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Help Im new to this.


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#1 FrancineW

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Posted 23 November 2014 - 04:42 PM

Hey all, I have been hijacked by hackers,,,so they say, my reps at Mcfee, helpers. 

     So I did some research and Im pretty sure that is the problem. I found this site with some interesting facts. So I have deleated my Microsoft Ess. Securities. Now I've downloaded the combofix into my labtop. So please tell me what to do? I logged in the files and saved.  Where do I go now with this?


Edited by hamluis, 24 November 2014 - 07:15 AM.
Moved to Am I Infected from Win 7 - Hamluis


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#2 ElfBane

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Posted 24 November 2014 - 04:16 AM

Do NOT run Combofix unless directed. It can brick your PC.

 

I'll request a mod to move your post to the Am I Infected forum.



#3 noknojon

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Posted 24 November 2014 - 04:29 AM

Please follow the instructions in the Malware and Virus Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running DDS which will create two logs.
  • Note: Windows 8.1 Users will not be able run DDS and create a log

When you have done that, Copy and Paste your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own.

If you cannot produce any of the required logs or you're using Windows 8.1, then still start the new topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them.

A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one, to prevent others answering incorrectly.

 

Thank You ..........






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