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Can't get IE 11 to install


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#1 Fenix66d

Fenix66d

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Posted 24 November 2014 - 11:23 AM

For over a year I've been trying to upgrade, automatically through Windows Update or manually (using installer)  IE 11 with no success. I'm now being denied access to some web sights due to 'outdated browser'. Attached is the IE log file. Perhaps someone can see the problem with the install and help with a solution.

 

00:00.000: ====================================================================
00:00.062: Started: 2014/11/24 (Y/M/D) 08:43:43.838 (local)
00:00.093: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.093: Command line: "M:\Win 7 Pro\IE 11\IE11-Windows6.1-x64-en-us.exe"
00:00.124: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
00:00.140: INFO:    Previous version of Internet Explorer: 9.0.8112.16592
00:00.156: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.187: INFO:    ...and 11.1.0.0...
00:00.202: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.218: INFO:    iexplore.exe version check success. Install can proceed.
00:00.234: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.249: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.280: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.296: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:02.230: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:02.262: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE197FE.tmp\Spelling_en.msu.
00:02.293: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:02.324: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE197FE.tmp\Hyphenation_en.msu.
00:02.371: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:03.135: INFO:    PauseOrResumeAUThread: Successfully paused Automatic Updates.
00:03.385: INFO:    Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
00:03.416: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE197FE.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE197FE.tmp\IE11-support\HardwareBlockingList.xml"
00:03.572: INFO:    Graphics Device Information: AMD Radeon HD 6900 Series
00:03.588: INFO:    Hardware support check succeeded. Installation will continue.
00:03.603: INFO:    Windows 7 operating system detected.
00:03.634: INFO:    Service pack major: 1
00:03.650: INFO:    Service pack minor: 0
00:03.666: INFO:    Service pack name:  Service Pack 1
00:03.681: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.1.7601.17514 >= 6.2.9200.16570 (False)
00:03.697: WARNING: Checking version for C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll.  The file does not exist.
00:03.697: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.17514 >= 6.1.7601.17727 (False)
00:03.712: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7600.17206 >= 6.1.7601.17617 (False)
00:03.728: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.17514 >= 6.1.7601.17888 (False)
00:03.744: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:03.744: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.17514 >= 6.1.7601.18010 (False)
00:03.775: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.17514 >= 6.1.7601.18254 (False)
00:03.775: INFO:    Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7600.16385 >= 6.1.7601.18247 (False)
00:07.191: INFO:    Download for KB2834140 initiated. Downloading http://go.microsoft.com/fwlink/?LinkID=303935 -> KB2834140_amd64.MSU.
00:07.207: INFO:    Download for KB2670838 initiated. Downloading http://go.microsoft.com/fwlink/?LinkID=272391 -> KB2670838_amd64.CAB.
00:07.222: INFO:    Download for KB2639308 initiated. Downloading http://go.microsoft.com/fwlink/?LinkID=239722 -> KB2639308_amd64.CAB.
00:07.238: INFO:    Download for KB2533623 initiated. Downloading http://go.microsoft.com/fwlink/?LinkID=254722 -> KB2533623_amd64.MSU.
00:07.285: INFO:    Download for KB2731771 initiated. Downloading http://go.microsoft.com/fwlink/?LinkID=258387 -> KB2731771_amd64.CAB.
00:07.300: INFO:    Download for KB2786081 initiated. Downloading http://go.microsoft.com/fwlink/?LinkID=273751 -> KB2786081_amd64.CAB.
00:07.316: INFO:    Download for KB2888049 initiated. Downloading http://go.microsoft.com/fwlink/?LinkID=324542 -> KB2888049_amd64.MSU.
00:07.332: INFO:    Download for KB2882822 initiated. Downloading http://go.microsoft.com/fwlink/?LinkID=324541 -> KB2882822_amd64.MSU.
00:08.143: INFO:    Waiting for 8 prerequisite downloads.
00:08.174: INFO:    Prerequisite download processes have completed. Starting Installation of 8 prerequisites.
00:08.252: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE197FE.tmp\KB2834140\Windows6.1-KB2834140-v2-x64.cab /quiet /norestart
00:17.363: INFO:    Process exit code 0x00000000 (0) [The operation completed successfully. ]
00:17.503: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE197FE.tmp\KB2670838_amd64.CAB /quiet /norestart
00:35.786: INFO:    Process exit code 0x00000000 (0) [The operation completed successfully. ]
00:35.833: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE197FE.tmp\KB2639308_amd64.CAB /quiet /norestart
00:45.021: INFO:    Process exit code 0x00000000 (0) [The operation completed successfully. ]
00:45.209: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE197FE.tmp\KB2533623\Windows6.1-KB2533623-x64.cab /quiet /norestart
00:56.753: INFO:    Process exit code 0x00000000 (0) [The operation completed successfully. ]
00:56.784: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE197FE.tmp\KB2731771_amd64.CAB /quiet /norestart
01:26.502: INFO:    Process exit code 0x00000000 (0) [The operation completed successfully. ]
01:26.611: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE197FE.tmp\KB2786081_amd64.CAB /quiet /norestart
01:33.663: INFO:    Process exit code 0x00000000 (0) [The operation completed successfully. ]
01:33.741: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE197FE.tmp\KB2888049\Windows6.1-KB2888049-x64.cab /quiet /norestart
01:42.835: INFO:    Process exit code 0x00000000 (0) [The operation completed successfully. ]
01:42.976: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE197FE.tmp\KB2882822\Windows6.1-KB2882822-x64.cab /quiet /norestart
01:55.004: INFO:    Process exit code 0x00000000 (0) [The operation completed successfully. ]
01:55.082: INFO:    The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
01:55.082: INFO:    Waiting for 0 language pack downloads.
01:55.097: INFO:    Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
01:55.128: INFO:    No reboot logic message NrApiStart(0), lParam=0x03b128b8 returned 0x00000000.
01:55.752: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
01:55.799: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
01:55.799: INFO:    Installing with the downloaded package. C:\Windows\TEMP\IE197FE.tmp\IE11-neutral.Downloaded.cab
01:55.815: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE197FE.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
02:11.430: INFO:    Process exit code 0x00000000 (0) [The operation completed successfully. ]
02:11.462: INFO:    Setting registry to check if Internet Explorer is the default browser on first run: SUCCESS.
02:11.477: INFO:    Preparing to install Spelling_en.msu using C:\Windows\TEMP\IE197FE.tmp\Spelling_en.msu
02:11.524: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE197FE.tmp\Spelling_en\Windows6.3-KB2849696-x86.cab /quiet /norestart
02:19.059: INFO:    Process exit code 0x00000000 (0) [The operation completed successfully. ]
02:19.137: INFO:    Preparing to install Hyphenation_en.msu using C:\Windows\TEMP\IE197FE.tmp\Hyphenation_en.msu
02:19.168: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE197FE.tmp\Hyphenation_en\Windows6.3-KB2849697-x86.cab /quiet /norestart
02:37.311: INFO:    Process exit code 0x00000000 (0) [The operation completed successfully. ]
02:37.342: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00000000 returned 0x00000000.
02:37.373: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
02:37.373: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
02:37.405: INFO:    Waiting for Active Setup to complete.
02:37.420: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
02:42.537: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
02:47.591: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
02:52.630: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
02:57.654: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
03:02.661: INFO:    Verifying that the Internet Explorer Optional Component is enabled.
03:02.692: INFO:    PauseOrResumeAUThread: Successfully resumed Automatic Updates.
03:02.708: INFO:    Setup exit code: 0x00000000 (0) - Installation Succeeded. No reboot required.
03:02.739: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE197FE.tmp
03:02.864: INFO:    Unable to remove directory C:\Windows\TEMP\IE197FE.tmp, marking for deletion on reboot.
03:02.942: INFO:    Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.031: Started: 2014/11/24 (Y/M/D) 09:02:17.783 (local)
00:00.062: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.094: Command line: "M:\Win 7 Pro\IE 11\IE11-Windows6.1-x64-en-us.exe"
00:00.125: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
00:00.140: INFO:    Previous version of Internet Explorer: 9.0.8112.16592
00:00.156: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.187: INFO:    ...and 11.1.0.0...
00:00.203: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.218: INFO:    iexplore.exe version check success. Install can proceed.
00:00.234: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.250: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.265: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.296: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:05.054: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:05.086: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE19753.tmp\Spelling_en.msu.
00:05.101: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:05.132: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE19753.tmp\Hyphenation_en.msu.
00:05.148: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:05.897: INFO:    PauseOrResumeAUThread: Successfully paused Automatic Updates.
00:06.193: INFO:    Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
00:06.240: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE19753.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE19753.tmp\IE11-support\HardwareBlockingList.xml"
00:06.396: INFO:    Graphics Device Information: AMD Radeon HD 6900 Series
00:06.412: INFO:    Hardware support check succeeded. Installation will continue.
00:06.427: INFO:    Windows 7 operating system detected.
00:06.443: INFO:    Service pack major: 1
00:06.458: INFO:    Service pack minor: 0
00:06.474: INFO:    Service pack name:  Service Pack 1
00:06.474: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.1.7601.17514 >= 6.2.9200.16570 (False)
00:06.490: WARNING: Checking version for C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll.  The file does not exist.
00:06.505: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.17514 >= 6.1.7601.17727 (False)
00:06.521: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7600.17206 >= 6.1.7601.17617 (False)
00:06.536: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.17514 >= 6.1.7601.17888 (False)
00:06.552: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:06.552: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.17514 >= 6.1.7601.18010 (False)
00:06.583: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.17514 >= 6.1.7601.18254 (False)
00:06.583: INFO:    Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7600.16385 >= 6.1.7601.18247 (False)
00:09.329: INFO:    Download for KB2834140 initiated. Downloading http://go.microsoft.com/fwlink/?LinkID=303935 -> KB2834140_amd64.MSU.
00:09.344: INFO:    Download for KB2670838 initiated. Downloading http://go.microsoft.com/fwlink/?LinkID=272391 -> KB2670838_amd64.CAB.
00:09.360: INFO:    Download for KB2639308 initiated. Downloading http://go.microsoft.com/fwlink/?LinkID=239722 -> KB2639308_amd64.CAB.
00:09.376: INFO:    Download for KB2533623 initiated. Downloading http://go.microsoft.com/fwlink/?LinkID=254722 -> KB2533623_amd64.MSU.
00:09.407: INFO:    Download for KB2731771 initiated. Downloading http://go.microsoft.com/fwlink/?LinkID=258387 -> KB2731771_amd64.CAB.
00:09.422: INFO:    Download for KB2786081 initiated. Downloading http://go.microsoft.com/fwlink/?LinkID=273751 -> KB2786081_amd64.CAB.
00:09.438: INFO:    Download for KB2888049 initiated. Downloading http://go.microsoft.com/fwlink/?LinkID=324542 -> KB2888049_amd64.MSU.
00:09.454: INFO:    Download for KB2882822 initiated. Downloading http://go.microsoft.com/fwlink/?LinkID=324541 -> KB2882822_amd64.MSU.
00:10.483: INFO:    Waiting for 8 prerequisite downloads.
00:10.670: INFO:    Prerequisite download processes have completed. Starting Installation of 8 prerequisites.
00:10.733: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE19753.tmp\KB2834140\Windows6.1-KB2834140-v2-x64.cab /quiet /norestart
00:28.377: INFO:    Process exit code 0x00000000 (0) [The operation completed successfully. ]
00:28.408: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE19753.tmp\KB2670838_amd64.CAB /quiet /norestart
01:00.326: INFO:    Process exit code 0x00000000 (0) [The operation completed successfully. ]
01:00.357: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE19753.tmp\KB2639308_amd64.CAB /quiet /norestart
01:20.262: INFO:    Process exit code 0x00000000 (0) [The operation completed successfully. ]
01:20.356: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE19753.tmp\KB2533623\Windows6.1-KB2533623-x64.cab /quiet /norestart
01:45.035: INFO:    Process exit code 0x00000000 (0) [The operation completed successfully. ]
01:45.067: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE19753.tmp\KB2731771_amd64.CAB /quiet /norestart
02:28.123: INFO:    Process exit code 0x00000000 (0) [The operation completed successfully. ]
02:28.263: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE19753.tmp\KB2786081_amd64.CAB /quiet /norestart
02:43.567: INFO:    Process exit code 0x00000000 (0) [The operation completed successfully. ]
02:43.629: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE19753.tmp\KB2888049\Windows6.1-KB2888049-x64.cab /quiet /norestart
03:05.532: INFO:    Process exit code 0x00000000 (0) [The operation completed successfully. ]
03:05.626: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE19753.tmp\KB2882822\Windows6.1-KB2882822-x64.cab /quiet /norestart
03:30.851: INFO:    Process exit code 0x00000000 (0) [The operation completed successfully. ]
03:30.882: INFO:    The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
03:30.898: INFO:    Waiting for 0 language pack downloads.
03:30.913: INFO:    Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
03:30.944: INFO:    No reboot logic message NrApiStart(0), lParam=0x006228b8 returned 0x00000000.
03:31.615: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
03:31.646: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
03:31.662: INFO:    Installing with the downloaded package. C:\Windows\TEMP\IE19753.tmp\IE11-neutral.Downloaded.cab
03:31.678: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE19753.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
03:59.571: INFO:    Process exit code 0x00000000 (0) [The operation completed successfully. ]
03:59.633: INFO:    Setting registry to check if Internet Explorer is the default browser on first run: SUCCESS.
03:59.649: INFO:    Preparing to install Spelling_en.msu using C:\Windows\TEMP\IE19753.tmp\Spelling_en.msu
03:59.664: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE19753.tmp\Spelling_en\Windows6.3-KB2849696-x86.cab /quiet /norestart
04:19.601: INFO:    Process exit code 0x00000000 (0) [The operation completed successfully. ]
04:19.773: INFO:    Preparing to install Hyphenation_en.msu using C:\Windows\TEMP\IE19753.tmp\Hyphenation_en.msu
04:19.882: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE19753.tmp\Hyphenation_en\Windows6.3-KB2849697-x86.cab /quiet /norestart
04:28.540: INFO:    Process exit code 0x00000000 (0) [The operation completed successfully. ]
04:28.712: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00000000 returned 0x00000000.
04:28.727: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
04:28.758: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
04:28.821: INFO:    Waiting for Active Setup to complete.
04:28.883: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
04:33.938: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
04:38.992: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
04:44.015: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
04:49.054: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
04:54.062: INFO:    Verifying that the Internet Explorer Optional Component is enabled.
04:54.093: INFO:    PauseOrResumeAUThread: Successfully resumed Automatic Updates.
04:54.124: INFO:    Setup exit code: 0x00000000 (0) - Installation Succeeded. No reboot required.
04:54.155: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE19753.tmp
04:54.265: INFO:    Unable to remove directory C:\Windows\TEMP\IE19753.tmp, marking for deletion on reboot.
04:54.389: INFO:    Released Internet Explorer Installer Mutex
 



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#2 dc3

dc3

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Posted 24 November 2014 - 01:12 PM

Do you have SP1 installed?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 Fenix66d

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Posted 24 November 2014 - 03:00 PM

Do you have SP1 installed?

Yes. It show SP1 installed under Sysytem Info, however, when I view Windows Update History it showx SP1 installation 'Failed' dated 2/23/2011. Also, in reviewing the update history I have multiple entries for successful installations of IE 10 and IE 11. However, when I go to tools, about IE, it still shows version 9.0. I,m running Windows7 Pro 64bit, btw.



#4 dc3

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Posted 24 November 2014 - 03:11 PM

Click on the Start orb, then right click on Computer and choose Properties in the menu which opens.

 

If SP1 is installed it will be listed there.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 Fenix66d

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Posted 24 November 2014 - 06:31 PM

Click on the Start orb, then right click on Computer and choose Properties in the menu which opens.

 

If SP1 is installed it will be listed there.

Yes, it is listed there. I also used the following Microsoft tool to isolate problem, System Update readiness Tool and Windows Update diagnostic. Both came back clean. I'm at a complete lost.



#6 dc3

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Posted 25 November 2014 - 12:15 PM

What error message (exactly) are you getting.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 Fenix66d

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Posted 26 November 2014 - 10:52 AM

What error message (exactly) are you getting.

I'm not getting any error message. The issue is, under Windows update (and also manual install) my Windows Update History shows multiple successful installations of IE 10 and IE 11. Yet, when I look at "About" IE under IE tools it shows that I still have IE 9 and, additionally,  Windows Update continues to prompt me to install IE 11. Also, on some game sites I'll will get a prompt telling me my browser needs to be updated.

 

I've tried a 'clean' install,I even tried to uninstall IE9 with no success (it reverted to IE8 btw), and I've used various troubleshooting tools to no avail. In reviewing my OP IE text log, I don't see any issue's, but than I'm not a programmer. I just don't understand why I can't just uninstall IE9 and then do a fresh install of IE11 with all it's 'prerequisite' support programs.



#8 dc3

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Posted 26 November 2014 - 11:37 AM

Windows 7 comes with IE8 installed on it.  You could try uninstallig all of the other versions starting with IE11 and sequentially uninstall the other till you are back to IE8.  Then install EI11.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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