Hello, first thank you for your help.
The laptop my wife and I use has suddenly become infected with the above mentioned virus. Our Norton security detects it, removes it, but it always comes back. Norton power eraser does not recognize it.
Norton often says in the corner that it blocked an attack from Trojan.Powerliks!gm or TrojanAdclicker. Also we often get messages now for "Google Chrome memory High usage" Our computer acts sluggish off and on. It would be excellent to get this virus removed! Any help would be a great help to us and also I am not computer savvy whatsoever, so help is appreciated!
I apologize in advanced, I have read other posts regarding this topic, I Just had a hard time following the directions to those because they were a little technical for me, thank you.