Hello, I just ordered a bunch of new parts for a new computer build (Motherboard, CPU, RAM, SSD) and have had this problem ever since I put everything together. Thought I would ask the experienced folks on here for some help to see if I could resolve it without having to send the motherboard back. I have looked around the internet on various forums and so far haven't found many with the same issue
The motherboard is unable to reset/restart. Saving changes & resetting from BIOS, restarting from Windows (7 & 8 - I tried both), and pressing the reset button on front panel of case all result in the same response: all programs/BIOS is shut down (screen goes black), then the fans rev-up and it stays that way until I force power down by pressing and holding in the power button. essentially it freezes right before restarting - no beep sound is produced from Mobo speaker.
Shutting the computer down from Windows seems to work normally, and booting up the computer works as well: currently boots to my SSD with win 8.1 without a problem
I have tried using different RAM (corsair CMX8GX3M2A 1600C9), unplugging the GPU and using on-board video, booting from different drives using different versions of Windows (7 and 8.1), unplugging drives, updating all the drivers, unplugging everything and re-plugging it all back in, and updating BIOS from version 1208 to 2103. All of these attempts were unsuccessful in producing a proper reset.
I can't help but feel as if this is something that could be fixed in BIOS, because it gets so close to resetting, but something seems to be preventing it from turning over. Sine the problem persists even in BIOS resets, I feel like it has to be located somewhere around there (before win boots - probably not a driver thing). It could be a faulty motherboard, but I am unsure.
I have emailed the ASUS and they told me my reset button on Mobo is not working and suggested I get it replaced by the seller.
if the reset switch wasn't working, why does it get so close to resetting?
I'm pretty sure all the other hardware works fine
MOTHERBOARD: Asus Z87-A, rev 1.02 BIOS version (originally 1208) updated to 2103
CPU: Intel i5-4590 LGA1150 3.3ghz
MEMORY: G. Skill F3-2133C9D-8GXL 8g (4x2)
PSU: corsair HX750
GPU: MSI NX8600GT
SSD (main drive): Samsung 840 evo 250GB
OS: Windows 8.1
I hope that someone here can shed some light on this, and heal my computer!
If you read this today, then happy thanksgiving ;)
and THANKS for any help - srsly