that, good to know but as mentioned the Autorun will be what I will use for the future.



#9 quietman7

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Posted 01 December 2014 - 06:06 PM

:thumbup2:
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#10 mystic12

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Posted 01 December 2014 - 06:12 PM

Wait a minute, while we're on this, is there anyw ay to use to autorun to see if there is a program running in the background which may be causing a pc to hang?



#11 quietman7

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Posted 01 December 2014 - 06:43 PM

These are tools to investigate ALL running processes, services and gather additional information to identify them or resolve problems:These tools will provide information about each process, CPU usage, file description and its location. Most of them are stand-alone portable apps in a zip file so no installation is necessary.

A file's properties may give a clue to identifying it. Right-click on the file, choose Properties and examine the General, Details and Version tabs.

If the file is related to a service, open services.msc, scroll throught the list, locate and right-click on the service, then select Properties. On the General tab, there will be a "Path to executable" just above the Startup type.

Right-clicking on a process in ProcessHacker or System Explorer allows you to send it (File Check) to Jotti's virusscan or VirusTotal. Process Hacker also allows sending it to Camas Comodo.

Right-clicking on a process in Process Explorer or AnVir TaskManager Free allows you to send it to VirusTotal.

If you are using Firefox, you can use the VTzilla Add-on to check (analyze) a file for malware at VirusTotal before downloading and saving it to you computer.

-- System Explorer provides a security check of running processing using their online security database when you first launch the program. Just press the Security Scan tab at the top, then click Start Security Check. After the check you can click the link to See the results of the security check >>. Keep in mind, that the check is not a guarantee of what is or is not detected as malware.

-- Process Explorer shows two panes by default: the upper pane is always a process list and the bottom pane either shows the list of DLLs loaded into the process selected in the upper pane, or the list of operating system resource handles (files, Registry keys, synchronization objects) the process has open. In the menu at the top select View > Lower Pane View to change between DLLs and Handles.
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#12 mystic12

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Posted 01 December 2014 - 06:53 PM

Ok so since those are basically like Task manager, there's no software which can automatically tell you if and which program running in the background is slowing down the pc?



#13 quietman7

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Posted 01 December 2014 - 06:59 PM

Windows Task Manager is useful but does not provide enough information. The above tools provide more (including CPU useage) but you have to do the investigating while using them.
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#14 mystic12

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Posted 01 December 2014 - 07:07 PM

ok noted, appreciate it.



#15 quietman7

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Posted 01 December 2014 - 07:08 PM

You're welcome.
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