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PC Shutting Down After 1 1/2 - 2 Hours


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#1 xanderthemighty

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Posted 23 November 2014 - 05:59 PM

For a few days now, since Friday, my computer shuts down after about an hour and a half to two hours. I do run some graphics intensive programs (Photoshop, Premiere, After Effect) and I do game but it closes down for no apparent reason...  it's regardless of what program I am using or even if I step away from the machine!

 

The shut down is quiet and polite... as if I shut it down myself and it closes all of the programs I am using and just shuts off... no blue screen nor does it shut off abruptly. 

 

On Friday, I did download two games from the Steam application  and I haven't installed anything else in awhile however, the computer seems to have upgraded and downloaded AVG 2015 (antivirus program) last week but AVG has never been an issue before. I also haven't added any new hardware either.

 

The fans in my system seem to be running fine also... and I have been cleaning it out!

 

I don't know what's going on... so I would appreciate some ideas! 

 

My system is a

OS: Win 7 x64

CPU: Intel Core 2 Quad

Mother Board: Asus P5Q Pro

Video Card: AMD Radeon HD 6450

I also have two Hard Drives. The primary one is pretty full, currently about 23.3 GB out of 298 GB and that fluctuates.

 



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#2 xanderthemighty

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Posted 24 November 2014 - 12:48 AM

I downloaded SpeedFan and I see that my GPU seems to slowly climb in temperature starting from 40Cish... so I think it is that my GPU is overheating it's just strange that the problem would happen now as I changed the video card months ago.



#3 noknojon

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Posted 24 November 2014 - 01:02 AM

Hi -

 

First - Please post a snapshot with Speccy for more system details -
How to Publish a snapshot with Speccy <<-- Full Directions Here (only Copy / Paste the link)

 

(Some) Graphics can run in those upper areas at times, but Speccy will list all of the models for us.

 

Thanks -


Edited by noknojon, 24 November 2014 - 01:05 AM.


#4 xanderthemighty

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Posted 24 November 2014 - 12:30 PM

Last night my computer stayed on in Safe Mode causing me to believe that this is a software issue with Win 7. I still don't know what is causing the issue though.

#5 dc3

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Posted 24 November 2014 - 01:07 PM

You can set up the Clean Boot in Sage mode and then reboot normally to continue if you can't initiate the Clean boot in a normal boot.

 

 
 
***This is a diagnotic tool for Windows Vista, Windows 7, and Windows 8.  This will not repair your computer, but it may point to where the problem lies so that a repair can be made.***
 
Warning:  Disabling items in Services or Startup may leave your anitivius disabled until the process is ended.  For this reason I would suggest that you perform this process off line.
 
Step 1
 
(1)  Click on the Start orb, then type msconfig.exe in the Search programs and files box.  
 
(2)  When msconfig is seen in the pane above the search box and under Programs, right click on it, then click on Run as administrator.
 
afterstart_zps02764513.jpg
 
If you are prompted for an administrator password or for confirmation, you should enter the password or provide confirmation. 
 
Step 2
 
(1)  Click on the General tab.   
 
(2)  Click the Selective startup option. 
 
(3)  Remove the check mark in the Load startup items  check box. 
 
msconfig_zps77b1ef82.png
 
Step 3
 
(1)  Click on the Services tab. 
 
(2)  Place a check mark in the Hide all Microsoft services check box, this will remove the Microsoft Services from the list but will still be running. 
 
(3)  Click Disable all, this will remove all of the check marks in the Services list, then click on Apply, then OK.  Click on Restart in the window that opens.
 
Caution:  I repeat, by disabling the Services your antivirus will not be active, for this reason I suggest that this process not be run while online.
 
msconfig2_zpsef3c4759.png
 
If the problem does not reoccur after the reboot this means that there is a Service which is causing this proble, continue with the process of elemination to find the Service which is causing this in Option A.  If the problem does reoccur after the reboot go to Option B.
 
Option A
 
**The following is a process of elimination to find the Service or Startup item that is causing your problem**.  
 
*  If the problem does not reoccur after the restart go back to Services and place check marks in half of the boxes and restart the computer.  
 
*  If the problem still does not continue return to Services and remove the check marks that were added, then place check marks in the remaining half of the boxes and restart the computer.
 
If the problem resumes after a restart in one of these halves, you will procede with this process in the half where the problem occurs.  If this does not continue in either half you should repeat this process in Sartup
 
*  In the half of the Services that the problem is found, remove one check mark at a time and restart the computer to see if that  is the Service causing the problem.  Continue to do this with the Services untill the service causing this problem is  found.
 
Option B
 
Search Startup itmesIf the problem is not found in Services, remove all of the check marks, click on the Startup tab and repeat the search process there.
 
Caution:  If this is a laptop, make sure, you do NOT disable any keyboard, or touchpad entries.
 
If this problem is found post the Service or Startup item that is causing it. 
 
 
When you are finished using the Clean Boot go back to System Configuration and click on the General, then click on Normal Startup, click on OK, then restart your computer.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 xanderthemighty

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Posted 25 November 2014 - 05:19 PM

Thanks for the idea... I may have to do that... I started to but I found something that seems to be working!

 

I went into the Event Viewer which I just entered the name for in the start menu and I found under Window Logs a section called System and I went through the list in the middle and eventually I found out that if you look under the source USER 32 you can find when and why your computer is shut down. 

 

It was saying that SWoff.exe was shutting my computer down and that some NT AUTHORITY/SYSTEM was letting it. SWoff.exe is this graphical thing I downloaded recently to shut off my computer at a specific time but it hadn't been doing that until last week. I've deleted now and I don't seem to be having the issue but I think I need to look into that NT AUTHORITY/SYSTEM thing!



#7 hamluis

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Posted 26 November 2014 - 11:43 AM

http://www.file.net/process/swoff.exe.html

 

Louis






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