I have the following to add in the hopes someone may be able to advise me. I realise it is Thanksgiving and the days following but any help would be appreciated.
1) Installed the System Update Readiness Tool
2) Ran sfc/scannow from an elevated prompt within Windows 7 and it is telling me there are no integrity violations.
3) After doing that and running Windows Update check for updates it consistently returns the following error:
Code 8024402F Windows Update encountered an unknown error
I am using Windows 7 Pro 64 bit with Service Pack 1. I have been online with at least three MS techs all of whom had me run the usual troubleshooters to no avail. I can't do a repair install because it hangs at the update installation files stage. System Restore has been flaky as well. I did manage to finally get it to restore to an earlier date in safe mode but the WU problem persists. I'd really rather avoid a clean install if at all possible.
Should I have rebooted after any of the steps above? Also one of the MS techs said my registry was corrupt and that there were numerous errors in my system logs. He also said he alone had the training to solve this problem. He wanted $149.00. The tech before him only wanted $99.00. I'd like to know what is causing this so I can sort it myself in the future. Malwarebytes and Dr. Web have given me a clean bill of health after repairing a couple of minor issues. I am running Avast AV Free and Superantispyware Free on my computer along with Windows Firewall and Defender.
One other thing, Since I started doing all of these tests and running these analytical tools, something has really been eating up my hard disc space. I hope someone can help with that too.
AdwCleaner reports numerous corrupt files in the registry and a few other places. I haven't deleted anything yet. If you need more information let me know.