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Posted 27 November 2014 - 04:10 PM
Posted 27 November 2014 - 05:23 PM
Recently I tried to fix a Windows 8.1 laptop using the recovery media on a pen drive. It did not work, in fact it wiped the disk and did not restore the operating system. I received a message about being unable to write to a partition (don't remember if it said locked).
I had previously saved the user files by booting a USB connected HDD with Linux OS.
So I figured that the recovery media was maybe out of date (it was Windows 8 and the installed OS was 8,1)
I did not know about this at the time: http://windows.microsoft.com/en-us/windows-8/create-reset-refresh-media
"If you want to install or reinstall Windows 8.1 and don't have installation media, you can create it from this page."
So I had to admit defeat and asked the user to take the machine to the vendor and tell them about the recovery disk being unable to write to the Hard Disk. The machine was still under warranty but the warranty didn't cover software so after a couple of weeks of them trying and failing to fix the laptop (It was a major computer retailer with a tech department) I suggested that it was not a software issue but a hardware issue and that the User should request a new HDD. So he did and they agreed and it got fixed.
Maybe your HDD is failing.
Edited by HairCut, 28 November 2014 - 09:35 AM.
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