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Need help removing powelik and adtracker


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13 replies to this topic

#1 ksobotik

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Posted 23 November 2014 - 03:25 PM

By reading all the posts on this subject, it is obviously not a new topic, but I'm a new member.

I have Win 7 pro 64 bit

I ran the addition and frst logs for another malware removal site but then made someone mad by asking how long it would take to get help so they dropped my thread lower or completely off. Lesson learned.

Can you please help me remove this malware?

Thank you.

BC AdBot (Login to Remove)

 


#2 fireman4it

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Posted 23 November 2014 - 08:43 PM

Hello ksobotik,

  • Welcome to Bleeping Computer.
  • My name is fireman4it and I will be helping you with your Malware problem.

    Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
      
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing.
      
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean".
  • In the upper right hand corner of the topic you will see a button called Follow This Topic.I suggest you click it and select Immediate E-Mail notification and click on Follow This Topic. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

      
  • Finally, please reply using the Post  button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply, unless they do not fit into the post.
  •   I will be analyzing your log. I will get back to you with instructions.

 

 

1.

logo.png
Please download Powelikscleaner (by ESET) and save it to your Desktop.

  • Double-click ESETPoweliksCleaner.exe to start the tool.
  • Read the terms of the End-user license agreement and click Agree if you agree to them.
  • The tool will run automatically. If the cleaner finds a Poweliks infection, press the Y key on your keyboard to remove it.
  • If Poweliks was detected "Win32/Poweliks was successfully removed from your system" will be displayed. Press any key to exit the tool and reboot your PC.
  • The tool will produce a log in the same directory the tool was run from.
  • Please copy and paste the log in your next reply.

1.png
2.png

 

2.

Please download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool .
  • Click on the Scan button.
  • AdwCleaner will begin to scan your computer.
  • After the scan has finished...
  • Click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.

 

3. I will need a new first log and Addition.txt log so please delete the ones you have along with the FRST program you have already.

Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will produce a log called FRST.txt in the same directory the tool is run from.
  • Please copy and paste log back here.
  • The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.


" Extinguishing Malware from the world"

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#3 ksobotik

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Posted 24 November 2014 - 01:18 PM

It won't let me post the log, says it's too long, and it won't let me attach it,says it's too big, 535kb. What next?

#4 ksobotik

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Posted 24 November 2014 - 01:19 PM

Also, do I wait for your reply to each log or do all three steps and post logs as I go?

#5 fireman4it

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Posted 24 November 2014 - 03:19 PM

How is your machine running now?


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#6 ksobotik

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Posted 24 November 2014 - 04:33 PM

Seems to be running as it was pre-malware. Yay! I'll keep a close watch on it and let you know if there are any setbacks. Nothing concerning found in the logs??

#7 fireman4it

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Posted 24 November 2014 - 05:31 PM

Everything looks good in the logs lets run one more scanner for any leftovers.

 

 

 

  • Download Emsisoft Emergency Kit and save it to your desktop.

  • Double click on the EmsisoftEmergencyKit.exe icon, click Run then Extract

  • Double click the Start Emsisoft Emergency Kit icon that will appear after extraction

  • Click Yes to update the program

  • Once the update is completed click the Back button

  • Click on 2. Scan (not Quick Scan or Smart Scan)

  • Click Yes to detect Potentially Unwanted Programs (PUPs)

  • Patiently wait for the thorough scan to complete, this can be a lengthy process

  • Once completed click Quarantine selected objects (if computer is clean you will not have this option) then click OK

  • Click View Report

  • Attach the report to your reply

  • Close the program then click Close


Edited by fireman4it, 25 November 2014 - 12:09 PM.

" Extinguishing Malware from the world"

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#8 ksobotik

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Posted 24 November 2014 - 06:41 PM

Just curious, the scan got to 75% quickly, found a "no risk" threat, and now progress seems to be stuck at 75%.  Is this normal?

 

Thanks



#9 fireman4it

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Posted 24 November 2014 - 06:44 PM

Yes sometimes this happens.


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#10 ksobotik

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Posted 25 November 2014 - 09:45 AM

Emsisoft Emergency Kit - Version 9.0
Last update: 11/24/2014 5:32:11 PM
User account: OWNER-PC\OWNER

Scan settings:

Scan type: Full Scan
Objects: Rootkits, Memory, Traces, C:\

Detect PUPs: On
Scan archives: On
ADS Scan: On
File extension filter: Off
Advanced caching: On
Direct disk access: Off

Scan start: 11/24/2014 5:33:03 PM
Key: HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\INSTALLER\UPGRADECODES\F928123A039649549966D4C29D35B1C9 detected: Application.AdReg (A)
C:\Users\OWNER\AppData\Local\Temp\984\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\JSJTJV18\index[1].htm -> (INFECTED_JS) detected: JS:Trojan.Ransom.A ( B)

Scanned 1229677
Found 2

Scan end: 11/24/2014 11:46:52 PM
Scan time: 6:13:49

C:\Users\OWNER\AppData\Local\Temp\984\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\JSJTJV18\index[1].htm Quarantined JS:Trojan.Ransom.A ( B)
Key: HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\INSTALLER\UPGRADECODES\F928123A039649549966D4C29D35B1C9 Quarantined Application.AdReg (A)

Quarantined 2

#11 fireman4it

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Posted 25 November 2014 - 12:10 PM

Hello, ksobotik.

Congratulations! You now appear clean! :cool:

Are things running okay? Do you have any more questions?

System Still Slow?
You may wish to try StartupLite. Simply download this tool to your desktop and run it. It will explain any optional auto-start programs on your system, and offer the option to stop these programs from starting at startup. This will result in fewer programs running when you boot your system, and should improve preformance.
If that does not work, you can try the steps mentioned in Slow Computer/browser? Check Here First; It May Not Be Malware.

We Need to Clean Up Our Mess

 

  • Double click on adwcleaner.exe to run the tool.
  • Click on Uninstall.
  • Confirm with yes.

  • Download OTC by OldTimer and save it to your desktop.
  • Double click OTC_Icon.jpg icon to start the program. If you are using Vista, please right-click and choose run as administrator
  • Then Click the big CleanUp.jpg button.
  • You will get a prompt saying "Being Cleanup Process". Please select Yes.
  • Restart your computer when prompted.


Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.

 

 

 

One of the most common questions found when cleaning malware is "how did my machine get infected?"

There are a variety of reasons, but the most common ones are that you are not practicing Safe Internet, you are not running the proper security software or that your computer's security settings are set too low.

Below I have outlined a series of categories that outline how you can increase the security of your computer to help reduce the chance of being infected again in the future.

Do not use P2P programs
Peer-to-peer or file-sharing programs (such as uTorrent, Limewire and Bitorrent) are probably the primary route of infection nowadays. These programs allow file sharing between users as the name(s) suggest.  It is almost impossible to know whether the file you’re downloading through P2P programs is safe.

It is therefore possible to be infected by downloading infected files via peer-to-peer programs and so I recommend that you do not use these programs. Should you wish to use them, they must be used with extreme care. Some further reading on this subject, along with included links, are as follows: "File-Sharing, otherwise known as Peer To Peer" and "Risks of File-Sharing Technology."

In addition, P2P programs facilitate cyber crime and help distribute pirated software, movies and other illegal material.

Practice Safe Internet
Another one of the main reasons people get infected in the first place is that they are not practicing Safe Internet. You practice Safe Internet when you educate yourself on how to properly use the Internet through the use of security tools and good practice. Knowing how you can get infected and what types of files and sites to avoid will be the most crucial step in keeping your computer malware free. The reality is that the majority of people who are infected with malware are ones who click on things they shouldn't be clicking on.  Whether these things are files or sites it doesn't really matter.  If something is out to get you, and you click on it, it most likely will. 

Below are a list of simple precautions to take to keep your computer clean and running securely:

  • If you receive an attachment from someone you do not know, DO NOT OPEN IT! Simple as that.  Opening attachments from people you do not know is a very common method for viruses or worms to infect your computer.
  • If you receive an attachment and it ends with a .exe, .com, .bat, or .pif do not open the attachment unless you know for a fact that it is clean.  For the casual computer user, you will almost never receive a valid attachment of this type.
  • If you receive an attachment from someone you know, and it looks suspicious, then it probably is.  The email could be from someone you know who is themselves infected with malware which is trying to infect everyone in their address book. A key thing to look out for here is: does the email sound as though it’s from the person you know? Often, the email may simply have a web link or a “Run this file to make your PC run fast” message in it.
  • If you are browsing the Internet and a popup appears saying that you are infected, ignore it!.  These are, as far as I am concerned, scams that are being used to scare you into purchasing a piece of software.  For an example of these types of pop-ups, or Foistware, you should read this article: Foistware, And how to avoid it.
    There are also programs that disguise themselves as Anti-Spyware or security products but are instead scams. Removal instructions for a lot of these "rogues" can be found here.
  • Another tactic to fool you on the web is when a site displays a popup that looks like a normal Windows message  or alert.  When you click on them, though, they instead bring you to another site that is trying to push a product on you, or will download a file to your PC without your knowledge.  You can check to see if it's a real alert by right-clicking on the window.  If there is a menu that comes up saying Add to Favorites... you know it's a fake. DO NOT click on these windows, instead close them by finding the open window on your http://en.wikipedia.org/wiki/Taskbar#Screenshots '>Taskbar, right click and chose close.
  • Do not visit pornographic websites.  I know this may bother some of you, but the fact is that a large amount of malware is pushed through these types of sites.  I am not saying all adult sites do this, but a lot do, as this can often form part of their funding.
  • When using an Instant Messaging program be cautious about clicking on links people send to you.  It is not uncommon for infections to send a message to everyone in the infected person's contact list that contains a link to an infection.  Instead when you receive a message that contains a link you should message back to the person asking if it is legit.
  • Stay away from Warez and Crack sites! As with Peer-2-Peer programs, in addition to the obvious copyright issues, the downloads from these sites are typically overrun with infections.
  • Be careful of what you download off of web sites and Peer-2-Peer networks. Some sites disguise malware as legitimate software to trick you into installing them and Peer-2-Peer networks are crawling with it. If you want to download files from a site, and are not sure if they are legitimate, you can use tools such as BitDefender Traffic Light, Norton Safe Web, or McAfee SiteAdvisor to look up info on the site and stay protected against malicious sites. Please be sure to only choose and install one of those tool bars.
  • DO NOT INSTALL any software without first reading the End User License Agreement, otherwise known as the EULA. A tactic that some developers use is to offer their software for free, but have spyware and other programs you do not want bundled with it. This is where they make their money.  By reading the agreement there is a good chance you can spot this and not install the software.
    Sometimes even legitimate programs will try to bundle extra, unwanted, software with the program you want - this is done to raise money for the program. Be sure to untick any boxes which may indicate that other programs will be downloaded.


Keep Windows up-to-date
Microsoft continually releases security and stability updates for its supported operating systems and you should always apply these to help keep your PC secure.

  • Windows XP users
    You should visit Windows Update to check for the latest updates to your system. The latest service pack (SP3) can be obtained directly from Microsoft here.
  • Windows Vista users
    You should run the Windows Update program from your start menu to access the latest updates to your operating system (information can be found here). The latest service pack (SP2) can be obtained directly from Microsoft here.
  • Windows 7 users
    You should run the Windows Update program from your start menu to access the latest updates to your operating system (information can be found here). The latest service pack (SP1) can be obtained directly from Microsoft here



Keep your browser secure
Most modern browsers have come on in leaps and bounds with their inbuilt, default security. The best way to keep your browser secure nowadays is simply to keep it up-to-date.

The latest versions of the three common browsers can be found below:


Use an AntiVirus Software
It is very important that your computer has an up-to-date anti-virus software on it which has a real-time agent running.  This alone can save you a lot of trouble with malware in the future. 
See this link for a listing of some online & their stand-alone antivirus programs: Virus, Spyware, and Malware Protection and Removal Resources, a couple of free Anti-Virus programs you may be interested in are Microsoft Security Essentials and Avast.

It is imperative that you update your Antivirus software at least once a week (even more if you wish).  If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.  If you use a commercial antivirus program you must make sure you keep renewing your subscription.  Otherwise, once your subscription runs out, you may not be able to update the programs virus definitions.

Use a Firewall
I can not stress how important it is that you use a Firewall on your computer.  Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly.

All versions of Windows starting from XP have an in-built firewall. With Windows XP this firewall will protect you from incoming traffic (i.e. hackers). Starting with Windows Vista, the firewall was beefed up to also protect you against outgoing traffic (i.e. malicious programs installed on your machine should be blocked from sending data, such as your bank details and passwords, out).

In addition, if you connect to the internet via a router, this will normally have a firewall in-built.

Some people will recommend installing a different firewall (instead of the Windows’ built one), this is personal choice, but the message is to definitely have one! For a tutorial on Firewalls and a listing of some available ones see this link: Understanding and Using Firewalls

Install an Anti-Malware program
Recommended, and free, Anti-Malware programs are Malwarebytes Anti-Malware and SuperAntiSpyware.

You should regularly (perhaps once a week) scan your computer with an Anti-Malware program just as you would with an antivirus software.

Make sure your applications have all of their updates
It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you.  Therefore, it is very important to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities (such as Adobe Reader and Java).  You can check these by visiting Secunia Software Inspector.

Follow this list and your potential for being infected again will reduce dramatically.


" Extinguishing Malware from the world"

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#12 ksobotik

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Posted 25 November 2014 - 04:50 PM

Seems like it's all running well.  Thank you, thank you, thank you!  I appreciate all your help and in such a timely fashion. 

 

How long will these posts stay up?  I would like to re-read the last post in-depth so I can be fully informed.

 

Thank you...again!



#13 fireman4it

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Posted 25 November 2014 - 05:10 PM

Im just going to close it it will be up for awhile.


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#14 fireman4it

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Posted 25 November 2014 - 05:11 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

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