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Windows 7 Home Edition will not start


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#1 carmen17

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Posted 28 November 2014 - 01:34 AM

Hello:

 

When I start my computer I am getting a "Windows boot manager" screen with the following messages:

 

"File: \Windows\System32\Drivers\Ntfs.sys

 

Info: Windows failed to load because a critical system driver is missing, or corrupt"

 

My computer did not come with any windows installation disc.

 

Any help would be greatly appreciated.

 

Thank you

 

Carmen



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#2 dc3

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Posted 28 November 2014 - 01:46 PM

Can you boot into Safe Mode?

 

If you can, the boot into Safe Mode with Command Prompt and type sfc /scannow in the command prompt, then press Enter.

 

You will need to be using an administrator user account.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 carmen17

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Posted 29 November 2014 - 09:27 AM

Hi:

 

Thanks for getting back to me.

 

I tried booting into safe mode but it just goes back into the windows boot manager.

I am presently trying a resolution from Chris Cosgrove who was working with Xeiconfinsha.

I backed up my important files using puppy and now I am in the process of creating a windows 7

repair disc.

 

I'll let you know the outcome.

 

Thanks



#4 dc3

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Posted 29 November 2014 - 09:41 AM

I would suggest that you not follow the directions which are suggested for another member's problem.  Though yours may seem similar they usually will be different enough that this may not be applicable to your problem.  If you want me to help you, you will need to do what I've requested and not make any other changes or run any other scans other than what is requested in this topic.

 

Please run the Repair Installation from the instructions below.  This will run the Startup Repair.  This may or may not help resolve your problem.  If it does not go back through the process till you reach Step 7b.  At this point choose Command Prmopt in the System Recovery Options.  When the Elevated Command Prompt opens type in sfc /scannow, then press Enter.

 

Instructions for a Windows 7 Repair installation.
 
A Windows 7 Repair Installation will require a installation disc.
 
If you do not have a Windows 7 installation disc you can download a free legal ISO image of Windows 7 SP1 from the links below.  You will need to download the same version of Windows 7 that you have installed.  These images are hosted by the Digital River store which is an official distribution partner of Microsoft.  
 
 
 
 
 
 
 
 
Windows 7 Ultimate x64 SP1 
 
Attention:  If you do have a Windows installation disc, skip Part A and go to Part B, Step 1b.
 
Part A, Steps 1a - 6a
 
How to burn ISO image using Windows Burn Disk Image.
 
Notice:  This applies only to Windows 7 and Windows 8, earlier versions do not have this.
 
1.  Place a blank CD or DVD in the tray of your optical drive and close the tray.
 
2.  After you have downloaded the ISO image you want to burn right click on the Start orb, then choose Windows Explorer.
 
3.  When Explorer opens click on Downloads in the left pane.  Scroll down till you find the ISO file you want and double click on it.  Click on Burn Disk Image.
 
4.  In the image below you will see Disk burner:, this should be set to the optical drive you want to use.  Click on Verify disc after burning if you want to Windows to verity the disc image after burn.  Click on burn.
 
burndiskimage1_zpsb502b181.png
 
5.  In the image below you can see that the green progress bar, when the image is finished burning the bar will be filled.
 
burndiskimage2_zps17a9d6ff.png
 
6.  After the image has completed being burned click on Close
 
Please note:  In order to boot from this DVD you may need to change the boot order in the BIOS so that the CD/DVD-ROM is the first device in the boot order, and the hdd is the second device.
 
 
Part B, Steps 1b - 10b
 
1b)  Place the installation disc in the tray of the CD/DVD drive, close the tray and restart the computer.
 
2b)  You will be prompted to press any key to start the installation, I find the space bar handy.
 
At this point the setup process will load files, this will take several minutes.
 
3b)  You will now need to choose the  Language, Time, currency format, and Keyboard or input method that you'd like to use.
 
After this is done click on Next.
 
w71_zps6dbda47e.png
 
4b)  Click on the Repair your computer link at the bottom-left of the Install Windows window.
 
This link will begin the Windows 7 System Recovery Options.
 
w72_zps2a656a0c.png
 
5b)  System Recovery Options will now search your hard drive(s) for any Windows 7 installations.  This will take several minutes.
 
No participation is required on your part at this time, wait till it has finished and the next window opens.
 
w73_zpsd5483f05.png
 
6b)  Choose the Windows 7 installation that you'd like to perform the Startup Repair on, then click on Next
 
w74_zps490f9a17.png
 
7b)  Click on the Startup Repair link from list of recovery tools in System Recovery Options.
 
w75_zps9941e858.png
 
For a future reference, there are several other diagnostic and recovery tools available in the Windows 7 System Recovery Options including System Restore, System Image Recovery, Windows Memory Diagnostic, and Command Prompt.
 
8b)  The Startup Repair tool will now search for problems in the system files.
 
If Startup Repair finds a problem with any system files the tool may suggest a solution which you will need to confirm, or may solve the problem automatically.
 
w76_zps3dd75d83.png
 
9b)  Startup Repair will now attempt to repair whatever problems it found with system files.  
 
Note:  If Startup Repair did not find any problems with system files you won't see this step.
 
w77_zpsd8be95eb.png
 
Important: Your computer may or may not restart several times during this repair process.  This is normal, you should allow it to continue until you see the Restart your computer to complete the repairs window. 
 
10b)  Click on Finish, this will restart your computer.
 
w78_zpsd49257fb.png
 
It is possible that the Startup Repair will not be able to fix the problem.  If the Startup Repair tool determines this, it may automatically run the the repair after your computer restarts.  If it does not automatically run the repair but you are still having problems with Windows 7 repeat these steps to run Startup Repair again manually.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 carmen17

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Posted 29 November 2014 - 11:42 AM

Hi:

 

Thanks for getting back to me and the advise.

I was just worried about losing my important files if I had to start from scratch.

I have backed up my files and will follow your instructions for a Windows 7 repair installation.

 

Thanks again



#6 dc3

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Posted 29 November 2014 - 11:53 AM

I'll be around.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 carmen17

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Posted 29 November 2014 - 03:47 PM

Hello again:

Hooray Windows finally came up after 3 attempts but now the keyboard and mouse are frozen.
I tried unplugging them and doing a shutdown but that didn't fix it.

Any help would be appreciated.

Thanks

#8 dc3

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Posted 30 November 2014 - 01:20 PM

Did you run the Startup Repair?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 carmen17

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Posted 02 December 2014 - 04:44 AM

Hello:

Yes I ran the startup repair disc. Windows finally came back up yesterday, but for some reason the keyboard and mouse are not communicating.
The mouse and keyboard works when I'm using the Startup repair disc. As soon as window starts up where I need to sign on, the mouse pointer
is frozen along with the keyboard.

#10 dc3

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Posted 03 December 2014 - 11:07 AM

Have you tried using different USB ports?

 

Can you boot into Safe Mode?


Edited by dc3, 03 December 2014 - 11:07 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 carmen17

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Posted 04 December 2014 - 08:08 AM

Hi:

Yes I have tried different USB ports and it still doesn't work.
I can boot into Safe mode.

#12 dc3

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Posted 04 December 2014 - 12:51 PM

Does the problem persist is Safe Mode?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#13 carmen17

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Posted 04 December 2014 - 02:40 PM

Yes unfortunately the problem persists in safe mode.

#14 carmen17

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Posted 04 December 2014 - 04:19 PM

Hi:

I was looking around if I had another keyboard and found a PS2. I plugged this into the back of my computer and I was able to sign on.
Windows automatically configured the mouse and keyboard. So all is fixed for now.

Thanks for your time and patience.




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