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"Not Responding" Computer


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#61 noknojon

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Posted 14 December 2014 - 03:28 PM

First -

The Latest current link you just left shows >>

1 Drive c: () (Fixed) (Total:148.91 GB) (Free:74.52 GB) NTFS
3 Drive e: (DATA Drive) (Fixed) (Total:931.5 GB) (Free:89.91 GB) NTFS << Still too high as you are increasing Drive c usage.

 

Percentage of memory in use: 83%
Total physical RAM: 3060.97 MB << This is the main one to increase but the good stick shows 49 / 09 as Week / Month of make or install (it is over 5 years old and has had a very hard life)

Manufacturer: Hyundai Electronics Max Bandwidth: PC2-6400 (400 MHz)
Part Number: HYMP125U64CP8-S6 - Serial Number: 55624196

 

Minimum solution = Get 2 new RAM sticks of Manufacturer: Hyundai Electronics Max Bandwidth: PC2-6400 (400 MHz) Part Number: HYMP125U64CP8-S6 - Serial Number: 55624196 (or matching ddr3)

There is basically not much wrong with using this type of setup, but DO Not store too much in Drive c: Move it to Drive e, then save to CD / DVD after a few weeks -

 

***************************************************************************************************************************************************************************************************************************

FOR NOW -There seems to be no more "general" infection problems, but rather all Hardware and Operating System errors.

The RAM problem needs attention, as you are operating at, or over your limit again in Drive C

 

**************************************************************************************************************************************************************************************************************************

Next -

Reinstall Firefox to the latest version / update{ Solution from Mozilla Firefox people } = This sounds like you are using Firefox as your browser ............... Uninstall and Re-Install it -

Please download the full firefox installer for your system and language from https://www.mozilla.org/firefox/all/ and try to install again.

if you continue having problems you could also try right-clicking the setup file & choose "run as administrator"

 

**************************************************************************************************************************************************************************************************************************

Second Last -

Error + The device, \Device\CdRom0, has a bad block. << Generally means that your CD player is on the way out. I have no current test, but this is a problem 

 

**************************************************************************************************************************************************************************************************************************
Last - there's the problem that Microsoft has publicly acknowledged. KB 2992611 has been updated with a warning that, in certain situations where TLS 1.2 is enabled by default:  MS14-066/KB 2992611 was rolled out the automatic update chute this past Black Tuesday, Nov. 11,
As a general comment from a Microsoft engineer, This error message indicates the computer received an SSL fatal alert message from the server ( It is not a bug in the Schannel or the application that uses Schannel). Sometimes is caused by the installation of third party web browser (other than Internet Explorer). Also read the News area where quietman7 has posted on a second update to try and remove -

Now see above for "Uninstall / Re install" of Firefox -
 

**************************************************************************************************************************************************************************************************************************

I have attempted to set it out in basic steps for you, so you can print these out and attend them up to Christmas--

After that please send me a Message when you can continue.

 

Thank You -


Edited by noknojon, 14 December 2014 - 03:31 PM.


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#62 vtl3689

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Posted 14 December 2014 - 07:40 PM

Thank you Noknojon,

 

I talked to my computer guy this afternoon and he is going to try to get here after I get back.  Will work on the rest of it as i can until I leave.  I have gotten rid of about 15 gb off of the e. drive (the larger hard drive) and working on another 7-8 gb.  Hopefully I can get this done before I leave.

 

I will run ESet after I post this note.



#63 vtl3689

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Posted 14 December 2014 - 09:43 PM

Noknojon,

 

Ran minitoolbox again, just to see.  here are the results.  funny, I have gotten rid of about 15 gb of stuff from the e: drive and it is still higher than the last one I posted.  I have added nothing else, just gotten rid of stuff.  Here is it:

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by r2e (administrator) on 14-12-2014 at 17:21:08
Running from "C:\Users\r2e\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/14/2014 04:45:25 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 15413

Error: (12/14/2014 04:45:25 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 15413

Error: (12/14/2014 04:45:25 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/13/2014 11:42:52 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 12246

Error: (12/13/2014 11:42:52 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 12246

Error: (12/13/2014 11:42:52 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/13/2014 11:42:43 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2901

Error: (12/13/2014 11:42:43 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2901

Error: (12/13/2014 11:42:42 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/13/2014 08:38:54 PM) (Source: Application Error) (User: )
Description: Faulting application name: plugin-container.exe, version: 34.0.5.5443, time stamp: 0x5475dd5d
Faulting module name: mozalloc.dll, version: 34.0.5.5443, time stamp: 0x5475d664
Exception code: 0x80000003
Fault offset: 0x00001425
Faulting process id: 0x2d24
Faulting application start time: 0xplugin-container.exe0
Faulting application path: plugin-container.exe1
Faulting module path: plugin-container.exe2
Report Id: plugin-container.exe3


System errors:
=============
Error: (12/14/2014 09:00:01 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Netman service.

Error: (12/13/2014 06:55:16 PM) (Source: Service Control Manager) (User: )
Description: The Application Experience service failed to start due to the following error:
%%1053

Error: (12/13/2014 06:55:16 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the AeLookupSvc service.

Error: (12/13/2014 06:54:46 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service failed to start due to the following error:
%%1053

Error: (12/13/2014 06:54:46 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Browser service.

Error: (12/13/2014 06:54:16 PM) (Source: Service Control Manager) (User: )
Description: The Application Experience service failed to start due to the following error:
%%1053

Error: (12/13/2014 06:54:16 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the AeLookupSvc service.

Error: (12/13/2014 06:53:46 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service failed to start due to the following error:
%%1053

Error: (12/13/2014 06:53:46 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Browser service.

Error: (12/13/2014 06:53:16 PM) (Source: Service Control Manager) (User: )
Description: The Application Experience service failed to start due to the following error:
%%1053


Microsoft Office Sessions:
=========================
Error: (12/14/2014 04:45:25 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 15413

Error: (12/14/2014 04:45:25 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 15413

Error: (12/14/2014 04:45:25 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/13/2014 11:42:52 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 12246

Error: (12/13/2014 11:42:52 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 12246

Error: (12/13/2014 11:42:52 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/13/2014 11:42:43 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2901

Error: (12/13/2014 11:42:43 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2901

Error: (12/13/2014 11:42:42 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/13/2014 08:38:54 PM) (Source: Application Error)(User: )
Description: plugin-container.exe34.0.5.54435475dd5dmozalloc.dll34.0.5.54435475d66480000003000014252d2401d0174d2c492412C:\Program Files\Mozilla Firefox\plugin-container.exeC:\Program Files\Mozilla Firefox\mozalloc.dll1ba7a1f1-834b-11e4-aaec-001ec9594710


========================= Memory info: ===================================

Percentage of memory in use: 48%
Total physical RAM: 3060.97 MB
Available physical RAM: 1568.08 MB
Total Pagefile: 6120.23 MB
Available Pagefile: 3482.91 MB
Total Virtual: 2047.88 MB
Available Virtual: 1938.97 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:148.91 GB) (Free:79.95 GB) NTFS
3 Drive e: (DATA Drive) (Fixed) (Total:931.5 GB) (Free:84.33 GB) NTFS

========================= Users: ========================================

User accounts for \\LOPEZ

Administrator            Guest                    r2e                      


**** End of log ****



#64 noknojon

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Posted 14 December 2014 - 11:20 PM

After you unload a bit you must run this (on the Drive e:)

You actually create about 10Mb of Temporary files after each run, so it "looks" like there is more there .......but it is going down.........

Yesterday 3 Drive e: (DATA Drive) (Fixed) (Total:931.5 GB) (Free:89.91 GB)
Last post  3 Drive e: (DATA Drive) (Fixed) (Total:931.5 GB) (Free:84.33 GB)

:spacer: :spacer: :spacer: A decrease of Free 5.58 GB (almost 6GB or 600 mb) << That is a large CD full of music, or a big game + other bits you have moved.

Now you can see how much that you have stored on that Drive e: and you are moving some to Drive c: and leaving it there .........

 

Keep moving it - Replace (upgrade) the RAM and you will see a big change.

 

 

Keep running this - Please download Temp File Cleaner by Old Timer (only need to download once and keep using it).
1 .Download TFC from the download link above and save the file on your desktop.
2 .Close ALL running applications as TFC will terminate them before attempting to clean up the temporary files.
3 .Double-click on the TFC icon.
4 .When the program opens, click on the Start button.  TFC will terminate the Explorer process and all running applications and then begin the process of cleaning out all of your temp folders.
5 .When done, press OK > Exit, and reboot your computer and finish the cleanup

Run this twice or three times every day at the moment

No log is produced or expected.
Note: After removing temp files, the computer may show to be slow than usual, but it will improve once the cache is rebuild.



#65 vtl3689

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Posted 15 December 2014 - 12:25 AM

Noknojon,  I am trying to run ESET Scan, it gets to about 45-50% and just stops.  I am trying again.  I deleted all and have reinstalled program.  Hopefully that will work.  Will run Temp File Cleaner after this.  Thank you.

 

I have given info on computer to my guy here to see what we can do about ddr's.  I looked at invoices and the one I bought was ddr2/ddr3 in 2010, so it isn't that old and we chose that one for growth purposes. 

 

Glad to hear I am making even a little headway on clearing out some space on the e drive.  It sounds like when I run the TFC it will do a final sweep of all of the stuff and space will really show then.  Yea!!!!

 

Thanks again.



#66 noknojon

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Posted 15 December 2014 - 01:03 AM

Note these readings. You have 1 @ 2048 MB and 1 @ 1024 MB = Total of 3 MB for the whole system ?? Is that what your dockets say ??
 

RAM : Memory slots
Total memory slots: 2
Used memory slots: 2
Free memory slots: 0
Slot #1 : Type: DDR2
Size: 2048 MBytes
<<<<<
Slot #2 Type: DDR2
Size: 1024 MBytes
<<<<<

 

You look clean, but it you want to run a scan only use these -

 

Please download and run RKill by Grinler.
 A black DOS box will appear for a short time and then disappear.
 This is normal and indicates the tool ran successfully.
 At most the tool will usually run for about 2 minutes
 Please Copy / Paste the small log back here.

 

 

Download Malwarebytes Anti-Rootkit (A.K.A. MBAR) from HERE

  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  • Wait while the system shuts down and the cleanup process is performed.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain.
  • If they do, then click Cleanup once more and repeat the process.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log.txt and system-log.txt

Edited by noknojon, 15 December 2014 - 01:07 AM.


#67 vtl3689

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Posted 22 December 2014 - 09:51 PM

Hi Noknojon,

 

Well I am finally home from the business trip.  I am working at stuff a little at a time as I am trying to catch up on everything else.  Ran temp file cleaner and working on reinstall of Firefox next.  Still getting stuff off of the puter.



#68 vtl3689

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Posted 22 December 2014 - 10:04 PM

Noknojon,  I just tried to download, view, open an adobe file and I am getting something called Arch something or another and it says that something else about a Core DDL.  Am trying to redown load



#69 vtl3689

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Posted 22 December 2014 - 10:52 PM

Rkill results

 

Rkill 2.6.9 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 12/22/2014 07:49:26 PM in x86 mode.
Windows Version: Windows 7 Home Premium Service Pack 1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Active Proxy Server Detected

 * Proxy Disabled.
 * ProxyOverride value deleted.
 * ProxyServer value deleted.
 * AutoConfigURL value deleted.
 * Proxy settings were backed up to Registry file.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Backup Registry file created at:
 C:\Users\r2e\Desktop\rkill\rkill-12-22-2014-07-49-31.reg

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * No issues found.

Checking Windows Service Integrity:

 * No issues found.

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * No issues found.

Program finished at: 12/22/2014 07:50:57 PM
Execution time: 0 hours(s), 1 minute(s), and 30 seconds(s)



#70 vtl3689

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Posted 09 February 2015 - 11:06 PM

Hi Noknojon,

 

I hope this finds you well and that you had a great Christmas and a safe New Year

 

I just wanted to touch base with you as I am still having the "Not Responding" problem with the computer.  I am still getting a lot of stuff off of the computer, but it is slow and go.   I tried to use the CDBurner that you suggested but cannot get it to work.  It will not even let me add a show to put onto a disc.  So I am still using DVD Flick (when I can get it to work) and DVD Styler to get the job done.

 

Any suggestions?



#71 noknojon

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Posted 09 February 2015 - 11:32 PM

This is now well above my general topics ..........

 

Please follow the instructions in the Malware Removal and Log Section Preparation Guide .

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running "FRST" which will create two logs.

When you have done that, Post your logs (as directed) in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs , then still start the new topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them.
A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one, to prevent others answering incorrectly.






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