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Web Cam Can't Install ...?

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4 replies to this topic

#1 mypenry


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Posted 18 June 2006 - 10:17 AM

Hope this is the right place to post this ....

I am trying to install my new Logitech web cam, using the Hardware Wizard, I insert the Logitech CD that came with the camera into the CD drive, and then select on the Wizard ..install the software automatically ( Recommended )

then click NEXT ....the Wizard then begins a search and the green bar gets half way along and this notice comes on to the screen ....

Please insert the Compact Disc labeled Windows XP Professional Service Pack 2 CD
into your CD-ROM drive ( D ) and then clikc OK.

when I click OK a second window marked ..Files Needed comes up , and it say's some files on Windows XP professional Service Pack 2 CD are needed

insert Windows XP professional Service Pack 2 CD into the drive selected below , and click OK.

at the bottom of this box is a window.... , which say's ...Copy Files From :thumbsup: a box ) and it also has a Brows button

I do not know where to look in the Brows box ...? and here's my other problem ...this is a new computer which came fully loaded with the Service Pack 2
and Windows XP professional Media Edition . I received no service pack 2 .CD with the computer ..?

what can I do next please ...?

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#2 graveangel


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Posted 18 June 2006 - 11:06 AM

Is the installation CD damaged? I think,i could be wrong here but i will check, my sister had the same issue but a new installation disc sorted it. Hold on in this forum,some one will have an answer im sure! :thumbsup:

Edited by graveangel, 18 June 2006 - 11:07 AM.

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#3 Mr Alpha

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Posted 18 June 2006 - 11:30 AM

First of all, which Logitech web cam?

You have Windows XP, yes? Do you have SP2 installed? You can find out by right-clicking on My Computer. There will be a list of information about you computer and it should say if you have Service Pack 2 installed.

Do you have DirectX 9.0c installed? You can download it from here.

Lastly, the driver and software usually come with their own installer you should use instead of Windows Hardware Installation Wizard. You should find it on the CD.
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#4 stevealmighty


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Posted 19 June 2006 - 07:38 AM

I agree with Mr Alpha about using the drivers that came with the hardware. It's usually best to use the manufacturers drivers rather than the windows drivers IMHO. You could also go to the Logitech website and download the latest drivers from there (check before you download, as they may be the same version as the ones you've already got on the disc).

When I install something new (hardware), I plug it in, let windows find it, cancel the "auto install" causing a window to come up telling me that it may not work correctly, then I'll use the install disc (plop it in the drive and wait for auto run to come up, or find it manually) and install the software/drivers that it needs then restart. This method has seemed to work well for me ;)

Also, you could install the drivers from the disc, then restart and then plug in your cam. Windows doesn't always like this 2nd method though :thumbsup:

Hope it helps!
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#5 HitSquad


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Posted 19 June 2006 - 08:19 AM

Hi mypenry.
Logitech does not support the use of any of it's webcams on Windows MCE.
The software is asking for the XP "PRO" cd because MCE does not have the files needed to carry out the installation. I took a look over at the Logitech webcam forums and apparently a few got it to work on MCE but not without disabling certain hardware functions.
Here's a short example.

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