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13 replies to this topic

#1 lisa1967

lisa1967

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Posted 26 November 2014 - 03:32 PM

I have a laptop with windows 8. Every time I click on anything or even try to scroll, a new tab pops up and redirects me to another site saying i have a virus. How do I get rid of this? Thanks in advance
Lisa

Edited by Queen-Evie, 26 November 2014 - 03:49 PM.
moved from Windows 8 to the appropriate forum


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#2 Broni

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  • Local time:09:33 PM

Posted 26 November 2014 - 09:25 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.3.1.2183.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 lisa1967

lisa1967
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Posted 27 November 2014 - 02:30 PM

 Results of screen317's Security Check version 0.99.91  
   x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
Windows Defender   
 WMI entry may not exist for antivirus; attempting automatic update. 
`````````Anti-malware/Other Utilities Check:````````` 
 Malwarebytes Anti-Malware version 2.0.3.1025  
 Adobe Flash Player 15.0.0.223  
 Mozilla Firefox (33.1.1) 
 Google Chrome 35.0.1916.153 Google Chrome out of date!  
````````Process Check: objlist.exe by Laurent````````  
 Windows Defender MSMpEng.exe 
 Windows Defender MpCmdRun.exe   
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C:  % 
````````````````````End of Log`````````````````````` 
 
 

Farbar Service Scanner Version: 21-07-2014
Ran by Jessica (administrator) on 27-11-2014 at 13:11:42
Running from "C:\Users\Jessica\Downloads"
Microsoft Windows 8.1  (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Disabled Policy: 
========================
 
 
Action Center:
============
 
 
Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is set to Demand. The default start type is Auto.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.
 
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MsMpEng.exe => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
 
 
**** End of log ****

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Jessica (administrator) on 27-11-2014 at 13:17:16
Running from "C:\Users\Jessica\Downloads"
Microsoft Windows 8.1  (X64)
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
========================= FF Proxy Settings: ============================== 
 
========================= Hosts content: =================================
 
 
 
========================= IP Configuration: ================================
 
Dell Wireless 1705 802.11b/g/n (2.4GHZ) = Wi-Fi (Connected)
Realtek PCIe FE Family Controller = Ethernet (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Bluetooth Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 12" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="ethernet_3" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : JessicaNicolee
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : gateway.pace.com
 
Wireless LAN adapter Local Area Connection* 12:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 16-5A-04-A7-1F-A3
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Ethernet adapter Bluetooth Network Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 64-5A-04-A7-1F-A4
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Ethernet adapter Ethernet:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : F0-1F-AF-4E-64-DE
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wi-Fi:
 
   Connection-specific DNS Suffix  . : gateway.pace.com
   Description . . . . . . . . . . . : Dell Wireless 1705 802.11b/g/n (2.4GHZ)
   Physical Address. . . . . . . . . : 64-5A-04-A7-1F-A3
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::90b0:7331:98c2:1d6b%3(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.67(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Thursday, November 27, 2014 12:53:45 PM
   Lease Expires . . . . . . . . . . : Friday, November 28, 2014 12:53:45 PM
   Default Gateway . . . . . . . . . : 192.168.1.254
   DHCP Server . . . . . . . . . . . : 192.168.1.254
   DHCPv6 IAID . . . . . . . . . . . : 325343748
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-05-3C-33-F0-1F-AF-4E-64-DE
   DNS Servers . . . . . . . . . . . : 192.168.1.254
   NetBIOS over Tcpip. . . . . . . . : Enabled
Server:  homeportal
Address:  192.168.1.254
 
Name:    google.com
Addresses:  2607:f8b0:4009:800::1005
 216.58.216.224
 
 
Pinging google.com [74.125.225.68] with 32 bytes of data:
Reply from 74.125.225.68: bytes=32 time=132ms TTL=53
Reply from 74.125.225.68: bytes=32 time=72ms TTL=53
 
Ping statistics for 74.125.225.68:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 72ms, Maximum = 132ms, Average = 102ms
Server:  homeportal
Address:  192.168.1.254
 
Name:    yahoo.com
Addresses:  98.139.183.24
 206.190.36.45
 98.138.253.109
 
 
Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=76ms TTL=47
Reply from 206.190.36.45: bytes=32 time=170ms TTL=47
 
Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 76ms, Maximum = 170ms, Average = 123ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
  7...16 5a 04 a7 1f a3 ......Microsoft Wi-Fi Direct Virtual Adapter
  6...64 5a 04 a7 1f a4 ......Bluetooth Device (Personal Area Network)
  4...f0 1f af 4e 64 de ......Realtek PCIe FE Family Controller
  3...64 5a 04 a7 1f a3 ......Dell Wireless 1705 802.11b/g/n (2.4GHZ)
  1...........................Software Loopback Interface 1
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0    192.168.1.254     192.168.1.67     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link      192.168.1.67    281
     192.168.1.67  255.255.255.255         On-link      192.168.1.67    281
    192.168.1.255  255.255.255.255         On-link      192.168.1.67    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.1.67    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.1.67    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
  3    281 fe80::/64                On-link
  3    281 fe80::90b0:7331:98c2:1d6b/128
                                    On-link
  1    306 ff00::/8                 On-link
  3    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [53760] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [68096] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [68096] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\NLAapi.dll [64000] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [21504] (Microsoft Corporation)
Catalog5 07 C:\WINDOWS\SysWOW64\wshbth.dll [51200] (Microsoft Corporation)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [67584] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [84480] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [30208] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [63488] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (11/27/2014 00:43:54 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80070005
 
Error: (11/27/2014 00:18:19 PM) (Source: Application Hang) (User: )
Description: The program mbam.exe version 1.0.0.532 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 13c8
 
Start Time: 01d00a6e7847b378
 
Termination Time: 93
 
Application Path: C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
 
Report Id: bdb48ae9-7661-11e4-be98-645a04a71fa4
 
Faulting package full name: 
 
Faulting package-relative application ID:
 
Error: (11/27/2014 07:45:02 AM) (Source: Office 2013 Licensing Service) (User: )
Description: Subscription licensing service failed: -1073415161
 
Error: (11/26/2014 02:36:56 PM) (Source: Microsoft Office 15) (User: )
Description: Application: winword.exe; IdentityType: Unknown; HasToken: 1; AutoOrgId: 0; Roaming: 0; SessionLicensing: 0; LvuxSqm: 0; SppReady: 0; CurrentHr: 0x803d0013; CorrelationId: {D9A7702B-C070-4DB0-9A1B-D105A4EC9993}; OlsErrorCode: 0x407; CurrentProductReleaseId: O365HomePremRetail; AllProductReleaseIds (from store): O365HomePremRetail
 
Error: (11/26/2014 02:36:56 PM) (Source: Microsoft Office 15) (User: )
Description: Office Subscription licensing exception: Error Code: 0x407; CorrelationId: {D9A7702B-C070-4DB0-9A1B-D105A4EC9993}
 
Error: (11/26/2014 07:45:04 AM) (Source: Office 2013 Licensing Service) (User: )
Description: Subscription licensing service failed: -1073415161
 
Error: (11/25/2014 00:45:03 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80070005
 
Error: (11/25/2014 11:21:03 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifest1".Error in manifest or policy file "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifest2" on line C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifest.
Component 2: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_a9efdb8b01377ea7.manifest.
 
Error: (11/25/2014 11:18:20 AM) (Source: Application Hang) (User: )
Description: The program chrome.exe version 35.0.1916.153 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 8e4
 
Start Time: 01d008d360e3ffc6
 
Termination Time: 4294967295
 
Application Path: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
 
Report Id: 0a9f3e80-74c7-11e4-be97-645a04a71fa4
 
Faulting package full name: 
 
Faulting package-relative application ID:
 
Error: (11/25/2014 10:06:54 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80070005
 
 
System errors:
=============
Error: (11/27/2014 00:54:23 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Resource Publication service which failed to start because of the following error: 
%%2147500037
 
Error: (11/27/2014 00:54:23 PM) (Source: Service Control Manager) (User: )
Description: The Function Discovery Resource Publication service terminated with the following error: 
%%2147500037
 
Error: (11/27/2014 00:54:14 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Resource Publication service which failed to start because of the following error: 
%%2147500037
 
Error: (11/27/2014 00:54:14 PM) (Source: Service Control Manager) (User: )
Description: The Function Discovery Resource Publication service terminated with the following error: 
%%2147500037
 
Error: (11/27/2014 00:54:13 PM) (Source: Service Control Manager) (User: )
Description: The pcmaxservice Service service failed to start due to the following error: 
%%2
 
Error: (11/27/2014 00:54:12 PM) (Source: Service Control Manager) (User: )
Description: The FcjHuIP service failed to start due to the following error: 
%%216
 
Error: (11/27/2014 00:54:12 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Performance Optimizer service to connect.
 
Error: (11/27/2014 11:49:38 AM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Resource Publication service which failed to start because of the following error: 
%%1062
 
Error: (11/27/2014 11:49:38 AM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Resource Publication service which failed to start because of the following error: 
%%2147500037
 
Error: (11/27/2014 11:49:38 AM) (Source: Service Control Manager) (User: )
Description: The Function Discovery Resource Publication service terminated with the following error: 
%%2147500037
 
 
Microsoft Office Sessions:
=========================
Error: (11/27/2014 00:43:54 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 80070005
 
Error: (11/27/2014 00:18:19 PM) (Source: Application Hang)(User: )
Description: mbam.exe1.0.0.53213c801d00a6e7847b37893C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exebdb48ae9-7661-11e4-be98-645a04a71fa4
 
Error: (11/27/2014 07:45:02 AM) (Source: Office 2013 Licensing Service)(User: )
Description: Subscription licensing service failed: -1073415161
 
Error: (11/26/2014 02:36:56 PM) (Source: Microsoft Office 15)(User: )
Description: Application: winword.exe; IdentityType: Unknown; HasToken: 1; AutoOrgId: 0; Roaming: 0; SessionLicensing: 0; LvuxSqm: 0; SppReady: 0; CurrentHr: 0x803d0013; CorrelationId: {D9A7702B-C070-4DB0-9A1B-D105A4EC9993}; OlsErrorCode: 0x407; CurrentProductReleaseId: O365HomePremRetail; AllProductReleaseIds (from store): O365HomePremRetail
 
Error: (11/26/2014 02:36:56 PM) (Source: Microsoft Office 15)(User: )
Description: Office Subscription licensing exception: Error Code: 0x407; CorrelationId: {D9A7702B-C070-4DB0-9A1B-D105A4EC9993}
 
Error: (11/26/2014 07:45:04 AM) (Source: Office 2013 Licensing Service)(User: )
Description: Subscription licensing service failed: -1073415161
 
Error: (11/25/2014 00:45:03 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 80070005
 
Error: (11/25/2014 11:21:03 AM) (Source: SideBySide)(User: )
Description: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_6242a4b3ecbb55a1.manifestC:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17031_none_a9efdb8b01377ea7.manifestC:\Users\Jessica\Downloads\esetsmartinstaller_enu.exe
 
Error: (11/25/2014 11:18:20 AM) (Source: Application Hang)(User: )
Description: chrome.exe35.0.1916.1538e401d008d360e3ffc64294967295C:\Program Files (x86)\Google\Chrome\Application\chrome.exe0a9f3e80-74c7-11e4-be97-645a04a71fa4
 
Error: (11/25/2014 10:06:54 AM) (Source: Customer Experience Improvement Program)(User: )
Description: 80070005
 
 
CodeIntegrity Errors:
===================================
  Date: 2014-11-26 23:12:28.256
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-11-26 23:12:28.069
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-11-26 23:12:27.803
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-11-26 23:12:17.428
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-11-26 23:12:17.162
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-11-26 23:12:16.771
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-11-26 23:12:16.506
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-11-26 23:12:16.146
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-11-26 23:12:15.881
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-11-26 23:12:15.459
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
 
 
=========================== Installed Programs ============================
Adobe Flash Player 15 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 15.0.0.223 - Adobe Systems Incorporated)
Amazon 1Button App for Windows Taskbar (HKLM-x32\...\{0A7D6F3C-F2AB-48ED-BE23-99791BFF87D6}) (Version: 1.0.0.2 - Amazon)
Audacity 2.0.5 (HKLM-x32\...\Audacity_is1) (Version: 2.0.5 - Audacity Team)
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Dell Backup and Recovery (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 1.7.5.63 - Dell Inc.)
Dell Digital Delivery (HKLM-x32\...\{98CB551E-EDB1-4535-82A6-E3258597F64E}) (Version: 2.7.1000.0 - Dell Products, LP)
Dell Product Registration (HKLM-x32\...\{2A0F2CC5-3065-492C-8380-B03AA7106B1A}) (Version: 1.16.1 - Dell Inc.)
Dell Touchpad (HKLM\...\SynTPDeinstKey) (Version: 16.3.7.0 - Synaptics Incorporated)
Dell WLAN and Bluetooth Client Installation (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 10.0 - Dell Inc.)
DSC/AA Factory Installer (Version: 3.4.6299.48 - PC-Doctor, Inc.) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 35.0.1916.153 - Google Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.5111.1712 - Google Inc.)
Google Toolbar for Internet Explorer (x32 Version: 1.0.0 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.24.15 - Google Inc.) Hidden
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.1.0.1252 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3379 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 11.7.0.1013 - Intel Corporation)
Intel® Trusted Connect Service Client (Version: 1.24.388.1 - Intel Corporation) Hidden
LeapFrog Connect (HKLM-x32\...\UPCShell) (Version: 6.0.19.19317 - LeapFrog)
LeapFrog Connect (x32 Version: 6.0.19.19317 - LeapFrog) Hidden
LeapFrog My Pals Plugin (x32 Version: 6.0.19.19317 - LeapFrog) Hidden
Malwarebytes Anti-Malware version 2.0.3.1025 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.3.1025 - Malwarebytes Corporation)
McAfee Security Scan Plus (HKLM-x32\...\McAfee Security Scan) (Version: 3.0.285.6 - McAfee, Inc.)
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 15.0.4667.1002 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SkyDrive (HKCU\...\SkyDriveSetup.exe) (Version: 16.4.6013.0910 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Movie Maker (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Mozilla Firefox 33.1.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 33.1.1 (x86 en-US)) (Version: 33.1.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 32.0.2 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT110 (x32 Version: 16.4.1108.0727 - Microsoft) Hidden
MSVCRT110_amd64 (Version: 16.4.1109.0912 - Microsoft) Hidden
My Dell (HKLM\...\PC-Doctor for Windows) (Version: 3.4.6299.48 - PC-Doctor, Inc.)
Norton Security Scan (HKLM-x32\...\NSS) (Version: 4.0.3.27 - Symantec Corporation)
Office 15 Click-to-Run Extensibility Component (x32 Version: 15.0.4667.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (Version: 15.0.4667.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (x32 Version: 15.0.4667.1002 - Microsoft Corporation) Hidden
Photo Gallery (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Qualcomm Atheros Bluetooth Suite (64) (HKLM\...\{A84A4FB1-D703-48DB-89E0-68B6499D2801}) (Version: 8.0.0.218 - Qualcomm Atheros Communications)
Quickset64 (HKLM\...\{87CF757E-C1F1-4D22-865C-00C6950B5258}) (Version: 10.15.018 - Dell Inc.)
Quiknowledge (HKLM-x32\...\Quiknowledge) (Version: 1.9.0.3 - Quiknowledge)
RealDownloader (x32 Version: 1.3.3 - RealNetworks, Inc.) Hidden
RealNetworks - Microsoft Visual C++ 2008 Runtime (x32 Version: 9.0 - RealNetworks, Inc) Hidden
RealNetworks - Microsoft Visual C++ 2010 Runtime (x32 Version: 10.0 - RealNetworks, Inc) Hidden
RealPlayer (HKLM-x32\...\RealPlayer 16.0) (Version: 16.0.3 - RealNetworks)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6959 - Realtek Semiconductor Corp.)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.8400.39030 - Realtek Semiconductor Corp.)
RealUpgrade 1.1 (x32 Version: 1.1.0 - RealNetworks, Inc.) Hidden
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
Skype™ 6.18 (HKLM-x32\...\{7A3C7E05-EE37-47D6-99E1-2EB05A3DA3F7}) (Version: 6.18.106 - Skype Technologies S.A.)
Use the entry named LeapFrog Connect to uninstall (LeapFrog My Pals Plugin) (HKLM-x32\...\MyPalsPlugin) (Version:  - LeapFrog)
Windows Driver Package - Leapfrog (Leapfrog-USBLAN) Net  (09/10/2009 02.03.05.012) (HKLM\...\8F14F2ECEDE68D26EA515B48DC25B39103C4FE8D) (Version: 09/10/2009 02.03.05.012 - Leapfrog)
Windows Live Communications Platform (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3505.0912 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
YouTube Accelerator (HKLM-x32\...\YouTube Accelerator) (Version: 3394(build_80) - Goobzo Ltd.)
 
========================= Devices: ================================
 
Name: Bluetooth Audio Device
Description: Bluetooth Audio Device
Class Guid: {4d36e96c-e325-11ce-bfc1-08002be10318}
Manufacturer: Qualcomm Atheros Communications
Service: BTATH_A2DP
Problem: : This device cannot start. (Code10)
Resolution: Device failed to start. Click "Update Driver" to update the drivers for this device.
On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard.
 
Name: Virtual Bluetooth Support (Include Audio)
Description: Virtual Bluetooth Support (Include Audio)
Class Guid: {c7c038ad-1f2d-44d4-b2fe-d912be20e6d5}
Manufacturer: Qualcomm Atheros Communications
Service: AthBTPort
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver
 
Name: Bluetooth LWFLT Device
Description: Bluetooth LWFLT Device
Class Guid: {c7c038ad-1f2d-44d4-b2fe-d912be20e6d5}
Manufacturer: Qualcomm Atheros Communications
Service: BTATH_LWFLT
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 59%
Total physical RAM: 3965.27 MB
Available physical RAM: 1589.62 MB
Total Pagefile: 4669.27 MB
Available Pagefile: 1706.41 MB
Total Virtual: 4095.88 MB
Available Virtual: 3978.17 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:285.12 GB) (Free:208.54 GB) NTFS
2 Drive e: (ESP) (Fixed) (Total:0.48 GB) (Free:0.43 GB) FAT32
3 Drive x: () (Fixed) (Total:0.34 GB) (Free:0.04 GB) NTFS
4 Drive y: (PBR Image) (Fixed) (Total:11.49 GB) (Free:0.7 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\JESSICANICOLEE
 
Administrator            Guest                    Jessica                  
 
========================= Restore Points ==================================
 
05-11-2014 21:35:19 Scheduled Checkpoint
12-11-2014 23:14:25 Windows Update
16-11-2014 11:15:49 Windows Update
19-11-2014 11:35:15 Windows Update
26-11-2014 11:27:11 Windows Update
 
**** End of log ****
 

Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 11/27/2014
Scan Time: 12:22:09 PM
Logfile: scan log.txt
Administrator: Yes
 
Version: 2.00.3.1025
Malware Database: v2014.11.27.07
Rootkit Database: v2014.11.22.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled
 
OS: Windows 8.1
CPU: x64
File System: NTFS
User: Jessica
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 321518
Time Elapsed: 28 min, 56 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 1
PUP.Optional.MaintainerSvc.A, C:\ProgramData\ecbaef90-5696-41e1-a1c3-3e8112ce2840\maintainer.exe, 2156, Delete-on-Reboot, [8f341828cfada690cf2e865baf5254ac]
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 6
PUP.Optional.MaintainerSvc.A, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\MaintainerSvc1.92.5302915, Quarantined, [8f341828cfada690cf2e865baf5254ac], 
PUP.Optional.SearchProtect, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\APPCOMPATFLAGS\INSTALLEDSDB\{8a4d5a43-c64a-45ab-bdf4-804fe18ceafd}, Quarantined, [7053e0604f2d5dd97bbee4d47193ac54], 
PUP.Optional.SearchProtect, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\APPCOMPATFLAGS\INSTALLEDSDB\{cf2797aa-b7ec-e311-8ed9-005056c00008}, Quarantined, [7f4466da1e5edc5a8bad3d7b12f2d42c], 
PUP.Optional.PCPerformer, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\PCPerformer_is1, Quarantined, [70539fa1d3a9c27406e8351b12f1cb35], 
PUP.Optional.ShopperPro, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\SPDRIVER_1.36.1.172, Quarantined, [279c82beb3c9ad89c6636de3e41fcf31], 
PUP.Optional.Goobzo, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\Search module, Quarantined, [d3f0261a91eb072f1a90e849a85b847c], 
 
Registry Values: 6
PUP.Optional.FirstSeenToday.A, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|fst_us_245, Quarantined, [764d71cfadcf6fc7e9efcc9e649f7f81], 
PUM.LowRiskFileTypes, HKU\S-1-5-21-1548645257-2478649383-523570960-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\ASSOCIATIONS|LowRiskFileTypes, .zip;.rar;.nfo;.txt;.exe;.bat;.com;.cmd;.reg;.msi;.htm;.html;.gif;.bmp;.jpg;.avi;.mpg;.mpeg;.mov;.mp3;.m3u;.wav;.log;, Quarantined, [6d56ac94314bb97de7d1db6d9d6624dc]
PUP.Optional.ShopperPro, HKU\S-1-5-21-1548645257-2478649383-523570960-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|SPDriver, C:\Program Files (x86)\ShopperPro\JSDriver\1.36.1.172\jsdrv.exe, Quarantined, [a51e64dcf18b4de934f481cf58abdb25]
PUP.Optional.Gameo.A, HKU\S-1-5-21-1548645257-2478649383-523570960-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|Gameo, C:\Users\Jessica\AppData\Roaming\Gameo\gameo.exe "C:\Users\Jessica\AppData\Roaming\Gameo\gameo.dat" mode:minimized, Quarantined, [fdc642fed8a415217b27e1ceca3aeb15]
PUP.Optional.ConsumerInput.A, HKU\S-1-5-21-1548645257-2478649383-523570960-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MOZILLA\FIREFOX\EXTENSIONS|ConsumerInput@Compete, C:\Program Files (x86)\Consumer Input\Firefox\ciff-3.2.0-12171.xpi, Quarantined, [1da682be9ce0db5b4923d3717b88ab55]
PUP.Optional.SpeedTest, HKU\S-1-5-21-1548645257-2478649383-523570960-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MOZILLA\FIREFOX\EXTENSIONS|speedtest199@BestOffers, C:\Users\Jessica\AppData\Roaming\Mozilla\Extensions\speedtest199@BestOffers, Quarantined, [09baf64ae29ae74f8ac7f55f976cb24e]
 
Registry Data: 1
PUP.Optional.Findamo.A, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\ABOUTURLS|Tabs, http://www.findamo.com?&cid=4151ch=2, Good: (www.google.com), Bad: (http://www.findamo.com?&cid=4151ch=2),Replaced,[92317dc386f63df9c024fc50dd28bb45]
 
Folders: 13
PUP.Optional.AdvancedSystemProtector, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Advanced-System Protector, Quarantined, [d9eabc842e4ef64070c47bd428db9f61], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.Extutil.A, C:\Users\Jessica\AppData\Local\Temp\D7ADFCCA-EE7E-442C-9999-C4D14FEF360B, Quarantined, [3a8992ae9ae23bfbbee81e08966d40c0], 
PUP.Optional.Managera.A, C:\Users\Jessica\AppData\Local\Temp\38fdaae5-8e0e-493c-88ec-e05c3be06e42, Quarantined, [982b2f1189f355e13077e93d4eb560a0], 
PUP.Optional.SpeedTest.A, C:\Users\Jessica\AppData\Roaming\Mozilla\Extensions\speedtest199@BestOffers, Quarantined, [7d4652eec5b74fe77380e73fb74c5ca4], 
PUP.Optional.SpeedTest.A, C:\Users\Jessica\AppData\Roaming\Mozilla\Extensions\speedtest199@BestOffers\chrome, Quarantined, [7d4652eec5b74fe77380e73fb74c5ca4], 
PUP.Optional.SpeedTest.A, C:\Users\Jessica\AppData\Roaming\Mozilla\Extensions\speedtest199@BestOffers\chrome\content, Quarantined, [7d4652eec5b74fe77380e73fb74c5ca4], 
PUP.Optional.SpeedTest.A, C:\Users\Jessica\AppData\Roaming\Mozilla\Extensions\speedtest199@BestOffers\chrome\skin, Quarantined, [7d4652eec5b74fe77380e73fb74c5ca4], 
PUP.Optional.StormAlerts.A, C:\Users\Jessica\AppData\Local\Weather_Warnings_LLC, Quarantined, [e6ddac9492ea96a01a06cd5d62a122de], 
PUP.Optional.Goobzo, C:\Program Files\Common Files\Goobzo, Quarantined, [d3f0261a91eb072f1a90e849a85b847c], 
PUP.Optional.Goobzo, C:\Program Files\Common Files\Goobzo\GBUpdate, Quarantined, [d3f0261a91eb072f1a90e849a85b847c], 
PUP.Optional.SweetPacks.A, C:\Program Files (x86)\sweetpacks bundle uninstaller_Skype_1966377, Quarantined, [5d664af63b41162085e90039da29d927], 
PUP.Optional.ShoppingDealFactory.A, C:\ProgramData\ShoppingDealFactory, Quarantined, [07bc112fe795280e4e1ad7676d96768a], 
 
Files: 139
PUP.Optional.MaintainerSvc.A, C:\ProgramData\ecbaef90-5696-41e1-a1c3-3e8112ce2840\maintainer.exe, Delete-on-Reboot, [8f341828cfada690cf2e865baf5254ac], 
PUP.Optional.ShopHelper, C:\Users\Jessica\AppData\Local\Temp\SHelp2.exe, Quarantined, [566d43fd720ad95d390f773f758d06fa], 
PUP.Optional.MyPCBackup.A, C:\Users\Jessica\AppData\Local\Temp\CloudBackup47.exe, Quarantined, [388b0b350f6d2214cf78fbe50100649c], 
PUP.Optional.MyPCBackup.A, C:\Users\Jessica\AppData\Local\Temp\CloudBackup7763.exe, Quarantined, [d2f11a26e498ff37c87f3fa1a45de020], 
PUP.Optional.BPlug, C:\Users\Jessica\AppData\Local\Temp\is45637729\7375262_stp\AppBudSetup268.exe, Quarantined, [0fb46cd4017b181ecfda398cb44dc040], 
PUP.Optional.OptimunInstaller, C:\Users\Jessica\Downloads\Player-Chrome (1).exe, Quarantined, [af14cc74691380b6b33271d80af6649c], 
PUP.Optional.ClientConnect, C:\Users\Jessica\Downloads\Skype_TSV5VN2C.exe, Quarantined, [527180c0c2ba0b2b6885dedc48b9639d], 
PUP.Optional.Ibryte, C:\Users\Jessica\Downloads\Setup (5).exe, Quarantined, [d4ef85bbc4b83ff74e7b141ad828e11f], 
PUP.Optional.InstallBrain.A, C:\Users\Jessica\Downloads\VideoPerformerSetup.exe, Quarantined, [5c67ba866e0e9f97a1a50f7136cb1fe1], 
PUP.Optional.OptimunInstaller, C:\Users\Jessica\Downloads\setup (10).exe, Quarantined, [c20144fc47353402568fb8916f917987], 
PUP.Optional.OptimunInstaller, C:\Users\Jessica\Downloads\setup (11).exe, Quarantined, [30931a26cab295a11acb084115ebaa56], 
PUP.Optional.IBryte, C:\Users\Jessica\Downloads\setup (12).exe, Quarantined, [9b280838522a92a4895ae0028a77748c], 
PUP.Optional.IBryte, C:\Users\Jessica\Downloads\setup (13).exe, Quarantined, [4e75c47ca8d41422c3203aa835cc15eb], 
PUP.Optional.IBryte, C:\Users\Jessica\Downloads\setup (14).exe, Quarantined, [ab18063a4a32d264eaf9c1214fb243bd], 
PUP.Optional.IBryte, C:\Users\Jessica\Downloads\setup (15).exe, Quarantined, [566d4ff1c1bb52e4be2580627190b64a], 
PUP.Optional.DomaIQ, C:\Users\Jessica\Downloads\Setup (16).exe, Quarantined, [4d76dc641b619a9c5fb97b72f20fce32], 
PUP.Optional.OptimunInstaller, C:\Users\Jessica\Downloads\Setup (3).exe, Quarantined, [5e658cb41666ff37a63f76d3e31d1ce4], 
PUP.Optional.Ibryte, C:\Users\Jessica\Downloads\Setup (4).exe, Quarantined, [f1d23a069be1e6500fba96984cb49c64], 
PUP.Optional.Ibryte, C:\Users\Jessica\Downloads\Setup (6).exe, Quarantined, [fec5ce7277055adc82478aa4e31d5fa1], 
PUP.Optional.PremiumInstaller, C:\Users\Jessica\Downloads\setup (7).exe, Quarantined, [42813d033d3f01356a1f5ceb7b8a55ab], 
PUP.Optional.PremiumInstaller, C:\Users\Jessica\Downloads\setup (8).exe, Quarantined, [3093162a4a321422464353f47491f10f], 
PUP.Optional.PremiumInstaller, C:\Users\Jessica\Downloads\setup (9).exe, Quarantined, [5a69eb55a5d75bdbf495cd7a4fb69c64], 
PUP.Optional.ClientConnect, C:\Users\Jessica\Downloads\Setup_TSV3AKVGR.exe, Quarantined, [645fba865329f83e4ba25763df2221df], 
PUP.Optional.SearchProtect.A, C:\Windows\apppatch\apppatch64\SPVCLdr64.dll, Quarantined, [e2e1c08026569d9953b9bcec41c06e92], 
PUP.Optional.SmartBar, C:\Windows\Installer\MSIF894.tmp, Quarantined, [fdc69da30775ae88323252dc22de9c64], 
PUP.Optional.SmartBar, C:\Windows\Installer\MSIF894.tmp-\Smartbar.Installer.CustomActions.dll, Quarantined, [d1f274ccaece191d1153b07e99677a86], 
PUP.Optional.Goobzo, C:\Windows\System32\Tasks\SMW_UpdateTask_Time_333639353838343034332d2323782a32455b4134572d32, Quarantined, [c30096aa1765b77f2fa0232b8380ca36], 
PUP.Optional.AdvancedSystemProtector, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Advanced-System Protector\Uninstall Advanced-System Protector.lnk, Quarantined, [d9eabc842e4ef64070c47bd428db9f61], 
PUP.Optional.AdvancedSystemProtector, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Advanced-System Protector\Advanced-System Protector Trouble Shooter.lnk, Quarantined, [d9eabc842e4ef64070c47bd428db9f61], 
PUP.Optional.AdvancedSystemProtector, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Advanced-System Protector\Advanced-System Protector.lnk, Quarantined, [d9eabc842e4ef64070c47bd428db9f61], 
PUP.Optional.AdvancedSystemProtector, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Advanced-System Protector\Register Advanced-System Protector.lnk, Quarantined, [d9eabc842e4ef64070c47bd428db9f61], 
PUP.Optional.PCPerformer.A, C:\Windows\System32\Tasks\PC Performer Logon Scan, Quarantined, [269dbf816a1274c29abb401093707e82], 
PUP.Optional.PCPerformer.A, C:\Windows\System32\Tasks\PC Performer Scheduled Scan, Quarantined, [17ac5fe1215b0630be973b15fd068080], 
PUP.Optional.PCPerformer, C:\Windows\performersoftsetup.dll, Quarantined, [546f251b493333037c700947e61d59a7], 
PUP.Optional.LiveLyrics.A, C:\Users\Jessica\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_static.livelyrics00.live-lyrics.com_0.localstorage, Delete-on-Reboot, [5d66330d1864af870a25a8bc0003827e], 
PUP.Optional.LiveLyrics.A, C:\Users\Jessica\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_static.livelyrics00.live-lyrics.com_0.localstorage-journal, Delete-on-Reboot, [12b1f24ed8a46dc9d45b20441fe4e21e], 
PUP.Optional.MindSpark.A, C:\Users\Jessica\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_radiorage.dl.tb.ask.com_0.localstorage, Quarantined, [15aeef516e0e2d0902a43b2da3602cd4], 
PUP.Optional.MindSpark.A, C:\Users\Jessica\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_radiorage.dl.tb.ask.com_0.localstorage-journal, Quarantined, [6d564ef269133df9d2d4cc9cad56ef11], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\Chinese_rcp.ini, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\FileList.rcp, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\Chinese_uninst.ini, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\CleanSchedule.exe, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\Danish_rcp.ini, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\Danish_uninst.ini, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\Dutch_rcp.ini, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\Dutch_uninst.ini, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\eng_rcp.ini, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\eng_uninst.ini, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\Japanese_rcp.ini, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\Japanese_uninst.ini, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\korean_rcp_ko.ini, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\korean_uninst_ko.ini, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\LicMgr.dll, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\Norwegian_rcp.ini, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\Norwegian_uninst.ini, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\polish_rcp_pl.ini, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\polish_uninst_pl.ini, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\portugese_rcp_pt.ini, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\portugese_uninst_pt.ini, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\Portuguese_rcp.ini, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\Portuguese_uninst.ini, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\RCPUninstall.exe, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\Finnish_rcp_fi.ini, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\Finnish_uninst_fi.ini, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\French_rcp.ini, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\French_uninst.ini, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\German_rcp.ini, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\German_uninst.ini, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\greek_rcp_el.ini, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\greek_uninst_el.ini, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\install_left_image.bmp, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\isxdl.dll, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\Italian_rcp.ini, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\Italian_uninst.ini, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\RegCleanPro.exe, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\RegList.rcp, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\russian_rcp_ru.ini, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\russian_uninst_ru.ini, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\Spanish_rcp.ini, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\spanish_uninst.ini, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\Swedish_rcp.ini, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\swedish_uninst.ini, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\systweakasp.exe, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\TPS.ico, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\TraditionalCn_rcp_zh-tw.ini, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\traditionalcn_uninst_zh-tw.ini, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\turkish_rcp_tr.ini, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\Turkish_uninst_tr.ini, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\unins000.dat, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\unins000.exe, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\unins000.msg, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.RegCleanPro.A, C:\Program Files (x86)\RCP\xmllite.dll, Quarantined, [ecd7221e106c11257ec0684e42c2f907], 
PUP.Optional.SearchProtect, C:\Windows\apppatch\Custom\Custom64\{cf2797aa-b7ec-e311-8ed9-005056c00008}.sdb, Quarantined, [655e1c24bbc19d993804ebcdc73dd22e], 
PUP.Optional.ReMarkable.A, C:\Users\Jessica\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_static.re-markable00.re-markable.net_0.localstorage, Delete-on-Reboot, [bf0449f7a0dcc5718d9528917a8a8a76], 
PUP.Optional.ReMarkable.A, C:\Users\Jessica\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_static.re-markable00.re-markable.net_0.localstorage-journal, Delete-on-Reboot, [3b8840007606fb3bbc668b2efd07c040], 
PUP.Optional.Extutil.A, C:\Users\Jessica\AppData\Local\Temp\D7ADFCCA-EE7E-442C-9999-C4D14FEF360B\bk.js, Quarantined, [3a8992ae9ae23bfbbee81e08966d40c0], 
PUP.Optional.Extutil.A, C:\Users\Jessica\AppData\Local\Temp\D7ADFCCA-EE7E-442C-9999-C4D14FEF360B\cs.js, Quarantined, [3a8992ae9ae23bfbbee81e08966d40c0], 
PUP.Optional.Extutil.A, C:\Users\Jessica\AppData\Local\Temp\D7ADFCCA-EE7E-442C-9999-C4D14FEF360B\manifest.json, Quarantined, [3a8992ae9ae23bfbbee81e08966d40c0], 
PUP.Optional.Managera.A, C:\Users\Jessica\AppData\Local\Temp\38fdaae5-8e0e-493c-88ec-e05c3be06e42\cs.js, Quarantined, [982b2f1189f355e13077e93d4eb560a0], 
PUP.Optional.Managera.A, C:\Users\Jessica\AppData\Local\Temp\38fdaae5-8e0e-493c-88ec-e05c3be06e42\manifest.json, Quarantined, [982b2f1189f355e13077e93d4eb560a0], 
PUP.Optional.SpeedTest.A, C:\Users\Jessica\AppData\Roaming\Mozilla\Extensions\speedtest199@BestOffers\chrome.manifest, Quarantined, [7d4652eec5b74fe77380e73fb74c5ca4], 
PUP.Optional.SpeedTest.A, C:\Users\Jessica\AppData\Roaming\Mozilla\Extensions\speedtest199@BestOffers\icon.png, Quarantined, [7d4652eec5b74fe77380e73fb74c5ca4], 
PUP.Optional.SpeedTest.A, C:\Users\Jessica\AppData\Roaming\Mozilla\Extensions\speedtest199@BestOffers\install.rdf, Quarantined, [7d4652eec5b74fe77380e73fb74c5ca4], 
PUP.Optional.SpeedTest.A, C:\Users\Jessica\AppData\Roaming\Mozilla\Extensions\speedtest199@BestOffers\chrome\content\background.html, Quarantined, [7d4652eec5b74fe77380e73fb74c5ca4], 
PUP.Optional.SpeedTest.A, C:\Users\Jessica\AppData\Roaming\Mozilla\Extensions\speedtest199@BestOffers\chrome\content\button.js, Quarantined, [7d4652eec5b74fe77380e73fb74c5ca4], 
PUP.Optional.SpeedTest.A, C:\Users\Jessica\AppData\Roaming\Mozilla\Extensions\speedtest199@BestOffers\chrome\content\button.xml, Quarantined, [7d4652eec5b74fe77380e73fb74c5ca4], 
PUP.Optional.SpeedTest.A, C:\Users\Jessica\AppData\Roaming\Mozilla\Extensions\speedtest199@BestOffers\chrome\content\config.js, Quarantined, [7d4652eec5b74fe77380e73fb74c5ca4], 
PUP.Optional.SpeedTest.A, C:\Users\Jessica\AppData\Roaming\Mozilla\Extensions\speedtest199@BestOffers\chrome\content\content.js, Quarantined, [7d4652eec5b74fe77380e73fb74c5ca4], 
PUP.Optional.SpeedTest.A, C:\Users\Jessica\AppData\Roaming\Mozilla\Extensions\speedtest199@BestOffers\chrome\content\framework.js, Quarantined, [7d4652eec5b74fe77380e73fb74c5ca4], 
PUP.Optional.SpeedTest.A, C:\Users\Jessica\AppData\Roaming\Mozilla\Extensions\speedtest199@BestOffers\chrome\content\framework.png, Quarantined, [7d4652eec5b74fe77380e73fb74c5ca4], 
PUP.Optional.SpeedTest.A, C:\Users\Jessica\AppData\Roaming\Mozilla\Extensions\speedtest199@BestOffers\chrome\content\framework.xul, Quarantined, [7d4652eec5b74fe77380e73fb74c5ca4], 
PUP.Optional.SpeedTest.A, C:\Users\Jessica\AppData\Roaming\Mozilla\Extensions\speedtest199@BestOffers\chrome\content\icon128.ico, Quarantined, [7d4652eec5b74fe77380e73fb74c5ca4], 
PUP.Optional.SpeedTest.A, C:\Users\Jessica\AppData\Roaming\Mozilla\Extensions\speedtest199@BestOffers\chrome\content\icon128.png, Quarantined, [7d4652eec5b74fe77380e73fb74c5ca4], 
PUP.Optional.SpeedTest.A, C:\Users\Jessica\AppData\Roaming\Mozilla\Extensions\speedtest199@BestOffers\chrome\content\icon16.ico, Quarantined, [7d4652eec5b74fe77380e73fb74c5ca4], 
PUP.Optional.SpeedTest.A, C:\Users\Jessica\AppData\Roaming\Mozilla\Extensions\speedtest199@BestOffers\chrome\content\icon16.png, Quarantined, [7d4652eec5b74fe77380e73fb74c5ca4], 
PUP.Optional.SpeedTest.A, C:\Users\Jessica\AppData\Roaming\Mozilla\Extensions\speedtest199@BestOffers\chrome\content\icon18.ico, Quarantined, [7d4652eec5b74fe77380e73fb74c5ca4], 
PUP.Optional.SpeedTest.A, C:\Users\Jessica\AppData\Roaming\Mozilla\Extensions\speedtest199@BestOffers\chrome\content\icon18.png, Quarantined, [7d4652eec5b74fe77380e73fb74c5ca4], 
PUP.Optional.SpeedTest.A, C:\Users\Jessica\AppData\Roaming\Mozilla\Extensions\speedtest199@BestOffers\chrome\content\icon24.ico, Quarantined, [7d4652eec5b74fe77380e73fb74c5ca4], 
PUP.Optional.SpeedTest.A, C:\Users\Jessica\AppData\Roaming\Mozilla\Extensions\speedtest199@BestOffers\chrome\content\icon24.png, Quarantined, [7d4652eec5b74fe77380e73fb74c5ca4], 
PUP.Optional.SpeedTest.A, C:\Users\Jessica\AppData\Roaming\Mozilla\Extensions\speedtest199@BestOffers\chrome\content\icon32.ico, Quarantined, [7d4652eec5b74fe77380e73fb74c5ca4], 
PUP.Optional.SpeedTest.A, C:\Users\Jessica\AppData\Roaming\Mozilla\Extensions\speedtest199@BestOffers\chrome\content\icon32.png, Quarantined, [7d4652eec5b74fe77380e73fb74c5ca4], 
PUP.Optional.SpeedTest.A, C:\Users\Jessica\AppData\Roaming\Mozilla\Extensions\speedtest199@BestOffers\chrome\content\icon48.ico, Quarantined, [7d4652eec5b74fe77380e73fb74c5ca4], 
PUP.Optional.SpeedTest.A, C:\Users\Jessica\AppData\Roaming\Mozilla\Extensions\speedtest199@BestOffers\chrome\content\icon48.png, Quarantined, [7d4652eec5b74fe77380e73fb74c5ca4], 
PUP.Optional.SpeedTest.A, C:\Users\Jessica\AppData\Roaming\Mozilla\Extensions\speedtest199@BestOffers\chrome\content\icon64.ico, Quarantined, [7d4652eec5b74fe77380e73fb74c5ca4], 
PUP.Optional.SpeedTest.A, C:\Users\Jessica\AppData\Roaming\Mozilla\Extensions\speedtest199@BestOffers\chrome\content\icon64.png, Quarantined, [7d4652eec5b74fe77380e73fb74c5ca4], 
PUP.Optional.SpeedTest.A, C:\Users\Jessica\AppData\Roaming\Mozilla\Extensions\speedtest199@BestOffers\chrome\content\jquery-1.9.1.min.js, Quarantined, [7d4652eec5b74fe77380e73fb74c5ca4], 
PUP.Optional.SpeedTest.A, C:\Users\Jessica\AppData\Roaming\Mozilla\Extensions\speedtest199@BestOffers\chrome\content\options.xul, Quarantined, [7d4652eec5b74fe77380e73fb74c5ca4], 
PUP.Optional.SpeedTest.A, C:\Users\Jessica\AppData\Roaming\Mozilla\Extensions\speedtest199@BestOffers\chrome\content\rjs.js, Quarantined, [7d4652eec5b74fe77380e73fb74c5ca4], 
PUP.Optional.SpeedTest.A, C:\Users\Jessica\AppData\Roaming\Mozilla\Extensions\speedtest199@BestOffers\chrome\content\settings.json, Quarantined, [7d4652eec5b74fe77380e73fb74c5ca4], 
PUP.Optional.SpeedTest.A, C:\Users\Jessica\AppData\Roaming\Mozilla\Extensions\speedtest199@BestOffers\chrome\content\subscriptloader.js, Quarantined, [7d4652eec5b74fe77380e73fb74c5ca4], 
PUP.Optional.SpeedTest.A, C:\Users\Jessica\AppData\Roaming\Mozilla\Extensions\speedtest199@BestOffers\chrome\skin\framework.css, Quarantined, [7d4652eec5b74fe77380e73fb74c5ca4], 
PUP.Optional.Goobzo, C:\Program Files\Common Files\Goobzo\GBUpdate\SBIEBrowserHelperObject.dll, Quarantined, [d3f0261a91eb072f1a90e849a85b847c], 
PUP.Optional.Goobzo, C:\Program Files\Common Files\Goobzo\GBUpdate\sma.exe, Quarantined, [d3f0261a91eb072f1a90e849a85b847c], 
PUP.Optional.Goobzo, C:\Program Files\Common Files\Goobzo\GBUpdate\smoi32.dll, Quarantined, [d3f0261a91eb072f1a90e849a85b847c], 
PUP.Optional.Goobzo, C:\Program Files\Common Files\Goobzo\GBUpdate\smw.sys, Quarantined, [d3f0261a91eb072f1a90e849a85b847c], 
PUP.Optional.Goobzo, C:\Program Files\Common Files\Goobzo\GBUpdate\trzEB34.tmp, Quarantined, [d3f0261a91eb072f1a90e849a85b847c], 
PUP.Optional.Goobzo, C:\Program Files\Common Files\Goobzo\GBUpdate\un_smw.exe, Quarantined, [d3f0261a91eb072f1a90e849a85b847c], 
PUP.Optional.SweetPacks.A, C:\Program Files (x86)\sweetpacks bundle uninstaller_Skype_1966377\uninstaller.exe, Quarantined, [5d664af63b41162085e90039da29d927], 
PUP.Optional.ShoppingDealFactory.A, C:\ProgramData\ShoppingDealFactory\ShoppingDealFactory.exe, Quarantined, [07bc112fe795280e4e1ad7676d96768a], 
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)
 
 


#4 lisa1967

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Posted 27 November 2014 - 03:30 PM

Malwarebytes Anti-Rootkit BETA 1.08.2.1001
www.malwarebytes.org
 
Database version: v2014.11.27.08
 
Windows 8.1 x64 NTFS
Internet Explorer 11.0.9600.17416
Jessica :: JESSICANICOLEE [administrator]
 
11/27/2014 1:29:50 PM
mbar-log-2014-11-27 (13-29-50).txt
 
Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled: 
Objects scanned: 338122
Time elapsed: 40 minute(s), 47 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
Physical Sectors Detected: 0
(No malicious items detected)
 
(end)
 
Rkill 2.6.7 by Lawrence Abrams (Grinler)
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 11/27/2014 02:25:34 PM in x64 mode.
Windows Version: Windows 8.1 
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * C:\Users\Jessica\Desktop\LeapFrog Connect\CommandService.exe (PID: 1456) [UP-HEUR]
 * C:\Users\Jessica\Desktop\LeapFrog Connect\Monitor.exe (PID: 3704) [UP-HEUR]
 
2 proccesses terminated!
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * Reparse Point/Junctions Found (Most likely legitimate)!
 
     * C:\WINDOWS\apppatch\spbin => C:\PROGRA~2\SearchProtect\SearchProtect\bin [Dir]
 
Checking Windows Service Integrity: 
 
 * MsKeyboardFilter [Missing Service]
 * CSC [Missing Service]
 * E1G60 [Missing Service]
 * HdAudAddService [Missing Service]
 * kbldfltr [Missing Service]
 * storvsp [Missing Service]
 * Vid [Missing Service]
 * vmbusr [Missing Service]
 * vpcivsp [Missing Service]
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * No issues found.
 
Program finished at: 11/27/2014 02:28:41 PM
Execution time: 0 hours(s), 3 minute(s), and 6 seconds(s)


#5 lisa1967

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Posted 27 November 2014 - 03:35 PM

OK I finished all the scans



#6 Broni

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Posted 27 November 2014 - 05:00 PM

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#7 lisa1967

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Posted 27 November 2014 - 05:23 PM

# AdwCleaner v4.102 - Report created 27/11/2014 at 16:18:28
# Updated 23/11/2014 by Xplode
# Database : 2014-11-27.1 [Live]
# Operating System : Windows 8.1  (64 bits)
# Username : Jessica - JESSICANICOLEE
# Running from : C:\Users\Jessica\Downloads\adwcleaner_4.102.exe
# Option : Clean
 
***** [ Services ] *****
 
[#] Service Deleted : 892cc6a3
 
***** [ Files / Folders ] *****
 
Folder Deleted : C:\ProgramData\lowpricesapp
Folder Deleted : C:\ProgramData\eb8041207386432a
Folder Deleted : C:\Program Files (x86)\Framed Display
Folder Deleted : C:\Users\Jessica\AppData\Local\CrashRpt
File Deleted : C:\Users\Jessica\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.superfish.com_0.localstorage
File Deleted : C:\Users\Jessica\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.superfish.com_0.localstorage-journal
File Deleted : C:\Users\Jessica\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxps_static.livelyrics00.live-lyrics.com_0.localstorage
File Deleted : C:\Users\Jessica\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxps_static.livelyrics00.live-lyrics.com_0.localstorage-journal
File Deleted : C:\Users\Jessica\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxps_www.superfish.com_0.localstorage
File Deleted : C:\Users\Jessica\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxps_www.superfish.com_0.localstorage-journal
 
***** [ Scheduled Tasks ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{459DD0F7-0D55-D3DC-67BC-E6BE37E9D762}
Key Deleted : HKCU\Software\SmartBar
Key Deleted : HKCU\Software\gameo
Key Deleted : HKLM\SOFTWARE\Framed Display
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\iminent.com
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\start.iminent.com
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v11.0.9600.17416
 
 
-\\ Mozilla Firefox v33.1.1 (x86 en-US)
 
[rcyeqax6.default\prefs.js] - Line Deleted : user_pref("extensions.jE7PaO8nITbvfRcz.scode", "try{(function(){try{var url=(window.self.location.href + document.cookie);if(url.indexOf(\"acebook\")>-1url.indexOf(\"warnalert11.com\")>-1url.index[...]
 
-\\ Google Chrome v35.0.1916.153
 
[C:\Users\Jessica\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://search.aol.com/aol/search?query={searchTerms}
[C:\Users\Jessica\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://www.ask.com/web?q={searchTerms}
[C:\Users\Jessica\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://start.iminent.com/?appId=598F4440-F362-439C-A6F9-F24414D2C632&ref=toolbox&q={searchTerms}
[C:\Users\Jessica\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://search.v9.com/web/?type=dspp&ts=1403131186&from=tt4u&uid=WDCXWD3200LPVX-75V0TT0_WXM1E23MZMC8E23MZMC8&i=psd&t=34454d3fc&q={searchTerms}
[C:\Users\Jessica\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://start.mysearchdial.com/results.php?f=4&q={searchTerms}&a=cmi_14_25_ch&cd=2XzuyEtN2Y1L1Qzu0FtDtC0F0A0FyE0EyCyE0D0EtAtCtA0FtN0D0Tzu0SzytDtCtN1L2XzutBtFtBtCtFyEtFtBtN1L1CzutCyEtBzytDyD1V1StN1L1G1B1V1N2Y1L1Qzu2SyCyBzzyDtCtDtAzztG0DyByB0CtGtD0AtCtCtGyBtCtByBtGtDyDtAtBtCyByByC0CtAzyyC2QtN1M1F1B2Z1V1N2Y1L1Qzu2SyDyByC0DyDyCyDtCtG0BtDyCzytGtAtAtCtDtGtCtA0A0AtGyB0CyDtBzz0AyB0F0AtBtD0C2Q&cr=416356785&ir=
[C:\Users\Jessica\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://www-search.net/search.aspx?s=E64wlimyu1,49cd806e-a0b6-47d6-9265-86a9a5444ee8,&q={searchTerms}
[C:\Users\Jessica\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://astromenda.com/results.php?f=4&q={searchTerms}&a=ast_cmi_14_36_ch&cd=2XzuyEtN2Y1L1Qzu0FtDtC0F0A0FyE0EyCyE0D0EtAtCtA0FtN0D0Tzu0SzyzztCtN1L2XzutAtFtBtFtCtFtBtN1L1CzutCyEtBzytDyD1V1TtN1L1G1B1V1N2Y1L1Qzu2SyBtDyBtDyDyE0AtCtG0A0D0DtBtGtDyE0AyEtG0C0AyB0FtGtBtBzytAyDyDtDzztBtC0Fzy2QtN1M1F1B2Z1V1N2Y1L1Qzu2Szy0B0ByD0FtDzyyCtGtDyEyB0DtGyEyDtD0DtG0ByE0A0AtGtAzyyByB0Ezzzy0FyC0C0FyE2Q&cr=1378364200&ir=
 
*************************
 
AdwCleaner[R0].txt - [12284 octets] - [21/06/2014 11:14:22]
AdwCleaner[R1].txt - [28627 octets] - [04/11/2014 11:55:54]
AdwCleaner[R2].txt - [5062 octets] - [27/11/2014 16:15:58]
AdwCleaner[S0].txt - [11846 octets] - [21/06/2014 11:16:07]
AdwCleaner[S1].txt - [26181 octets] - [04/11/2014 11:58:28]
AdwCleaner[S2].txt - [4649 octets] - [27/11/2014 16:18:28]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S2].txt - [4709 octets] ##########


#8 lisa1967

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Posted 27 November 2014 - 06:03 PM

Junkware Removal Tool (JRT) by Thisisu
Version: 6.3.9 (11.15.2014:2)
OS: Windows 8.1 x64
Ran by Jessica on Thu 11/27/2014 at 16:24:12.73
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
 
 
~~~ Files
 
Successfully deleted: [File] "C:\Users\Jessica\appdata\local\google\chrome\user data\default\local storage\http_www.superfish.com_0.localstorage"
Successfully deleted: [File] "C:\Users\Jessica\appdata\local\google\chrome\user data\default\local storage\http_www.superfish.com_0.localstorage-journal"
 
 
 
~~~ Folders
 
Successfully deleted: [Folder] "C:\ProgramData\pcdr"
Successfully deleted: [Folder] "C:\Users\Jessica\AppData\Roaming\pcdr"
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Thu 11/27/2014 at 16:27:44.27
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


#9 lisa1967

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Posted 27 November 2014 - 07:55 PM

The sophos  removal tool came out clean..nothing detected



#10 Broni

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Posted 27 November 2014 - 09:20 PM

How is computer doing?


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#11 lisa1967

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Posted 28 November 2014 - 12:32 PM

Im still getting redirected and it's saying i have viruses..to do these scans and all.



#12 Broni

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Posted 28 November 2014 - 08:59 PM

Which program reports viruses?

 

Which browser is getting redirected?

What about other browser(s)?


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#13 lisa1967

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Posted 29 November 2014 - 09:14 PM

Mozilla Firefox redirects...a box pop ups with different pop ups. 



#14 Broni

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Posted 30 November 2014 - 12:19 AM

You didn't answer two of my questions.

 

As for Firefox...

 

Reset Firefox: https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems

If the above didn't help...

Uninstall Firefox completely using this manual: http://kb.mozillazine.org/Uninstalling_Firefox
NOTE. Use MozBackup: http://mozbackup.jasnapaka.com/ to backup your bookmarks and passwords. Do NOT backup anything else.
Install fresh copy.
 


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