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Receiving spam from my own email


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#1 gescalada

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Posted 28 November 2014 - 02:34 PM

Hello! My name is Gabriela, I'm currently using Windows 8.1 and I've been receiving spam e-mails from my own e-mail adress, as well as sending it to my contact list. I've already tried cleaning my pc following a guide (which isn't from bleeping computer) and using Rkill, Malwarebytes, HitmanPro, RogueKiller and my usual anti-virus software, Avast!, but none of them showed me any threats.

I've already had this problem before and tried using Combofix, but I'm pretty sure it was with my old pc, so I haven't ran it in this one yet, and I'm willing to do things the right way now.

How can I solve this annoying problem and make sure my pc is clean from any threats?

 

I thank in advance to any help you give me.


Edited by gescalada, 29 November 2014 - 04:58 AM.


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#2 boopme

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Posted 02 December 2014 - 10:49 PM

Sorry for the delay, but we do need you to repost to get a deeper look to find it..

Please follow this Preparation Guide, do steps 6,7 and 8 and post in a new topic.
As you have Win 8.1 when you get to the DDS tool instead use the RSIT tool
I posted below.

Please download RSIT by random/random from the link provided for your operating system and save it to your desktop.This tool needs to run while the computer is connected to the Internet. If you get a warning from your firewall or other security programs regarding RSIT attempting to contact the Internet, please allow the connection.
  • Close all applications and windows so that you have nothing open and are at your Desktop.
  • Double-click on RSIT.exe to start the program.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • Read the disclaimer and click Continue.
  • When the scan is complete, a text file named log.txt will automatically open in Notepad.
  • Another text file named info.txt will open minimized.
  • Save the log files to your desktop and copy/paste the contents of log.txt by highlighting everything and pressing Ctrl+C.
  • After highlighting, right-click, choose Copy and then paste the contents into a new topic in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here.
  • Copies of both log files are automatically saved in the C:\RSIT folder which the tool creates during the scan.
Important: Be sure to mention that you tried to follow the Prep Guide but were unable to get DDS to run.

Let me know if all went well.
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