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Back Screen With Cursor after Malwarebytes Scan


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6 replies to this topic

#1 yetanotherinfectedpc

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Posted 28 November 2014 - 12:10 PM

Been working on a friend's PC that appears to be extremely infected. I had already ran AdwCleaner, and then proceeded to run Malwarebytes. After the Malwarebytes removed infections and rebooted, I only get a black screen with cursor after logging in. I can still boot to safe mode with networking, but the PC is still obviously infectd (getting pop ups, etc. while browsing). Running Windows 7, x64. Any help would be appreciated!

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#2 The Pugilist

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Posted 02 December 2014 - 12:51 PM

Hello Yetanotherinfectedpc,

 

Welcome to Bleepingcomputer!  My name is Dave and I'll be assisting you with your troubles. 

 

Please allow me some time to review the materials you've provided.  In the mean time, please refrain from making additional changes to the infected computer.  For me to be able to help you effectively, I need to know exactly what's happening on the infected machine.

 

I'll post back here with instructions as soon as I have them.


//Dave

#3 yetanotherinfectedpc

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Posted 03 December 2014 - 01:27 PM

I was able to fix it with system restore. Thanks



#4 The Pugilist

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Posted 03 December 2014 - 04:31 PM

Excellent!

 

Just to make you aware, some malware has been known to infect system restore points, so it might behoove you to double check the computer again after the restore process.  If you would like to generate a new DDS log and post it here, I can examine it for you.  If that's not necessary, just let me know and we can close this topic. :)


//Dave

#5 yetanotherinfectedpc

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Posted 03 December 2014 - 04:56 PM

I still had to remove the malware after restoring, but was able to get rid of it it without causing the black screen again. Feel free to close.



#6 The Pugilist

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Posted 03 December 2014 - 04:59 PM

Will do, thanks for letting us know!


//Dave

#7 Elise

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Posted 04 December 2014 - 03:54 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

regards, Elise


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