Hi, I have a HP G60 Notebook, running Windows 7 Home Premium 64 bit, Security Essentials, Windows Firewall, and I think Malwarebytes. (currently shut down) All kept fully updated at all times. No email program and no mail sent or received on that computer. It is nevertheless infected with Dllhost.exe*32 com surrogate, which took control of security settings, allowed other worms, viruses, trojans, malware through, looks like literally 100s. I went to a reccomended website, qmalwareremoval.freeforums.net, and began working with them. I have completed their fact finding, downloaded their tool (think same one used here) Farbar Removal Tool? Did scanning, and submitted results, but that is as far as they have gone, seem to have abandonned my thread. While this was going on it became clear a crypto ransomware had executed and was in the process of encrypting files, had just started. I've never had any further response from the website in completing, or even starting the removal part of the process. I know they are very overloaded, sounded on verge of breakdown of services last message, suspect I may never hear anything further. I know there is a waiting period everywhere, but it has been over 10 days. I finally shut the machine down, but looks like the crypto got everything while I sat around not making another move as instructed.
Does anyone here have any advice about what I should do next? Most places have stringent instructions not to have tried any removal tools or anything else before they do their process, so I don't know if they will accept my situation here. I also don't know if the crypto has changed the whole game. Far as I can find out, there is no hope once everything is encrypted.
I had to do everything from a cell phone and have lost track of where all I have been asking for advice, but have only actually started that one removal program, have done nothing else.