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Constant BSODs After Removing Malware


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#1 jtphenom

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Posted 29 November 2014 - 10:26 PM

Hi folks,

 

I posted this orginally in the Vista forum, but I was just thinking it should probably be here because I did some malware removal before this started. Also, maybe a quicker response is possible here? I dunno...

 

This is a problem I have to have resolved by tomorrow evening. No pressure. LOL

I have a client's Acer laptop with Vista 32-bit on it. I recently spent about 6 hours total removing a ton of malware from it. It was re-directing, ad-popups, the whole 9.. Everything was running great. I returned it to him. Thanksgiving, I see him and he says it won't work for him. Most of the time it BSODs as soon as it gets to the login screen and sits for 5 or 10 seconds. Sometimes, he can log in, but it BSODs. Safe mode runs fine.

I have a ton of dump files. The driver files listed in bottom half of Blue Screen View are many! Most of the dumps are blaming hal.dll+23 or +4023, or +7023, etc. Error is IRQL_NOT_LESS_OR_EQUAL_TO.

No clue what to do here. I had run a Malwarebytes, JRT, ESET, and others in order to get this functioning. I'm stuck. I don't think this is hardware related. But who knows.



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#2 Guest_LighthouseParty_*

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Posted 30 November 2014 - 03:36 AM

Hello there    :welcome:

 

I'm LighthouseParty and I'll be assisting you with your concern today. Please keep in mind that I have a few guidelines I need you to follow:
  • Don't run any other tools other than what I provide you with.
  • Don't install/remove any programs other than what I provide you with.
  • Don't perform a system restore unless I ask you to.

Let's double-check to make sure the machine is completely free of malware. 

 

:step1: Download MiniToolBox

  1. Click here to download MiniToolBox to your desktop.
  2. Double click MiniToolBox.
  3. Select the following and then press go.
  4. Post the log in your next reply.

Flush DNS

Reset IE Proxy Settings

Reset FF Proxy Settings

List Installed Programs

List Restore Points

 

:step2: Install and run a scan with Malwarebytes Anti-Malware
  1. Click here to download Malwarebytes to your desktop.
  2. Double click mbam-setup-x.x.x.xxxx and follow the on-screen instructions.
  3. On the dashboard, click update now.
  4. After that, click scan now - the scan will now begin.
  5. When the scan's completed, select apply actions - make sure the action is quarantine.
  6. Restart your computer.

How to get the log.

  1. On the dashboard, select the history tab and click application logs.
  2. Select the log which has the time and date of when you did the scan.
  3. Click copy to clipboard and paste it into your reply.

:step3: Download Security Check

  1. Click here to download Security Check to your desktop.
  2. Double click SecurityCheck and follow the on-screen instructions.
  3. A log should open, called checkup.txt.
  4. Please post the contents of it in your next reply.

Navigate to C:\Windows\Minidump and copy the most recent one to your desktop, then zip it up using your choice of program.

Once that's done, head over to http://www.filedropper.com and upload the zipped-up file.

 

Thanks and good luck!



#3 jtphenom

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Posted 01 December 2014 - 08:41 AM

Hi Lighthouse Party. I had to give the laptop back to the customer before I had a chance to do any of this. Thanks anyway.



#4 Guest_LighthouseParty_*

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Posted 01 December 2014 - 04:15 PM

Cheers for letting me know. :)






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