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BSOD 0x00000116 (0x86a96008, 0x8f22c9b0, 0x00000000, 0x00000002)


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#1 Ste2ph

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Posted 29 November 2014 - 11:46 PM

Im getting a BSOD on a friends computer and I cant figure out why. Here's What event viewer told me.

 

Log Name:      System
Source:        Microsoft-Windows-WER-SystemErrorReporting
Date:          10/27/2014 3:50:36 PM
Event ID:      1001
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      BLANK
Description:
The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000116 (0x86a96008, 0x8f22c9b0, 0x00000000, 0x00000002). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 102714-14071-01.
Event Xml:
  <System>
    <Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
    <EventID Qualifiers="16384">1001</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-10-27T19:50:36.000000000Z" />
    <EventRecordID>316202</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>System</Channel>
    <Computer>HAYDEE-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">0x00000116 (0x86a96008, 0x8f22c9b0, 0x00000000, 0x00000002)</Data>
    <Data Name="param2">C:\Windows\MEMORY.DMP</Data>
    <Data Name="param3">102714-14071-01</Data>
  </EventData>
</Event>
 
 
Is there a way I can read the memory dump file for more information? Or does the data name codes share some valuable info I can use? Im experienced in computers so you guys arent working with a newbie. Talk to me in technical terms, lol.


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#2 Allan

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Posted 30 November 2014 - 07:23 AM

Download BlueScreenView:

http://www.nirsoft.net/utils/blue_screen_view.html

unzip downloaded file and double click on BlueScreenView.exe to run the program.

when scanning is done, go to EDIT - Select All

Go to FILE - SAVE Selected Items, and save the report as BSOD.txt

Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply



#3 Ste2ph

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Posted 06 December 2014 - 11:25 PM

Download BlueScreenView:

http://www.nirsoft.net/utils/blue_screen_view.html

unzip downloaded file and double click on BlueScreenView.exe to run the program.

when scanning is done, go to EDIT - Select All

Go to FILE - SAVE Selected Items, and save the report as BSOD.txt

Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

 

==================================================
Dump File         : 103014-11887-01.dmp
Crash Time        : 10/30/2014 6:07:43 PM
Bug Check String  : 
Bug Check Code    : 0x00000116
Parameter 1       : 0x8797c510
Parameter 2       : 0x8f23b9b0
Parameter 3       : 0x00000000
Parameter 4       : 0x0000000c
Caused By Driver  : igdkmd32.sys
Caused By Address : igdkmd32.sys+119b0
File Description  : Intel Graphics Kernel Mode Driver
Product Name      : Intel Graphics Accelerator Drivers for Windows Vista®
Company           : Intel Corporation
File Version      : 8.15.10.1749
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+ded7c
Stack Address 1   : dxgkrnl.sys+8cfb3
Stack Address 2   : dxgkrnl.sys+8199c
Stack Address 3   : dxgmms1.sys+692c
Computer Name     : 
Full Path         : C:\Windows\Minidump\103014-11887-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 1,507,512
Dump File Time    : 10/30/2014 6:18:03 PM
==================================================
 
==================================================
Dump File         : 102714-14071-01.dmp
Crash Time        : 10/27/2014 2:49:02 PM
Bug Check String  : 
Bug Check Code    : 0x00000116
Parameter 1       : 0x86a96008
Parameter 2       : 0x8f22c9b0
Parameter 3       : 0x00000000
Parameter 4       : 0x00000002
Caused By Driver  : igdkmd32.sys
Caused By Address : igdkmd32.sys+119b0
File Description  : Intel Graphics Kernel Mode Driver
Product Name      : Intel Graphics Accelerator Drivers for Windows Vista®
Company           : Intel Corporation
File Version      : 8.15.10.1749
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+ded7c
Stack Address 1   : dxgkrnl.sys+8cfb3
Stack Address 2   : dxgkrnl.sys+8199c
Stack Address 3   : dxgmms1.sys+692c
Computer Name     : 
Full Path         : C:\Windows\Minidump\102714-14071-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 403,520
Dump File Time    : 10/27/2014 2:50:36 PM
==================================================
 
==================================================
Dump File         : 102014-15662-01.dmp
Crash Time        : 10/20/2014 4:49:21 PM
Bug Check String  : 
Bug Check Code    : 0x00000116
Parameter 1       : 0x86f3d510
Parameter 2       : 0x8f2249b0
Parameter 3       : 0x00000000
Parameter 4       : 0x00000002
Caused By Driver  : igdkmd32.sys
Caused By Address : igdkmd32.sys+119b0
File Description  : Intel Graphics Kernel Mode Driver
Product Name      : Intel Graphics Accelerator Drivers for Windows Vista®
Company           : Intel Corporation
File Version      : 8.15.10.1749
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+ded7c
Stack Address 1   : dxgkrnl.sys+8cfb3
Stack Address 2   : dxgkrnl.sys+8199c
Stack Address 3   : dxgmms1.sys+692c
Computer Name     : 
Full Path         : C:\Windows\Minidump\102014-15662-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 381,472
Dump File Time    : 10/20/2014 4:50:59 PM
==================================================
 
==================================================
Dump File         : 100914-14898-01.dmp
Crash Time        : 10/9/2014 1:45:41 PM
Bug Check String  : 
Bug Check Code    : 0x00000116
Parameter 1       : 0xba2bf510
Parameter 2       : 0x8f2349b0
Parameter 3       : 0x00000000
Parameter 4       : 0x00000002
Caused By Driver  : igdkmd32.sys
Caused By Address : igdkmd32.sys+119b0
File Description  : Intel Graphics Kernel Mode Driver
Product Name      : Intel Graphics Accelerator Drivers for Windows Vista®
Company           : Intel Corporation
File Version      : 8.15.10.1749
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+debfc
Stack Address 1   : dxgkrnl.sys+8cfb3
Stack Address 2   : dxgkrnl.sys+8199c
Stack Address 3   : dxgmms1.sys+692c
Computer Name     : 
Full Path         : C:\Windows\Minidump\100914-14898-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 458,952
Dump File Time    : 10/9/2014 1:47:20 PM
==================================================
 
==================================================
Dump File         : 100214-13072-01.dmp
Crash Time        : 10/2/2014 2:54:00 PM
Bug Check String  : 
Bug Check Code    : 0x00000116
Parameter 1       : 0x870d5510
Parameter 2       : 0x8f22b9b0
Parameter 3       : 0x00000000
Parameter 4       : 0x00000002
Caused By Driver  : igdkmd32.sys
Caused By Address : igdkmd32.sys+119b0
File Description  : Intel Graphics Kernel Mode Driver
Product Name      : Intel Graphics Accelerator Drivers for Windows Vista®
Company           : Intel Corporation
File Version      : 8.15.10.1749
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+debfc
Stack Address 1   : dxgkrnl.sys+8cfb3
Stack Address 2   : dxgkrnl.sys+8199c
Stack Address 3   : dxgmms1.sys+692c
Computer Name     : 
Full Path         : C:\Windows\Minidump\100214-13072-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 411,872
Dump File Time    : 10/2/2014 2:55:32 PM
==================================================
 
==================================================
Dump File         : 091314-19328-01.dmp
Crash Time        : 9/13/2014 12:42:00 AM
Bug Check String  : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code    : 0x1000008e
Parameter 1       : 0xc0000005
Parameter 2       : 0x83056415
Parameter 3       : 0xb7d2a5b4
Parameter 4       : 0x00000000
Caused By Driver  : NETIO.SYS
Caused By Address : NETIO.SYS+2f1d6
File Description  : Network I/O Subsystem
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18327 (win7sp1_gdr.131125-2337)
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+41415
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\091314-19328-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 145,776
Dump File Time    : 9/13/2014 12:43:12 AM
==================================================


#4 bludshot

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Posted 07 December 2014 - 04:10 AM

Try upgrading your video drivers to the latest version (and/or removing the driver and adding it back)



#5 Ste2ph

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Posted 08 December 2014 - 01:17 AM

Try upgrading your video drivers to the latest version (and/or removing the driver and adding it back)

I kinda Figured that, so I upgraded the drivers before I posted up the BSOD scan results. It was interesting that on this persons PC there was Vista Intel Display drivers on there but the user was running Windows 7. Hopefully the driver update worked. 

 

Interesting note: I tried using Intel's Driver Upgrade Utility and it didnt work for some reason. I was able to upgrade the drivers through driver manager and it checked windows update.






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