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External Hard Drive - MIA


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#1 woch2331

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Posted 24 November 2014 - 05:43 AM

I have an WD external hard drive that I can't see when I plug it into my laptop.

It spins, status light is on, doesn't seem to get mounted.

 

HP EliteBook 8440p

Win 7 Professional 64-bit

4 GB RAM

 

I've used the drive before without any issues, when I attached just recently to my laptop, no go!

It DOES NOT show under My Computer

It DOES NOT show under Disk Management

 

I did run USBDeview and it does recognize the external drive with the proper Model and Serial number, but a drive letter has not been assigned. Still unable to open the drive through USBDeview,

(I'm attaching the properties result for the external drive from USBDeview)

 

I've changed power supply - same results

I've changed USB cable - same results

I changed computers - same results

 

Any other possible options??

Attached Files

  • Attached File  WD.JPG   97.87KB   0 downloads

Edited by hamluis, 24 November 2014 - 11:25 AM.
Moved from Win 7 to External Hardware - Hamluis.


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#2 JohnC_21

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Posted 24 November 2014 - 07:39 PM

DBview shows a list of previously attached drives. The only thing I can suggest is to download the Parted Magic iso. The last free one is here. Burn the iso and boot to the Parted Magic Desktop. Attach the WD drive. Double click Drive Health on the desktop and see if the drive is detected. If it is, run a short test and see if it passes.

 

If the drive is not detected, open your internal drive with the Parted Magic File Manager. Create a folder called recovery. Open this recovery folder. In the menu bar select File> Terminal as root. Type the following command.

lsblk -o name,label,size,fstype,model

Do you see the WD drive listed?



#3 woch2331

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Posted 24 November 2014 - 09:15 PM

DBview shows a list of previously attached drives.

 

I ran USBDeview prior to attaching the drive.

It was not listed

I attached the drive.

It was listed, but no drive letter assigned.

 

I'll try your suggestion and report back the findings.



#4 JohnC_21

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Posted 24 November 2014 - 09:46 PM

Hopefully you can get the drive to mount in PartedMagic.



#5 woch2331

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Posted 24 November 2014 - 10:09 PM

Just ran through your options.

Drive not located with Parted Magic.

Ran your command, still nothing.

 

I reran USDeview and it again is 'green' and shows connected, with no drive letter.

Unable to post image of results.

 

Attempt again?



#6 JohnC_21

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Posted 24 November 2014 - 10:24 PM

No, I would not attempt. If Parted Magic does not see the drive then I am not sure where to go from here. WD drives have proprietary bridge boards that encrypt the data so removing the drive to an external enclosure is not an option. The portable drives also solder the micro USB port directly to the drives PCB which is a big fail IMHO.

 

When you are in disk management and attach the drive, nothing comes up? I was hoping it would be a matter of assigning a drive letter to the disk in Disk Management but that does ot seem to be the case.

 

What is the model number of the WD external drive. If nothing detects it your other option is to use a professional data recovery service but that is expensive. Drivesavers is a good place to start.






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