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My D Drive Appears To Be Broken


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#1 Please help me.

Please help me.

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Posted 18 June 2006 - 07:14 AM

Right. I'm 16, and I have had this Packard Bell Laptop for about 1.5 year.

For about 3 days, when running/reading a DVD, there has been an added Clicking noise to the ordinary wurring noise.

Yesterday morning I watched a DVD then went out for the day.

Last night, when trying to watch a new DVD it wouldn't read. So I tried the other DVD and that wouldn't read either.

I cleaned the drive with a cleaning CD and still they wouldn't read.

I left it for the night then this morning, I tried in Safe Mode and the disks read.

When I went back to 12th June, it seemed normal...but the disks wouldn't read.
I only have the one drive, and it now won't read anything but the cleaning disk. I don't know about other CDs but since I don't listen to CDs on here, I'm not bothered about it.

It's the DVDs and CD ROMs that I want to work.

I asked for help on another forum, and someone who is one of the PC expert helpers has tried to help and has diagnosed my D Drive broken.... but he suggested I try out one more program other than WMP just to check, and he recommended this site to help me.

So please help. :thumbsup:

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#2 Albert Frankenstein

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Posted 18 June 2006 - 07:45 AM

Welcome to BC! :thumbsup:

It sure sounds like the drive is going or gone bad. The best way to test for sure is to install another optical drive and test.

EDIT: Sorry, I just reread your post and see the issue is with a laptop. Therefore it would not be so easy to follow my advice. Sorry again - I guess I should drink some more coffee before answering questions. :flowers:

Please give us the model number of the laptop and maybe we can find a reasonably priced used optical drive if replacing the drive becomes the remedy.

Edited by Albert Frankenstein, 18 June 2006 - 07:55 AM.

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#3 usasma

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Posted 18 June 2006 - 07:46 AM

So, have you tried out another program? Could you give us a link to the other forum so we can see what's already been tried?

Try checking your Event Viewer for errors related to this problem (here's a link to a how-to on it: http://www.bleepingcomputer.com/forums/t/40108/how-to-use-event-viewer/

Also, check your Device Manager (Start...Run...type in "devmgmt.msc" (without the quotes) and press Enter) Look for any yellow !'s or red x's
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#4 Please help me.

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Posted 18 June 2006 - 08:35 AM

I've tried using a VCL or something. And I have a Packard Bell R710.

When I've previously had problems with other parts, I went to the manufactorer's site...and according to them, my laptop doesn't exist. So good luck to yer.

Edit: Checked the Device Manager and all seems hunky dory. I've been thinking of getting a second PC....for gaming and this is just pushing me towards getting one. *bashes head on keyboard*

Edited by Please help me., 18 June 2006 - 08:38 AM.


#5 Albert Frankenstein

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Posted 18 June 2006 - 08:39 AM

Perhaps this laptop has a different model number as I cannot find any info on it.

Look for a nameplate, perhaps on the bottom, that would have a model and serial number.
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#6 Enthusiast

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Posted 18 June 2006 - 09:03 AM

If this problem is only three days old and you know when it began try a Windows System Restore to reset your system state to a date that preceeds the problem.

start>programs>accessories>system tools>system restore

#7 bandaid1968

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Posted 18 June 2006 - 09:28 AM

if a restore doensnt work try getting an external drive

#8 Please help me.

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Posted 18 June 2006 - 09:37 AM

Thanks, but I'm going to take it to the computor doctor in a neighbouring town....might get him to download a new graphics driver for me.

Perhaps this laptop has a different model number as I cannot find any info on it.

I've tried all that before with a computor near-genius down the road (he's on holiday now dammit.) and it just doesn't seem to exist. Bet this has come off the back of a lorry or something. Would explain a lot.

Look for a nameplate, perhaps on the bottom, that would have a model and serial number.

*curses laptop* I've had nothing but trouble with it. My record is 4 months without a problem. :| So thanks for your help...but I'll get someone to look at it later on.




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