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Invalid Root in registry key popup every minute


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3 replies to this topic

#1 Rickvv

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Posted 24 November 2014 - 04:29 PM

Hi-

I'm getting a pop up on a friend PC, a script error with the Error text "Invalid root in registry key "HKCU\software\classes\clsid\[some long number]\localserver32\a

 

I've run MBAM and HitManPro64, with no relief, and the popup continues.

We're running Panda Cloud Office Protection, and nothing seems to be triggered in that.

 

Are we infected? What should I do to get rid of this pesky popup?

 

Thanks for your help...

rickvv

 

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#2 Broni

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Posted 24 November 2014 - 07:36 PM

Possibly ZeroAccess rootkit.

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


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#3 Rickvv

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Posted 26 November 2014 - 10:22 AM

I did the DDS step, and posted a new topic over here:

http://www.bleepingcomputer.com/forums/t/557556/invalid-root-in-registry-key-localserver32a/#entry3549068

about a day ago or so.

Thanks!



#4 quietman7

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Posted 26 November 2014 - 07:58 PM


Now that your new topic is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member...nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the information or any log(s) you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process or make things worst which would extend the time it takes to clean your computer.

From this point on the Malware Response Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take several days to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.

If HelpBot replies to your topic, please follow Step One and CLICK the link so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

Good luck.
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