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"Not Responding" Computer


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#1 vtl3689

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Posted 28 November 2014 - 10:41 PM

Hi.  Although my computer does start, in the middle of running any program I get "Not Responding" it does not matter if I am using Mozilla, Google, or IE.  I can be in Yahoo, Facebook, or using a program that I installed.  Also now when using Google  a new window comes up without requesting a new one.  I have tried system restore and tried to research online for the answer, but no luck. 

 

Please help.

 

Thank you.

 

vtl3689



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#2 vtl3689

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Posted 28 November 2014 - 11:04 PM

I forgot to mention that my Adobe Flash keeps stopping.



#3 vtl3689

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Posted 28 November 2014 - 11:37 PM

And my D: disc will not open. Just keeps piling up it seems.  ;~)  Thank you for all of your help



#4 NullPointerException

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Posted 29 November 2014 - 06:26 AM

Hello. :) You can use the edit button to add more information.

 

What is your RAM? Is everything running as expected (aside from crashes / "not responding" messages)? Do you think you are infected?

 

Use Speccy and attach a screenshot here.


Edited by NullPointerException, 29 November 2014 - 06:27 AM.


#5 hamluis

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Posted 29 November 2014 - 03:34 PM

Do not attach a Speccy screenshot...it only provides limited data.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#6 vtl3689

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Posted 30 November 2014 - 01:10 AM

Hi Louis, Here is the results of the MiniToolBox.MiniToolBox by Farbar  Version: 21-07-2014
Ran by r2e (administrator) on 29-11-2014 at 22:04:13
Running from "C:\Users\r2e\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/29/2014 07:16:57 AM) (Source: Application Hang) (User: )
Description: The program firefox.exe version 33.1.0.5423 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 548

Start Time: 01d00ac5c546604c

Termination Time: 1778

Application Path: C:\Program Files\Mozilla Firefox\firefox.exe

Report Id: b609d434-77da-11e4-a931-001ec9594710

Error: (11/29/2014 04:25:38 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 15382

Error: (11/29/2014 04:25:38 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 15382

Error: (11/29/2014 04:25:37 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (11/28/2014 07:51:14 PM) (Source: Application Hang) (User: )
Description: The program ATF-Cleaner.exe version 3.0.0.2 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 2590

Start Time: 01d00b874751aaea

Termination Time: 19

Application Path: C:\Users\r2e\Downloads\ATF-Cleaner.exe

Report Id: e88b6ebe-777a-11e4-a931-001ec9594710

Error: (11/28/2014 03:24:31 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 26208

Error: (11/28/2014 03:24:31 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 26208

Error: (11/28/2014 03:24:31 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (11/28/2014 03:24:30 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 25209

Error: (11/28/2014 03:24:30 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 25209


System errors:
=============
Error: (11/28/2014 08:32:24 PM) (Source: cdrom) (User: )
Description: The device, \Device\CdRom0, has a bad block.

Error: (11/27/2014 08:30:42 PM) (Source: Microsoft Antimalware) (User: )
Description: %60 has encountered an error trying to load signatures and will attempt reverting back to a known-good set of signatures.

    Signatures Attempted: %24

    Error Code: 0x80070002

    Error description: The system cannot find the file specified.

    Signature version: 0.0.0.0;0.0.0.0

    Engine version: %600

Error: (11/27/2014 08:22:20 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Netman service.

Error: (11/27/2014 02:24:35 PM) (Source: Microsoft Antimalware) (User: )
Description: %60 has encountered an error trying to load signatures and will attempt reverting back to a known-good set of signatures.

    Signatures Attempted: %24

    Error Code: 0x80070002

    Error description: The system cannot find the file specified.

    Signature version: 0.0.0.0;0.0.0.0

    Engine version: %600

Error: (11/27/2014 02:19:39 PM) (Source: DCOM) (User: )
Description: {F9717507-6651-4EDB-BFF7-AE615179BCCF}

Error: (11/26/2014 02:19:32 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Netman service.

Error: (11/25/2014 11:34:01 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Netman service.

Error: (11/25/2014 04:29:32 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service hung on starting.

Error: (11/24/2014 05:46:41 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

Error: (11/23/2014 08:27:14 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 40.


Microsoft Office Sessions:
=========================
Error: (11/29/2014 07:16:57 AM) (Source: Application Hang)(User: )
Description: firefox.exe33.1.0.542354801d00ac5c546604c1778C:\Program Files\Mozilla Firefox\firefox.exeb609d434-77da-11e4-a931-001ec9594710

Error: (11/29/2014 04:25:38 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 15382

Error: (11/29/2014 04:25:38 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 15382

Error: (11/29/2014 04:25:37 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (11/28/2014 07:51:14 PM) (Source: Application Hang)(User: )
Description: ATF-Cleaner.exe3.0.0.2259001d00b874751aaea19C:\Users\r2e\Downloads\ATF-Cleaner.exee88b6ebe-777a-11e4-a931-001ec9594710

Error: (11/28/2014 03:24:31 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 26208

Error: (11/28/2014 03:24:31 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 26208

Error: (11/28/2014 03:24:31 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (11/28/2014 03:24:30 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 25209

Error: (11/28/2014 03:24:30 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 25209



=========================== Installed Programs ============================
µTorrent (HKCU\...\uTorrent) (Version: 3.4.2.35702 - BitTorrent Inc.)
123 Downloader (HKLM\...\123 Downloader) (Version: 1.0 - Bling Software Ltd.)
123CopyDVDGold (HKLM\...\123CopyDVDGold 2013) (Version: 2013 - Bling Software Ltd.)
32 Bit HP CIO Components Installer (Version: 7.1.8 - Hewlett-Packard) Hidden
6300 (Version: 130.0.365.000 - Hewlett-Packard) Hidden
6300_Help (Version: 82.0.242.000 - Hewlett-Packard) Hidden
6300Trb (Version: 82.0.242.000 - Hewlett-Packard) Hidden
Adobe AIR (HKLM\...\Adobe AIR) (Version: 3.8.0.1430 - Adobe Systems Incorporated)
Adobe AIR (Version: 3.8.0.1430 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 15 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 15.0.0.239 - Adobe Systems Incorporated)
Adobe Flash Player 15 Plugin (HKLM\...\Adobe Flash Player Plugin) (Version: 15.0.0.239 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.09) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.09 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.0 (HKLM\...\Adobe Shockwave Player) (Version: 12.0.4.144 - Adobe Systems, Inc.)
AIO_CDB_ProductContext (Version: 130.0.365.000 - Hewlett-Packard) Hidden
AIO_CDB_Software (Version: 130.0.365.000 - Hewlett-Packard) Hidden
AIO_Scan (Version: 130.0.421.000 - Hewlett-Packard) Hidden
Apple Application Support (HKLM\...\{21ECABC3-40B2-42DF-8E21-ACF3A4D0D95A}) (Version: 3.0.5 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{941B4CE7-3F5D-443E-A8B7-56A420D2EAFD}) (Version: 7.1.2.6 - Apple Inc.)
Apple Software Update (HKLM\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Best Recipes Ever Vol.21,Num.9 (HKLM\...\e4e39e920cd5048e4394e241c0a4a526) (Version: 1.0.2 - Nxtbook Media, LLC)
Best Recipes Ever Vol.21,Num.9 (Version: 1.0.2 - Nxtbook Media, LLC) Hidden
Bonjour (HKLM\...\{79155F2B-9895-49D7-8612-D92580E0DE5B}) (Version: 3.0.0.10 - Apple Inc.)
BufferChm (Version: 130.0.331.000 - Hewlett-Packard) Hidden
Compatibility Pack for the 2007 Office system (HKLM\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Copy (Version: 130.0.428.000 - Hewlett-Packard) Hidden
Destinations (Version: 130.0.0.0 - Hewlett-Packard) Hidden
DeviceDiscovery (Version: 130.0.465.000 - Hewlett-Packard) Hidden
DocProc (Version: 13.0.0.0 - Hewlett-Packard) Hidden
DVD Flick 1.3.0.7 (HKLM\...\DVD Flick_is1) (Version: 1.3.0.7 - Dennis Meuwissen)
DVDStyler v2.7.2 (HKLM\...\DVDStyler_is1) (Version:  - )
e-Sword (HKLM\...\{2CBE100E-B963-4B4B-8435-FEA8F5F93516}) (Version: 10.02.0001 - Rick Meyers)
Fax (Version: 130.0.418.000 - Hewlett-Packard) Hidden
Google Chrome (HKLM\...\Google Chrome) (Version: 39.0.2171.71 - Google Inc.)
Google Update Helper (Version: 1.3.25.11 - Google Inc.) Hidden
GPBaseService2 (Version: 130.0.371.000 - Hewlett-Packard) Hidden
HP Customer Participation Program 13.0 (HKLM\...\HPExtendedCapabilities) (Version: 13.0 - HP)
HP Imaging Device Functions 13.0 (HKLM\...\HP Imaging Device Functions) (Version: 13.0 - HP)
HP Photosmart Essential 3.5 (HKLM\...\HP Photosmart Essential) (Version: 3.5 - HP)
HP Photosmart Officejet and Deskjet All-In-One Driver Software 13.0 Rel. B (HKLM\...\{B61ED343-0B14-4241-999C-490CB1A20DA4}) (Version: 13.0 - HP)
HP Smart Web Printing 4.51 (HKLM\...\HP Smart Web Printing) (Version: 4.51 - HP)
HP Solution Center 13.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 13.0 - HP)
HP Support Solutions Framework (HKLM\...\{44157EB3-D8D0-4BB1-B0F5-AD2C38814ED1}) (Version: 11.51.0027 - Hewlett-Packard Company)
HP Update (HKLM\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HPPhotoGadget (Version: 130.0.282.000 - Hewlett-Packard) Hidden
HPPhotoSmartDiscLabelContent1 (Version: 2.04.0000 - Hewlett-Packard) Hidden
HPPhotosmartEssential (Version: 2.04.0000 - Hewlett-Packard) Hidden
HPProductAssistant (Version: 130.0.371.000 - Hewlett-Packard) Hidden
ImgBurn (HKLM\...\ImgBurn) (Version: 2.5.8.0 - LIGHTNING UK!)
Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version: 8.15.10.1930 - Intel Corporation)
Intel® TV Wizard (HKLM\...\TVWiz) (Version:  - Intel Corporation)
iTunes (HKLM\...\{0A37EE62-9A58-420D-90CC-4E52153112EE}) (Version: 11.3.0.54 - Apple Inc.)
Java 7 Update 71 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F03217071FF}) (Version: 7.0.710 - Oracle)
Java Auto Updater (Version: 2.1.71.14 - Oracle, Inc.) Hidden
Jewel Quest II (HKLM\...\Jewel Quest II) (Version: 2.0.4.4 - Pogo.com)
Jewel Quest Solitaire 3 (HKLM\...\Jewel Quest Solitaire 3) (Version: 1.2.2.0 - Pogo.com)
Jewel Quest: The Sapphire Dragon (HKLM\...\Jewel Quest: The Sapphire Dragon) (Version: 1.0.0.1 - Pogo.com)
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
MarketResearch (Version: 130.0.374.000 - Hewlett-Packard) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Mouse and Keyboard Center (HKLM\...\Microsoft Mouse and Keyboard Center) (Version: 2.3.188.0 - Microsoft Corporation)
Microsoft Mouse and Keyboard Center (Version: 2.3.188.0 - Microsoft Corporation) Hidden
Microsoft Office Excel Viewer (HKLM\...\{95120000-003F-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Word Viewer 2003 (HKLM\...\{90850409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft Security Client (Version: 4.6.0305.0 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.6.305.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Web Publishing Wizard 1.52 (HKLM\...\WebPost) (Version:  - )
Microsoft Works (HKLM\...\{416D80BA-6F6D-4672-B7CF-F54DA2F80B44}) (Version: 08.04.0623 - Microsoft Corporation)
Mozilla Firefox 33.1 (x86 en-US) (HKLM\...\Mozilla Firefox 33.1 (x86 en-US)) (Version: 33.1 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Nero ControlCenter (Version: 11.0.15500 - Nero AG) Hidden
Nero ControlCenter Help (CHM) (Version: 12.0.7000 - Nero AG) Hidden
Nero Core Components (Version: 11.0.20200 - Nero AG) Hidden
Nero CoverDesigner (HKLM\...\{3143E3EB-17A5-48F9-90FC-D7CA556CA210}) (Version: 12.0.01500 - Nero AG)
Nero CoverDesigner (Version: 12.0.10003 - Nero AG) Hidden
Nero CoverDesigner Help (CHM) (Version: 12.0.2000 - Nero AG) Hidden
Nero Suite (HKLM\...\NeroMultiInstaller!UninstallKey) (Version:  - )
Nero Update (Version: 11.0.11800.31.0 - Nero AG) Hidden
Network (Version: 130.0.572.000 - Hewlett-Packard) Hidden
OCR Software by I.R.I.S. 13.0 (HKLM\...\HPOCR) (Version: 13.0 - HP)
OpenOffice 4.1.0 (HKLM\...\{C87EF11D-36E9-479D-9898-7541EA1E8A6A}) (Version: 4.10.9764 - Apache Software Foundation)
PdaNet+ for Android 4.01 (HKLM\...\PdaNet_is1) (Version:  - June Fabrics Technology Inc)
Pogo Games (HKLM\...\PogoDGC) (Version: 1.0 - )
Prerequisite installer (Version: 12.0.0003 - Nero AG) Hidden
PrintMaster 12 (HKLM\...\{2A304FDE-F4E3-446D-AA0D-31425C897B71}) (Version:  - Broderbund LLC)
RealDownloader (Version: 17.0.8 - RealNetworks, Inc.) Hidden
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0 - RealNetworks, Inc) Hidden
RealNetworks - Microsoft Visual C++ 2010 Runtime (Version: 10.0 - RealNetworks, Inc) Hidden
RealPlayer Cloud (HKLM\...\RealPlayer 17.0) (Version: 17.0.8 - RealNetworks)
RealUpgrade 1.1 (Version: 1.1.0 - RealNetworks, Inc.) Hidden
SAMSUNG USB Driver for Mobile Phones (HKLM\...\{D0795B21-0CDA-4a92-AB9E-6E92D8111E44}) (Version: 1.3.1900.0 - SAMSUNG Electronics Co., Ltd.)
SavvyConnect (HKLM\...\{84F06BE5-18AB-409B-AF13-8A7FFA229F2E}) (Version: 3.11.0003 - Luth Research LLC)
Scan (Version: 13.0.0.0 - Hewlett-Packard) Hidden
Shockwave (HKLM\...\Shockwave) (Version:  - )
SmartWebPrinting (Version: 130.0.457.000 - Hewlett-Packard) Hidden
SolutionCenter (Version: 130.0.373.000 - Hewlett-Packard) Hidden
Status (Version: 130.0.469.000 - Hewlett-Packard) Hidden
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 5.6.1032 - SUPERAntiSpyware.com)
swMSM (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Toolbox (Version: 130.0.648.000 - Hewlett-Packard) Hidden
TrayApp (Version: 130.0.422.000 - Hewlett-Packard) Hidden
Unity Web Player (HKCU\...\UnityWebPlayer) (Version:  - Unity Technologies ApS)
UnloadSupport (Version: 11.0.0 - Hewlett-Packard) Hidden
UpdateService (Version: 1.0.0 - RealNetworks, Inc.) Hidden
VLC media player (HKLM\...\VLC media player) (Version: 2.1.5 - VideoLAN)
WebReg (Version: 130.0.132.017 - Hewlett-Packard) Hidden
Yahoo! Install Manager (HKLM\...\YInstHelper) (Version:  - )
Yahoo! Widgets (HKLM\...\Yahoo! Widget Engine) (Version: 4.5.2.0 - Yahoo! Inc.)

========================= Memory info: ===================================

Percentage of memory in use: 42%
Total physical RAM: 3060.97 MB
Available physical RAM: 1774.87 MB
Total Pagefile: 8724.23 MB
Available Pagefile: 6543.41 MB
Total Virtual: 2047.88 MB
Available Virtual: 1943.87 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:148.91 GB) (Free:65.35 GB) NTFS
3 Drive e: (DATA Drive) (Fixed) (Total:931.5 GB) (Free:115.67 GB) NTFS
4 Drive f: (Las Vegas Season 1) (CDROM) (Total:7.71 GB) (Free:0 GB) UDF

========================= Users: ========================================

User accounts for \\LOPEZ

Administrator            Guest                    r2e                      


**** End of log ****

 

I will do the snapshot using Speccy next. 

 

Thank you.

 

vtl3689



#7 vtl3689

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Posted 30 November 2014 - 01:21 AM

Here is the link for speccy

 

http://speccy.piriform.com/results/pejUSsb4oCijjinrHPBSW8m

 

Thank you again.  Oh my D drive is working again.



#8 vtl3689

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Posted 30 November 2014 - 01:41 AM

Louis,  I do have another question that you may be able to help me with.  When I look at my Task Manager Processes  I see all kinds of things there like dwm.exe or hpqbam08.exe or 2 FlashPlayerPlugin's or several svchost.exe (system) svchost.exe (network) svchost.exe (local service) .  I have been told there are "processes" that I do not need and that just use up space and power.  Can you help me clean this up, so I can move faster.  Thank you.



#9 hamluis

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Posted 30 November 2014 - 01:21 PM

Best response I can give you...leave all processes alone and don't start fiddling with such because "someone told me I didn't need this."

 

It will take me a few minutes to review the data you posted...when done, I will edit this post with (hopefully) something useful :).

 
I think that you may be infected...topic moved to Am I Infected forum..

 

Louis


Edited by hamluis, 30 November 2014 - 01:39 PM.


#10 Guest_LighthouseParty_*

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Posted 06 December 2014 - 12:42 PM

Hello there      :welcome:

 

I'm LighthouseParty and I'll be assisting you with your concern today. Let's run a couple of scans to see what could be causing this.
 

:step1: Download MiniToolBox

  1. Click here to download MiniToolBox to your desktop.
  2. Double click MiniToolBox.
  3. Select the following and then press go.
  4. Post the log in your next reply.

Flush DNS

Reset IE Proxy Settings

Reset FF Proxy Settings

List Installed Programs

List Restore Points

 

:step2: Install and run a scan with Malwarebytes Anti-Malware
  1. Click here to download Malwarebytes to your desktop.
  2. Double click mbam-setup-x.x.x.xxxx and follow the on-screen instructions.
  3. On the dashboard, click update now.
  4. After that, click scan now - the scan will now begin.
  5. When the scan's completed, select apply actions - make sure the action is quarantine.
  6. Restart your computer.

How to get the log.

  1. On the dashboard, select the history tab and click application logs.
  2. Select the log which has the time and date of when you did the scan.
  3. Click copy to clipboard and paste it into your reply.

:step3: Download Security Check

  1. Click here to download Security Check to your desktop.
  2. Double click SecurityCheck and follow the on-screen instructions.
  3. A log should open, called checkup.txt.
  4. Please post the contents of it in your next reply.

Thanks and good luck!



#11 vtl3689

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Posted 06 December 2014 - 03:26 PM

Hi Lighthouse,

 

Here is the Mini Toolbox and I will be sending Malwarebytes next.

 

Thank you for your help.

 

I guessMiniToolBox by Farbar  Version: 30-11-2014
Ran by r2e (administrator) on 06-12-2014 at 12:21:27
Running from "C:\Users\r2e\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================



=========================== Installed Programs ============================
µTorrent (HKCU\...\uTorrent) (Version: 3.4.2.35702 - BitTorrent Inc.)
123 Downloader (HKLM\...\123 Downloader) (Version: 1.0 - Bling Software Ltd.)
123CopyDVDGold (HKLM\...\123CopyDVDGold 2013) (Version: 2013 - Bling Software Ltd.)
32 Bit HP CIO Components Installer (Version: 7.1.8 - Hewlett-Packard) Hidden
6300 (Version: 130.0.365.000 - Hewlett-Packard) Hidden
6300_Help (Version: 82.0.242.000 - Hewlett-Packard) Hidden
6300Trb (Version: 82.0.242.000 - Hewlett-Packard) Hidden
Adobe AIR (HKLM\...\Adobe AIR) (Version: 3.8.0.1430 - Adobe Systems Incorporated)
Adobe AIR (Version: 3.8.0.1430 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 15 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 15.0.0.239 - Adobe Systems Incorporated)
Adobe Flash Player 15 Plugin (HKLM\...\Adobe Flash Player Plugin) (Version: 15.0.0.239 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.09) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.09 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.0 (HKLM\...\Adobe Shockwave Player) (Version: 12.0.4.144 - Adobe Systems, Inc.)
AIO_CDB_ProductContext (Version: 130.0.365.000 - Hewlett-Packard) Hidden
AIO_CDB_Software (Version: 130.0.365.000 - Hewlett-Packard) Hidden
AIO_Scan (Version: 130.0.421.000 - Hewlett-Packard) Hidden
Apple Application Support (HKLM\...\{21ECABC3-40B2-42DF-8E21-ACF3A4D0D95A}) (Version: 3.0.5 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{941B4CE7-3F5D-443E-A8B7-56A420D2EAFD}) (Version: 7.1.2.6 - Apple Inc.)
Apple Software Update (HKLM\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Best Recipes Ever Vol.21,Num.9 (HKLM\...\e4e39e920cd5048e4394e241c0a4a526) (Version: 1.0.2 - Nxtbook Media, LLC)
Best Recipes Ever Vol.21,Num.9 (Version: 1.0.2 - Nxtbook Media, LLC) Hidden
Bonjour (HKLM\...\{79155F2B-9895-49D7-8612-D92580E0DE5B}) (Version: 3.0.0.10 - Apple Inc.)
BufferChm (Version: 130.0.331.000 - Hewlett-Packard) Hidden
Compatibility Pack for the 2007 Office system (HKLM\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Copy (Version: 130.0.428.000 - Hewlett-Packard) Hidden
Destinations (Version: 130.0.0.0 - Hewlett-Packard) Hidden
DeviceDiscovery (Version: 130.0.465.000 - Hewlett-Packard) Hidden
DocProc (Version: 13.0.0.0 - Hewlett-Packard) Hidden
DVD Flick 1.3.0.7 (HKLM\...\DVD Flick_is1) (Version: 1.3.0.7 - Dennis Meuwissen)
DVDStyler v2.7.2 (HKLM\...\DVDStyler_is1) (Version:  - )
e-Sword (HKLM\...\{2CBE100E-B963-4B4B-8435-FEA8F5F93516}) (Version: 10.02.0001 - Rick Meyers)
Fax (Version: 130.0.418.000 - Hewlett-Packard) Hidden
Google Chrome (HKLM\...\Google Chrome) (Version: 39.0.2171.71 - Google Inc.)
Google Update Helper (Version: 1.3.25.11 - Google Inc.) Hidden
GPBaseService2 (Version: 130.0.371.000 - Hewlett-Packard) Hidden
HP Customer Participation Program 13.0 (HKLM\...\HPExtendedCapabilities) (Version: 13.0 - HP)
HP Imaging Device Functions 13.0 (HKLM\...\HP Imaging Device Functions) (Version: 13.0 - HP)
HP Photosmart Essential 3.5 (HKLM\...\HP Photosmart Essential) (Version: 3.5 - HP)
HP Photosmart Officejet and Deskjet All-In-One Driver Software 13.0 Rel. B (HKLM\...\{B61ED343-0B14-4241-999C-490CB1A20DA4}) (Version: 13.0 - HP)
HP Smart Web Printing 4.51 (HKLM\...\HP Smart Web Printing) (Version: 4.51 - HP)
HP Solution Center 13.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 13.0 - HP)
HP Support Solutions Framework (HKLM\...\{44157EB3-D8D0-4BB1-B0F5-AD2C38814ED1}) (Version: 11.51.0027 - Hewlett-Packard Company)
HP Update (HKLM\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HPPhotoGadget (Version: 130.0.282.000 - Hewlett-Packard) Hidden
HPPhotoSmartDiscLabelContent1 (Version: 2.04.0000 - Hewlett-Packard) Hidden
HPPhotosmartEssential (Version: 2.04.0000 - Hewlett-Packard) Hidden
HPProductAssistant (Version: 130.0.371.000 - Hewlett-Packard) Hidden
ImgBurn (HKLM\...\ImgBurn) (Version: 2.5.8.0 - LIGHTNING UK!)
Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version: 8.15.10.1930 - Intel Corporation)
Intel® TV Wizard (HKLM\...\TVWiz) (Version:  - Intel Corporation)
iTunes (HKLM\...\{0A37EE62-9A58-420D-90CC-4E52153112EE}) (Version: 11.3.0.54 - Apple Inc.)
Java 7 Update 71 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F03217071FF}) (Version: 7.0.710 - Oracle)
Java Auto Updater (Version: 2.1.71.14 - Oracle, Inc.) Hidden
Jewel Quest II (HKLM\...\Jewel Quest II) (Version: 2.0.4.4 - Pogo.com)
Jewel Quest Solitaire 3 (HKLM\...\Jewel Quest Solitaire 3) (Version: 1.2.2.0 - Pogo.com)
Jewel Quest: The Sapphire Dragon (HKLM\...\Jewel Quest: The Sapphire Dragon) (Version: 1.0.0.1 - Pogo.com)
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
MarketResearch (Version: 130.0.374.000 - Hewlett-Packard) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Mouse and Keyboard Center (HKLM\...\Microsoft Mouse and Keyboard Center) (Version: 2.3.188.0 - Microsoft Corporation)
Microsoft Mouse and Keyboard Center (Version: 2.3.188.0 - Microsoft Corporation) Hidden
Microsoft Office Excel Viewer (HKLM\...\{95120000-003F-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Word Viewer 2003 (HKLM\...\{90850409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft Security Client (Version: 4.6.0305.0 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.6.305.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Web Publishing Wizard 1.52 (HKLM\...\WebPost) (Version:  - )
Microsoft Works (HKLM\...\{416D80BA-6F6D-4672-B7CF-F54DA2F80B44}) (Version: 08.04.0623 - Microsoft Corporation)
Mozilla Firefox 33.1 (x86 en-US) (HKLM\...\Mozilla Firefox 33.1 (x86 en-US)) (Version: 33.1 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Nero ControlCenter (Version: 11.0.15500 - Nero AG) Hidden
Nero ControlCenter Help (CHM) (Version: 12.0.7000 - Nero AG) Hidden
Nero Core Components (Version: 11.0.20200 - Nero AG) Hidden
Nero CoverDesigner (HKLM\...\{3143E3EB-17A5-48F9-90FC-D7CA556CA210}) (Version: 12.0.01500 - Nero AG)
Nero CoverDesigner (Version: 12.0.10003 - Nero AG) Hidden
Nero CoverDesigner Help (CHM) (Version: 12.0.2000 - Nero AG) Hidden
Nero Suite (HKLM\...\NeroMultiInstaller!UninstallKey) (Version:  - )
Nero Update (Version: 11.0.11800.31.0 - Nero AG) Hidden
Network (Version: 130.0.572.000 - Hewlett-Packard) Hidden
OCR Software by I.R.I.S. 13.0 (HKLM\...\HPOCR) (Version: 13.0 - HP)
OpenOffice 4.1.0 (HKLM\...\{C87EF11D-36E9-479D-9898-7541EA1E8A6A}) (Version: 4.10.9764 - Apache Software Foundation)
PdaNet+ for Android 4.01 (HKLM\...\PdaNet_is1) (Version:  - June Fabrics Technology Inc)
Pogo Games (HKLM\...\PogoDGC) (Version: 1.0 - )
Prerequisite installer (Version: 12.0.0003 - Nero AG) Hidden
PrintMaster 12 (HKLM\...\{2A304FDE-F4E3-446D-AA0D-31425C897B71}) (Version:  - Broderbund LLC)
RealDownloader (Version: 17.0.8 - RealNetworks, Inc.) Hidden
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0 - RealNetworks, Inc) Hidden
RealNetworks - Microsoft Visual C++ 2010 Runtime (Version: 10.0 - RealNetworks, Inc) Hidden
RealPlayer Cloud (HKLM\...\RealPlayer 17.0) (Version: 17.0.8 - RealNetworks)
RealUpgrade 1.1 (Version: 1.1.0 - RealNetworks, Inc.) Hidden
SAMSUNG USB Driver for Mobile Phones (HKLM\...\{D0795B21-0CDA-4a92-AB9E-6E92D8111E44}) (Version: 1.3.1900.0 - SAMSUNG Electronics Co., Ltd.)
SavvyConnect (HKLM\...\{84F06BE5-18AB-409B-AF13-8A7FFA229F2E}) (Version: 3.11.0003 - Luth Research LLC)
Scan (Version: 13.0.0.0 - Hewlett-Packard) Hidden
Shockwave (HKLM\...\Shockwave) (Version:  - )
SmartWebPrinting (Version: 130.0.457.000 - Hewlett-Packard) Hidden
SolutionCenter (Version: 130.0.373.000 - Hewlett-Packard) Hidden
Speccy (HKLM\...\Speccy) (Version: 1.26 - Piriform)
Status (Version: 130.0.469.000 - Hewlett-Packard) Hidden
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 5.6.1032 - SUPERAntiSpyware.com)
swMSM (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Toolbox (Version: 130.0.648.000 - Hewlett-Packard) Hidden
TrayApp (Version: 130.0.422.000 - Hewlett-Packard) Hidden
Unity Web Player (HKCU\...\UnityWebPlayer) (Version:  - Unity Technologies ApS)
UnloadSupport (Version: 11.0.0 - Hewlett-Packard) Hidden
UpdateService (Version: 1.0.0 - RealNetworks, Inc.) Hidden
VLC media player (HKLM\...\VLC media player) (Version: 2.1.5 - VideoLAN)
WebReg (Version: 130.0.132.017 - Hewlett-Packard) Hidden
Yahoo! Install Manager (HKLM\...\YInstHelper) (Version:  - )
Yahoo! Widgets (HKLM\...\Yahoo! Widget Engine) (Version: 4.5.2.0 - Yahoo! Inc.)
========================= Restore Points ==================================

04-12-2014 02:07:06 Windows Update
06-12-2014 20:18:44 Before

**** End of log ****



#12 vtl3689

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Posted 06 December 2014 - 04:14 PM

Here is the Malwarebytes log

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 12/6/2014
Scan Time: 12:30:24 PM
Logfile:
Administrator: Yes

Version: 2.00.4.1028
Malware Database: v2014.12.06.10
Rootkit Database: v2014.12.03.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x86
File System: NTFS
User: r2e

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 306697
Time Elapsed: 11 min, 45 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Warn
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)

 

Next is the security check



#13 vtl3689

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Posted 06 December 2014 - 04:22 PM

Lighthouse,

 

Here is the security check

 

 Results of screen317's Security Check version 0.99.91  
 Windows 7 Service Pack 1 x86 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
Microsoft Security Essentials   
 Antivirus up to date!  
`````````Anti-malware/Other Utilities Check:`````````
 SUPERAntiSpyware     
 Java 7 Update 71  
 Adobe Flash Player     15.0.0.239  
 Adobe Reader XI  
 Mozilla Firefox (33.1)
 Google Chrome (39.0.2171.65)
 Google Chrome (39.0.2171.71)
````````Process Check: objlist.exe by Laurent````````  
 Microsoft Security Essentials MSMpEng.exe
 Microsoft Security Essentials msseces.exe
 Malwarebytes Anti-Malware mbam.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 3%
````````````````````End of Log``````````````````````



#14 vtl3689

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Posted 06 December 2014 - 04:34 PM

Lighthouse,  I do not know if it shows anywhere, but I also have another hard drive besides C:.  It is on E:

 

Thanks



#15 Guest_LighthouseParty_*

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Posted 06 December 2014 - 05:36 PM

Hello there,
 
:step1: Uninstall some programs
 
There's currently some programs on your PC that we need to remove, for the time-being at least. Press the Windows + R key on your keyboard and type in appwiz.cpl and press enter. Navigate to each of the following below one-by-one and click uninstall:

  • µTorrent
  • Java 7 Update 71
  • Java Auto Updater

Please download JavaRa from here and once opened it, select 'remove JRE'. 
 
:step2: Download and run AdwCleaner

  • Click here to download AdwCleaner to your desktop.
  • Double click adwcleaner_x.xxx.exe. If prompted, click I agree.
  • Click scan. When it's finished, select clean.
  • Allow AdwCleaner to restart your computer.
  • Once you've restarted, a log should appear. Please post this in your next reply.

:step3: Download Junkware Removal Tool

  • Click here to download Junkware Removal Tool to your desktop.
  • Double click JRT.exe. (Win 7 and Vista users, right-click and select run as admin)
  • Press any key and the scan will begin.
  • At the end, a log will open. Please post this in your next reply.





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