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Internet on computer extermely slow


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#1 pompe2018

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Posted 01 December 2014 - 02:33 PM

Hello basically I am running a windows 7 pc with a tp link wireless adapter I am in uni accomodation and the internet is extremely slow on this device compared to my mac which seems to run a much faster speed on the tests what can I do

 Thanks



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#2 dicke

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Posted 01 December 2014 - 02:40 PM

What sort of maintenance routines have you run? deleted temp files? caches? What type of system [laptop / desktop]?

Security program? HDD free space? Scan results?

Keep us posted

 

Dick


Stay well and surf safe [stay protected]

Dick E


#3 pompe2018

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Posted 01 December 2014 - 02:44 PM

Literally  just done a clean install of windows 7 so at the moment no security programs yet so what should i do ?



#4 hamluis

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Posted 01 December 2014 - 03:06 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#5 pompe2018

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Posted 01 December 2014 - 03:13 PM

 
MiniToolBox by Farbar  Version: 30-11-2014
Ran by Connor (administrator) on 01-12-2014 at 20:08:46
Running from "C:\Users\Connor\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (12/01/2014 07:59:37 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed auto update retrieval of third-party root certificate from: <http://ctldl.windowsupdate.com/msdownload/update/v3/static/trustedr/en/503006091D97D4F5AE39F7CBE7927D7D652D3431.crt> with error: The specified server cannot perform the requested operation.
.
 
Error: (12/01/2014 07:59:37 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed auto update retrieval of third-party root certificate from: <http://ctldl.windowsupdate.com/msdownload/update/v3/static/trustedr/en/503006091D97D4F5AE39F7CBE7927D7D652D3431.crt> with error: This operation returned because the timeout period expired.
.
 
Error: (12/01/2014 05:44:14 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed auto update retrieval of third-party root certificate from: <http://ctldl.windowsupdate.com/msdownload/update/v3/static/trustedr/en/47BEABC922EAE80E78783462A79F45C254FDE68B.crt> with error: The specified server cannot perform the requested operation.
.
 
Error: (12/01/2014 05:44:14 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed auto update retrieval of third-party root certificate from: <http://ctldl.windowsupdate.com/msdownload/update/v3/static/trustedr/en/47BEABC922EAE80E78783462A79F45C254FDE68B.crt> with error: The specified server cannot perform the requested operation.
.
 
Error: (12/01/2014 05:44:14 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed auto update retrieval of third-party root certificate from: <http://ctldl.windowsupdate.com/msdownload/update/v3/static/trustedr/en/47BEABC922EAE80E78783462A79F45C254FDE68B.crt> with error: The specified server cannot perform the requested operation.
.
 
Error: (12/01/2014 05:44:14 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed auto update retrieval of third-party root certificate from: <http://ctldl.windowsupdate.com/msdownload/update/v3/static/trustedr/en/47BEABC922EAE80E78783462A79F45C254FDE68B.crt> with error: This operation returned because the timeout period expired.
.
 
Error: (12/01/2014 05:42:17 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/01/2014 05:06:28 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/01/2014 04:55:26 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/01/2014 04:36:29 PM) (Source: Application Hang) (User: )
Description: The program mshta.exe version 11.0.9600.16428 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: ae0
 
Start Time: 01d00d842fd4beae
 
Termination Time: 5
 
Application Path: C:\Windows\SysWOW64\mshta.exe
 
Report Id:
 
 
System errors:
=============
Error: (12/01/2014 05:38:11 PM) (Source: Service Control Manager) (User: )
Description: The UPnP Device Host service failed to start due to the following error: 
%%1069
 
Error: (12/01/2014 05:38:11 PM) (Source: Service Control Manager) (User: )
Description: The upnphost service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error: 
%%50
 
To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
 
Error: (12/01/2014 05:38:11 PM) (Source: DCOM) (User: )
Description: 1069upnphost{204810B9-73B2-11D4-BF42-00B0D0118B56}
 
Error: (12/01/2014 04:32:23 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80242016: Update for Internet Explorer 8 Compatibility View List for Windows 7 for x64-based Systems (KB2598845).
 
Error: (12/01/2014 04:28:17 PM) (Source: Service Control Manager) (User: )
Description: The Windows Modules Installer service terminated with the following error: 
%%16405
 
Error: (12/01/2014 04:08:08 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET Framework 4.5 on Windows 7, Vista, Windows Server 2008, Windows Server 2008 R2 for x64 (KB2861208).
 
Error: (12/01/2014 00:54:09 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the defragsvc service.
 
Error: (12/01/2014 00:53:27 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the defragsvc service.
 
Error: (11/30/2014 08:55:06 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x800f0816: Security Update for Windows 7 for x64-based Systems (KB2978668).
 
Error: (11/30/2014 08:55:06 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x800f0816: Update for Windows 7 for x64-based Systems (KB2852386).
 
 
Microsoft Office Sessions:
=========================
Error: (12/01/2014 07:59:37 PM) (Source: Microsoft-Windows-CAPI2)(User: )
 
Error: (12/01/2014 07:59:37 PM) (Source: Microsoft-Windows-CAPI2)(User: )
 
Error: (12/01/2014 05:44:14 PM) (Source: Microsoft-Windows-CAPI2)(User: )
 
Error: (12/01/2014 05:44:14 PM) (Source: Microsoft-Windows-CAPI2)(User: )
 
Error: (12/01/2014 05:44:14 PM) (Source: Microsoft-Windows-CAPI2)(User: )
 
Error: (12/01/2014 05:44:14 PM) (Source: Microsoft-Windows-CAPI2)(User: )
 
Error: (12/01/2014 05:42:17 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/01/2014 05:06:28 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/01/2014 04:55:26 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/01/2014 04:36:29 PM) (Source: Application Hang)(User: )
Description: mshta.exe11.0.9600.16428ae001d00d842fd4beae5C:\Windows\SysWOW64\mshta.exe
 
 
 
=========================== Installed Programs ============================
AMD Accelerated Video Transcoding (Version: 13.30.100.40915 - Advanced Micro Devices, Inc.) Hidden
AMD APP SDK Runtime (Version: 10.0.898.1 - Advanced Micro Devices Inc.) Hidden
AMD Catalyst Control Center (x32 Version: 2014.0915.1813.30937 - Advanced Micro Devices, Inc.) Hidden
AMD Catalyst Install Manager (HKLM\...\{C2956908-53A3-88FC-B795-B16508296FC4}) (Version: 8.0.916.0 - Advanced Micro Devices, Inc.)
AMD Drag and Drop Transcoding (Version: 2.00.0000 - Advanced Micro Devices, Inc.) Hidden
AMD Fuel (Version: 2014.0915.1813.30937 - Advanced Micro Devices, Inc.) Hidden
AMD Media Foundation Decoders (Version: 1.0.70214.2220 - Advanced Micro Devices, Inc.) Hidden
AMD Steady Video Plug-In  (Version: 2.07.0000 - AMD) Hidden
AMD Wireless Display v3.0 (Version: 1.0.0.15 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center - Branding (x32 Version: 1.00.0000 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Graphics Previews Common (x32 Version: 2014.0915.1813.30937 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2014.0915.1813.30937 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Localization All (x32 Version: 2014.0915.1813.30937 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Standard (x32 Version: 2014.0915.1812.30937 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Traditional (x32 Version: 2014.0915.1812.30937 - Advanced Micro Devices, Inc.) Hidden
CCC Help Czech (x32 Version: 2014.0915.1812.30937 - Advanced Micro Devices, Inc.) Hidden
CCC Help Danish (x32 Version: 2014.0915.1812.30937 - Advanced Micro Devices, Inc.) Hidden
CCC Help Dutch (x32 Version: 2014.0915.1812.30937 - Advanced Micro Devices, Inc.) Hidden
CCC Help English (x32 Version: 2014.0915.1812.30937 - Advanced Micro Devices, Inc.) Hidden
CCC Help Finnish (x32 Version: 2014.0915.1812.30937 - Advanced Micro Devices, Inc.) Hidden
CCC Help French (x32 Version: 2014.0915.1812.30937 - Advanced Micro Devices, Inc.) Hidden
CCC Help German (x32 Version: 2014.0915.1812.30937 - Advanced Micro Devices, Inc.) Hidden
CCC Help Greek (x32 Version: 2014.0915.1812.30937 - Advanced Micro Devices, Inc.) Hidden
CCC Help Hungarian (x32 Version: 2014.0915.1812.30937 - Advanced Micro Devices, Inc.) Hidden
CCC Help Italian (x32 Version: 2014.0915.1812.30937 - Advanced Micro Devices, Inc.) Hidden
CCC Help Japanese (x32 Version: 2014.0915.1812.30937 - Advanced Micro Devices, Inc.) Hidden
CCC Help Korean (x32 Version: 2014.0915.1812.30937 - Advanced Micro Devices, Inc.) Hidden
CCC Help Norwegian (x32 Version: 2014.0915.1812.30937 - Advanced Micro Devices, Inc.) Hidden
CCC Help Polish (x32 Version: 2014.0915.1812.30937 - Advanced Micro Devices, Inc.) Hidden
CCC Help Portuguese (x32 Version: 2014.0915.1812.30937 - Advanced Micro Devices, Inc.) Hidden
CCC Help Russian (x32 Version: 2014.0915.1812.30937 - Advanced Micro Devices, Inc.) Hidden
CCC Help Spanish (x32 Version: 2014.0915.1812.30937 - Advanced Micro Devices, Inc.) Hidden
CCC Help Swedish (x32 Version: 2014.0915.1812.30937 - Advanced Micro Devices, Inc.) Hidden
CCC Help Thai (x32 Version: 2014.0915.1812.30937 - Advanced Micro Devices, Inc.) Hidden
CCC Help Turkish (x32 Version: 2014.0915.1812.30937 - Advanced Micro Devices, Inc.) Hidden
ccc-utility64 (Version: 2014.0915.1813.30937 - Advanced Micro Devices, Inc.) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 41.0.2224.3 - Google Inc.)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727 (Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727 (Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727 (x32 Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727 (x32 Version: 11.0.50727 - Microsoft Corporation) Hidden
MSI Afterburner 2.1.0 (HKLM-x32\...\Afterburner) (Version: 2.1.0 - MSI Co., LTD)
OpenVPN 2.3.5-I602  (HKLM\...\OpenVPN) (Version: 2.3.5-I602 - )
Origin (HKLM-x32\...\Origin) (Version: 9.5.2.2829 - Electronic Arts, Inc.)
Raptr (HKLM-x32\...\Raptr) (Version:  - )
SlimDrivers (HKLM-x32\...\{A5457401-D56A-43F2-9524-78E54A7FC07A}) (Version: 2.2.32705 - SlimWare Utilities, Inc.)
TAP-Windows 9.21.1 (HKLM\...\TAP-Windows) (Version: 9.21.1 - )
TL-WN851ND Driver (HKLM-x32\...\{4BAE4C76-44C3-418F-B715-6BBF5A65323E}) (Version: 1.00.0000 - TP-LINK)
TP-LINK Wireless Configuration Utility (HKLM-x32\...\{319D91C6-3D44-436C-9F79-36C0D22372DC}) (Version: 2.01.0012 - TP-LINK)
Vuze (HKLM\...\8461-7759-5462-8226) (Version: 5.5.0.0 - Azureus Software, Inc.)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 33%
Total physical RAM: 8173.43 MB
Available physical RAM: 5471.27 MB
Total Pagefile: 16345.04 MB
Available Pagefile: 12903.86 MB
Total Virtual: 4095.88 MB
Available Virtual: 3977.22 MB
 
========================= Partitions: =====================================
 
1 Drive c: (Windows7) (Fixed) (Total:924.87 GB) (Free:872.09 GB) NTFS
2 Drive d: (G71-VAT1006) (CDROM) (Total:2.65 GB) (Free:0 GB) CDFS
3 Drive e: (New Volume) (Fixed) (Total:465.74 GB) (Free:462.8 GB) exFAT
4 Drive f: (System) (Fixed) (Total:0.29 GB) (Free:0.22 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\CONNOR-PC
 
Administrator            Connor                   Guest                    
 
 
**** End of log ****


#6 hamluis

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Posted 01 December 2014 - 05:08 PM

To be honest...nothing looks especially odd.  Other than your Bit Torrent clients, there seems to be no reason for bandwidth slowness or other problems.

 

You have something running in svchost which uses about 1GB of RAM: 

svchost.exe       Process ID: 1012      User: SYSTEM      Domain: NT AUTHORITY      Path: C:\Windows\system32\svchost.exe
Memory Usage: 47 MB     Peak Memory Usage: 910 MB

 

Typically...biggest memory users among processes are the installed AV and installed browsers.

 

No indications that I see for any component problems.

 

Louis






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