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possible ZeroAccess rootkit infection


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#1 RK Faulhaber

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Posted 26 November 2014 - 12:49 PM

Hello,

 

Way back in February, I was trying to help a co-worker de-infect her computer which possibly had a ZeroAccess rootkit infection.  The original post listing is here:

http://www.bleepingcomputer.com/forums/t/524322/possible-zeroaccess-rootkit-infection/#entry3307183

 

At the time, it was very difficult to get access to her machine.  My plan was to migrate her to another machine but she was ultimately relutctant to do that so her machine has sat since that time.

 

She has just given me permission to try to clean up the old machine.  We backed up her data and now I'm ready to start the cleanup process again.  No scanning or cleanup utilities have been run since what was last requested per the original post.

 

I'd greatly appreciate any suggestions.

 

Thanks,

Richard

 

 

 



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#2 quietman7

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Posted 26 November 2014 - 04:10 PM

ZeroAccess rootkit is a serious malware infection. Disinfection will probably require the use of more powerful tools than we can recommend in this forum. Before that can be done you will need to create and post a DDS log for further investigation.

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.
  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running DDS which will create two logs. (Note: Windows 8.1 Users will not be able run DDS and create a log)
When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs or you're using Windows 8.1, then still start the new topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.
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