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Hijacking, Tabs Opening Themselves, Fake Virus Scans, etc.

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1 reply to this topic

#1 WittyGidy


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  • 3 posts
  • Local time:02:36 PM

Posted 29 November 2014 - 01:20 AM

My mom's computer is a total mess so if anybody can help her out I'd appreciate it. The biggest problem I see right now is tabs opening themselves and she says her page gets redirected when she clicks links on Redbox. She's also getting fake virus scan pop-ups, and even on this site tabs are opening themselves when I click to preview my post. Anyway, if someone responds to this it'll be her replying, not me. Thanks.


Edited by WittyGidy, 29 November 2014 - 01:26 AM.

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#2 Guest_LighthouseParty_*


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Posted 29 November 2014 - 05:49 AM

Hello there    :welcome:
I'm LighthouseParty and I'll be assisting you with your concern today. Please keep in mind that I have a few guidelines I need you to follow:
  • Don't run any other tools other than what I provide you with.
  • Don't install/remove any programs other than what I provide you with.
  • Don't perform a system restore unless I ask you to.

:step1: Download MiniToolBox

  1. Click here to download MiniToolBox to your desktop.
  2. Double click MiniToolBox.
  3. Select the following and then press go.
  4. Post the log in your next reply.

Flush DNS

Reset IE Proxy Settings

Reset FF Proxy Settings

List Installed Programs

List Restore Points


:step2: Install and run a scan with Malwarebytes Anti-Malware
  1. Click here to download Malwarebytes to your desktop.
  2. Double click mbam-setup-x.x.x.xxxx and follow the on-screen instructions.
  3. On the dashboard, click update now.
  4. After that, click scan now - the scan will now begin.
  5. When the scan's completed, select apply actions - make sure the action is quarantine.
  6. Restart your computer.

How to get the log.

  1. On the dashboard, select the history tab and click application logs.
  2. Select the log which has the time and date of when you did the scan.
  3. Click copy to clipboard and paste it into your reply.

:step3: Download Security Check

  1. Click here to download Security Check to your desktop.
  2. Double click SecurityCheck and follow the on-screen instructions.
  3. A log should open, called checkup.txt.
  4. Please post the contents of it in your next reply.

Thanks and good luck!

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