Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

On startup I have no desktop, only windows explorer, help please


  • Please log in to reply
20 replies to this topic

#1 funlover

funlover

  • Members
  • 180 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:02:42 PM

Posted 26 November 2014 - 08:41 AM

As I shut down last night I got a message that something was running and would be force shut down.  It happened before I could respond.  this morning, I have no desktop.  I was only able to get connected by opening a chrome site I had a shortcut to in my files. 

I can't get to safe mode because, for a long time when I try by pressing F9, I get the window with the option, but am unable to scroll up or down.  I sure hope someone can help soon. 



BC AdBot (Login to Remove)

 


#2 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,675 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:12:42 PM

Posted 26 November 2014 - 09:57 AM

You use the F8 key to open the Advanced Boot Options which is where the options for Safe Mode is located.

 

If you can boot into Safe Mode, do a System Restore.  Use a restore point dated prior to this problem.

 

Click on the Start orb, then type system restore, in the results above the search box click on System Restore.

 

Choose a restore point prior to the problem.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 funlover

funlover
  • Topic Starter

  • Members
  • 180 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:02:42 PM

Posted 26 November 2014 - 10:09 AM

I meant to say F8.  When that window comes up it shows safe mode option, but I can't scroll up or down.  Is there any way to get into safe mode from windows explorer?  I don't have a desktop, so no run bar to go to msconfig...thanks for answering



#4 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,675 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:12:42 PM

Posted 26 November 2014 - 10:18 AM

You need to use the up or down key to navigate to the option you want, then press Enter to choose it.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 funlover

funlover
  • Topic Starter

  • Members
  • 180 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:02:42 PM

Posted 26 November 2014 - 10:37 AM

That IS the problem.  I am NOT able to scroll up or down.  Actually this has been this way ever since I installed Win7



#6 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,675 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:12:42 PM

Posted 26 November 2014 - 11:04 AM

Scrolling implies the use of a mouse to navigate on a page.

 

Are you saying that you can not use the up or down keyboard keys to navigate in the Advanced Boot Options?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 funlover

funlover
  • Topic Starter

  • Members
  • 180 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:02:42 PM

Posted 26 November 2014 - 11:07 AM

Yes that is correct, sorry



#8 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,675 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:12:42 PM

Posted 26 November 2014 - 11:24 AM

Try running the Startup Repair from the installation disc.  The tutorial below includes a download for a Windows 7 ISO image which will be burned to a disc to create a bootable installation disc.

 

Instructions for a Windows 7 Repair installation.
 
A Windows 7 Repair Installation will require a installation disc.
 
If you do not have a Windows 7 installation disc you can download a free legal ISO image of Windows 7 SP1 from the links below.  You will need to download the same version of Windows 7 that you have installed.  These images are hosted by the Digital River store which is an official distribution partner of Microsoft.  
 
 
 
 
 
 
 
 
Windows 7 Ultimate x64 SP1 
 
Attention:  If you do have a Windows installation disc, skip Part A and go to Part B, Step 1b.
 
Part A, Steps 1a - 6a
 
How to burn ISO image using Windows Burn Disk Image.
 
Notice:  This applies only to Windows 7 and Windows 8, earlier versions do not have this.
 
1.  Place a blank CD or DVD in the tray of your optical drive and close the tray.
 
2.  After you have downloaded the ISO image you want to burn right click on the Start orb, then choose Windows Explorer.
 
3.  When Explorer opens click on Downloads in the left pane.  Scroll down till you find the ISO file you want and double click on it.  Click on Burn Disk Image.
 
4.  In the image below you will see Disk burner:, this should be set to the optical drive you want to use.  Click on Verify disc after burning if you want to Windows to verity the disc image after burn.  Click on burn.
 
burndiskimage1_zpsb502b181.png
 
5.  In the image below you can see that the green progress bar, when the image is finished burning the bar will be filled.
 
burndiskimage2_zps17a9d6ff.png
 
6.  After the image has completed being burned click on Close
 
Please note:  In order to boot from this DVD you may need to change the boot order in the BIOS so that the CD/DVD-ROM is the first device in the boot order, and the hdd is the second device.
 
 
Part B, Steps 1b - 10b
 
1b)  Place the installation disc in the tray of the CD/DVD drive, close the tray and restart the computer.
 
2b)  You will be prompted to press any key to start the installation, I find the space bar handy.
 
At this point the setup process will load files, this will take several minutes.
 
3b)  You will now need to choose the  Language, Time, currency format, and Keyboard or input method that you'd like to use.
 
After this is done click on Next.
 
w71_zps6dbda47e.png
 
4b)  Click on the Repair your computer link at the bottom-left of the Install Windows window.
 
This link will begin the Windows 7 System Recovery Options.
 
w72_zps2a656a0c.png
 
5b)  System Recovery Options will now search your hard drive(s) for any Windows 7 installations.  This will take several minutes.
 
No participation is required on your part at this time, wait till it has finished and the next window opens.
 
w73_zpsd5483f05.png
 
6b)  Choose the Windows 7 installation that you'd like to perform the Startup Repair on, then click on Next
 
w74_zps490f9a17.png
 
7b)  Click on the Startup Repair link from list of recovery tools in System Recovery Options.
 
w75_zps9941e858.png
 
For a future reference, there are several other diagnostic and recovery tools available in the Windows 7 System Recovery Options including System Restore, System Image Recovery, Windows Memory Diagnostic, and Command Prompt.
 
8b)  The Startup Repair tool will now search for problems in the system files.
 
If Startup Repair finds a problem with any system files the tool may suggest a solution which you will need to confirm, or may solve the problem automatically.
 
w76_zps3dd75d83.png
 
9b)  Startup Repair will now attempt to repair whatever problems it found with system files.  
 
Note:  If Startup Repair did not find any problems with system files you won't see this step.
 
w77_zpsd8be95eb.png
 
Important: Your computer may or may not restart several times during this repair process.  This is normal, you should allow it to continue until you see the Restart your computer to complete the repairs window. 
 
10b)  Click on Finish, this will restart your computer.
 
w78_zpsd49257fb.png
 
It is possible that the Startup Repair will not be able to fix the problem.  If the Startup Repair tool determines this, it may automatically run the the repair after your computer restarts.  If it does not automatically run the repair but you are still having problems with Windows 7 repeat these steps to run Startup Repair again manually.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 funlover

funlover
  • Topic Starter

  • Members
  • 180 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:02:42 PM

Posted 26 November 2014 - 11:30 AM

Thank you so much for your help.  I do have a Win 7 disk and can use my laptop to follow instructions.  I just want to make sure, this won't erase any files etc?



#10 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,675 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:12:42 PM

Posted 26 November 2014 - 11:45 AM

This will not erase any of your data.  Having said that, you should always have all of your important data backed up to removable media.  Like an external hdd, a flash drive, DVDs, etc.

 

Let us know how it goes.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 funlover

funlover
  • Topic Starter

  • Members
  • 180 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:02:42 PM

Posted 26 November 2014 - 11:50 AM

Thank you I will.  I do have 2 external drives with back ups.  I guess my question was will I have to reinstall all programs.  Will let you know and appreciate your time



#12 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,675 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:12:42 PM

Posted 26 November 2014 - 12:18 PM

I'll be around.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#13 funlover

funlover
  • Topic Starter

  • Members
  • 180 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:02:42 PM

Posted 26 November 2014 - 12:19 PM

well I just put the cd in and restarted and was brought to the window where it asks if I want to start normally or safe mode.  As I said before it won't let me select any thing and trys to open normally



#14 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,675 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:12:42 PM

Posted 26 November 2014 - 12:21 PM

Look in the BIOS at the boot order.  If the DVD/CD drive isn't the first device in the order you will have to change it so that it is the first device in the boot order, and the hdd the second.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#15 funlover

funlover
  • Topic Starter

  • Members
  • 180 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:02:42 PM

Posted 26 November 2014 - 12:23 PM

My windows was one of the ones you can buy when building a computer (which I was doing).  When I put the disk in from explorer window and click run, it asked if i wanted to upgrade windows or install without upgrade.  I clicked the without, but I got scared and quit because it wasn't giving an option to repair?  This was after i wasn't able to get to the disc from restarting


ok I will look in bios






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users