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Wireless adaptor app missing


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5 replies to this topic

#1 tiesha.duncan

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Posted 26 November 2014 - 04:47 PM

Hello I am currently using a windows 7 hp laptop and for months now the wireless adopter icon (the three bar icon in the task bar) has been missing, if we want to connect to our internet we have to do so through an Ethernet cable which after months of having to do so proves to be highly annoying. If anyone could help us we'd really appreciate it. (We used to have the wifi option but when we switched users it disappeared)

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#2 JohnC_21

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Posted 26 November 2014 - 04:54 PM

Hello, and Welcome

Are there any yellow exclamation marks next to Network adapters in Device Manager? What is the make and model of the computer?



#3 Queen-Evie

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Posted 26 November 2014 - 04:58 PM

Try this:

From your Start Menu go to Control Panel.

In Control Panel click Notification Area Icons.

Next to Network which of the following is set:
Show icon and notifications
Hide iocn and notifications
Only show notifications

If Show icon and notifications is not currently set, click the drop down arrow and select it.
Click OK.

This won't do any good if the issue is caused by your wireless adapter.
I went for the most basic thing to try.

Edited by Queen-Evie, 26 November 2014 - 05:07 PM.


#4 noknojon

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Posted 26 November 2014 - 05:04 PM

Hello -

(and finally)

I would have preferred to see a Speccy link first, as these are "generic" : but

Please post a snapshot with Speccy for more system details -
How to Publish a snapshot with Speccy <<-- Full Directions Here (only Copy / Paste the link)

 

Re: Missing Network Adapter for HP Pavillion laptop
OK...by the (HP) numbers...

First, install the chipset driver and reboot. First file listed. Will install the SMBus and USB 3 controllers.

http://support.amd.com/us/gpudownload/windows/Pages/raid_windows.aspx#2

Ethernet controller:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-103913-1&cc=us&dlc=en&lc=en...=

Network Controller:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-112616-1&cc=us&dlc=en&lc=en...

PCI Device:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-103762-1&cc=us&dlc=en&lc=en...=

Unknown Device:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-105047-1&cc=us&dlc=en&lc=en...=

If you need the graphics driver, run the AMD Mobility Radeon Driver Verification Tool at the link below and it should find the correct graphics driver for the graphics adapter in your notebook.

Install the graphics driver second (right after the chipset driver) and reboot.

http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx
 

Hope there is something there for you -



#5 tiesha.duncan

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Posted 26 November 2014 - 05:12 PM

Queen Evie I tried the option you supplied me with and beside the network "show icon and notification" is infact already selected

johnC_21 hello, their are no yellow exclamation marks next to the network adaptor how do I find out what the make and model is of thi computer?

#6 JohnC_21

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Posted 26 November 2014 - 05:42 PM

Sorry, it's an HP (from your first post) but I wanted the exact model number. That should be on the bottom of the computer on a lablel. I would follow noknojon's advise and publish the Speccy. Is there a wireless device listed under Network Adapters in Device Manager?

 

Edit: How to find the model number.


Edited by JohnC_21, 26 November 2014 - 05:45 PM.





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