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Windows XP won’t launch after chkdsk on external HDD


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#1 mickcycle

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Posted 01 December 2014 - 02:47 PM

My computer will not start Windows XP Home edition correctly. It loads my desktop screensaver/wallpaper picture OK but then it hangs. If I enter Safe mode, I get there but get a message “Windows Explorer has encountered an error and needs to close”. I can then load the Windows Task manager but explorer.exe or rstrui.exe won’t work from there. Regedit does work but I haven’t tried to change anything with that.

 

I can run a parallel version of UBUNTU that I installed on the HDD.

 

To try and fix it:

I entered windows XP recovery CD boot disk repair

1st  I got to the c prompt and have done a chkdsk c: /r which didn’t help.

2nd  I then did a full ” repair of the windows version

 

I don’t want to do a complete re-install of XP yet  as it may not work and I will lose data.

 

I have checked for  viruses with up-to-date databases of AVG and Kaspersky Rescue disks  and Windows Defender Offline.

 

The problem came about after I repartitioned and formatted 200GB  of a 1 TB HDD. Ubuntu couldn’t recognise it and suggested I “perform  a chkdsk /r on it then reboot windows twice” .When I did the chkdsk it started finding all the previous data and suggesting that it was corrupt and tried to repair it. This took hours and at the end it rebooted automatically but Windows was then corrupt.

 

The internal HDD does not appear full.

 

Can anyone please suggest a solution?



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#2 hamluis

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Posted 01 December 2014 - 02:59 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 mickcycle

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Posted 01 December 2014 - 09:56 PM

Thanks very much Louis for trying to help.

I dont think I can save anything into desktop but managed to run MiniToolBox and Speccy in Safe Mode (because in Normal mode I get nowhere and certainly cant run task manager ) below are the results:

Best wishes, Mick

 

http://speccy.piriform.com/results/qIaXxUnoDXUxjzjCLHKlPIT

 

MiniToolBox by Farbar  Version: 30-11-2014

Ran by Mick (administrator) on 02-12-2014 at 02:17:59

Running from "G:\"

Microsoft Windows XP Home Edition Service Pack 2 (X86)

Boot Mode: Minimal

***************************************************************************

 

========================= Event log errors: ===============================

 

Application errors:

==================

Error: (12/02/2014 02:09:38 AM) (Source: Application Error) (User: )

Description: Faulting application explorer.exe, version 6.0.2900.5512, faulting module ntdll.dll, version 5.1.2600.2180, fault address 0x00064ed1.

Processing media-specific event for [explorer.exe!ws!]

 

Error: (12/01/2014 06:58:10 PM) (Source: Application Error) (User: )

Description: Faulting application explorer.exe, version 6.0.2900.5512, faulting module ntdll.dll, version 5.1.2600.2180, fault address 0x00064ed1.

Processing media-specific event for [explorer.exe!ws!]

 

Error: (12/01/2014 06:51:43 PM) (Source: Application Error) (User: )

Description: Faulting application , version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000.

Processing media-specific event for [!ws!]

 

Error: (12/01/2014 04:21:40 PM) (Source: Application Error) (User: )

Description: Faulting application explorer.exe, version 6.0.2900.2180, faulting module ntdll.dll, version 5.1.2600.2180, fault address 0x00064ed1.

Processing media-specific event for [explorer.exe!ws!]

 

Error: (12/01/2014 04:15:27 PM) (Source: Application Error) (User: )

Description: Faulting application explorer.exe, version 6.0.2900.5512, faulting module ntdll.dll, version 5.1.2600.2180, fault address 0x00064ed1.

Processing media-specific event for [explorer.exe!ws!]

 

Error: (12/01/2014 11:46:04 AM) (Source: Application Error) (User: )

Description: Faulting application explorer.exe, version 6.0.2900.5512, faulting module ntdll.dll, version 5.1.2600.2180, fault address 0x00064ed1.

Processing media-specific event for [explorer.exe!ws!]

 

Error: (12/01/2014 08:35:25 AM) (Source: Application Error) (User: )

Description: Faulting application explorer.exe, version 6.0.2900.5512, faulting module ntdll.dll, version 5.1.2600.2180, fault address 0x00064ed1.

Processing media-specific event for [explorer.exe!ws!]

 

Error: (11/30/2014 00:32:56 PM) (Source: Application Error) (User: )

Description: Faulting application explorer.exe, version 6.0.2900.5512, faulting module ntdll.dll, version 5.1.2600.2180, fault address 0x00064ed1.

Processing media-specific event for [explorer.exe!ws!]

 

Error: (11/30/2014 00:27:30 PM) (Source: Application Error) (User: )

Description: Faulting application explorer.exe, version 6.0.2900.5512, faulting module ntdll.dll, version 5.1.2600.2180, fault address 0x00064ed1.

Processing media-specific event for [explorer.exe!ws!]

 

Error: (11/30/2014 02:16:46 AM) (Source: Application Error) (User: )

Description: Faulting application explorer.exe, version 6.0.2900.5512, faulting module ntdll.dll, version 5.1.2600.2180, fault address 0x00064ed1.

Processing media-specific event for [explorer.exe!ws!]

 

 

System errors:

=============

Error: (12/02/2014 02:14:56 AM) (Source: DCOM) (User: M-FAB8684DE5A94)

Description: DCOM got error "%%1084" attempting to start the service netman with arguments ""

in order to run the server:

{BA126AD1-2166-11D1-B1D0-00805FC1270E}

 

Error: (12/02/2014 02:14:56 AM) (Source: DCOM) (User: M-FAB8684DE5A94)

Description: DCOM got error "%%1084" attempting to start the service netman with arguments ""

in order to run the server:

{BA126AD1-2166-11D1-B1D0-00805FC1270E}

 

Error: (12/02/2014 02:14:55 AM) (Source: DCOM) (User: M-FAB8684DE5A94)

Description: DCOM got error "%%1084" attempting to start the service netman with arguments ""

in order to run the server:

{BA126AD1-2166-11D1-B1D0-00805FC1270E}

 

Error: (12/02/2014 02:14:55 AM) (Source: DCOM) (User: M-FAB8684DE5A94)

Description: DCOM got error "%%1084" attempting to start the service netman with arguments ""

in order to run the server:

{BA126AD1-2166-11D1-B1D0-00805FC1270E}

 

Error: (12/02/2014 02:14:55 AM) (Source: DCOM) (User: M-FAB8684DE5A94)

Description: DCOM got error "%%1084" attempting to start the service netman with arguments ""

in order to run the server:

{BA126AD1-2166-11D1-B1D0-00805FC1270E}

 

Error: (12/02/2014 02:14:55 AM) (Source: DCOM) (User: M-FAB8684DE5A94)

Description: DCOM got error "%%1084" attempting to start the service netman with arguments ""

in order to run the server:

{BA126AD1-2166-11D1-B1D0-00805FC1270E}

 

Error: (12/02/2014 02:14:55 AM) (Source: DCOM) (User: M-FAB8684DE5A94)

Description: DCOM got error "%%1084" attempting to start the service netman with arguments ""

in order to run the server:

{BA126AD1-2166-11D1-B1D0-00805FC1270E}

 

Error: (12/02/2014 02:14:55 AM) (Source: DCOM) (User: M-FAB8684DE5A94)

Description: DCOM got error "%%1084" attempting to start the service netman with arguments ""

in order to run the server:

{BA126AD1-2166-11D1-B1D0-00805FC1270E}

 

Error: (12/02/2014 02:14:55 AM) (Source: DCOM) (User: M-FAB8684DE5A94)

Description: DCOM got error "%%1084" attempting to start the service netman with arguments ""

in order to run the server:

{BA126AD1-2166-11D1-B1D0-00805FC1270E}

 

Error: (12/02/2014 02:14:54 AM) (Source: DCOM) (User: M-FAB8684DE5A94)

Description: DCOM got error "%%1084" attempting to start the service netman with arguments ""

in order to run the server:

{BA126AD1-2166-11D1-B1D0-00805FC1270E}

 

 

Microsoft Office Sessions:

=========================

Error: (07/26/2014 06:12:41 PM) (Source: Microsoft Office 12 Sessions)(User: )

Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 86478 seconds with 600 seconds of active time.  This session ended with a crash.

 

Error: (07/25/2014 05:57:26 PM) (Source: Microsoft Office 12 Sessions)(User: )

Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 15626 seconds with 1260 seconds of active time.  This session ended with a crash.

 

Error: (07/25/2014 01:36:38 PM) (Source: Microsoft Office 12 Sessions)(User: )

Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 8056 seconds with 0 seconds of active time.  This session ended with a crash.

 

Error: (07/05/2014 06:02:34 PM) (Source: Microsoft Office 12 Sessions)(User: )

Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 22529 seconds with 1560 seconds of active time.  This session ended with a crash.

 

 

 

=========================== Installed Programs ============================

Active@ KillDisk Professional 7.1 (HKLM\...\{3F36F1F6-D55E-4C60-A9DD-809FED24CED7}_is1) (Version: 7.1 - LSoft Technologies Inc)

Adobe Flash Player 15 Plugin (HKLM\...\Adobe Flash Player Plugin) (Version: 15.0.0.239 - Adobe Systems Incorporated)

Adobe Photoshop 6.0 (HKLM\...\Adobe Photoshop 6.0) (Version: 6.0 - Adobe Systems, Inc.)

Apple Application Support (HKLM\...\{AAC5D43E-816D-4C2D-8E51-55FFF35BE301}) (Version: 3.0.1 - Apple Inc.)

Apple Mobile Device Support (HKLM\...\{18D47FA1-0440-48D3-A7E0-DA09537FF471}) (Version: 7.1.1.3 - Apple Inc.)

Apple Software Update (HKLM\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)

Avast Free Antivirus (HKLM\...\Avast) (Version: 10.0.2208 - AVAST Software)

Bonjour (HKLM\...\{79155F2B-9895-49D7-8612-D92580E0DE5B}) (Version: 3.0.0.10 - Apple Inc.)

Comodo Dragon (HKLM\...\Comodo Dragon) (Version: 36.1.1.21 - Comodo)

COMODO Firewall (HKLM\...\{40F962CF-3C1E-44EB-A319-5590BEEB90CF}) (Version: 6.3.35694.2953 - COMODO Security Solutions Inc.)

Corel Applications (HKLM\...\Corel Applications) (Version:  - )

Dragon NaturallySpeaking 5.0 (HKLM\...\{66349B1A-A8CB-4DBF-8643-FEBE86F8AF16}) (Version: 5.00.000.153 - Dragon Systems)

Easy Hi-Q Recorder 2.5 (HKLM\...\Easy Hi-Q Recorder_is1) (Version:  - Rick Roemer, (Roemer Software))

FREE Hi-Q Recorder 1.95 (HKLM\...\FREE Hi-Q Recorder_is1) (Version:  - Rick Roemer, (Roemer Software))

GeekBuddy (HKLM\...\{79B9250E-3714-4877-A2B0-D6C1E93E471A}) (Version: 4.18.121 - Comodo Security Solutions Inc)

Google Chrome (HKLM\...\Google Chrome) (Version: 39.0.2171.71 - Google Inc.)

Google Update Helper (Version: 1.3.25.11 - Google Inc.) Hidden

HP Photo and Imaging 1.0 - Scanjet 3500c Series (HKLM\...\{B8E952E3-A823-443A-8493-39A0CCE0E3EB}) (Version: 1.00.0000 - {&Tahoma8}Hewlett-Packard)

iTunes (HKLM\...\{2F21564D-DE05-4C6D-B21E-08B9D313FAB3}) (Version: 11.1.5.5 - Apple Inc.)

Magical Jelly Bean KeyFinder (HKLM\...\KeyFinder_is1) (Version: 2.0.10.9 - Magical Jelly Bean)

Malwarebytes Anti-Malware version 2.0.3.1025 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.3.1025 - Malwarebytes Corporation)

Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)

Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319 - Microsoft Corporation) Hidden

Microsoft .NET Framework 4 Extended (HKLM\...\Microsoft .NET Framework 4 Extended) (Version: 4.0.30319 - Microsoft Corporation)

Microsoft .NET Framework 4 Extended (Version: 4.0.30319 - Microsoft Corporation) Hidden

Microsoft Office Access MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden

Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden

Microsoft Office Enterprise 2007 (HKLM\...\ENTERPRISE) (Version: 12.0.4518.1014 - Microsoft Corporation)

Microsoft Office Enterprise 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden

Microsoft Office Excel MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden

Microsoft Office Groove MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden

Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden

Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden

Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden

Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden

Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden

Microsoft Office Proof (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden

Microsoft Office Proof (French) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden

Microsoft Office Proof (Spanish) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden

Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden

Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden

Microsoft Office Shared MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden

Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden

Microsoft Office Word MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden

Microsoft PowerPoint Viewer (HKLM\...\{95140000-00AF-0409-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)

Microsoft Software Update for Web Folders  (English) 12 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden

Mozilla Firefox 33.1 (x86 en-GB) (HKLM\...\Mozilla Firefox 33.1 (x86 en-GB)) (Version: 33.1 - Mozilla)

MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)

MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)

Nero 8 Essentials (HKLM\...\{DD06A10E-CD67-4F4E-8CB5-83D5EA911033}) (Version: 8.3.498 - Nero AG)

neroxml (Version: 1.0.0 - Nero AG) Hidden

Opera Stable 21.0.1432.67 (HKLM\...\Opera 21.0.1432.67) (Version: 21.0.1432.67 - Opera Software ASA)

Opera Stable 25.0.1614.68 (HKLM\...\Opera 25.0.1614.68) (Version: 25.0.1614.68 - Opera Software ASA)

Platform (Version: 1.21 - VIA Technologies, Inc.) Hidden

PowerDVD (HKLM\...\{6811CAA0-BF12-11D4-9EA1-0050BAE317E1}) (Version:  - CyberLink Corporation)

PrivDog (HKLM\...\PrivDog) (Version: 2.2.0.14 - privdog.com)

ShareIns (Version: 1.00.0000 - Hewlett-Packard) Hidden

SiSoftware Sandra Lite 2013.SP3 (HKLM\...\{C3113E55-7BCB-4de3-8EBF-60E6CE6B2396}_is1) (Version: 19.40.2013.5 - SiSoftware)

Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (HKLM\...\{3C3901C5-3455-3E0A-A214-0B093A5070A6}.KB2836939v3) (Version: 3 - Microsoft Corporation)

Update for Microsoft .NET Framework 4 Extended (KB2836939v3) (HKLM\...\{0A0CADCF-78DA-33C4-A350-CD51849B9702}.KB2836939v3) (Version: 3 - Microsoft Corporation)

VCRedistSetup (Version: 1.0.0 - Nero AG) Hidden

VIA Platform Device Manager (HKLM\...\InstallShield_{20D4A895-748C-4D88-871C-FDB1695B0169}) (Version: 1.21 - VIA Technologies, Inc.)

VIA/S3G Display Driver (HKLM\...\VIA/S3G UniChrome Family Win2K/XP/Server2003 Display) (Version:  - )

WebFldrs XP (Version: 9.50.7523 - Microsoft Corporation) Hidden

Windows Genuine Advantage Validation Tool (KB892130) (HKLM\...\KB892130) (Version:  - Microsoft Corporation)

Windows Genuine Advantage Validation Tool (KB892130) (HKLM\...\WGA) (Version: 1.7.0069.2 - Microsoft Corporation)

Windows Media Format 11 runtime (Version:  - Microsoft Corporation) Hidden

Windows Media Format Runtime (HKLM\...\Windows Media Format Runtime) (Version:  - )

Windows Media Player 10 (HKLM\...\Windows Media Player) (Version:  - )

 

========================= Memory info: ===================================

 

Percentage of memory in use: 12%

Total physical RAM: 1982.42 MB

Available physical RAM: 1738.12 MB

Total Pagefile: 3879.17 MB

Available Pagefile: 3820.03 MB

Total Virtual: 2047.88 MB

Available Virtual: 1992.63 MB

 

========================= Partitions: =====================================

 

1 Drive c: () (Fixed) (Total:48.83 GB) (Free:19.79 GB) NTFS

2 Drive d: () (Fixed) (Total:65.43 GB) (Free:54.67 GB) NTFS

4 Drive f: () (Fixed) (Total:20.5 GB) (Free:17.17 GB) FAT32

5 Drive g: (MICKUSB) (Removable) (Total:3.93 GB) (Free:0.68 GB) FAT32

 

========================= Users: ========================================

 

User accounts for \\

 

Administrator            ASPNET                   Guest                   

HelpAssistant            Mick                     SUPPORT_388945a0        

 

 

**** End of log ****



#4 hamluis

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Posted 02 December 2014 - 07:12 AM

Thanks :).

 

You only have SP2 installed...that means that you lacking well over 200 critical updates, making system highly vulnerable to malware, IMO.

 

I don't see an external hard drive reflected...did you disconnect it from the system?  If so, that's a good first step.

 

This appears to be an HP system, IMO.  HP does not reflect the ability to do a repair install, IIRC.  Curious as to how you attempted running chkdsk /r and repair install from CD.

 

You have both Comodo and Avast software installed.  I would uninstall each...and then reinstall Avast.  You also appear to have the Windows firewall engaged, along with the Comodo firewall...this is normally a deal-breaker and is not advised.  Again, uninstall all Comodo software.

 

The first thing that needs address, IMO, are the Windows critical updates.  Then the security software.  Then, I would run the chkdsk /r command on the C: partition.

 

Louis



#5 mickcycle

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Posted 02 December 2014 - 09:58 AM

Thanks Louis,

 

To address your issues in order:

 

>>>>>>>> You only have SP2 installed...that means that you lacking well over 200 critical updates, making system highly vulnerable to malware, IMO.”

 

Rest assured that I have been running the computer with SP3. However the system was originally SP2 along with the XP recovery CD. When I attempted a system repair using the recovery CD it did take about 30 minutes of those endless light blue screens when it initially installs XP with the countdown in minutes. If this SP2 report is true then what has apparently happened here is that this has returned it to its original SP2 state. However it didnt appear to alter my problem at all as I still cant enter windows normally.

 

 

>>>>>>>> I don't see an external hard drive reflected...did you disconnect it from the system?  If so, that's a good first step.”

 

Yes I disconnected the external HDD.

 

 

>>>>>>>>”This appears to be an HP system, IMO.  HP does not reflect the ability to do a repair install, IIRC.  Curious as to how you attempted running chkdsk /r and repair install from CD.”

 

Actually it is not HP (presuming you mean Hewlett Packard). It is a Medion (a German company). I think they are independent but may be an HP clone for all I know. However, they do provide a recovery CD with a repair option that gives you a recovery Console that ends up with a C: prompt. I typed in chkdsk /r here.

 

>>>>>>>> “You have both Comodo and Avast software installed.  I would uninstall each...and then reinstall Avast.  You also appear to have the Windows firewall engaged, along with the Comodo firewall...this is normally a deal-breaker and is not advised.  Again, uninstall all Comodo software.”

 

I have been using Avast anti-virus with a Comodo firewall. This seems to have been working well enough  and I am familiar with it. I have not been using Windows firewall but like SP2 that may have happened with the XP “repair”.

 

>>>>>>>> “The first thing that needs address, IMO, are the Windows critical updates.  Then the security software.  Then, I would run the chkdsk /r command on the C: partition.”

 

I’m keen to get the updates and  happy to then take your advice and uninstall Comodo if necessary . The only problem is that I am virtually totally locked out of windows. It does seem curious to me that I get exactly the same error with an up-to date SP3 and an un-updated SP2. Doesn’t that mean I have a different problem? In which case getting the updates wouldn’t change anything.  As I’m sharing an Ethernet cable with it, the Medion is not connected to the internet except for those few minutes when I’m updating something so I don’t think security is a big issue.

Anyway, what do you think I should do and how?

 

Best wishes, Mick



#6 hamluis

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Posted 02 December 2014 - 10:12 AM

I would do a clean install with the SP2 disk and then update to appropriate current status.

 

Any valued data files...since they cannot now be accessed...are of no consideration, IMO.  You could connect the current hard drive to a different system and salvage those, if you like...but programs and Windows don't appear to be salvageable to me..

 

Using a disk with a previous version of XP...to attempt a repair install...is just asking for problems, IMO...that's why when one attempts such, there is a warning provided by Windows. 

 

http://support.microsoft.com/kb/917964

 

Louis



#7 mickcycle

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Posted 03 December 2014 - 07:51 AM

Thanks Louis,

Perhaps Im trying to forestall the inevitable reinstall but I have a couple more ideas on this. However, I have to take a few days off from it now. Ill let you know what I decide.

 

Thanks for pointing out the problems of earlier version re-installs. As I rarely use Internet Explorer, I wouldnt miss it that much. However, Ive made a note  in case I ever have to repair XP again.

 

Mick



#8 hamluis

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Posted 03 December 2014 - 10:08 AM

:thumbup2:

 

Louis



#9 mickcycle

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Posted 24 December 2014 - 03:45 AM

Hi Louis,

I didn't manage to save the Windows but I think I've saved all the data by using an old  boot cd I had.

It is called Kaspersky Rescue Disk . The latest version can be downloaded here:

http://support.kaspersky.co.uk/viruses/rescuedisk/

 

It is primarily for viruses but also gives you a useful desktop which allows you to access and move data between all the disks attached to the computer. It may not work if the windows version is completely destroyed but as I could get into mine it was OK.

 

Now I will try and reformat the .HDD and reinstall the Windows.

 

I'll let you know how it goes.

 

Best wishes, Mick



#10 mickcycle

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Posted 24 December 2014 - 06:16 AM

Hi Louis,

Before re-installing I just went into Windows safe mode and it produced a Windows  error similar ( or identical) to one that it has produced only 2 or 3 times before at different stages in the process of loading Windows Safe mode before I posted about it here.I have actually loaded it about 20 times since the crash so it is very rare.

 

As it is so rare and intermittent I assumed it probably had nothing to do with the windows crash

However, this time I wrote down the error for the first time.

It was approximately:.

"HelpSvc.exe Application error

Instruction at 0x781775c6 referenced memory at 0x781775c6

The memory could not be written.

Click OK to terminate"

 

I expect this isn't a clue to what went wrong.

Does it mean the HDD is corrupt?

 

Anyway if it is any use in deciding what has gone wrong then please let me know.

 

As it seems so unlikely and I have found the time , I will probably go ahead and re-install Windows sometime today.

 

I will check here before doing so just in case there is a chance to avoid the reinstall.

 

Best wishes, Mick



#11 mickcycle

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Posted 28 December 2014 - 01:58 AM

A final update:

I did manage to reinstall windows XP despite not being supported anymore.

And I got back all the data from the previous installation.

 

Thanks for your help Louis.

 

best wishes, Mick



#12 hamluis

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Posted 28 December 2014 - 05:03 PM

Happy computing :).

 

Louis






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