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Hard Disk Problem - Windows 7(Toshiba Satellite)


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#1 acorley84

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Posted 24 November 2014 - 09:17 PM

I have a Toshiba Satellite A505 Laptop, running Windows 7 Home Premium 64-bitAttached File  THREATS2.txt   1.37KB   3 downloads keep getting an error that says the following:

 

Big X in red circle:

 

Windows detected a hard disk problem

 

Back up your files immediately to prevent information loss, and then contact the computer manufacturer to determine if you need to repair or replace the disk:

 

       Start the backup process

 

       Ask me again later

        If the disk fails before the next warning, you could lose all of the programs and documents on the disk.

 

      Don't ask me about this problem again (not recommended)

 

Hide Details                                                                                                             Cancel

 

Immediate steps

Because a disk failure will cause you to lose all problems, files and documents on the disk, you should back up your important information immediately.  Try not to use your computer until you have repaired or replaced the hard disk.

 

Which disk is failing?

The following hard disks are reporting failure:

Disk Name:  TOSHIBA MK5055GSX

Volume:  C:\

 

 

 

 

HOWEVER, when I go to Control Panel and check my devices, it doesn't give me any hard disk errors.  I have already ran the disk error check, to which here are the results:

 

Log Name:      Application
Source:        Microsoft-Windows-Wininit
Date:          11/22/2014 9:03:40 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      THECORLEYCLAN
Description:

Checking file system on C:
The type of the file system is NTFS.
Volume label is TI102782W0E.

A disk check has been scheduled.
Windows will now check the disk.                        

CHKDSK is verifying files (stage 1 of 5)...
  185088 file records processed.                                        

File verification completed.
  824 large file records processed.                                  

  0 bad file records processed.                                    

  0 EA records processed.                                          

  44 reparse records processed.                                     

CHKDSK is verifying indexes (stage 2 of 5)...
  240566 index entries processed.                                       

Index verification completed.
  0 unindexed files scanned.                                       

  0 unindexed files recovered.                                     

CHKDSK is verifying security descriptors (stage 3 of 5)...
  185088 file SDs/SIDs processed.                                       

Cleaning up 101 unused index entries from index $SII of file 0x9.
Cleaning up 101 unused index entries from index $SDH of file 0x9.
Cleaning up 101 unused security descriptors.
Security descriptor verification completed.
  27740 data files processed.                                          

CHKDSK is verifying Usn Journal...
  35473592 USN bytes processed.                                           

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  185072 files processed.                                               

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  107570930 free clusters processed.                                       

Free space verification is complete.
Windows has checked the file system and found no problems.

 475651071 KB total disk space.
  44959908 KB in 138210 files.
    105072 KB in 27741 indexes.
         4 KB in bad sectors.
    302367 KB in use by the system.
     65536 KB occupied by the log file.
 430283720 KB available on disk.

      4096 bytes in each allocation unit.
 118912767 total allocation units on disk.
 107570930 allocation units available on disk.

Internal Info:
00 d3 02 00 4a 88 02 00 f2 c8 04 00 00 00 00 00  ....J...........
86 66 00 00 2c 00 00 00 00 00 00 00 00 00 00 00  .f..,...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

Windows has finished checking your disk.
Please wait while your computer restarts.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
    <EventID Qualifiers="16384">1001</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-11-23T02:03:40.000000000Z" />
    <EventRecordID>64183</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>THECORLEYCLAN</Computer>
    <Security />
  </System>
  <EventData>
    <Data>

Checking file system on C:
The type of the file system is NTFS.
Volume label is TI102782W0E.

A disk check has been scheduled.
Windows will now check the disk.                        

CHKDSK is verifying files (stage 1 of 5)...
  185088 file records processed.                                        

File verification completed.
  824 large file records processed.                                  

  0 bad file records processed.                                    

  0 EA records processed.                                          

  44 reparse records processed.                                     

CHKDSK is verifying indexes (stage 2 of 5)...
  240566 index entries processed.                                       

Index verification completed.
  0 unindexed files scanned.                                       

  0 unindexed files recovered.                                     

CHKDSK is verifying security descriptors (stage 3 of 5)...
  185088 file SDs/SIDs processed.                                       

Cleaning up 101 unused index entries from index $SII of file 0x9.
Cleaning up 101 unused index entries from index $SDH of file 0x9.
Cleaning up 101 unused security descriptors.
Security descriptor verification completed.
  27740 data files processed.                                          

CHKDSK is verifying Usn Journal...
  35473592 USN bytes processed.                                           

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  185072 files processed.                                               

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  107570930 free clusters processed.                                       

Free space verification is complete.
Windows has checked the file system and found no problems.

 475651071 KB total disk space.
  44959908 KB in 138210 files.
    105072 KB in 27741 indexes.
         4 KB in bad sectors.
    302367 KB in use by the system.
     65536 KB occupied by the log file.
 430283720 KB available on disk.

      4096 bytes in each allocation unit.
 118912767 total allocation units on disk.
 107570930 allocation units available on disk.

Internal Info:
00 d3 02 00 4a 88 02 00 f2 c8 04 00 00 00 00 00  ....J...........
86 66 00 00 2c 00 00 00 00 00 00 00 00 00 00 00  .f..,...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
  </EventData>
</Event>

 

I also went to the free online virus scan and here are the results I received:

 

C:\Windows\SysWOW64\Adobe\Shockwave 11\gt.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application 
C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AskToolbarInstaller-PSI-G[1].7z a variant of Win32/Bundled.Toolbar.Ask.F potentially unsafe application 
C:\$Recycle.Bin\S-1-5-21-3371491474-802646602-1013815980-1000\$RBIEKPQ.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application deleted - quarantined
C:\$Recycle.Bin\S-1-5-21-3371491474-802646602-1013815980-1000\$RSCTVWG.exe a variant of Win32/AdInstaller potentially unwanted application deleted - quarantined
C:\Windows\Installer\MSI2582.tmp a variant of Win32/Bundled.Toolbar.Ask.F potentially unsafe application deleted - quarantined
C:\Windows\Installer\MSIA107.tmp a variant of Win32/Bundled.Toolbar.Ask.F potentially unsafe application deleted - quarantined
C:\Windows\Installer\MSIE705.tmp a variant of Win32/Bundled.Toolbar.Ask.F potentially unsafe application deleted - quarantined
C:\Windows\System32\Adobe\Shockwave 11\gt.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application deleted - quarantined
C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AskToolbarInstaller-PSI-G[1].7z a variant of Win32/Bundled.Toolbar.Ask.F potentially unsafe application deleted - quarantined

 

 

I have deleted these instances.

 

 

Could you please help me?
 



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#2 JohnC_21

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Posted 24 November 2014 - 09:53 PM

I would get any important data off the drive first. Then download and install Seatools for Windows. Do the disk diagnostics short and long test. What are the results. Chkdsk checks for File Corruption but Seatools will check the drive itself to see if it is failing.

 

SeaTools for Windows User Guide - Seagate

#3 acorley84

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Posted 24 November 2014 - 10:07 PM

I don't have much on here that can't be replaced!  I'll run this test, but as I was getting ready to, the following popped up:

 

Another X in a Big Red Circle

 

Important Disk Drive Notification

 

Disk0

Your HDD has the SMART Predict Failure function which monitors the HDD operating status.  Your HDD is experiencing a problem and SMART monitoring software predicts that the HDD will fail.  Toshiba strongly recommends you create a back-up for your HDD data.  Then contact an authorized service provider in order to check your drive and purchase a new replacement drive if necessary.

 

Do you wish to start Windows Complete PC backup now?

 

Yes/No



#4 JohnC_21

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Posted 24 November 2014 - 10:15 PM

You can say NO to the above prompt. Get any important data off of it now like your browser favorites and email if you use an email client instead of Webmail. Use a flash drive for backing up your data or an USB external drive.

 

The problem is if you do not have a Windows install disk. You can download the iso of your version here. If possible, get the activation of Windows backed up to a flash drive using this utility.

 

Then get a new hard drive.



#5 acorley84

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Posted 24 November 2014 - 10:59 PM

I performed the short generic drive and it passed.

 

It would not allow me to perform either the short or long fix-it test.

 

The SMART test failed.

 

I am running the long generic test now!



#6 acorley84

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Posted 24 November 2014 - 11:02 PM

How long should a hard drive be under warranty?  This is a barely used laptop and very gently used which is crazy that this is happening!  I thought maybe it was a virus since I'm not getting errors anywhere else.



#7 acorley84

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Posted 24 November 2014 - 11:14 PM

How do I backup the codes using the Josh Cell Softwares to a USB?  It says it backs it up but it doesn't tell me where its backed up to!



#8 acorley84

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Posted 24 November 2014 - 11:25 PM

Also...what about a few of the programs that were preinstalled?  Will the backup cover that?  Like the DVD Burner software...



#9 acorley84

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Posted 24 November 2014 - 11:34 PM

Long Generic Test FAILED

 

So what causes a hard drive to fail, especially on a hardly used computer?

 

Also, how do I know what to get when buying a new one and how much is it going to cost me?  Would I just be better off getting a new computer?



#10 JohnC_21

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Posted 25 November 2014 - 09:18 AM

If this is a new laptop under warranty return it. The hard drive is failing according to the Long Generic Test. Hard drives can fail at anytime, even new ones. The drives today are junk compared to what they were years ago IMHO.

 

The Token Manager is unzipped to a folder. When you press the Backup Activation Button, it stores it in a subfolder called Windows Activation Backup. This is in the folder you unzipped the program to.

 

If you send the laptop to the manufacturer of the laptop, then you should get an identical laptop with all the pre-installed software. Any data or software installed after purchase will be gone unless you back it up.

 

Call the manufacturer and explain the problem. If the laptop is new and under warranty it will not cost you anything.






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