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i've got an issue with my e-mail(hotmail)


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7 replies to this topic

#1 shoot259

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Posted 01 December 2014 - 11:58 AM

probably about a month ago i started having issues with my E-mail, it kept saying that the the "revocation information for the security certificate for this site is not available. do you want to continue?" even if i hit yes or no another box shows up saying "the identity of this web site or the integrity of this connection cannot be verified... then lower down it says " the security certificate was issued by a company you have not chosen to trust. View the certificate to determine whether you want to trust the certifying authority" then if i hit yes or no it goes back to the first box OR if i try to do the questionnarre  it shows up with this page

 http://s1289.photobucket.com/user/shoot259/media/myproblem_zps8f671a70.png.html

any help you guys can give me would be great,
my computer is a windows 8.1 toshiba satellite and i would enjoy very much getting my email back....

 



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#2 shoot259

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Posted 25 December 2014 - 09:24 PM

i dont wanna bug anybody.... but can somebody help???? if not say so so i can stop looking 



#3 Guest_LighthouseParty_*

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Posted 26 December 2014 - 05:03 AM

Hello there     :welcome:
 
Welcome to Bleeping Computer, I'm LighthouseParty. Let's run a couple of scans to see what could be causing this. Can you please confirm which web browser this is happening in?

:step1: Please download MiniToolBox to your desktop

  • Double click MiniToolBox.
  • Select the following and then press go.
  • Post the log in your next reply.

Flush DNS
Reset IE Proxy Settings
Reset FF Proxy Settings
List Installed Programs
List Restore Points

:step2: Please download Malwarebytes Anti-Malware to your desktop

  • Double click mbam-setup-x.x.x.xxxx and follow the on-screen instructions.
  • On the dashboard, click update now.
  • After that, click scan now - the scan will now begin.
  • When the scan's completed, select apply actions - make sure the action is quarantine.
  • Restart your computer.

How to get the log.

  • On the dashboard, select the history tab and click application logs.
  • Select the log which has the time and date of when you did the scan.
  • Click copy to clipboard and paste it into your reply.

:step3: Please download Security Check to your desktop

  • Double click SecurityCheck and follow the on-screen instructions.
  • A log should open, called checkup.txt.
  • Please post the contents of it in your next reply.

:step4: Please download Malwarebytes Anti-Rootkit to your desktop

  • Double click it and click ok (Make sure to extract it to your desktop)
  • When it opens, click next and then update.
  • After it's updated, click next and then scan.
  • If malware is detected, select clean, then restart your computer.
  • Open 'MBAR' on your desktop and paste the contens in your reply of the following logs:
  • mbar-log-xx.xx.xx.txt and system-log.txt.

:step5: Non-malware removal steps

Run System File Checker - http://support.microsoft.com/KB/929833
Run Disk Check - http://support.microsoft.com/kb/2641432
Run Disk Cleanup - http://windows.microsoft.com/en-gb/windows/delete-files-using-disk-cleanup

Thanks and good luck!



#4 quietman7

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Posted 26 December 2014 - 10:49 AM

What browser are you using?

Certificate errors occur when there is a problem with a certificate or the server's use of the certificate. There are various types and causes of certificate security alerts, warnings and error messages and they can vary depending on what browser you are using. Common causes can be as simple as the system time (clock date/time) not being correctly set or failing to update root certificates.

Why do certificate errors occur?
How do I know there is a certificate error?
Can I go to a website that has a certificate warning?
Can I turn off certificate checking?
I'm getting errors on websites I always visit. What should I do?
Is it ever safe to ignore a certificate warning and continue to a website?
What about expired certificates? Is it okay to go to a website with an expired certificate?

What do the different certificate errors mean?

The following table contains a list of common certificate errors and information about what they mean.
Error Message:
This websites security certificate has been revoked.
This websites address does not match the address in the security certificate.
This websites security certificate is out of date.
This websites security certificate is not from a trusted source.
Internet Explorer has found a problem with this websites security certificate.

About certificate errors: WIndows 7
About certificate errors: Windows Vista

* Certificate FAQs: WIndows 7
* Certificate FAQs: WIndows Vista

 

There is a problem with this website's security certificate. The security certificate presented by this website was not issued by a trusted certificate authority...This problem can occur if the client computer's clock is set so that the date/time is later than the expiry date of the web server's SSL certificate.

Internet Explorer: There is a problem with this website's security certificate

 

The certificate error is generated when the Microsoft Outlook settings Signature has an image that was loaded using the Upload Image option in the Insert Image dialogue box.

Error: The identity of this web site or the integrity of this connection cannot be verified

 

Information you exchange...there is a problem with the site's security certificate.
The security certificate was issued by a company you have not chosen to trust.
The name of the security certificate is invalid or does not match the name of the site.
The security certifcate has expired or is not yet valid.
This page contains both secure and nonsecure items.

Common HTTPS Secure Server (SSL) Certificate Errors
There is a problem with the site's security certificate warning
Secure and NonSecure Items Warning Message

In general, any website that wants to secure their site or some of it's pages with Secure Sockets Layer (SSL) must obtain a valid certificate from a trusted third party Certificate Authority (CA). A server certificate is used for authentication. There are many different types of certificates and separate certificates for every browser. Web browsers include a number of "root certificates", which belong to CAs and are distributed with 'trust bits' set by default. Browser manufacturers choose whose root certificates to include. A number of well-known CAs, such as Verisign and Geotrust, have their root certificates in all major browsers.

These are two you noted with your issue.

You might get a warning message when Chrome detects the site you're visiting is harmful to your computer.

The site's security certificate is not trusted! This message appears if the certificate wasn't issued by a recognized third-party organization. Since anyone can create a certificate, Google Chrome checks to see whether a site's certificate came from a trusted organization.

Chrome Website settings: SSL warning messages & what they mean

 

Websites use SSL (secure socket layer) to keep any information you enter on their pages private and secure. If you see an SSL error message in Chrome saying "Your connection is not private," it means your Internet connection, or your computer, is stopping Chrome from loading the page securely.

Chrome: Check a secure connection (SSL error)


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#5 shoot259

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Posted 13 January 2015 - 09:18 AM

i apologize, i didnt think anybody bothered with this post.... anyway im doing the above mentioned steps and the browers it has occured in is every single one, i've switched to firefox, IE, chrome.... they all have the same problem
 

this is the mini toolbox thing obviously.... :P 

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by brandon carpenter (administrator) on 13-01-2015 at 09:03:54
Running from "C:\Users\brandon carpenter\Downloads"
Microsoft Windows 8.1  (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
 
 
=========================== Installed Programs ============================
Adobe Reader XI (11.0.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
Adobe Refresh Manager (x32 Version: 1.8.0 - Adobe Systems Incorporated) Hidden
AGEIA PhysX v7.11.13 (HKLM-x32\...\{95FC26FB-19FD-4A96-BBB1-B1062E8648F5}) (Version: 7.11.13 - AGEIA Technologies, Inc.)
Alcor Micro USB Card Reader (HKLM-x32\...\AmUStor) (Version: 4.4.1245.72462 - Alcor Micro Corp.)
Alcor Micro USB Card Reader (x32 Version: 4.4.1245.72462 - Alcor Micro Corp.) Hidden
AMD Accelerated Video Transcoding (Version: 13.15.100.30830 - Advanced Micro Devices, Inc.) Hidden
AMD Catalyst Control Center (x32 Version: 2013.0830.1944.33589 - Advanced Micro Devices, Inc.) Hidden
AMD Catalyst Install Manager (HKLM\...\{5D42947B-E961-C0B5-5A70-EA0F753331EB}) (Version: 8.0.915.0 - Advanced Micro Devices, Inc.)
AMD Quick Stream (HKLM\...\{E9EED4AE-682B-4501-9574-D09A21717599}_is1) (Version: 3.4.4.2 - AppEx Networks)
Army Builder 3.4c (HKLM-x32\...\{43867B63-C464-4570-823D-D92DC08E3400}_is1) (Version: 3.4c - Lone Wolf Development, Inc.)
Battle.net (HKLM-x32\...\Battle.net) (Version:  - Blizzard Entertainment)
Cain & Abel 4.9.56 (HKLM-x32\...\Cain & Abel 4.9.56) (Version:  - )
Catalyst Control Center - Branding (x32 Version: 1.00.0000 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Graphics Previews Common (x32 Version: 2013.0830.1944.33589 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2013.0830.1944.33589 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2014.0423.449.6734 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Localization All (x32 Version: 2013.0830.1944.33589 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Standard (x32 Version: 2013.0830.1943.33589 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Traditional (x32 Version: 2013.0830.1943.33589 - Advanced Micro Devices, Inc.) Hidden
CCC Help Czech (x32 Version: 2013.0830.1943.33589 - Advanced Micro Devices, Inc.) Hidden
CCC Help Danish (x32 Version: 2013.0830.1943.33589 - Advanced Micro Devices, Inc.) Hidden
CCC Help Dutch (x32 Version: 2013.0830.1943.33589 - Advanced Micro Devices, Inc.) Hidden
CCC Help English (x32 Version: 2013.0830.1943.33589 - Advanced Micro Devices, Inc.) Hidden
CCC Help Finnish (x32 Version: 2013.0830.1943.33589 - Advanced Micro Devices, Inc.) Hidden
CCC Help French (x32 Version: 2013.0830.1943.33589 - Advanced Micro Devices, Inc.) Hidden
CCC Help German (x32 Version: 2013.0830.1943.33589 - Advanced Micro Devices, Inc.) Hidden
CCC Help Greek (x32 Version: 2013.0830.1943.33589 - Advanced Micro Devices, Inc.) Hidden
CCC Help Hungarian (x32 Version: 2013.0830.1943.33589 - Advanced Micro Devices, Inc.) Hidden
CCC Help Italian (x32 Version: 2013.0830.1943.33589 - Advanced Micro Devices, Inc.) Hidden
CCC Help Japanese (x32 Version: 2013.0830.1943.33589 - Advanced Micro Devices, Inc.) Hidden
CCC Help Korean (x32 Version: 2013.0830.1943.33589 - Advanced Micro Devices, Inc.) Hidden
CCC Help Norwegian (x32 Version: 2013.0830.1943.33589 - Advanced Micro Devices, Inc.) Hidden
CCC Help Polish (x32 Version: 2013.0830.1943.33589 - Advanced Micro Devices, Inc.) Hidden
CCC Help Portuguese (x32 Version: 2013.0830.1943.33589 - Advanced Micro Devices, Inc.) Hidden
CCC Help Russian (x32 Version: 2013.0830.1943.33589 - Advanced Micro Devices, Inc.) Hidden
CCC Help Spanish (x32 Version: 2013.0830.1943.33589 - Advanced Micro Devices, Inc.) Hidden
CCC Help Swedish (x32 Version: 2013.0830.1943.33589 - Advanced Micro Devices, Inc.) Hidden
CCC Help Thai (x32 Version: 2013.0830.1943.33589 - Advanced Micro Devices, Inc.) Hidden
CCC Help Turkish (x32 Version: 2013.0830.1943.33589 - Advanced Micro Devices, Inc.) Hidden
ccc-utility64 (Version: 2013.0830.1944.33589 - Advanced Micro Devices, Inc.) Hidden
Dawn Of War (HKLM-x32\...\{83F12F73-D52E-40C0-93B1-463C311C4E17}) (Version: 1.40 - THQ)
Diablo III (HKLM-x32\...\Diablo III) (Version:  - Blizzard Entertainment)
DTS Sound (HKLM-x32\...\{2DFA9084-CEB3-4A48-B9F7-9038FEF1B8F4}) (Version: 1.01.2700 - DTS, Inc.)
ESET Online Scanner v3 (HKLM-x32\...\ESET Online Scanner) (Version:  - )
Evernote v. 4.5.7 (HKLM-x32\...\{0BE73D3C-B5AF-11E1-933A-984BE15F174E}) (Version: 4.5.7.7146 - Evernote Corp.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 39.0.2171.95 - Google Inc.)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
HP LaserJet Professional P1100-P1560-P1600 Series (HKLM\...\HP LaserJet Professional P1100-P1560-P1600 Series) (Version:  - )
IDT Audio Driver (HKLM\...\{588A747E-CFF6-46B3-9207-CD754F9473AF}) (Version: 6.10.6491.0 - IDT)
Infinity Wars - Animated Trading Card Game (HKLM-x32\...\Steam App 257730) (Version:  - Lightmare Studios)
Intel AppUp® center (HKLM-x32\...\Intel AppUp® center 41504) (Version: 3.8.0.41504.23 - Intel)
Java 8 Update 25 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218025F0}) (Version: 8.0.250 - Oracle Corporation)
Java Auto Updater (x32 Version: 2.8.25.18 - Oracle Corporation) Hidden
M4-78 Enhancement Project (HKLM-x32\...\The Sith Lords Restored Content Mod_is1) (Version:  - )
Mass Effect (HKLM-x32\...\Steam App 17460) (Version:  - BioWare)
Mass Effect 2 (HKLM-x32\...\Steam App 24980) (Version:  - BioWare)
Microsoft Mouse and Keyboard Center (HKLM\...\Microsoft Mouse and Keyboard Center) (Version: 2.3.188.0 - Microsoft Corporation)
Microsoft Mouse and Keyboard Center (Version: 2.3.188.0 - Microsoft Corporation) Hidden
Microsoft Office Home and Student 2013 - en-us (HKLM\...\HomeStudentRetail - en-us) (Version: 15.0.4675.1003 - Microsoft Corporation)
Microsoft SkyDrive (HKCU\...\SkyDriveSetup.exe) (Version: 16.4.6013.0910 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727 (Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727 (Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727 (x32 Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727 (x32 Version: 11.0.50727 - Microsoft Corporation) Hidden
MSXML 4.0 SP2 Parser and SDK (HKLM-x32\...\{716E0306-8318-4364-8B8F-0CC4E9376BAC}) (Version: 4.20.9818.0 - Microsoft Corporation)
Norton Internet Security (HKLM-x32\...\NIS) (Version: 20.5.0.28 - Symantec Corporation)
Norton Online Backup (HKLM-x32\...\{40A66DF6-22D3-44B5-A7D3-83B118A2C0DC}) (Version: 2.7.0.24 - Symantec Corporation)
Norton Online Backup ARA (x32 Version: 4.3.0.14 - Symantec Corporation) Hidden
Norton Security Dashboard (HKLM-x32\...\NortonSD) (Version: 1.1.1.9 - Symantec Corporation)
OEM Application Profile (HKLM-x32\...\{70D5F822-F4C4-33D9-7EEC-2A4AF4EA7BDC}) (Version: 1.00.0000 - Advanced Micro Devices, Inc.)
OEM Application Profile (x32 Version: 1.00.0000 - Advanced Micro Devices, Inc.) Hidden
Office 15 Click-to-Run Extensibility Component (x32 Version: 15.0.4675.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (Version: 15.0.4675.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (x32 Version: 15.0.4675.1003 - Microsoft Corporation) Hidden
Praetorians (HKLM-x32\...\Steam App 277460) (Version:  - Pyro Studios)
Puzzle Pirates (HKCU\...\Puzzle Pirates) (Version:  - )
Qualcomm Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (HKLM-x32\...\{3108C217-BE83-42E4-AE9E-A56A2A92E549}) (Version: 2.1.0.13 - Qualcomm Atheros Communications Inc.)
Realtek WLAN Driver (HKLM-x32\...\{9D3D8C60-A55F-4fed-B2B9-173001290E16}) (Version: 2.00.0021 - REALTEK Semiconductor Corp.)
Roger Wilco (HKLM-x32\...\Roger Wilco) (Version:  - )
RuneScape Launcher 1.2.3 (HKLM-x32\...\{FAE99C85-0732-4C58-9C6B-10B5B12FA2E9}) (Version: 1.2.3 - Jagex Ltd)
Sacred 2 (HKLM-x32\...\{1023383E-D9F6-478C-A965-23A4657B3C9A}) (Version: 2.11.2.0 - cdv Software Entertainment USA)
Secunia PSI (3.0.0.9016) (HKLM-x32\...\Secunia PSI) (Version: 3.0.0.9016 - Secunia)
Space Rangers HD: A War Apart (HKLM-x32\...\Steam App 214730) (Version:  - SNK Games)
Star Wars - Jedi Knight II: Jedi Outcast (HKLM-x32\...\Steam App 6030) (Version:  - Raven Software)
Star Wars - Jedi Knight: Mysteries of the Sith (HKLM-x32\...\Steam App 32390) (Version:  - LucasArts)
Star Wars Jedi Knight: Dark Forces II (HKLM-x32\...\Steam App 32380) (Version:  - LucasArts)
Star Wars Jedi Knight: Jedi Academy (HKLM-x32\...\Steam App 6020) (Version:  - Raven Software)
Star Wars: Dark Forces (HKLM-x32\...\Steam App 32400) (Version:  - LucasArts)
Star Wars: Empire at War Gold (HKLM-x32\...\Steam App 32470) (Version:  - Petroglyph)
Star Wars: Knights of the Old Republic (HKLM-x32\...\Steam App 32370) (Version:  - BioWare)
Star Wars: Knights of the Old Republic II (HKLM-x32\...\Steam App 208580) (Version:  - Obsidian Entertainment)
StarCraft II (HKLM-x32\...\StarCraft II) (Version:  - Blizzard Entertainment)
Starsiege (HKLM-x32\...\Starsiege) (Version:  - )
Steam (HKLM-x32\...\Steam) (Version:  - Valve Corporation)
Stronghold Crusader (HKLM-x32\...\{8C3727F2-8E37-49E4-820C-03B1677F53B6}) (Version:  - )
Supreme Ruler 2020 Gold 6.6.1 (HKLM-x32\...\Supreme Ruler 2020 Gold_is1) (Version:  - BattleGoat Studios)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 17.0.10.51 - Synaptics Incorporated)
TOSHIBA Audio Enhancement (HKLM\...\{1515F5E3-29EA-4CD1-A981-032D88880F09}) (Version: 2.0.15.4 - Toshiba Corporation)
TOSHIBA Desktop Assist (HKLM\...\{95CCACF0-010D-45F0-82BF-858643D8BC02}) (Version: 1.01.02.6405 - Toshiba Corporation)
TOSHIBA Display Utility (HKLM\...\{B6619F14-F766-4000-BC8A-522D4CC4E44F}) (Version: 1.0.4.5 - Toshiba Corporation)
TOSHIBA eco Utility (HKLM\...\{5944B9D4-3C2A-48DE-931E-26B31714A2F7}) (Version: 2.2.0.6404 - Toshiba Corporation)
TOSHIBA Function Key (HKLM\...\{16562A90-71BC-41A0-B890-D91B0C267120}) (Version: 1.00.6630.6403 - Toshiba Corporation)
TOSHIBA HDD Accelerator (HKLM\...\{DB4D9937-0B14-4EF1-BF9A-BB7E3B9DCB04}) (Version: 2.2.0000 - Toshiba Corporation)
TOSHIBA Password Utility (HKLM-x32\...\InstallShield_{78931270-BC9E-441A-A52B-73ECD4ACFAB5}) (Version: 3.00.341 - Toshiba Corporation)
TOSHIBA Password Utility (x32 Version: 3.00.341 - Toshiba Corporation) Hidden
TOSHIBA PC Health Monitor (HKLM\...\{9DECD0F9-D3E8-48B0-A390-1CF09F54E3A4}) (Version: 1.9.09.6400 - Toshiba Corporation)
TOSHIBA Recovery Media Creator (HKLM-x32\...\{B65BBB06-1F8E-48F5-8A54-B024A9E15FDF}) (Version: 3.0.01.55004008 - Toshiba Corporation)
TOSHIBA Resolution+ Plug-in for Windows Media Player (HKLM-x32\...\{6CB76C9D-80C2-4CB3-A4CD-D96B239E3F94}) (Version: 1.2.8.0 - Toshiba Corporation)
TOSHIBA Service Station (HKLM\...\{FBFCEEA5-96EA-4C8E-9262-43CBBEBAE413}) (Version: 2.6.8 - Toshiba Corporation)
TOSHIBA System Driver (HKLM-x32\...\{1E6A96A1-2BAB-43EF-8087-30437593C66C}) (Version: 1.00.0032 - Toshiba Corporation)
TOSHIBA System Settings (HKLM-x32\...\{05A55927-DB9B-4E26-BA44-828EBFF829F0}) (Version: 1.00.0007.32003 - Toshiba Corporation)
TOSHIBA VIDEO PLAYER (HKLM\...\{FF07604E-C860-40E9-A230-E37FA41F103A}) (Version: 5.3.27.102  - Toshiba Corporation)
Tyranid Mod 0.5b2 for Soulstorm (HKLM-x32\...\Tyranid Mod 0.5b2 for Soulstorm) (Version:  - )
Ultimate General: Gettysburg (HKLM-x32\...\Steam App 306660) (Version:  - Game-Labs)
Warcraft III (HKLM-x32\...\Warcraft III) (Version:  - )
Warhammer 40,000: Dawn of War – Dark Crusade (HKLM-x32\...\Steam App 4580) (Version:  - Relic Entertainment)
Warhammer 40,000: Dawn of War - Game of the Year Edition (HKLM-x32\...\Steam App 4570) (Version:  - Relic Entertainment)
Warhammer 40,000: Dawn of War – Soulstorm (HKLM-x32\...\Steam App 9450) (Version:  - Relic Entertainment)
Warhammer 40,000: Dawn of War – Winter Assault (HKLM-x32\...\Steam App 9310) (Version:  - Relic Entertainment)
WinPcap 4.1.3 (HKLM-x32\...\WinPcapInst) (Version: 4.1.0.2980 - Riverbed Technology, Inc.)
Wireshark 1.12.2 (64-bit) (HKLM-x32\...\Wireshark) (Version: 1.12.2 - The Wireshark developer community, http://www.wireshark.org)
========================= Restore Points ==================================
 
19-12-2014 20:29:19 Removed Microsoft Silverlight
27-12-2014 04:02:15 Installed DirectX
02-01-2015 03:09:48 Installed DirectX
03-01-2015 03:54:07 Installed Microsoft Visual C++ 2005 Redistributable (x64)
07-01-2015 04:09:51 Installed DirectX
 
**** End of log ****
i need to uninstall MBAM i think because it says my trial license is out of date or something and i need to get premium >.<
 
 Results of screen317's Security Check version 0.99.93  
   x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
Windows Defender           
Norton Internet Security   
 WMI entry may not exist for antivirus; attempting automatic update. 
`````````Anti-malware/Other Utilities Check:````````` 
 Secunia PSI (3.0.0.9016)   
 Java 8 Update 25  
 Java version 32-bit out of Date! 
 Adobe Reader XI  
 Google Chrome (39.0.2171.95) 
````````Process Check: objlist.exe by Laurent````````  
 Norton ccSvcHst.exe 
 Windows Defender MSMpEng.exe 
 Windows Defender MpCmdRun.exe   
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C:  % 
````````````````````End of Log`````````````````````` 
 

alright i g2g now, next time im online i'll put in the rest of the logs that come up



#6 quietman7

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Posted 13 January 2015 - 09:58 AM

Did you scan with Malwarebytes Anti-Malware?
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#7 shoot259

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Posted 20 January 2015 - 12:58 PM

it wouldnt let me, says i needed to upgrade to pro for whtever reason



#8 quietman7

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Posted 20 January 2015 - 02:36 PM

When you're having issues with Malwarebytes, one of the solutions generally suggested by the Help Desk to try first is to uninstall/reinstall as follows:
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