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System may be infected


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8 replies to this topic

#1 partyonj

partyonj

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Posted 23 November 2014 - 12:33 PM

Not sure what's going on.  I had Powelik!s on my other machine, that is now better, thanks to nasdaq, but I think I may have accidently infected my laptop by moving files via a thumb drive.  It is running Windows 7 and Norton 360.

 

Unfortunately, I used a thumb drive to move a document from my desktop machine to my this machine a couple weeks ago before I contacted you but after the desktop was infected.  Could I have infected my laptop?  It seems to be acting weird.  The other day it's IP address had been changed to 169.254.103.93 which is not in my network.  In addition, I could not seem to change it back.  I left it running that night and the IP has been changed back to where it should be. 

 

Norton keeps blocking hits from program files that are trying to change the Norton files.  This is a brief list of the log:

 

Category: Norton Product Tamper Protection
Date & Time,Risk,Activity,Status,Recommended Action,Date,Actor,Actor PID,Target,Target PID,Action,Reaction
11/23/2014 10:49:00 AM,Medium,Unauthorized access blocked (Access Process Data),Blocked,No Action Required,11/23/2014 10:49:00 AM,C:\WINDOWS\SYSTEM32\CONHOST.EXE,6676,C:\Program Files (x86)\Norton 360\Engine\21.6.0.32\cltlmh.exe,6352,Access Process Data,Unauthorized access blocked
11/22/2014 10:30:50 PM,Medium,Unauthorized access blocked (Open File),Blocked,No Action Required,11/22/2014 10:30:50 PM,C:\WINDOWS\SYSTEM32\SVCHOST.EXE,3040,C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_21.1.0.18\Lue\Downloads\norton$202014$20web$20protection$20definitions_microdefsb.oct_symalllanguages_livetri.zip,,Open File,Unauthorized access blocked
11/22/2014 10:30:48 PM,Medium,Unauthorized access blocked (Open File),Blocked,No Action Required,11/22/2014 10:30:48 PM,C:\WINDOWS\SYSTEM32\SVCHOST.EXE,3040,C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_21.1.0.18\QBackup\{2AD4BEAA-5D15-4831-BF6F-DDA8FFF72388}\{9FCAAC67-4F87-416A-BD18-A6532DC46283}.qbi,,Open File,Unauthorized access blocked
11/22/2014 10:30:47 PM,Medium,Unauthorized access blocked (Open File),Blocked,No Action Required,11/22/2014 10:30:47 PM,C:\WINDOWS\SYSTEM32\SVCHOST.EXE,3040,C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_21.1.0.18\QBackup\{08999D10-D6C8-4095-87B4-DE030EB642D1}.qbi,,Open File,Unauthorized access blocked
11/22/2014 10:30:46 PM,Medium,Unauthorized access blocked (Open File),Blocked,No Action Required,11/22/2014 10:30:46 PM,C:\WINDOWS\SYSTEM32\SVCHOST.EXE,3040,C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_21.1.0.18\QBackup\{EED99256-9962-478E-9D25-5728273B0D28}\{EA0B6EE0-C4A0-427E-B4CC-F12F3369048E}.qbd,,Open File,Unauthorized access blocked
11/22/2014 10:30:45 PM,Medium,Unauthorized access blocked (Open File),Blocked,No Action Required,11/22/2014 10:30:45 PM,C:\WINDOWS\SYSTEM32\SVCHOST.EXE,3040,C:\Program Files (x86)\Norton 360\Engine\21.6.0.32\avexclu.dll,,Open File,Unauthorized access blocked
11/22/2014 10:30:44 PM,Medium,Unauthorized access blocked (Open File),Blocked,No Action Required,11/22/2014 10:30:44 PM,C:\WINDOWS\SYSTEM32\SVCHOST.EXE,3040,C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_21.1.0.18\QBackup\{2EF485B1-6949-4D72-8481-1D8CA7952725},,Open File,Unauthorized access blocked
11/22/2014 10:30:43 PM,Medium,Unauthorized access blocked (Open File),Blocked,No Action Required,11/22/2014 10:30:43 PM,C:\WINDOWS\SYSTEM32\SVCHOST.EXE,3040,C:\Program Files (x86)\Norton 360\NortonData\21.1.0.18\Definitions\WebProtectionDefs\BinHub\Catalog.dat,,Open File,Unauthorized access blocked
11/22/2014 10:30:42 PM,Medium,Unauthorized access blocked (Open File),Blocked,No Action Required,11/22/2014 10:30:42 PM,C:\WINDOWS\SYSTEM32\SVCHOST.EXE,3040,C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_21.1.0.18\CmnClnt\ccSetMgr\settings_21.4.0.13.dat,,Open File,Unauthorized access blocked
11/22/2014 10:30:41 PM,Medium,Unauthorized access blocked (Open File),Blocked,No Action Required,11/22/2014 10:30:41 PM,C:\WINDOWS\SYSTEM32\SVCHOST.EXE,3040,C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_21.1.0.18\IdentitySafeDataStore\S-1-5-21-778233862-3958696847-3620319111-1001\d132a0e73f0540ecb87bb429a6b17f61\7ab33b57531440ffbec33bde70d0be32.png,,Open File,Unauthorized access blocked

 

 

 

After that, I disabled its internet connection until I know what the heck is going on.  Also, I made a backup of it after it was infected.  What can/should I do with it?

 

 

This is the FRST.txt:

 

Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 23-11-2014
Ran by Jean (administrator) on JEANNEWHPLAPTOP on 23-11-2014 10:50:17
Running from C:\Users\Jean\Desktop
Loaded Profile: Jean (Available profiles: Jean)
Platform: Windows 7 Home Premium Service Pack 1 (X64) OS Language: English (United States)
Internet Explorer Version 11
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/

==================== Processes (Whitelisted) =================

(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)

(AMD) C:\Windows\System32\atiesrxx.exe
(IDT, Inc.) C:\Program Files\IDT\WDM\stacsv64.exe
(Hewlett-Packard Company) C:\Windows\System32\hpservice.exe
(AMD) C:\Windows\System32\atieclxx.exe
(Validity Sensors, Inc.) C:\Windows\System32\vcsFPService.exe
(Microsoft Corporation) C:\Windows\System32\wlanext.exe
(DigitalPersona, Inc.) C:\Program Files\DigitalPersona\Bin\DpHostW.exe
(SUPERAntiSpyware.com) C:\Program Files\SUPERAntiSpyware\SASCore64.exe
(ArcSoft Inc.) C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
(Andrea Electronics Corporation) C:\Program Files\IDT\WDM\AESTSr64.exe
(Broadcom Corporation.) C:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe
(CinemaNow, Inc.) C:\Program Files (x86)\CinemaNow\CinemaNow Media Manager\CinemaNowSvc.exe
(SecureMix LLC) C:\Program Files (x86)\GlassWire\GWCtlSrv.exe
(Hewlett-Packard Company) C:\Program Files (x86)\HP\Common\HPSupportSolutionsFrameworkService.exe
(Hewlett-Packard Development Company, L.P.) C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
(Hewlett-Packard Company) C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
( ) C:\Windows\System32\lxdncoms.exe
( ) C:\Windows\System32\lxeecoms.exe
(Motorola Mobility LLC) C:\Program Files (x86)\Motorola Mobility\Motorola Device Manager\MotoHelperService.exe
(Symantec Corporation) C:\Program Files (x86)\Norton 360\Engine\21.6.0.32\n360.exe
(Symantec Corporation) C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe
(Sony Corporation) C:\Program Files (x86)\Sony\PMB\PMBDeviceInfoProvider.exe
(Symantec Corporation) C:\Program Files (x86)\Norton 360\Engine\21.6.0.32\n360.exe
(Motorola) C:\Program Files (x86)\Motorola\MotForwardDaemon\ForwardDaemon.exe
(DigitalPersona, Inc.) C:\Program Files (x86)\DigitalPersona\Bin\DPAgent.exe
(Motorola Mobility LLC) C:\Program Files (x86)\Motorola Mobility\Motorola Device Manager\MotoHelperAgent.exe
(Google Inc.) C:\Program Files (x86)\Google\Update\1.3.25.11\GoogleCrashHandler.exe
(Google Inc.) C:\Program Files (x86)\Google\Update\1.3.25.11\GoogleCrashHandler64.exe
(Glarysoft Ltd) C:\Program Files (x86)\Glary Utilities 4\Integrator.exe
(DigitalPersona, Inc.) C:\Program Files\DigitalPersona\Bin\DpAgent.exe
(SecureMix LLC) C:\Program Files (x86)\GlassWire\GWIdlMon.exe
(CyberLink) C:\Program Files (x86)\Hewlett-Packard\Media\Webcam\YCMMirage.exe
(TeamViewer GmbH) C:\Program Files (x86)\TeamViewer\Version9\TeamViewer_Service.exe
(Ulead Systems, Inc.) C:\Program Files (x86)\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
(Microsoft Corp.) C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
(Microsoft Corp.) C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVCM.EXE
(Microsoft Corporation) C:\Windows\System32\rundll32.exe
(Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
(TeamViewer GmbH) C:\Program Files (x86)\TeamViewer\Version9\TeamViewer.exe
() C:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe
(IDT, Inc.) C:\Program Files\IDT\WDM\sttray64.exe
(Google Inc.) C:\Users\Jean\AppData\Local\Google\Update\GoogleUpdate.exe
(SUPERAntiSpyware) C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
(SecureMix LLC) C:\Program Files (x86)\GlassWire\GlassWire.exe
(TeamViewer GmbH) C:\Program Files (x86)\TeamViewer\Version9\tv_w32.exe
(TeamViewer GmbH) C:\Program Files (x86)\TeamViewer\Version9\tv_x64.exe
(Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
(Sony Corporation) C:\Program Files (x86)\Sony\PMB\PMBVolumeWatcher.exe
() C:\Program Files (x86)\Roxio 2010\5.0\CPMonitor.exe
(Advanced Micro Devices Inc.) C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
(ATI Technologies Inc.) C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
(Microsoft Corporation) C:\Program Files\Internet Explorer\iexplore.exe
(Adobe Systems Incorporated) C:\Windows\System32\Macromed\Flash\FlashUtil64_15_0_0_223_ActiveX.exe
(Adobe Systems Incorporated) C:\Program Files (x86)\Adobe\Elements 10 Organizer\PhotoshopElementsFileAgent.exe
(Hewlett-Packard Company) C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Main.exe
(Microsoft Corporation) C:\Windows\Microsoft.NET\Framework64\v3.0\WPF\PresentationFontCache.exe

==================== Registry (Whitelisted) ==================

(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)

HKLM\...\Run: [SynTPEnh] => C:\Program Files\Synaptics\SynTP\SynTPEnh.exe [2837288 2011-10-14] (Synaptics Incorporated)
HKLM\...\Run: [SmartMenu] => C:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe [611896 2010-01-20] ()
HKLM\...\Run: [HPWirelessAssistant] => C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Main.exe [363064 2010-06-18] (Hewlett-Packard Company)
HKLM\...\Run: [SysTrayApp] => C:\Program Files\IDT\WDM\sttray64.exe [487424 2011-02-25] (IDT, Inc.)
HKLM-x32\...\Run: [StartCCC] => C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe [98304 2010-09-29] (Advanced Micro Devices, Inc.)
HKLM-x32\...\Run: [PMBVolumeWatcher] => C:\Program Files (x86)\Sony\PMB\PMBVolumeWatcher.exe [650080 2011-03-15] (Sony Corporation)
HKLM-x32\...\Run: [] => [X]
HKLM-x32\...\Run: [CPMonitor] => C:\Program Files (x86)\Roxio 2010\5.0\CPMonitor.exe [84464 2009-07-21] ()
HKLM-x32\...\Run: [Adobe ARM] => C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [959176 2014-08-21] (Adobe Systems Incorporated)
HKLM\...\RunOnce: [NCPluginUpdater] => C:\Program Files (x86)\Hewlett-Packard\HP Health Check\ActiveCheck\product_line\NCPluginUpdater.exe [21720 2014-07-23] (Hewlett-Packard)
HKLM\...\Winlogon: [Userinit] C:\Windows\system32\userinit.exe,C:\Program Files (x86)\DigitalPersona\Bin\DPAgent.exe,
HKU\S-1-5-21-778233862-3958696847-3620319111-1001\...\Run: [GUDelayStartup] => C:\Program Files (x86)\Glary Utilities 4\StartupManager.exe [37152 2013-11-18] (Glarysoft Ltd)
HKU\S-1-5-21-778233862-3958696847-3620319111-1001\...\Run: [Google Update] => C:\Users\Jean\AppData\Local\Google\Update\GoogleUpdate.exe [107912 2014-10-19] (Google Inc.)
HKU\S-1-5-21-778233862-3958696847-3620319111-1001\...\Run: [SUPERAntiSpyware] => C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe [7767832 2014-10-01] (SUPERAntiSpyware)
HKU\S-1-5-21-778233862-3958696847-3620319111-1001\...\Run: [GlassWire] => C:\Program Files (x86)\GlassWire\glasswire.exe [9474344 2014-11-06] (SecureMix LLC)
HKU\S-1-5-21-778233862-3958696847-3620319111-1001\...\MountPoints2: {81f99554-042b-11e1-bbc3-8fc56ed099e8} - G:\LaunchU3.exe -a
HKU\S-1-5-21-778233862-3958696847-3620319111-1001\...\MountPoints2: {d0c9f872-3aa1-11e4-9b0b-8e35efc6bdf7} - G:\MotorolaDeviceManagerSetup.exe -a
Lsa: [Notification Packages] DPPassFilter scecli
ShellIconOverlayIdentifiers: [OverlayExcluded] -> {4433A54A-1AC8-432F-90FC-85F045CF383C} => C:\Program Files (x86)\Norton 360\Engine64\21.6.0.32\buShell.dll (Symantec Corporation)
ShellIconOverlayIdentifiers: [OverlayPending] -> {F17C0B1E-EF8E-4AD4-8E1B-7D7E8CB23225} => C:\Program Files (x86)\Norton 360\Engine64\21.6.0.32\buShell.dll (Symantec Corporation)
ShellIconOverlayIdentifiers: [OverlayProtected] -> {476D0EA3-80F9-48B5-B70B-05E677C9C148} => C:\Program Files (x86)\Norton 360\Engine64\21.6.0.32\buShell.dll (Symantec Corporation)
BootExecute: autocheck autochk * 

==================== Internet (Whitelisted) ====================

(If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.)

HKU\S-1-5-21-778233862-3958696847-3620319111-1001\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.mediacomtoday.com/
SearchScopes: HKLM -> {39E9C634-60C1-4431-B826-28C13DC63E7B} URL = http://en.wikipedia.org/wiki/Special:Search?search={searchTerms}
SearchScopes: HKLM -> {4AC47D3C-A5C5-451E-8AA5-F38086616285} URL = http://search.yahoo.com/search?p={searchTerms}&ei={inputEncoding}&fr=chr-hp-psg&type=HPNTDF
SearchScopes: HKLM-x32 -> {39E9C634-60C1-4431-B826-28C13DC63E7B} URL = http://en.wikipedia.org/wiki/Special:Search?search={searchTerms}
SearchScopes: HKLM-x32 -> {4AC47D3C-A5C5-451E-8AA5-F38086616285} URL = http://search.yahoo.com/search?p={searchTerms}&ei={inputEncoding}&fr=chr-hp-psg&type=HPNTDF
SearchScopes: HKU\S-1-5-21-778233862-3958696847-3620319111-1001 -> DefaultScope {31A19770-22BF-4B5C-95B7-D5B2382FF442} URL = http://www.google.com/search?q={searchTerms}&rls=com.microsoft:{language}&ie={inputEncoding}&oe={outputEncoding}&startIndex={startIndex?}&startPage={startPage}&rlz=1I7ADRA_en
SearchScopes: HKU\S-1-5-21-778233862-3958696847-3620319111-1001 -> {31A19770-22BF-4B5C-95B7-D5B2382FF442} URL = http://www.google.com/search?q={searchTerms}&rls=com.microsoft:{language}&ie={inputEncoding}&oe={outputEncoding}&startIndex={startIndex?}&startPage={startPage}&rlz=1I7ADRA_en
SearchScopes: HKU\S-1-5-21-778233862-3958696847-3620319111-1001 -> {39E9C634-60C1-4431-B826-28C13DC63E7B} URL =
SearchScopes: HKU\S-1-5-21-778233862-3958696847-3620319111-1001 -> {4AC47D3C-A5C5-451E-8AA5-F38086616285} URL =
BHO: Norton Identity Protection -> {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} -> C:\Program Files (x86)\Norton 360\Engine64\21.6.0.32\coIEPlg.dll (Symantec Corporation)
BHO: Windows Live ID Sign-in Helper -> {9030D464-4C02-4ABF-8ECC-5164760863C6} -> C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll (Microsoft Corp.)
BHO: Java™ Plug-In 2 SSV Helper -> {DBC80044-A445-435b-BC74-9C25C1C588A9} -> C:\Program Files\Java\jre6\bin\jp2ssv.dll No File
BHO-x32: IEPlugin Class -> {11222041-111B-46E3-BD29-EFB2449479B1} -> C:\Program Files (x86)\Video Expressions\Video Downloader\ArcURLRecord.dll (ArcSoft, Inc.)
BHO-x32: Norton Identity Protection -> {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} -> C:\Program Files (x86)\Norton 360\Engine\21.6.0.32\coIEPlg.dll (Symantec Corporation)
BHO-x32: Norton Vulnerability Protection -> {6D53EC84-6AAE-4787-AEEE-F4628F01010C} -> C:\Program Files (x86)\Norton 360\Engine\21.6.0.32\IPS\IPSBHO.DLL (Symantec Corporation)
BHO-x32: Java™ Plug-In SSV Helper -> {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -> C:\Program Files (x86)\Java\jre7\bin\ssv.dll (Oracle Corporation)
BHO-x32: Windows Live ID Sign-in Helper -> {9030D464-4C02-4ABF-8ECC-5164760863C6} -> C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll (Microsoft Corp.)
BHO-x32: Java™ Plug-In 2 SSV Helper -> {DBC80044-A445-435b-BC74-9C25C1C588A9} -> C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll (Oracle Corporation)
Toolbar: HKLM - Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine64\21.6.0.32\coIEPlg.dll (Symantec Corporation)
Toolbar: HKLM-x32 - Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\21.6.0.32\coIEPlg.dll (Symantec Corporation)
Toolbar: HKU\S-1-5-21-778233862-3958696847-3620319111-1001 -> No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} -  No File
Toolbar: HKU\S-1-5-21-778233862-3958696847-3620319111-1001 -> Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine64\21.6.0.32\coIEPlg.dll (Symantec Corporation)
DPF: HKLM-x32 {02BCC737-B171-4746-94C9-0D8A0B2C0089} http://office.microsoft.com/sites/production/ieawsdc32.cab
DPF: HKLM-x32 {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} http://h20614.www2.hp.com/ediags/gmd/Install/Cab/hpdetect119b.cab
DPF: HKLM-x32 {E2883E8F-472F-4FB0-9522-AC9BF37916A7} http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: gopher - {79eac9e4-baf9-11ce-8c82-00aa004ba90b} - C:\Windows\system32\urlmon.dll (Microsoft Corporation)
Tcpip\Parameters: [DhcpNameServer] 192.168.1.1

FireFox:
========
FF Plugin: @adobe.com/FlashPlayer -> C:\Windows\system32\Macromed\Flash\NPSWF64_15_0_0_223.dll ()
FF Plugin: @microsoft.com/GENUINE -> disabled No File
FF Plugin: @Microsoft.com/NpCtrl,version=1.0 -> c:\Program Files\Microsoft Silverlight\5.1.30514.0\npctrl.dll ( Microsoft Corporation)
FF Plugin-x32: @adobe.com/FlashPlayer -> C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_15_0_0_223.dll ()
FF Plugin-x32: @adobe.com/ShockwavePlayer -> C:\Windows\SysWOW64\Adobe\Director\np32dsw.dll (Adobe Systems, Inc.)
FF Plugin-x32: @canon.com/EPPEX -> C:\Program Files (x86)\Canon\Easy-PhotoPrint EX\NPEZFFPI.DLL (CANON INC.)
FF Plugin-x32: @Google.com/GoogleEarthPlugin -> C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll (Google)
FF Plugin-x32: @java.com/DTPlugin,version=10.65.2 -> C:\Program Files (x86)\Java\jre7\bin\dtplugin\npDeployJava1.dll (Oracle Corporation)
FF Plugin-x32: @java.com/JavaPlugin,version=10.65.2 -> C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll (Oracle Corporation)
FF Plugin-x32: @microsoft.com/GENUINE -> disabled No File
FF Plugin-x32: @Microsoft.com/NpCtrl,version=1.0 -> c:\Program Files (x86)\Microsoft Silverlight\5.1.30514.0\npctrl.dll ( Microsoft Corporation)
FF Plugin-x32: @microsoft.com/WLPG,version=15.4.3502.0922 -> C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF Plugin-x32: @microsoft.com/WLPG,version=15.4.3508.1109 -> C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF Plugin-x32: @microsoft.com/WLPG,version=16.4.3508.0205 -> C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF Plugin-x32: @tools.google.com/Google Update;version=3 -> C:\Program Files (x86)\Google\Update\1.3.25.11\npGoogleUpdate3.dll (Google Inc.)
FF Plugin-x32: @tools.google.com/Google Update;version=9 -> C:\Program Files (x86)\Google\Update\1.3.25.11\npGoogleUpdate3.dll (Google Inc.)
FF Plugin-x32: Adobe Reader -> C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)
FF Plugin HKU\S-1-5-21-778233862-3958696847-3620319111-1001: @hulu.com/Hulu Desktop -> C:\Windows\..\Users\Default\AppData\Local\HuluDesktop\instances\0.9.13.1\npHDPlg.dll (Hulu LLC)
FF Plugin HKU\S-1-5-21-778233862-3958696847-3620319111-1001: @nds.com/PCShowPlugin -> C:\Users\Jean\AppData\Local\DIRECTV Player\npPCShowPlugin.dll No File
FF Plugin HKU\S-1-5-21-778233862-3958696847-3620319111-1001: @nds.com/PlayerPlugin -> C:\Users\Jean\AppData\Local\DIRECTV Player\npPlayerPlugin.dll (NDS)
FF Plugin HKU\S-1-5-21-778233862-3958696847-3620319111-1001: @tools.google.com/Google Update;version=3 -> C:\Users\Jean\AppData\Local\Google\Update\1.3.25.11\npGoogleUpdate3.dll (Google Inc.)
FF Plugin HKU\S-1-5-21-778233862-3958696847-3620319111-1001: @tools.google.com/Google Update;version=9 -> C:\Users\Jean\AppData\Local\Google\Update\1.3.25.11\npGoogleUpdate3.dll (Google Inc.)
FF Plugin HKU\S-1-5-21-778233862-3958696847-3620319111-1001: NDS.com/PlayerPlugin -> C:\Users\Jean\AppData\Local\DIRECTV Player\npPlayerPlugin.dll (NDS)
FF HKLM-x32\...\Firefox\Extensions: [{B728AB94-9BC7-49b7-B76A-422BB31B2FD0}] - C:\Program Files (x86)\Video Expressions\Video Downloader\Plugin_FireFox
FF Extension: ArcSoft Video Downloader Extension - C:\Program Files (x86)\Video Expressions\Video Downloader\Plugin_FireFox [2011-05-23]
FF HKLM-x32\...\Firefox\Extensions: [otis@digitalpersona.com] - C:\Program Files (x86)\DigitalPersona\Bin\FirefoxExt
FF Extension: DigitalPersona Extension - C:\Program Files (x86)\DigitalPersona\Bin\FirefoxExt [2011-07-21]
FF HKLM-x32\...\Firefox\Extensions: [{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}] - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_21.1.0.18\coFFPlgn
FF Extension: Norton Toolbar - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_21.1.0.18\coFFPlgn [2014-11-23]
FF HKLM-x32\...\Firefox\Extensions: [{BBDA0591-3099-440a-AA10-41764D9DB4DB}] - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_21.1.0.18\IPSFF
FF Extension: Norton Vulnerability Protection - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_21.1.0.18\IPSFF [2013-12-26]

Chrome:
=======
CHR Plugin: (Shockwave Flash) - C:\Users\Jean\AppData\Local\Google\Chrome\Application\37.0.2062.120\gcswf32.dll No File
CHR Plugin: (Java Deployment Toolkit 6.0.290.11) - C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll No File
CHR Plugin: (Java™ Platform SE 6 U29) - C:\Program Files (x86)\Java\jre6\bin\new_plugin\npjp2.dll No File
CHR Plugin: (Adobe Acrobat) - C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Browser\nppdf32.dll No File
CHR Plugin: (Silverlight Plug-In) - c:\Program Files (x86)\Microsoft Silverlight\4.0.60831.0\npctrl.dll No File
CHR Plugin: (Shockwave for Director) - C:\Windows\SysWOW64\Adobe\Director\np32dsw.dll (Adobe Systems, Inc.)
CHR Plugin: (Remoting Viewer) - internal-remoting-viewer
CHR Plugin: (Native Client) - C:\Users\Jean\AppData\Local\Google\Chrome\Application\37.0.2062.120\ppGoogleNaClPluginChrome.dll No File
CHR Plugin: (Chrome PDF Viewer) - C:\Users\Jean\AppData\Local\Google\Chrome\Application\37.0.2062.120\pdf.dll No File
CHR Plugin: (Google Update) - C:\Program Files (x86)\Google\Update\1.3.21.79\npGoogleUpdate3.dll No File
CHR Plugin: (Windows Live™ Photo Gallery) - C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
CHR Plugin: (Hulu Desktop) - C:\Windows\..\Users\Default\AppData\Local\HuluDesktop\instances\0.9.13.1\npHDPlg.dll (Hulu LLC)
CHR Plugin: (Default Plug-in) - default_plugin No File
CHR Profile: C:\Users\Jean\AppData\Local\Google\Chrome\User Data\Default
CHR Extension: (Google Voice Search Hotword (Beta)) - C:\Users\Jean\AppData\Local\Google\Chrome\User Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn [2014-05-22]
CHR Extension: (YouTube) - C:\Users\Jean\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo [2011-12-14]
CHR Extension: (Google Cast) - C:\Users\Jean\AppData\Local\Google\Chrome\User Data\Default\Extensions\boadgeojelhgndaghljhdicfkmllpafd [2014-01-24]
CHR Extension: (Google Search) - C:\Users\Jean\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf [2011-12-14]
CHR Extension: (Norton Identity Safe) - C:\Users\Jean\AppData\Local\Google\Chrome\User Data\Default\Extensions\iikflkcanblccfahdhdonehdalibjnif [2014-09-16]
CHR Extension: (Google Wallet) - C:\Users\Jean\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2014-01-24]
CHR Extension: (Gmail) - C:\Users\Jean\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia [2011-12-14]

==================== Services (Whitelisted) =================

(If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.)

R2 !SASCORE; C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE [172344 2014-07-22] (SUPERAntiSpyware.com)
R2 ACDaemon; C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACService.exe [113152 2010-03-18] (ArcSoft Inc.)
R2 AdobeActiveFileMonitor10.0; C:\Program Files (x86)\Adobe\Elements 10 Organizer\PhotoshopElementsFileAgent.exe [169624 2011-09-01] (Adobe Systems Incorporated)
R2 GlassWire; C:\Program Files (x86)\GlassWire\GWCtlSrv.exe [6279976 2014-11-06] (SecureMix LLC)
R2 HPSupportSolutionsFrameworkService; C:\Program Files (x86)\Hp\Common\HPSupportSolutionsFrameworkService.exe [72992 2014-07-07] (Hewlett-Packard Company)
R2 LightScribeService; C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe [73728 2010-05-19] (Hewlett-Packard Company) [File not signed]
R2 lxdn_device; C:\Windows\system32\lxdncoms.exe [1039872 2007-11-28] ( ) [File not signed]
R2 lxdn_device; C:\Windows\SysWOW64\lxdncoms.exe [589824 2007-11-28] ( ) [File not signed]
R2 lxee_device; C:\Windows\system32\lxeecoms.exe [1052328 2010-04-14] ( )
S3 MailList Controller; c:\program files (x86)\arclab\maillist controller\amlcSVC.exe [2258160 2011-03-05] (Arclab Software GbR)
R2 Motorola Device Manager; C:\Program Files (x86)\Motorola Mobility\Motorola Device Manager\MotoHelperService.exe [137528 2013-11-15] (Motorola Mobility LLC)
R2 N360; C:\Program Files (x86)\Norton 360\Engine\21.6.0.32\N360.exe [265040 2014-09-21] (Symantec Corporation)
R2 NOBU; C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe [2804568 2010-06-01] (Symantec Corporation)
R2 PST Service; C:\Program Files (x86)\Motorola\MotForwardDaemon\ForwardDaemon.exe [65657 2011-09-02] (Motorola) [File not signed]
R2 UleadBurningHelper; C:\Program Files (x86)\Common Files\Ulead Systems\DVD\ULCDRSvr.exe [49152 2006-09-28] (Ulead Systems, Inc.) [File not signed]
S2 HP Support Assistant Service; "C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe" [X]

==================== Drivers (Whitelisted) ====================

(If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.)

R1 BHDrvx64; C:\Program Files (x86)\Norton 360\NortonData\21.1.0.18\Definitions\BASHDefs\20141118.001\BHDrvx64.sys [1587416 2014-10-03] (Symantec Corporation)
R1 ccSet_N360; C:\Windows\system32\drivers\N360x64\1506000.020\ccSetx64.sys [162392 2013-09-25] (Symantec Corporation)
R1 eeCtrl; C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys [487216 2014-11-10] (Symantec Corporation)
R3 EraserUtilRebootDrv; C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [142640 2014-09-10] (Symantec Corporation)
R1 gwdrv; C:\Windows\System32\DRIVERS\gwdrv.sys [33296 2014-11-04] (SecureMix LLC)
R1 IDSVia64; C:\Program Files (x86)\Norton 360\NortonData\21.1.0.18\Definitions\IPSDefs\20141121.001\IDSvia64.sys [637656 2014-11-19] (Symantec Corporation)
R3 NAVENG; C:\Program Files (x86)\Norton 360\NortonData\21.1.0.18\Definitions\VirusDefs\20141121.017\ENG64.SYS [129752 2014-11-10] (Symantec Corporation)
R3 NAVEX15; C:\Program Files (x86)\Norton 360\NortonData\21.1.0.18\Definitions\VirusDefs\20141121.017\EX64.SYS [2137304 2014-11-10] (Symantec Corporation)
R1 SASDIFSV; C:\Program Files\SUPERAntiSpyware\SASDIFSV64.SYS [14928 2011-07-22] (SUPERAdBlocker.com and SUPERAntiSpyware.com)
R1 SASKUTIL; C:\Program Files\SUPERAntiSpyware\SASKUTIL64.SYS [12368 2011-07-12] (SUPERAdBlocker.com and SUPERAntiSpyware.com)
R3 SRTSP; C:\Windows\System32\Drivers\N360x64\1506000.020\SRTSP64.SYS [876248 2014-08-25] (Symantec Corporation)
R1 SRTSPX; C:\Windows\system32\drivers\N360x64\1506000.020\SRTSPX64.SYS [37592 2014-08-25] (Symantec Corporation)
R0 SymDS; C:\Windows\System32\drivers\N360x64\1506000.020\SYMDS64.SYS [493656 2013-09-09] (Symantec Corporation)
R0 SymEFA; C:\Windows\System32\drivers\N360x64\1506000.020\SYMEFA64.SYS [1148120 2014-03-03] (Symantec Corporation)
R3 SymEvent; C:\Windows\system32\Drivers\SYMEVENT64x86.SYS [177752 2013-12-26] (Symantec Corporation)
R1 SymIRON; C:\Windows\system32\drivers\N360x64\1506000.020\Ironx64.SYS [266968 2014-08-06] (Symantec Corporation)
R1 SymNetS; C:\Windows\System32\Drivers\N360x64\1506000.020\SYMNETS.SYS [593112 2014-02-17] (Symantec Corporation)
R1 UimBus; C:\Windows\System32\DRIVERS\uimx64.sys [90928 2012-02-27] (Windows ® 2000 DDK provider)
R1 Uim_IM; C:\Windows\System32\Drivers\Uim_IMx64.sys [632752 2012-02-27] (Paragon)
R1 Uim_VIM; C:\Windows\System32\Drivers\uim_vimx64.sys [379696 2012-02-27] (Paragon)
S3 CpqDfw; system32\drivers\CpqDfw.sys [X]
S3 PTQHBUS; system32\DRIVERS\PTQHBUS.sys [X]
S3 PTQHMDM; system32\DRIVERS\PTQHMDM.sys [X]
S3 PTQHVSP; system32\DRIVERS\PTQHVSP.sys [X]

==================== NetSvcs (Whitelisted) ===================

(If an item is included in the fixlist, it will be removed from the registry. Any associated file could be listed separately to be moved.)

==================== One Month Created Files and Folders ========

(If an entry is included in the fixlist, the file\folder will be moved.)

2014-11-23 10:50 - 2014-11-23 10:52 - 00024585 _____ () C:\Users\Jean\Desktop\FRST.txt
2014-11-23 10:48 - 2014-11-23 10:50 - 00000000 ____D () C:\FRST
2014-11-23 10:48 - 2014-11-23 10:48 - 02118144 _____ (Farbar) C:\Users\Jean\Desktop\frst64.exe
2014-11-22 14:03 - 2014-11-22 14:03 - 00867192 _____ () C:\Users\Jean\Documents\Norton Recent History.txt
2014-11-21 15:33 - 2014-11-21 15:33 - 02140160 _____ () C:\Users\Jean\Desktop\adwcleaner_4.101.exe
2014-11-21 15:30 - 2014-11-21 15:30 - 00132597 _____ () C:\Users\Jean\Downloads\Flash_Disinfector.exe
2014-11-21 15:24 - 2014-11-21 15:24 - 00000000 ____D () C:\Users\Jean\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Chromecast
2014-11-19 14:25 - 2014-11-10 21:08 - 00728064 _____ (Microsoft Corporation) C:\Windows\system32\kerberos.dll
2014-11-19 14:25 - 2014-11-10 21:08 - 00241152 _____ (Microsoft Corporation) C:\Windows\system32\pku2u.dll
2014-11-19 14:25 - 2014-11-10 20:44 - 00550912 _____ (Microsoft Corporation) C:\Windows\SysWOW64\kerberos.dll
2014-11-19 14:25 - 2014-11-10 20:44 - 00186880 _____ (Microsoft Corporation) C:\Windows\SysWOW64\pku2u.dll
2014-11-19 14:24 - 2014-11-19 14:24 - 00020500 _____ () C:\Users\Jean\Desktop\dds.txt
2014-11-19 14:24 - 2014-11-19 14:24 - 00014719 _____ () C:\Users\Jean\Desktop\attach.txt
2014-11-19 14:14 - 2014-11-19 14:14 - 00688992 ____R (Swearware) C:\Users\Jean\Desktop\dds.com
2014-11-19 14:10 - 2014-11-19 14:10 - 00000000 __SHD () C:\Users\Jean\AppData\Local\EmieBrowserModeList
2014-11-16 18:15 - 2014-11-16 18:15 - 00004954 _____ () C:\Users\Jean\Desktop\ipconfig.txt
2014-11-12 03:45 - 2014-11-05 11:56 - 00304640 _____ (Microsoft Corporation) C:\Windows\system32\generaltel.dll
2014-11-12 03:45 - 2014-11-05 11:56 - 00228864 _____ (Microsoft Corporation) C:\Windows\system32\aepdu.dll
2014-11-12 03:45 - 2014-11-05 11:52 - 00424448 _____ (Microsoft Corporation) C:\Windows\system32\aeinv.dll
2014-11-12 03:44 - 2014-11-07 13:49 - 00388272 _____ (Microsoft Corporation) C:\Windows\system32\iedkcs32.dll
2014-11-12 03:44 - 2014-11-07 13:23 - 00341168 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iedkcs32.dll
2014-11-12 03:44 - 2014-11-05 22:04 - 02724864 _____ (Microsoft Corporation) C:\Windows\system32\mshtml.tlb
2014-11-12 03:44 - 2014-11-05 22:03 - 25110016 _____ (Microsoft Corporation) C:\Windows\system32\mshtml.dll
2014-11-12 03:44 - 2014-11-05 22:03 - 00004096 _____ (Microsoft Corporation) C:\Windows\system32\ieetwcollectorres.dll
2014-11-12 03:44 - 2014-11-05 21:47 - 00066560 _____ (Microsoft Corporation) C:\Windows\system32\iesetup.dll
2014-11-12 03:44 - 2014-11-05 21:46 - 00580096 _____ (Microsoft Corporation) C:\Windows\system32\vbscript.dll
2014-11-12 03:44 - 2014-11-05 21:46 - 00048640 _____ (Microsoft Corporation) C:\Windows\system32\ieetwproxystub.dll
2014-11-12 03:44 - 2014-11-05 21:44 - 00088064 _____ (Microsoft Corporation) C:\Windows\system32\MshtmlDac.dll
2014-11-12 03:44 - 2014-11-05 21:43 - 02884096 _____ (Microsoft Corporation) C:\Windows\system32\iertutil.dll
2014-11-12 03:44 - 2014-11-05 21:36 - 00054784 _____ (Microsoft Corporation) C:\Windows\system32\jsproxy.dll
2014-11-12 03:44 - 2014-11-05 21:35 - 00034304 _____ (Microsoft Corporation) C:\Windows\system32\iernonce.dll
2014-11-12 03:44 - 2014-11-05 21:31 - 00633856 _____ (Microsoft Corporation) C:\Windows\system32\ieui.dll
2014-11-12 03:44 - 2014-11-05 21:30 - 00144384 _____ (Microsoft Corporation) C:\Windows\system32\ieUnatt.exe
2014-11-12 03:44 - 2014-11-05 21:30 - 00114688 _____ (Microsoft Corporation) C:\Windows\system32\ieetwcollector.exe
2014-11-12 03:44 - 2014-11-05 21:29 - 00814080 _____ (Microsoft Corporation) C:\Windows\system32\jscript9diag.dll
2014-11-12 03:44 - 2014-11-05 21:28 - 02724864 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.tlb
2014-11-12 03:44 - 2014-11-05 21:23 - 06040064 _____ (Microsoft Corporation) C:\Windows\system32\jscript9.dll
2014-11-12 03:44 - 2014-11-05 21:20 - 00968704 _____ (Microsoft Corporation) C:\Windows\system32\MsSpellCheckingFacility.exe
2014-11-12 03:44 - 2014-11-05 21:16 - 00490496 _____ (Microsoft Corporation) C:\Windows\system32\dxtmsft.dll
2014-11-12 03:44 - 2014-11-05 21:13 - 00501248 _____ (Microsoft Corporation) C:\Windows\SysWOW64\vbscript.dll
2014-11-12 03:44 - 2014-11-05 21:13 - 00062464 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iesetup.dll
2014-11-12 03:44 - 2014-11-05 21:12 - 00047616 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieetwproxystub.dll
2014-11-12 03:44 - 2014-11-05 21:10 - 19781632 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.dll
2014-11-12 03:44 - 2014-11-05 21:10 - 00064000 _____ (Microsoft Corporation) C:\Windows\SysWOW64\MshtmlDac.dll
2014-11-12 03:44 - 2014-11-05 21:07 - 00077824 _____ (Microsoft Corporation) C:\Windows\system32\JavaScriptCollectionAgent.dll
2014-11-12 03:44 - 2014-11-05 21:05 - 02277376 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iertutil.dll
2014-11-12 03:44 - 2014-11-05 21:04 - 00047104 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jsproxy.dll
2014-11-12 03:44 - 2014-11-05 21:03 - 00030720 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iernonce.dll
2014-11-12 03:44 - 2014-11-05 21:02 - 00199680 _____ (Microsoft Corporation) C:\Windows\system32\msrating.dll
2014-11-12 03:44 - 2014-11-05 21:00 - 00478208 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieui.dll
2014-11-12 03:44 - 2014-11-05 21:00 - 00092160 _____ (Microsoft Corporation) C:\Windows\system32\mshtmled.dll
2014-11-12 03:44 - 2014-11-05 20:59 - 00115712 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieUnatt.exe
2014-11-12 03:44 - 2014-11-05 20:58 - 00620032 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jscript9diag.dll
2014-11-12 03:44 - 2014-11-05 20:57 - 00316928 _____ (Microsoft Corporation) C:\Windows\system32\dxtrans.dll
2014-11-12 03:44 - 2014-11-05 20:48 - 00418304 _____ (Microsoft Corporation) C:\Windows\SysWOW64\dxtmsft.dll
2014-11-12 03:44 - 2014-11-05 20:42 - 00060416 _____ (Microsoft Corporation) C:\Windows\SysWOW64\JavaScriptCollectionAgent.dll
2014-11-12 03:44 - 2014-11-05 20:41 - 00800768 _____ (Microsoft Corporation) C:\Windows\system32\msfeeds.dll
2014-11-12 03:44 - 2014-11-05 20:41 - 00716800 _____ (Microsoft Corporation) C:\Windows\system32\ie4uinit.exe
2014-11-12 03:44 - 2014-11-05 20:39 - 01359360 _____ (Microsoft Corporation) C:\Windows\system32\mshtmlmedia.dll
2014-11-12 03:44 - 2014-11-05 20:38 - 02124288 _____ (Microsoft Corporation) C:\Windows\system32\inetcpl.cpl
2014-11-12 03:44 - 2014-11-05 20:37 - 00168960 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msrating.dll
2014-11-12 03:44 - 2014-11-05 20:36 - 00076288 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtmled.dll
2014-11-12 03:44 - 2014-11-05 20:34 - 00285696 _____ (Microsoft Corporation) C:\Windows\SysWOW64\dxtrans.dll
2014-11-12 03:44 - 2014-11-05 20:30 - 14390272 _____ (Microsoft Corporation) C:\Windows\system32\ieframe.dll
2014-11-12 03:44 - 2014-11-05 20:22 - 00688640 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msfeeds.dll
2014-11-12 03:44 - 2014-11-05 20:21 - 04298240 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jscript9.dll
2014-11-12 03:44 - 2014-11-05 20:21 - 02051072 _____ (Microsoft Corporation) C:\Windows\SysWOW64\inetcpl.cpl
2014-11-12 03:44 - 2014-11-05 20:20 - 01155072 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtmlmedia.dll
2014-11-12 03:44 - 2014-11-05 20:17 - 02365440 _____ (Microsoft Corporation) C:\Windows\system32\wininet.dll
2014-11-12 03:44 - 2014-11-05 20:04 - 01550336 _____ (Microsoft Corporation) C:\Windows\system32\urlmon.dll
2014-11-12 03:44 - 2014-11-05 20:03 - 12819456 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieframe.dll
2014-11-12 03:44 - 2014-11-05 19:53 - 00799232 _____ (Microsoft Corporation) C:\Windows\system32\ieapfltr.dll
2014-11-12 03:44 - 2014-11-05 19:52 - 01892864 _____ (Microsoft Corporation) C:\Windows\SysWOW64\wininet.dll
2014-11-12 03:44 - 2014-11-05 19:48 - 01310208 _____ (Microsoft Corporation) C:\Windows\SysWOW64\urlmon.dll
2014-11-12 03:44 - 2014-11-05 19:47 - 00708096 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieapfltr.dll
2014-11-12 03:44 - 2014-10-13 20:16 - 00155064 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\ksecpkg.sys
2014-11-12 03:44 - 2014-10-13 20:13 - 00683520 _____ (Microsoft Corporation) C:\Windows\system32\termsrv.dll
2014-11-12 03:44 - 2014-10-13 20:12 - 01460736 _____ (Microsoft Corporation) C:\Windows\system32\lsasrv.dll
2014-11-12 03:44 - 2014-10-13 20:09 - 00146432 _____ (Microsoft Corporation) C:\Windows\system32\msaudite.dll
2014-11-12 03:44 - 2014-10-13 20:07 - 00681984 _____ (Microsoft Corporation) C:\Windows\system32\adtschema.dll
2014-11-12 03:44 - 2014-10-13 19:50 - 00022016 _____ (Microsoft Corporation) C:\Windows\SysWOW64\secur32.dll
2014-11-12 03:44 - 2014-10-13 19:49 - 00096768 _____ (Microsoft Corporation) C:\Windows\SysWOW64\sspicli.dll
2014-11-12 03:44 - 2014-10-13 19:47 - 00146432 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msaudite.dll
2014-11-12 03:44 - 2014-10-13 19:46 - 00681984 _____ (Microsoft Corporation) C:\Windows\SysWOW64\adtschema.dll
2014-11-12 03:44 - 2014-08-21 00:43 - 01882624 _____ (Microsoft Corporation) C:\Windows\system32\msxml3.dll
2014-11-12 03:44 - 2014-08-21 00:40 - 00002048 _____ (Microsoft Corporation) C:\Windows\system32\msxml3r.dll
2014-11-12 03:44 - 2014-08-21 00:26 - 01237504 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msxml3.dll
2014-11-12 03:44 - 2014-08-21 00:23 - 00002048 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msxml3r.dll
2014-11-12 03:43 - 2014-10-24 19:57 - 00077824 _____ (Microsoft Corporation) C:\Windows\system32\packager.dll
2014-11-12 03:43 - 2014-10-24 19:32 - 00067584 _____ (Microsoft Corporation) C:\Windows\SysWOW64\packager.dll
2014-11-12 03:43 - 2014-10-13 20:13 - 03241984 _____ (Microsoft Corporation) C:\Windows\system32\msi.dll
2014-11-12 03:43 - 2014-10-13 19:50 - 02363904 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msi.dll
2014-11-12 03:43 - 2014-10-09 18:57 - 03198976 _____ (Microsoft Corporation) C:\Windows\system32\win32k.sys
2014-11-12 03:43 - 2014-10-02 20:12 - 00500224 _____ (Microsoft Corporation) C:\Windows\system32\AUDIOKSE.dll
2014-11-12 03:43 - 2014-10-02 20:11 - 00680960 _____ (Microsoft Corporation) C:\Windows\system32\audiosrv.dll
2014-11-12 03:43 - 2014-10-02 20:11 - 00440832 _____ (Microsoft Corporation) C:\Windows\system32\AudioEng.dll
2014-11-12 03:43 - 2014-10-02 20:11 - 00296448 _____ (Microsoft Corporation) C:\Windows\system32\AudioSes.dll
2014-11-12 03:43 - 2014-10-02 20:11 - 00284672 _____ (Microsoft Corporation) C:\Windows\system32\EncDump.dll
2014-11-12 03:43 - 2014-10-02 19:44 - 00442880 _____ (Microsoft Corporation) C:\Windows\SysWOW64\AUDIOKSE.dll
2014-11-12 03:43 - 2014-10-02 19:44 - 00374784 _____ (Microsoft Corporation) C:\Windows\SysWOW64\AudioEng.dll
2014-11-12 03:43 - 2014-10-02 19:44 - 00195584 _____ (Microsoft Corporation) C:\Windows\SysWOW64\AudioSes.dll
2014-11-12 03:43 - 2014-09-19 03:42 - 00342016 _____ (Microsoft Corporation) C:\Windows\system32\schannel.dll
2014-11-12 03:43 - 2014-09-19 03:42 - 00314880 _____ (Microsoft Corporation) C:\Windows\system32\msv1_0.dll
2014-11-12 03:43 - 2014-09-19 03:42 - 00309760 _____ (Microsoft Corporation) C:\Windows\system32\ncrypt.dll
2014-11-12 03:43 - 2014-09-19 03:42 - 00210944 _____ (Microsoft Corporation) C:\Windows\system32\wdigest.dll
2014-11-12 03:43 - 2014-09-19 03:42 - 00086528 _____ (Microsoft Corporation) C:\Windows\system32\TSpkg.dll
2014-11-12 03:43 - 2014-09-19 03:42 - 00022016 _____ (Microsoft Corporation) C:\Windows\system32\credssp.dll
2014-11-12 03:43 - 2014-09-19 03:23 - 00259584 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msv1_0.dll
2014-11-12 03:43 - 2014-09-19 03:23 - 00248832 _____ (Microsoft Corporation) C:\Windows\SysWOW64\schannel.dll
2014-11-12 03:43 - 2014-09-19 03:23 - 00221184 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ncrypt.dll
2014-11-12 03:43 - 2014-09-19 03:23 - 00172032 _____ (Microsoft Corporation) C:\Windows\SysWOW64\wdigest.dll
2014-11-12 03:43 - 2014-09-19 03:23 - 00065536 _____ (Microsoft Corporation) C:\Windows\SysWOW64\TSpkg.dll
2014-11-12 03:43 - 2014-09-19 03:23 - 00017408 _____ (Microsoft Corporation) C:\Windows\SysWOW64\credssp.dll
2014-11-12 03:43 - 2014-08-11 20:02 - 00878080 _____ (Microsoft Corporation) C:\Windows\system32\IMJP10K.DLL
2014-11-12 03:43 - 2014-08-11 19:36 - 00701440 _____ (Microsoft Corporation) C:\Windows\SysWOW64\IMJP10K.DLL
2014-11-12 03:42 - 2014-10-17 20:05 - 00861696 _____ (Microsoft Corporation) C:\Windows\system32\oleaut32.dll
2014-11-12 03:42 - 2014-10-17 19:33 - 00571904 _____ (Microsoft Corporation) C:\Windows\SysWOW64\oleaut32.dll
2014-11-10 14:04 - 2014-11-10 14:04 - 00000000 ____D () C:\ProgramData\Kaspersky Lab
2014-11-10 13:59 - 2014-11-10 14:02 - 163995096 _____ () C:\Users\Jean\Downloads\setup_11.0.3.8.x01_2014_11_10_21_28.exe
2014-11-07 13:29 - 2014-11-07 13:29 - 00004849 _____ () C:\Users\Jean\Desktop\JRT.txt
2014-11-07 13:21 - 2014-11-07 13:21 - 00000000 ____D () C:\Windows\ERUNT
2014-11-07 12:59 - 2014-11-07 12:59 - 00000000 ____D () C:\Users\Jean\AppData\Local\GlassWire
2014-11-07 12:58 - 2014-11-17 10:17 - 00000000 ____D () C:\Program Files (x86)\GlassWire
2014-11-07 12:58 - 2014-11-07 12:58 - 00001929 _____ () C:\Users\Jean\Desktop\GlassWire.lnk
2014-11-07 12:58 - 2014-11-07 12:58 - 00000000 ____D () C:\Users\Jean\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\GlassWire 1.0
2014-11-07 12:58 - 2014-11-07 12:58 - 00000000 ____D () C:\ProgramData\GlassWire
2014-11-07 12:58 - 2014-11-04 23:54 - 00008704 _____ () C:\Windows\system32\Drivers\gwdrv.cat
2014-11-07 12:58 - 2014-11-04 23:41 - 00033296 _____ (SecureMix LLC) C:\Windows\system32\Drivers\gwdrv.sys
2014-11-07 12:57 - 2014-11-07 12:57 - 16338360 _____ (SecureMix LLC) C:\Users\Jean\Downloads\GlassWireSetup.exe
2014-11-06 12:44 - 2014-11-06 12:44 - 00000000 ____D () C:\Users\Jean\AppData\Roaming\SUPERAntiSpyware.com
2014-11-06 12:43 - 2014-11-23 10:42 - 00000000 ____D () C:\Program Files\SUPERAntiSpyware
2014-11-06 12:43 - 2014-11-06 12:43 - 00001868 _____ () C:\Users\Public\Desktop\SUPERAntiSpyware Free Edition.lnk
2014-11-06 12:43 - 2014-11-06 12:43 - 00000000 ____D () C:\ProgramData\SUPERAntiSpyware.com
2014-11-06 12:43 - 2014-11-06 12:43 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\SUPERAntiSpyware
2014-11-06 12:41 - 2014-11-06 12:42 - 20264984 _____ (SUPERAntiSpyware) C:\Users\Jean\Downloads\SUPERAntiSpyware.exe
2014-11-04 11:02 - 2014-11-16 17:23 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Coupons
2014-11-04 09:39 - 2010-08-30 08:34 - 00536576 _____ (SQLite Development Team) C:\Windows\SysWOW64\sqlite3.dll
2014-11-04 09:38 - 2014-11-21 15:36 - 00000000 ____D () C:\AdwCleaner
2014-11-04 09:37 - 2014-11-04 09:37 - 01375089 _____ () C:\Users\Jean\Downloads\AdwCleaner.exe
2014-11-02 13:39 - 2014-11-02 14:03 - 00000000 ____D () C:\ProgramData\Malwarebytes' Anti-Malware (portable)
2014-11-02 13:38 - 2014-11-02 14:03 - 00000000 ____D () C:\Users\Jean\Desktop\mbar
2014-11-02 13:13 - 2014-11-02 13:13 - 14349744 _____ (Malwarebytes Corp.) C:\Users\Jean\Downloads\mbar-1.07.0.1012.exe
2014-11-02 11:12 - 2014-11-02 11:12 - 00000000 ____D () C:\NBRT
2014-10-26 12:30 - 2014-10-26 14:33 - 00001564 _____ () C:\Windows\comsetup.log
2014-10-26 11:57 - 2014-10-26 12:13 - 00000000 ____D () C:\ProgramData\HitmanPro
2014-10-26 11:55 - 2014-10-26 11:55 - 11194928 _____ (SurfRight B.V.) C:\Users\Jean\Downloads\HitmanPro_x64.exe

==================== One Month Modified Files and Folders =======

(If an entry is included in the fixlist, the file\folder will be moved.)

2014-11-23 10:50 - 2009-07-13 22:45 - 00026192 ____H () C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
2014-11-23 10:50 - 2009-07-13 22:45 - 00026192 ____H () C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
2014-11-23 10:48 - 2010-08-30 03:14 - 01735033 _____ () C:\Windows\WindowsUpdate.log
2014-11-23 10:48 - 2009-07-13 23:13 - 00782510 _____ () C:\Windows\system32\PerfStringBackup.INI
2014-11-23 10:46 - 2012-03-30 17:28 - 00000830 _____ () C:\Windows\Tasks\Adobe Flash Player Updater.job
2014-11-23 10:42 - 2013-11-30 16:10 - 00000328 _____ () C:\Windows\Tasks\GlaryInitialize 4.job
2014-11-23 10:41 - 2014-03-03 13:50 - 00009252 _____ () C:\Windows\setupact.log
2014-11-23 10:41 - 2013-11-30 16:10 - 00000000 ____D () C:\Program Files (x86)\Glary Utilities 4
2014-11-23 10:41 - 2012-07-02 07:23 - 00000000 ____D () C:\temp
2014-11-23 10:41 - 2011-05-04 13:32 - 00000894 _____ () C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job
2014-11-23 10:41 - 2009-07-13 23:08 - 00000006 ____H () C:\Windows\Tasks\SA.DAT
2014-11-22 13:53 - 2014-03-05 13:00 - 00000074 _____ () C:\Windows\QUICKEN.INI
2014-11-22 13:53 - 2011-01-15 13:49 - 00000000 ____D () C:\Program Files (x86)\Quicken
2014-11-22 13:45 - 2010-10-19 16:52 - 00003950 _____ () C:\Windows\System32\Tasks\User_Feed_Synchronization-{474AA739-D18B-43C0-B4C2-8776998CAE27}
2014-11-22 13:41 - 2014-03-08 11:26 - 00074730 _____ () C:\Windows\PFRO.log
2014-11-21 17:05 - 2011-06-30 11:27 - 00003180 _____ () C:\Windows\System32\Tasks\HPCeeScheduleForJean
2014-11-21 17:05 - 2011-06-30 11:27 - 00000328 _____ () C:\Windows\Tasks\HPCeeScheduleForJean.job
2014-11-21 15:39 - 2014-08-11 21:58 - 00129752 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\MBAMSwissArmy.sys
2014-11-21 15:24 - 2014-01-24 13:26 - 00001210 _____ () C:\Users\Jean\Desktop\Chromecast.lnk
2014-11-19 15:30 - 2011-05-23 13:46 - 00000852 _____ () C:\Windows\Tasks\GoogleUpdateTaskUserS-1-5-21-778233862-3958696847-3620319111-1001Core.job
2014-11-17 14:35 - 2009-07-13 21:20 - 00000000 ____D () C:\Windows\rescache
2014-11-17 09:25 - 2011-05-23 13:46 - 00003872 _____ () C:\Windows\System32\Tasks\GoogleUpdateTaskUserS-1-5-21-778233862-3958696847-3620319111-1001UA
2014-11-17 09:25 - 2011-05-23 13:46 - 00003476 _____ () C:\Windows\System32\Tasks\GoogleUpdateTaskUserS-1-5-21-778233862-3958696847-3620319111-1001Core
2014-11-17 09:25 - 2011-05-23 13:46 - 00000904 _____ () C:\Windows\Tasks\GoogleUpdateTaskUserS-1-5-21-778233862-3958696847-3620319111-1001UA.job
2014-11-17 09:25 - 2011-05-04 13:32 - 00003894 _____ () C:\Windows\System32\Tasks\GoogleUpdateTaskMachineUA
2014-11-17 09:25 - 2011-05-04 13:32 - 00003642 _____ () C:\Windows\System32\Tasks\GoogleUpdateTaskMachineCore
2014-11-17 09:25 - 2011-05-04 13:32 - 00000898 _____ () C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job
2014-11-16 17:38 - 2009-07-13 21:20 - 00000000 ____D () C:\Windows\system32\NDF
2014-11-13 03:41 - 2009-07-13 22:45 - 00510512 _____ () C:\Windows\system32\FNTCACHE.DAT
2014-11-13 03:38 - 2014-05-07 02:01 - 00000000 ___SD () C:\Windows\system32\CompatTel
2014-11-13 03:20 - 2010-11-10 12:09 - 00000000 ____D () C:\ProgramData\Microsoft Help
2014-11-13 03:14 - 2013-08-15 02:02 - 00000000 ____D () C:\Windows\system32\MRT
2014-11-13 03:04 - 2010-10-20 09:37 - 103374192 _____ (Microsoft Corporation) C:\Windows\system32\MRT.exe
2014-11-12 17:59 - 2010-12-07 14:09 - 00000000 ____D () C:\Users\Jean\AppData\Local\Corel
2014-11-12 00:46 - 2012-03-30 17:28 - 00003768 _____ () C:\Windows\System32\Tasks\Adobe Flash Player Updater
2014-11-12 00:46 - 2012-03-30 17:27 - 00701104 _____ (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerApp.exe
2014-11-12 00:46 - 2011-06-01 16:28 - 00071344 _____ (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
2014-11-11 16:37 - 2010-12-07 14:09 - 00000000 ____D () C:\Users\Jean\Documents\My PSP Files
2014-11-10 12:54 - 2014-10-21 15:24 - 00002441 _____ () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Reader XI.lnk
2014-11-10 12:50 - 2012-01-17 14:13 - 00000000 ____D () C:\Users\Public\Documents\Downloaded Bills
2014-11-10 12:49 - 2011-04-04 13:06 - 00000000 ____D () C:\ProgramData\pdf995
2014-11-07 13:11 - 2014-08-29 10:04 - 00000000 ____D () C:\Users\Jean\AppData\Local\Adobe
2014-11-07 13:08 - 2010-10-19 16:46 - 00159608 _____ () C:\Users\Jean\AppData\Local\GDIPFONTCACHEV1.DAT
2014-11-02 13:38 - 2014-08-11 21:57 - 00092888 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\mbamchameleon.sys
2014-10-31 09:34 - 2011-05-23 13:46 - 00002366 _____ () C:\Users\Jean\Desktop\Google Chrome.lnk
2014-10-26 14:41 - 2014-10-21 17:03 - 00000000 ___DC () C:\Users\Jean\AppData\Local\MigWiz
2014-10-26 12:30 - 2009-07-13 21:20 - 00000000 ____D () C:\Windows\registration
2014-10-26 11:27 - 2014-08-11 21:58 - 00001162 _____ () C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk
2014-10-26 11:27 - 2014-08-11 21:58 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes Anti-Malware
2014-10-26 11:27 - 2014-08-11 21:57 - 00000000 ____D () C:\Program Files (x86)\Malwarebytes Anti-Malware
2014-10-26 11:24 - 2014-10-23 17:57 - 00000000 ____D () C:\Users\Jean\AppData\Local\NPE
2014-10-26 11:09 - 2014-10-23 18:00 - 00000000 ____D () C:\NPE

Some content of TEMP:
====================
C:\Users\Jean\AppData\Local\Temp\ose00000.exe
C:\Users\Jean\AppData\Local\Temp\_is6FDF.exe
C:\Users\Jean\AppData\Local\Temp\_is7B05.exe

==================== Bamital & volsnap Check =================

(There is no automatic fix for files that do not pass verification.)

C:\Windows\System32\winlogon.exe => File is digitally signed
C:\Windows\System32\wininit.exe => File is digitally signed
C:\Windows\SysWOW64\wininit.exe => File is digitally signed
C:\Windows\explorer.exe => File is digitally signed
C:\Windows\SysWOW64\explorer.exe => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\SysWOW64\svchost.exe => File is digitally signed
C:\Windows\System32\services.exe => File is digitally signed
C:\Windows\System32\User32.dll => File is digitally signed
C:\Windows\SysWOW64\User32.dll => File is digitally signed
C:\Windows\System32\userinit.exe => File is digitally signed
C:\Windows\SysWOW64\userinit.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
C:\Windows\System32\Drivers\volsnap.sys => File is digitally signed

LastRegBack: 2014-11-17 12:44

==================== End Of Log ============================

 

 

 

And the Addition.txt:

 

Additional scan result of Farbar Recovery Scan Tool (x64) Version: 23-11-2014
Ran by Jean at 2014-11-23 10:53:43
Running from C:\Users\Jean\Desktop
Boot Mode: Normal
==========================================================

==================== Security Center ========================

(If an entry is included in the fixlist, it will be removed.)

AV: Norton 360 (Enabled - Up to date) {D87FA2C0-F526-77B1-D6EC-0EDF3936CEDB}
AS: Norton 360 (Enabled - Up to date) {631E4324-D31C-783F-EC5C-35AD42B18466}
AS: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
FW: Norton 360 (Enabled) {E04423E5-BF49-76E9-FDB3-A7EAC7E589A0}

==================== Installed Programs ======================

(Only the adware programs with "hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.)

Acrobat.com (HKLM-x32\...\{287ECFA4-719A-2143-A09B-D6A12DE54E40}) (Version: 1.6.65 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 2.6.0.19140 - Adobe Systems Incorporated)
Adobe Community Help (HKLM-x32\...\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 3.5.23 - Adobe Systems Incorporated.)
Adobe Flash Player 15 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 15.0.0.223 - Adobe Systems Incorporated)
Adobe Flash Player 15 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 15.0.0.223 - Adobe Systems Incorporated)
Adobe Photoshop.com Inspiration Browser (HKLM-x32\...\PhotoshopdotcomInspirationBrowser.4C35C4D325D350FE0114230CBADCA2DDD0AC8D25.1) (Version: 3.07 - Adobe Systems Incorporated)
Adobe Premiere Elements 10 (HKLM\...\PremElem100) (Version: 10.0 - Adobe Systems Incorporated)
Adobe Premiere Elements 10 (Version: 10.0 - Adobe Systems Incorporated) Hidden
Adobe Premiere Elements 10 Content (HKLM-x32\...\Adobe Premiere Elements 10 Content) (Version: 10.0 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.09) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.09 - Adobe Systems Incorporated)
Adobe Shockwave Player 11.5 (HKLM-x32\...\{9ECF7817-DB11-4FBA-9DF1-296A578D513A}) (Version: 11.5.7.609 - Adobe Systems, Inc)
AnswerWorks 5.0 English Runtime (HKLM-x32\...\{DBCC73BA-C69A-4BF5-B4BF-F07501EE7039}) (Version: 5.0.7 - Vantage Software Technologies)
Apple Application Support (HKLM-x32\...\{F5266D28-E0B2-4130-BFC5-EE155AD514DC}) (Version: 2.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
ATI Catalyst Install Manager (HKLM\...\{28FA742C-DC52-9804-7116-E198E0AEFAE4}) (Version: 3.0.790.0 - ATI Technologies, Inc.)
Audacity 1.2.6 (HKLM-x32\...\Audacity_is1) (Version:  - )
Audacity 1.3.13 (Unicode) (HKLM-x32\...\Audacity 1.3 Beta (Unicode)_is1) (Version:  - Audacity Team)
Avanquest update (HKLM-x32\...\{76E41F43-59D2-4F30-BA42-9A762EE1E8DE}) (Version: 1.31 - Avanquest Software)
Broadcom 2070 Bluetooth 3.0 (HKLM\...\{436E0B79-2CFB-4E5F-9380-E17C1B25D0C5}) (Version: 6.3.0.5600 - Broadcom Corporation)
Broadcom 802.11 Wireless LAN Adapter (HKLM\...\Broadcom 802.11 Wireless LAN Adapter) (Version: 5.60.350.6 - Broadcom Corporation)
C3200n Series GDI Driver from OKI® Printing Solutions for Windows  (HKLM-x32\...\{2C52D6EB-EE7E-45C4-AFB8-1242164A4A44}) (Version: 210 - OKI® Printing Solutions)
Canon Easy-PhotoPrint EX (HKLM-x32\...\Easy-PhotoPrint EX) (Version:  - )
Canon IJ Network Scanner Selector EX (HKLM-x32\...\Canon_IJ_Network_Scanner_Selector_EX) (Version:  - )
Canon IJ Network Tool (HKLM-x32\...\Canon_IJ_Network_UTILITY) (Version:  - )
Canon MG3100 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MG3100_series) (Version:  - )
Canon MG3100 series On-screen Manual (HKLM-x32\...\Canon MG3100 series On-screen Manual) (Version:  - )
Canon MG3100 series User Registration (HKLM-x32\...\Canon MG3100 series User Registration) (Version:  - )
Canon MP Navigator EX 5.0 (HKLM-x32\...\MP Navigator EX 5.0) (Version:  - )
Canon My Printer (HKLM-x32\...\CanonMyPrinter) (Version:  - )
Canon Solution Menu EX (HKLM-x32\...\CanonSolutionMenuEX) (Version:  - )
ccc-core-static (x32 Version: 2010.0929.2212.37971 - ATI) Hidden
ChromecastApp (HKU\S-1-5-21-778233862-3958696847-3620319111-1001\...\{079ede36-133d-44b0-8053-c7c1fa8d2e0d}_is1) (Version: 1.5.1383.0 - Google Inc.)
CinemaNow Media Manager (HKLM-x32\...\{6C122441-1861-4CD7-B1C5-A163A6984E12}) (Version: 1.9.1.105 - CinemaNow, Inc.)
Color Swatch (HKLM-x32\...\{1F276EC4-CCCE-497C-A3FA-2AF6978259E5}) (Version: 1.00.000 - )
Contents (x32 Version: 1.6.0.286 - Corel Corporation) Hidden
Corel KPT Collection (HKLM-x32\...\_{9C9078D1-FA30-4E1B-A194-983A4898F848}) (Version:  - Corel Corporation)
Corel KPT Collection (x32 Version: 1.00.0000 - Corel Corporation) Hidden
Corel PaintShop Photo Pro X3 (HKLM-x32\...\_{D1AEB5DB-04FA-489D-94EF-8600898B93EE}) (Version: 1.6.1.116 - Corel Corporation)
Corel PaintShop Photo Pro X3 (x32 Version: 1.00.0000 - Corel Corporation) Hidden
Corel VideoStudio Pro X3 (HKLM-x32\...\_{F072CA07-A781-45E4-9975-C033A73019CF}) (Version: 1.6.0.286 - Corel Corporation)
CyberLink DVD Suite (HKLM-x32\...\InstallShield_{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 7.0.3003 - CyberLink Corp.)
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Defraggler (HKLM\...\Defraggler) (Version: 2.17 - Piriform)
DeviceIO (x32 Version: 1.6.0.286 - Corel Corporation) Hidden
DHTML Editing Component (HKLM-x32\...\{2EA870FA-585F-4187-903D-CB9FFD21E2E0}) (Version: 6.02.0001 - Microsoft Corporation)
DIRECTV Player (HKLM-x32\...\{C199DEA2-657E-46C2-9FDB-7C1C068B6B35}) (Version: 6.1 - DIRECTV)
DirectX 9 Runtime (x32 Version: 1.00.0000 - Sonic Solutions) Hidden
Ditto 3.17.0.17 (HKLM-x32\...\Ditto_is1) (Version:  - Scott Brogden)
DuckCapture Standard 2.7 (HKLM-x32\...\DuckCapture_is1) (Version: 2.7 - DuckLink)
Duplicate Finder (HKLM-x32\...\{0670E1C9-84EF-4C85-B030-CF0A5A76B212}_is1) (Version: 4.2.1.0 - Ashisoft)
DVD Menu Pack for HP MediaSmart Video (HKLM-x32\...\InstallShield_{FB4BB287-37F9-4E27-9C4D-2D3882E08EFF}) (Version: 4.1.4121 - Hewlett-Packard)
DVD Menu Pack for HP MediaSmart Video (x32 Version: 4.1.4121 - Hewlett-Packard) Hidden
EaseUS Data Recovery Wizard 5.6.1 (HKLM-x32\...\EaseUS Data Recovery Wizard 5.6.1_is1) (Version:  - EaseUS)
Easy Watermark Studio Lite version 3.4 (HKLM-x32\...\{964901C7-A5A4-4262-A435-04FF0CB5EF64}_is1) (Version: 3.4 - Refero Group SRL)
Elements 10 Organizer (x32 Version: 10.0 - Adobe Systems Incorporated) Hidden
Energy Star Digital Logo (HKLM-x32\...\{BD1A34C9-4764-4F79-AE1F-112F8C89D3D4}) (Version: 1.0.1 - Hewlett-Packard)
ESU for Microsoft Windows 7 (HKLM-x32\...\{3877C901-7B90-4727-A639-B6ED2DD59D43}) (Version: 1.0.0 - Hewlett-Packard)
Family Tree Maker 2010 (HKLM-x32\...\Family Tree Maker 2010) (Version: 19.0.180 - Ancestry.com)
Family Tree Maker 2010 (x32 Version: 19.0.180 - Ancestry.com) Hidden
Family Tree Maker Version 16 (HKLM-x32\...\{2B59AB31-EBD0-45E4-A725-7112904DA605}) (Version:  - )
File Renamer - Basic (HKLM-x32\...\File Renamer - Basic) (Version: 6.3 - Sherrod Computers)
FileMenu Tools (HKLM\...\FileMenu Tools_is1) (Version:  - LopeSoft - Rubén López Hernández)
Garmin USB Drivers (HKLM-x32\...\{510D2239-6C2E-457B-9590-485EC552D94D}) (Version: 2.3.0.0 - Garmin Ltd or its subsidiaries)
Garmin WebUpdater (HKLM-x32\...\{6C94A234-CA2C-4D3C-81E6-6AAA8069825D}) (Version: 2.5.5 - Garmin Ltd or its subsidiaries)
Glary Utilities 4.0 (HKLM-x32\...\Glary Utilities 4) (Version: 4.0.0.53 - Glarysoft Ltd)
GlassWire 1.0 (remove only) (HKLM-x32\...\GlassWire 1.0) (Version: 1.0.30 - SecureMix LLC)
GNS 480 Simulator (HKLM-x32\...\{63E2EC92-0B96-46A0-B7E9-715D3ECA2546}) (Version:  - )
Google Chrome (HKU\S-1-5-21-778233862-3958696847-3620319111-1001\...\Google Chrome) (Version: 38.0.2125.111 - Google Inc.)
Google Earth (HKLM-x32\...\{4D2A6330-2F8B-11E3-9C40-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
GroupMail :: Free Edition (HKLM-x32\...\{72FC0445-FE6D-4E12-815B-3A8C5E3704DA}_is1) (Version: 6.0.0.3 - Infacta Ltd.)
H&R Block Basic + Efile 2010 (HKLM-x32\...\{FD2B3CFD-AFBD-4944-A79D-407CB3C24110}) (Version: 10.02.6402 - HRB Technology, LLC.)
H&R Block Deluxe + Efile 2011 (HKLM-x32\...\{7330262C-0A1C-4B3B-ACFF-7EEC5BF65CCF}) (Version: 11.04.7102 - HRB Technology, LLC.)
H&R Block Deluxe + Efile 2012 (HKLM-x32\...\{89D20029-0578-4D8D-979A-695C8D868868}) (Version: 12.04.7803 - HRB Technology, LLC.)
H&R Block Deluxe + Efile 2013 (HKLM-x32\...\{AD9F55C5-93F8-4CAB-A311-77C195912CA4}) (Version: 13.04.7601 - HRB Technology, LLC.)
honestech VHS to DVD 5.0 Deluxe (HKLM-x32\...\{44FF002B-5AB3-4447-8F98-614387B63EE6}) (Version: 5.0 - honestech)
honestech VHS to DVD 5.0 Deluxe (x32 Version: 5.0 - honestech) Hidden
HP 3D DriveGuard (HKLM\...\{299625B9-6C69-462C-9CEA-8E06D878B1C5}) (Version: 4.0.5.1 - Hewlett-Packard Company)
HP Advisor (HKLM-x32\...\{40FB8D7C-6FF8-4AF2-BC8B-0B1DB32AF04B}) (Version: 3.4.10262.3295 - Hewlett-Packard)
HP Documentation (HKLM-x32\...\{7D4318AC-9560-46F0-910F-0B38D6CDC009}) (Version: 1.1.2.0 - Hewlett-Packard)
HP DVB-T TV Tuner 8.0.64.43 (HKLM-x32\...\HP DVB-T TV Tuner) (Version: 8.0.64.43 - )
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.1.3 - WildTangent)
HP MediaSmart CinemaNow 2.0 (HKLM-x32\...\{9008D736-35CA-40DB-A2BE-5F32D954E5AA}) (Version: 2.0 - Hewlett-Packard)
HP MediaSmart DVD (HKLM-x32\...\InstallShield_{DCCAD079-F92C-44DA-B258-624FC6517A5A}) (Version: 4.1.4229 - Hewlett-Packard)
HP MediaSmart Movies and TV (HKLM\...\{4B4E2FA2-3B1E-4147-99DB-5033981D8C2F}) (Version: 1.0.0.10 - Hewlett-Packard)
HP MediaSmart Music (HKLM-x32\...\InstallShield_{91A34181-9FAD-43AB-A35F-E7A8945B7E1C}) (Version: 4.1.4215 - Hewlett-Packard)
HP MediaSmart Photo (HKLM-x32\...\InstallShield_{6DAF8CDC-9B04-413B-A0F2-BCC13CF8A5BF}) (Version: 4.1.4211 - Hewlett-Packard)
HP MediaSmart SmartMenu (HKLM\...\{731A1D36-BF17-4C76-B7E7-CC055AF8C54E}) (Version: 3.1.1.12 - Hewlett-Packard)
HP MediaSmart Video (HKLM-x32\...\InstallShield_{D12E3E7F-1B13-4933-A915-16C7DD37A095}) (Version: 4.1.4214 - Hewlett-Packard)
HP MediaSmart Webcam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 4.1.3024 - Hewlett-Packard)
HP MediaSmart/TouchSmart Netflix (HKLM-x32\...\{78F1A88C-5322-4DF7-BDCF-9AB8F5F4041C}) (Version: 1.0.9.0 - Hewlett-Packard)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.3611 - HP Photo Creations Powered by RocketLife)
HP Power Manager (HKLM-x32\...\{872B1C80-38EC-4A31-A25C-980820593900}) (Version: 1.2.3 - Hewlett-Packard Company)
HP Quick Launch (HKLM-x32\...\{BB1C717E-376C-4AA1-8940-81BFC38D9778}) (Version: 2.4.4 - Hewlett-Packard Company)
HP Setup (HKLM-x32\...\{72D90DB3-A16A-4545-B555-868471101833}) (Version: 8.1.4186.3400 - Hewlett-Packard)
HP SimplePass Identity Protection (HKLM\...\{5BF97E02-2F6A-412A-BB4D-B6E2DC65FCA7}) (Version: 5.20.205 - DigitalPersona, Inc.)
HP Software Framework (HKLM-x32\...\{6C302296-6129-4125-9FD6-2188ECD8814E}) (Version: 4.1.6.1 - Hewlett-Packard Company)
HP Support Solutions Framework (HKLM-x32\...\{C43602FE-988C-47BA-9F9F-B95FDDAFB624}) (Version: 11.50.0031 - Hewlett-Packard Company)
HP Wireless Assistant (HKLM\...\{B5FC1E1B-E70D-45F1-8E40-A3C30698B323}) (Version: 4.0.9.0 - Hewlett-Packard Company)
Hulu Desktop (HKU\S-1-5-21-778233862-3958696847-3620319111-1001\...\HuluDesktop) (Version: 0.9.13 - Hulu LLC)
ICA (x32 Version: 1.6.0.286 - Corel Corporation) Hidden
ICA (x32 Version: 1.6.1.116 - Corel Corporation) Hidden
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6292.0 - IDT)
Internet Explorer (Enable DEP) (HKLM\...\{a9264802-8a7a-40fe-a135-5c6d204aed7a}.sdb) (Version:  - )
IPM_PSP_Pro (x32 Version: 1.00.0000 - Corel Corporation) Hidden
IPM_VS_Pro (x32 Version: 13.0 - Corel Corporation) Hidden
ISCOM (x32 Version: 1.6.0.286 - Corel Corporation) Hidden
ISCOM (x32 Version: 1.6.1.116 - Corel Corporation) Hidden
iSEEK AnswerWorks English Runtime (HKLM-x32\...\{18A8E78B-9EF2-496E-B310-BCD8E4C1DAB3}) (Version: 010.000.0101 - Vantage Linguistics)
Java 7 Update 65 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217025FF}) (Version: 7.0.650 - Oracle)
Junk Mail filter update (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.2907 - CyberLink Corp.)
LabelPrint (x32 Version: 2.5.2907 - CyberLink Corp.) Hidden
LAME v3.98.3 for Audacity (HKLM-x32\...\LAME for Audacity_is1) (Version:  - )
Lexmark 2600 Series (HKLM\...\Lexmark 2600 Series) (Version:  - Lexmark International, Inc.)
LightScribe System Software (HKLM-x32\...\{46BA053F-57B3-4153-BDB6-D37EEC8B12D7}) (Version: 1.18.15.1 - LightScribe)
LQ Desktop Directory (HKLM-x32\...\{367CCFBD-3194-432E-B7A8-4DBE31E849C8}) (Version: 6.0.3 - Innovata LLC)
MailList Controller 8.51 (HKLM-x32\...\MailList Controller_is1) (Version:  - Arclab Software GbR)
Malwarebytes Anti-Malware version 2.0.3.1025 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.3.1025 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-0012-0000-0000-0000000FF1CE}_STANDARDR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Standard 2007 (HKLM-x32\...\STANDARDR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Primary Interoperability Assemblies 2005 (HKLM-x32\...\{D24DB8B9-BB6C-4334-9619-BA1C650E13D3}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (HKLM\...\{8338783A-0968-3B85-AFC7-BAAE0A63DC50}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (HKLM-x32\...\{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft WSE 3.0 (HKLM-x32\...\{EDEA8AB7-7683-4ED2-AA19-E6C078064C0D}) (Version: 3.0.5305.0 - Microsoft Corporation)
Motorola Device Manager (HKLM-x32\...\{28DB8373-C1BB-444F-A427-A55585A12ED7}) (Version: 2.4.5 - Motorola Mobility)
Motorola Device Software Update (x32 Version: 13.09.3001 - Motorola Mobility) Hidden
Motorola Mobile Drivers Installation 6.3.0 (HKLM\...\{759E6A2F-1F01-45EF-A0C4-22F1B56CB975}) (Version: 6.3.0 - Motorola Mobility LLC)
Movie Maker (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Movie Theme Pack for HP MediaSmart Video (HKLM-x32\...\InstallShield_{3023EBDA-BF1B-4831-B347-E5018555F26E}) (Version: 4.1.4030 - Hewlett-Packard)
Movie Theme Pack for HP MediaSmart Video (x32 Version: 4.1.4030 - Hewlett-Packard) Hidden
MSVCRT110_amd64 (Version: 16.4.1109.0912 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (HKLM-x32\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2721691) (HKLM-x32\...\{355B5AC0-CEEE-42C5-AD4D-7F3CFD806C36}) (Version: 4.30.2114.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2758694) (HKLM-x32\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB973685) (HKLM-x32\...\{859DFA95-E4A6-48CD-B88E-A3E483E89B44}) (Version: 4.30.2107.0 - Microsoft Corporation)
Norton 360 (HKLM-x32\...\N360) (Version: 21.6.0.32 - Symantec Corporation)
Norton Online Backup (HKLM-x32\...\{40A66DF6-22D3-44B5-A7D3-83B118A2C0DC}) (Version: 2.1.17869 - Symantec Corporation)
Nvu 1.0PR (HKLM-x32\...\Nvu_is1) (Version: 1.0PR - Linspire Inc.)
OKI Color Correct Utility (HKLM-x32\...\{5D729200-F340-4A74-A1E9-32387CDC63EF}) (Version:  - )
PaintShop Photo Pro X3 Registration Incentive (x32 Version: 1.00.0000 - Corel Corporation) Hidden
Paragon Hard Disk Manager™ 12 Suite (HKLM-x32\...\{29258311-EA49-11DE-967C-005056C00008}) (Version: 90.00.0003 - Paragon Software)
Pdf995 (installed by H&R Block) (HKLM-x32\...\Pdf995) (Version:  - )
PdfEdit995 (installed by H&R Block) (HKLM-x32\...\PdfEdit995) (Version:  - )
PDFill PDF Editor with FREE Writer and FREE Tools (HKLM\...\{D1399216-81B2-457C-A0F7-73B9A2EF6902}) (Version: 9.0 - PlotSoft LLC)
Photo Common (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Photo Gallery (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Photo Story 3 for Windows (HKLM-x32\...\{4F41AD68-89F2-4262-A32C-2F70B01FCE9E}) (Version: 3.0.1115.11 - Microsoft Corporation)
PhotoNow! (HKLM-x32\...\InstallShield_{D36DD326-7280-11D8-97C8-000129760CBE}) (Version: 1.1.6904 - CyberLink Corp.)
PhotoNow! (x32 Version: 1.1.6904 - CyberLink Corp.) Hidden
PMB (HKLM-x32\...\{B6A98E5F-D6A7-46FB-9E9D-1F7BF443491C}) (Version: 5.8.02.10270 - Sony Corporation)
PMB Updater (HKLM-x32\...\{A0BB1E68-1DD0-4acd-AD82-EDA0E49F0615}) (Version: 5.6.01.03300 - Sony Corporation)
Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.1.4204 - CyberLink Corp.)
Power2Go (x32 Version: 6.1.4204 - CyberLink Corp.) Hidden
PowerDirector (HKLM-x32\...\InstallShield_{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 8.0.3003 - CyberLink Corp.)
PowerDirector (x32 Version: 8.0.3003 - CyberLink Corp.) Hidden
PRE10STI64Installer (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
PSPPContent (x32 Version: 1.00.0000 - Corel Corporation) Hidden
PSPPRO_DCRAW (x32 Version: 13.0.0 - Corel Corporation) Hidden
PureHD (x32 Version: 1.6.0.286 - Corel Corporation) Hidden
Quicken 2009 (HKLM-x32\...\{ED2A3C11-3EA8-4380-B59C-F2C1832731B0}) (Version: 18.1.1.29 - Intuit)
Quicken 2012 (HKLM-x32\...\{0A1E0BDA-5E8F-436d-8BE5-7E97C5CB899D}) (Version: 21.1.7.18 - Intuit)
QuickTime (HKLM-x32\...\{B67BAFBA-4C9F-48FA-9496-933E3B255044}) (Version: 7.74.80.86 - Apple Inc.)
Realtek Ethernet Controller Driver For Windows 7 (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.11.1127.2009 - Realtek)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30113 - Realtek Semiconductor Corp.)
Recovery Manager (x32 Version: 5.5.3023 - CyberLink Corp.) Hidden
Roxio Creator 2010 (HKLM-x32\...\{89A15676-78AE-4D51-BF5B-DEE3E0D46C94}) (Version: 12.0 - Roxio)
Roxio File Backup (Version: 1.3.0 - Roxio) Hidden
Roxio PhotoShow (HKLM-x32\...\Roxio PhotoShow) (Version: 6.0 - Roxio)
Serif CraftArtist (HKLM-x32\...\{C1B148C9-FACF-45F1-8356-4E1C5E3DAA5B}) (Version: 1.0.6.046 - Serif (Europe) Ltd)
Serif DrawPlus Starter Edition (HKLM-x32\...\{33311EA4-0ECA-4E7F-83E5-8A92CD760152}) (Version: 2.0.2.010 - Serif (Europe) Ltd)
Serif PagePlus X6 (HKLM-x32\...\{E2B22002-9C8B-43CC-A75B-464B6ED4FF6B}) (Version: 16.0.3.29 - Serif (Europe) Ltd)
Serif Photo Projects (HKLM-x32\...\{D87677F6-5F58-4BB9-8D50-78A1BF9C2F33}) (Version: 1.0.2.024 - Serif (Europe) Ltd)
Setup (x32 Version: 1.6.0.286 - Corel Corporation) Hidden
Setup (x32 Version: 1.6.1.116 - Corel Corporation) Hidden
Share (x32 Version: 1.6.0.286 - Corel Corporation) Hidden
Share64 (Version: 1.6.0.286 - Corel Corporation) Hidden
SmartSound Common Data (HKLM-x32\...\InstallShield_{B8A2869E-30CA-40C5-9CF8-BD7354E57EF8}) (Version: 1.1.0 - SmartSound Software Inc.)
SmartSound Common Data (x32 Version: 1.1.0 - SmartSound Software Inc.) Hidden
SmartSound Premiere Elements 10 x64 Plugin (HKLM\...\{3DAE9A67-DD8D-4EDB-91F7-7B5132B1864D}) (Version: 5.70.0001 - SmartSound Software Inc.)
SmartSound Quicktracks Plugin (HKLM-x32\...\InstallShield_{4A7FDA4D-F4D7-4A49-934A-066D59A43C7E}) (Version: 3.0.8.0 - SmartSound Software Inc)
SmartSound Quicktracks Plugin (x32 Version: 3.0.8.0 - SmartSound Software Inc) Hidden
SmartSound Sonicfire Pro 5 (HKLM-x32\...\InstallShield_{1D273D91-D7D5-4036-8B84-EB4615FF5F81}) (Version: 5.7.1 - SmartSound Software Inc.)
SmartSound Sonicfire Pro 5 (x32 Version: 5.7.1 - SmartSound Software Inc.) Hidden
Sony Image Data Suite (HKLM-x32\...\{359FCAA7-B544-4147-AE3B-8C8A526E2427}) (Version: 3.2.00.19080 - Sony Corporation)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1158 - SUPERAntiSpyware.com)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.3.29.0 - Synaptics Incorporated)
TeamViewer 9 (HKLM-x32\...\TeamViewer 9) (Version: 9.0.32494 - TeamViewer)
Times Reader (HKLM-x32\...\com.nyt.timesreader.78C54164786ADE80CB31E1C5D95607D0938C987A.1) (Version: 2.061 - The New York Times Company)
Times Reader (x32 Version: 2.061 - The New York Times Company) Hidden
Ulead VideoStudio SE DVD (HKLM-x32\...\{8F8D9297-FDD2-405A-97E7-E52C7B2F97B3}) (Version: 10.0 - Ulead Systems)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-0012-0000-0000-0000000FF1CE}_STANDARDR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
USB2.0 VIDBOX NW03  (HKLM-x32\...\{2758691A-2CDE-4942-A4AC-0E8F61FE2067}) (Version: 3.0.2 - honestech)
Validity Sensors DDK (HKLM\...\{426FAE9F-7373-496E-A215-9DB7EF4398CF}) (Version: 4.1.139.0 - Validity Sensors, Inc.)
VD64Inst (Version: 1.00.0000 - Roxio, Inc.) Hidden
Video Expressions (HKLM-x32\...\{5849149C-3938-449A-A9B8-BEBC80016735}) (Version:  - Individual Software)
VIO (x32 Version: 1.6.0.286 - Corel Corporation) Hidden
VSClassic (x32 Version: 1.6.0.286 - Corel Corporation) Hidden
VSPro (x32 Version: 1.6.0.286 - Corel Corporation) Hidden
Watermark Image software version 2.1.3.2 (HKLM-x32\...\Watermark Image_is1) (Version:  - )
Web Easy Professional (x32 Version: 8.0.0 - Avanquest) Hidden
Web Easy Professional 8 (HKLM-x32\...\{A6806D86-BFF3-49CD-8E2B-87BB3507E53F}) (Version: 8 - Avanquest)
Windows Driver Package - Garmin (grmnusb) GARMIN Devices  (06/03/2009 2.3.0.0) (HKLM\...\49CF605F02C7954F4E139D18828DE298CD59217C) (Version: 06/03/2009 2.3.0.0 - Garmin)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3508.0205 - Microsoft Corporation)
Windows Live Sync (HKLM-x32\...\{B10914FD-8812-47A4-85A1-50FCDE7F1F33}) (Version: 14.0.8117.416 - Microsoft Corporation)
Windows Media Encoder 9 Series (HKLM-x32\...\Windows Media Encoder 9) (Version:  - )
Xenu's Link Sleuth (HKLM-x32\...\Xenu's Link Sleuth) (Version: 1.3.8 - Tilman Hausherr)

==================== Custom CLSID (selected items): ==========================

(If an entry is included in the fixlist, it will be removed from registry. Any eventual file will not be moved.)

CustomCLSID: HKU\S-1-5-21-778233862-3958696847-3620319111-1001_Classes\CLSID\{0F22A205-CFB0-4679-8499-A6F44A80A208}\InprocServer32 -> C:\Users\Jean\AppData\Local\Google\Update\1.3.25.5\psuser_64.dll No File
CustomCLSID: HKU\S-1-5-21-778233862-3958696847-3620319111-1001_Classes\CLSID\{355EC88A-02E2-4547-9DEE-F87426484BD1}\InprocServer32 -> C:\Users\Jean\AppData\Local\Google\Update\1.3.23.9\psuser_64.dll No File
CustomCLSID: HKU\S-1-5-21-778233862-3958696847-3620319111-1001_Classes\CLSID\{57B13C80-C59C-4981-8870-4A209C1B7589}\InprocServer32 -> C:\Program Files\Roxio 2010\Virtual Drive 10\DC_ShellExt64.dll (Sonic Solutions)
CustomCLSID: HKU\S-1-5-21-778233862-3958696847-3620319111-1001_Classes\CLSID\{90B3DFBF-AF6A-4EA0-8899-F332194690F8}\InprocServer32 -> C:\Users\Jean\AppData\Local\Google\Update\1.3.24.15\psuser_64.dll No File
CustomCLSID: HKU\S-1-5-21-778233862-3958696847-3620319111-1001_Classes\CLSID\{D0336C0B-7919-4C04-8CCE-2EBAE2ECE8C9}\InprocServer32 -> C:\Users\Jean\AppData\Local\Google\Update\1.3.25.11\psuser_64.dll (Google Inc.)
CustomCLSID: HKU\S-1-5-21-778233862-3958696847-3620319111-1001_Classes\CLSID\{E8CF3E55-F919-49D9-ABC0-948E6CB34B9F}\InprocServer32 -> C:\Users\Jean\AppData\Local\Google\Update\1.3.25.11\psuser_64.dll (Google Inc.)
CustomCLSID: HKU\S-1-5-21-778233862-3958696847-3620319111-1001_Classes\CLSID\{FE498BAB-CB4C-4F88-AC3F-3641AAAF5E9E}\InprocServer32 -> C:\Users\Jean\AppData\Local\Google\Update\1.3.24.7\psuser_64.dll No File

==================== Restore Points  =========================

07-05-2014 08:00:27 Windows Update
08-05-2014 08:00:23 Windows Update
17-05-2014 22:05:20 Windows Update
25-05-2014 17:03:06 Scheduled Checkpoint
02-06-2014 05:00:11 Scheduled Checkpoint
09-06-2014 23:56:48 Scheduled Checkpoint
12-06-2014 08:00:19 Windows Update
22-06-2014 04:23:44 Scheduled Checkpoint
07-07-2014 23:07:39 Scheduled Checkpoint
10-07-2014 17:30:22 Windows Update
25-07-2014 19:50:13 Installed Java 7 Update 65
26-07-2014 08:00:11 Windows Update
01-08-2014 19:25:17 Windows Update
04-08-2014 20:23:43 Installed HP Support Solutions Framework
12-08-2014 16:01:59 Scheduled Checkpoint
14-08-2014 17:40:46 Windows Update
28-08-2014 16:56:22 Windows Update
07-09-2014 21:49:58 Scheduled Checkpoint
12-09-2014 16:52:43 Windows Update
17-09-2014 11:06:36 Windows Update
18-09-2014 01:33:09 Installed Motorola Device Manager
29-09-2014 00:17:48 Scheduled Checkpoint
29-09-2014 08:00:13 Windows Update
01-10-2014 08:00:12 Windows Update
08-10-2014 17:26:03 Scheduled Checkpoint
20-10-2014 18:00:56 Windows Update
26-10-2014 18:08:02 Checkpoint by HitmanPro
26-10-2014 18:09:48 Checkpoint by HitmanPro
03-11-2014 00:28:58 Scheduled Checkpoint
04-11-2014 15:43:59 About to run AdwCleaner
06-11-2014 21:24:32 About to run Spyware removal tool
13-11-2014 09:01:13 Windows Update
20-11-2014 09:00:30 Windows Update
22-11-2014 19:52:25 Removed Quicken 2013.

==================== Hosts content: ==========================

(If needed Hosts: directive could be included in the fixlist to reset Hosts.)

2009-07-13 20:34 - 2009-06-10 15:00 - 00000824 ____N C:\Windows\system32\Drivers\etc\hosts

==================== Scheduled Tasks (whitelisted) =============

(If an entry is included in the fixlist, it will be removed from registry. Any associated file could be listed separately to be moved.)

Task: {0757279D-287B-4C0D-A1F2-93D2A0D1418F} - System32\Tasks\GlaryInitialize 4 => C:\Program Files (x86)\Glary Utilities 4\Initialize.exe [2013-11-18] (Glarysoft Ltd)
Task: {0B5BAE15-9426-42E7-8D7F-57990210C44B} - System32\Tasks\GoogleUpdateTaskUserS-1-5-21-778233862-3958696847-3620319111-1001UA => C:\Users\Jean\AppData\Local\Google\Update\GoogleUpdate.exe [2014-10-19] (Google Inc.)
Task: {386011B0-7278-47B5-BBCB-85263FED83A5} - System32\Tasks\HPCeeScheduleForJean => C:\Program Files (x86)\Hewlett-Packard\HP Ceement\HPCEE.exe [2010-09-13] (Hewlett-Packard)
Task: {43CA4FFF-37BF-485A-8FE7-1F8143E2A6F5} - System32\Tasks\GoogleUpdateTaskMachineCore => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2014-10-26] (Google Inc.)
Task: {4A9D600C-1FD2-4F52-8529-5AB24CC0B4E6} - System32\Tasks\Norton WSC Integration => C:\Program Files (x86)\Norton 360\Engine\21.6.0.32\WSCStub.exe [2014-09-21] (Symantec Corporation)
Task: {4D312FEF-BD25-4FDC-BFF9-71625BB2614B} - System32\Tasks\Hewlett-Packard\HP Support Assistant\Warranty Opt-In(Yes) => c:\program files (x86)\hewlett-packard\hp health check\activecheck\product_line\Detection_PostWarrantyAlert.exe
Task: {598BA6F5-6ACC-4B9D-BC15-84BBC7FA7F9C} - System32\Tasks\Motorola Device Manager Engine => C:\Program Files (x86)\Motorola Mobility\Motorola Device Manager\MotorolaDeviceManagerUpdate.exe [2013-10-31] ()
Task: {637A8EFA-0C6B-4DB1-BDE8-03310FFDF47F} - System32\Tasks\Hewlett-Packard\HP Support Assistant\Warranty Opt-In(No) => c:\program files (x86)\hewlett-packard\hp health check\activecheck\product_line\Detection_PostWarrantyAlert.exe
Task: {673F3376-BEB9-47EA-8F9B-B4484408917C} - System32\Tasks\GoogleUpdateTaskUserS-1-5-21-778233862-3958696847-3620319111-1001Core => C:\Users\Jean\AppData\Local\Google\Update\GoogleUpdate.exe [2014-10-19] (Google Inc.)
Task: {67D419FE-DF78-4CD4-BBDD-ACCC4888F977} - System32\Tasks\Adobe Flash Player Updater => C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2014-11-12] (Adobe Systems Incorporated)
Task: {7031444E-E626-47D1-9E91-3B9A25F7D5D8} - System32\Tasks\Norton 360\Norton Error Analyzer => C:\Program Files (x86)\Norton 360\Engine\21.6.0.32\SymErr.exe [2014-01-30] (Symantec Corporation)
Task: {82D28138-5DE5-48D2-9CB2-961C56231D20} - System32\Tasks\Norton 360\Norton Error Processor => C:\Program Files (x86)\Norton 360\Engine\21.6.0.32\SymErr.exe [2014-01-30] (Symantec Corporation)
Task: {88BC45B4-A693-42D8-AE80-FC007409FFAF} - System32\Tasks\{3C3E7B76-F3E5-4E4E-BE70-9C899E5A6614} => Iexplore.exe http://www.skype.com/go/downloading?source=lightinstaller&ver=5.8.0.154&LastError=12002
Task: {8FCB16F0-C075-4018-9BC7-458A52CF59E1} - System32\Tasks\Motorola Device Manager Update => C:\Program Files (x86)\Motorola Mobility\Motorola Device Manager\MotorolaDeviceManagerUpdate.exe [2013-10-31] ()
Task: {A0FB265B-C187-4B7B-9BF5-BC725D25D78D} - System32\Tasks\Apple\AppleSoftwareUpdate => C:\Program Files (x86)\Apple Software Update\SoftwareUpdate.exe [2011-06-01] (Apple Inc.)
Task: {C6A84725-791B-4901-9761-8A8B58165555} - System32\Tasks\SidebarExecute => C:\Program Files (x86)\Windows Sidebar\sidebar.exe [2010-11-20] (Microsoft Corporation)
Task: {C7C14D3F-D06F-4176-9AF8-7DF037E43F20} - System32\Tasks\AdobeAAMUpdater-1.0-JeanNewHPLaptop-Jean => C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe [2011-06-16] (Adobe Systems Incorporated)
Task: {D07FF63F-3A42-4BD0-9CC2-49295E4D6947} - System32\Tasks\GoogleUpdateTaskMachineUA => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2014-10-26] (Google Inc.)
Task: {D83FED02-DC5B-47F2-8E9F-46E2D6F8C002} - System32\Tasks\Motorola Device Manager Initial Update => C:\Program Files (x86)\Motorola Mobility\Motorola Device Manager\MotorolaDeviceManagerUpdate.exe [2013-10-31] ()
Task: {E74A8509-0D36-45E6-BC84-28C694D5D0BE} - System32\Tasks\MirageAgent => C:\Program Files (x86)\Hewlett-Packard\Media\Webcam\YCMMirage.exe [2010-06-24] (CyberLink)
Task: {EB07F52A-0EB6-4114-A418-54B0D0FB2A9A} - System32\Tasks\Installation App Launcher => C:\Program Files (x86)\Lexmark 2600 Series\ezprint.exe [2010-02-04] (Lexmark International Inc.)
Task: {F3F1CBDB-17A7-4409-BAE2-084E52BD4B63} - System32\Tasks\ServicePlan => C:\Program Files (x86)\Hewlett-Packard\HP Setup\RemEngine.exe [2010-05-23] ()
Task: {FD56F0DE-E9D5-44C4-95F8-94C7D4DDA412} - System32\Tasks\Hewlett-Packard\HP Support Assistant\WarrantyChecker_DeviceScan => C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPWarrantyCheck\HPWarrantyChecker.exe
Task: C:\Windows\Tasks\Adobe Flash Player Updater.job => C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
Task: C:\Windows\Tasks\GlaryInitialize 4.job => C:\Program Files (x86)\Glary Utilities 4\Initialize.exe
Task: C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
Task: C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
Task: C:\Windows\Tasks\GoogleUpdateTaskUserS-1-5-21-778233862-3958696847-3620319111-1001Core.job => C:\Users\Jean\AppData\Local\Google\Update\GoogleUpdate.exe
Task: C:\Windows\Tasks\GoogleUpdateTaskUserS-1-5-21-778233862-3958696847-3620319111-1001UA.job => C:\Users\Jean\AppData\Local\Google\Update\GoogleUpdate.exe
Task: C:\Windows\Tasks\HPCeeScheduleForJean.job => C:\Program Files (x86)\Hewlett-Packard\HP Ceement\HPCEE.exe

==================== Loaded Modules (whitelisted) =============

2011-04-04 13:06 - 2006-10-19 20:44 - 00047616 _____ () C:\Windows\System32\pdf995mon64.dll
2012-06-15 09:50 - 2009-08-13 02:06 - 00177152 _____ () C:\Windows\system32\spool\PRTPROCS\x64\lxdndrpp.dll
2010-10-20 08:30 - 2009-11-04 12:18 - 00189440 _____ () C:\Windows\system32\spool\PRTPROCS\x64\lxeedrpp.dll
2010-01-20 17:20 - 2010-01-20 17:20 - 00611896 _____ () C:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe
2009-07-21 11:50 - 2009-07-21 11:50 - 00084464 _____ () C:\Program Files (x86)\Roxio 2010\5.0\CPMonitor.exe
2010-08-26 16:51 - 2010-08-26 16:51 - 00016384 ____R () C:\Program Files (x86)\ATI Technologies\ATI.ACE\Branding\Branding.dll
2010-09-29 22:11 - 2010-09-29 22:11 - 00270336 _____ () C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLI.Aspect.CrossDisplay.Graphics.Dashboard.dll
2010-06-18 17:26 - 2010-06-18 17:26 - 00030264 _____ () C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_LogicLayer.dll
2010-06-18 17:26 - 2010-06-18 17:26 - 00052280 _____ () C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HardwareAccess.dll
2013-10-31 09:05 - 2013-10-31 09:05 - 00172032 _____ () C:\Program Files (x86)\Motorola Mobility\Motorola Device Manager\css_core.dll
2013-11-18 21:56 - 2013-11-18 21:56 - 00080160 _____ () C:\Program Files (x86)\Glary Utilities 4\zlib1.dll
2014-11-06 01:08 - 2014-11-06 01:08 - 00893224 _____ () C:\Program Files (x86)\GlassWire\platforms\qwindows.dll
2014-11-06 01:08 - 2014-11-06 01:08 - 00030504 _____ () C:\Program Files (x86)\GlassWire\imageformats\qico.dll
2014-11-06 01:08 - 2014-11-06 01:08 - 00248104 _____ () C:\Program Files (x86)\GlassWire\imageformats\qjpeg.dll

==================== Alternate Data Streams (whitelisted) =========

(If an entry is included in the fixlist, only the Alternate Data Streams will be removed.)

==================== Safe Mode (whitelisted) ===================

(If an item is included in the fixlist, it will be removed from the registry. The "AlternateShell" will be restored.)

HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\DpHost => ""="Service"

==================== EXE Association (whitelisted) =============

(If an entry is included in the fixlist, the default will be restored. None default entries will be removed.)

==================== MSCONFIG/TASK MANAGER disabled items =========

(Currently there is no automatic fix for this section.)

MSCONFIG\startupreg: AdobeAAMUpdater-1.0 => "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"
MSCONFIG\startupreg: Desktop Disc Tool => "C:\Program Files (x86)\Roxio 2010\Roxio Burn\RoxioBurnLauncher.exe"
MSCONFIG\startupreg: QuickTime Task => "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime

========================= Accounts: ==========================

Administrator (S-1-5-21-778233862-3958696847-3620319111-500 - Administrator - Disabled)
Guest (S-1-5-21-778233862-3958696847-3620319111-501 - Limited - Disabled)
Jean (S-1-5-21-778233862-3958696847-3620319111-1001 - Administrator - Enabled) => C:\Users\Jean

==================== Faulty Device Manager Devices =============

Name: Broadcom 2070 Bluetooth
Description: Broadcom 2070 Bluetooth
Class Guid: {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}
Manufacturer: Broadcom
Service: BTHUSB
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.

==================== Event log errors: =========================

Application errors:
==================
Error: (11/17/2014 09:24:55 AM) (Source: Windows Backup) (EventID: 4103) (User: )
Description: The backup did not complete because of an error writing to the backup location F:\. The error is: The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006).

Error: (11/16/2014 01:08:01 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program SUPERAntiSpyware.exe version 6.0.0.1158 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: e84

Start Time: 01d001ce41c0bf94

Termination Time: 0

Application Path: C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe

Report Id: dc556f12-6dc3-11e4-883d-de16b40e6cd1

Error: (11/13/2014 03:01:30 AM) (Source: Microsoft-Windows-CAPI2) (EventID: 513) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

Details:
AddLegacyDriverFiles: Unable to back up image of binary 6174437drv.

System Error:
The system cannot find the file specified.
.

Error: (11/10/2014 00:09:14 PM) (Source: MsiInstaller) (EventID: 1024) (User: JeanNewHPLaptop)
Description: Product: Adobe Reader XI - Update '{AC76BA86-7AD7-0000-2550-7A8C40011009}' could not be installed. Error code 1625. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft.com/fwlink/?LinkId=23127

Error: (11/09/2014 10:22:48 PM) (Source: Windows Backup) (EventID: 4103) (User: )
Description: The backup did not complete because of an error writing to the backup location F:\. The error is: The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006).

System errors:
=============
Error: (11/23/2014 10:44:38 AM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The HP Wireless Assistant Service service failed to start due to the following error:
%%1053

Error: (11/23/2014 10:44:38 AM) (Source: Service Control Manager) (EventID: 7009) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the HP Wireless Assistant Service service to connect.

Error: (11/23/2014 10:44:08 AM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The HP Support Assistant Service service failed to start due to the following error:
%%2

Error: (11/23/2014 10:42:25 AM) (Source: DCOM) (EventID: 10016) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (11/23/2014 10:41:49 AM) (Source: Service Control Manager) (EventID: 7009) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Roxio Hard Drive Watcher 12 service to connect.

Error: (11/22/2014 01:45:02 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The HP Wireless Assistant Service service failed to start due to the following error:
%%1053

Error: (11/22/2014 01:45:02 PM) (Source: Service Control Manager) (EventID: 7009) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the HP Wireless Assistant Service service to connect.

Error: (11/22/2014 01:44:32 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The HP Support Assistant Service service failed to start due to the following error:
%%2

Error: (11/22/2014 01:43:08 PM) (Source: DCOM) (EventID: 10016) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (11/22/2014 01:42:28 PM) (Source: Service Control Manager) (EventID: 7009) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Roxio Hard Drive Watcher 12 service to connect.

Microsoft Office Sessions:
=========================
Error: (12/14/2010 01:15:00 PM) (Source: Microsoft Office 12 Sessions) (EventID: 7001) (User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 522950 seconds with 36900 seconds of active time.  This session ended with a crash.

CodeIntegrity Errors:
===================================
  Date: 2013-10-21 10:31:17.770
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Glary Utilities 3\ProcObsrv.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-10-21 10:31:16.741
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Glary Utilities 3\ProcObsrv.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-10-21 10:26:32.450
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Glary Utilities 3\ProcObsrv.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-10-21 10:26:31.202
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Glary Utilities 3\ProcObsrv.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-10-21 10:18:29.371
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Glary Utilities 3\ProcObsrv.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-10-21 10:18:28.107
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Glary Utilities 3\ProcObsrv.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

==================== Memory info ===========================

Processor: AMD Phenom™ II N950 Quad-Core Processor
Percentage of memory in use: 49%
Total physical RAM: 3834.9 MB
Available physical RAM: 1920.57 MB
Total Pagefile: 7667.98 MB
Available Pagefile: 5012.73 MB
Total Virtual: 8192 MB
Available Virtual: 8191.84 MB

==================== Drives ================================

Drive c: () (Fixed) (Total:445.34 GB) (Free:215.48 GB) NTFS ==>[System with boot components (obtained from reading drive)]
Drive d: (RECOVERY) (Fixed) (Total:20.12 GB) (Free:2.92 GB) NTFS ==>[System with boot components (obtained from reading drive)]
Drive f: (HP_TOOLS) (Fixed) (Total:0.1 GB) (Free:0.09 GB) FAT32

==================== MBR & Partition Table ==================

========================================================
Disk: 0 (Size: 465.8 GB) (Disk ID: 36ADA455)
Partition 1: (Active) - (Size=199 MB) - (Type=07 NTFS)
Partition 2: (Not Active) - (Size=445.3 GB) - (Type=07 NTFS)
Partition 3: (Not Active) - (Size=20.1 GB) - (Type=07 NTFS)
Partition 4: (Not Active) - (Size=103 MB) - (Type=0C)

==================== End Of Log ============================

 

Thanks so much for all you do!



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#2 nasdaq

nasdaq

  • Malware Response Team
  • 38,779 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:07:02 AM

Posted 23 November 2014 - 01:44 PM

 
 

Also, I made a backup of it after it was infected.  What can/should I do with it?
I would not trust it. So when all is well I would delete it.
===
 
Norton is advising you of all the attemp by blocking it.
There is a setting in the Norton control to stop being advised.
===
 
Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below.
start
 
HKLM-x32\...\Run: [] => [X]
BHO: Java™ Plug-In 2 SSV Helper -> {DBC80044-A445-435b-BC74-9C25C1C588A9} -> C:\Program Files\Java\jre6\bin\jp2ssv.dll No File
Toolbar: HKU\S-1-5-21-778233862-3958696847-3620319111-1001 -> No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} -  No File
FF Plugin: @microsoft.com/GENUINE -> disabled No File
FF Plugin-x32: @microsoft.com/GENUINE -> disabled No File
FF Plugin HKU\S-1-5-21-778233862-3958696847-3620319111-1001: @nds.com/PCShowPlugin -> C:\Users\Jean\AppData\Local\DIRECTV Player\npPCShowPlugin.dll No File
FF HKLM-x32\...\Firefox\Extensions: [otis@digitalpersona.com] - C:\Program Files (x86)\DigitalPersona\Bin\FirefoxExt
FF Extension: DigitalPersona Extension - C:\Program Files (x86)\DigitalPersona\Bin\FirefoxExt [2011-07-21]
CHR Plugin: (Shockwave Flash) - C:\Users\Jean\AppData\Local\Google\Chrome\Application\37.0.2062.120\gcswf32.dll No File
CHR Plugin: (Java™ Platform SE 6 U29) - C:\Program Files (x86)\Java\jre6\bin\new_plugin\npjp2.dll No File
CHR Plugin: (Adobe Acrobat) - C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Browser\nppdf32.dll No File
CHR Plugin: (Silverlight Plug-In) - c:\Program Files (x86)\Microsoft Silverlight\4.0.60831.0\npctrl.dll No File
CHR Plugin: (Native Client) - C:\Users\Jean\AppData\Local\Google\Chrome\Application\37.0.2062.120\ppGoogleNaClPluginChrome.dll No File
CHR Plugin: (Chrome PDF Viewer) - C:\Users\Jean\AppData\Local\Google\Chrome\Application\37.0.2062.120\pdf.dll No File
CHR Plugin: (Google Update) - C:\Program Files (x86)\Google\Update\1.3.21.79\npGoogleUpdate3.dll No File
CHR Plugin: (Default Plug-in) - default_plugin No File
CHR Extension: (Google Wallet) - C:\Users\Jean\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2014-01-24]
S2 HP Support Assistant Service; "C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe" [X]
S3 CpqDfw; system32\drivers\CpqDfw.sys [X]
S3 PTQHBUS; system32\DRIVERS\PTQHBUS.sys [X]
S3 PTQHMDM; system32\DRIVERS\PTQHMDM.sys [X]
S3 PTQHVSP; system32\DRIVERS\PTQHVSP.sys [X]
C:\Users\Jean\AppData\Local\Temp\ose00000.exe
C:\Users\Jean\AppData\Local\Temp\_is6FDF.exe
C:\Users\Jean\AppData\Local\Temp\_is7B05.exe
 
End
Save the files as fixlist.txt into the same folder as FRST
 
Run FRST and click Fix only once and wait.
 
Restart the computer normally to reset the registry.
 
The tool will create a log Fixlog.txt please post it to your reply.
===
 
Please download MiniToolBox to Desktop and run it.
 
Check mark the following boxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List last 10 Event Viewer log
  • List content of Hosts
  • List IP Configuration
  • List Winsock Entries
  • Click Go and copy/paste the log (Result.txt) into your next post.
  • Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
  •  
    Is this computer connected by to a router with the other computer?

    Edited by nasdaq, 23 November 2014 - 01:45 PM.


    #3 partyonj

    partyonj
    • Topic Starter

    • Members
    • 59 posts
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    • Gender:Female
    • Local time:05:02 AM

    Posted 23 November 2014 - 03:09 PM

    This computer is connected to all the computers in the house via a router.  It seemed to be trying to talk to the other machine that you disinfected, so about a week or so ago I told Norton to block that connection.

     

    Currently there is another laptop connected to this router but is not in the homegroup.  And back when this all started, my husband's machine was on the network but also did not belong to the homegroup.

     

    I had stopped Norton from telling me about all the errors, but I like to check it, especially since all of this has been happening.

     

     

    Here is the result of the FixLog.txt:

     

    Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 23-11-2014
    Ran by Jean at 2014-11-23 13:45:03 Run:1
    Running from C:\Users\Jean\Desktop\FRST
    Loaded Profile: Jean (Available profiles: Jean)
    Boot Mode: Normal
    ==============================================

    Content of fixlist:
    *****************
    start
     
    HKLM-x32\...\Run: [] => [X]
    BHO: Java™ Plug-In 2 SSV Helper -> {DBC80044-A445-435b-BC74-9C25C1C588A9} -> C:\Program Files\Java\jre6\bin\jp2ssv.dll No File
    Toolbar: HKU\S-1-5-21-778233862-3958696847-3620319111-1001 -> No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} -  No File
    FF Plugin: @microsoft.com/GENUINE -> disabled No File
    FF Plugin-x32: @microsoft.com/GENUINE -> disabled No File
    FF Plugin HKU\S-1-5-21-778233862-3958696847-3620319111-1001: @nds.com/PCShowPlugin -> C:\Users\Jean\AppData\Local\DIRECTV Player\npPCShowPlugin.dll No File
    FF HKLM-x32\...\Firefox\Extensions: [otis@digitalpersona.com] - C:\Program Files (x86)\DigitalPersona\Bin\FirefoxExt
    FF Extension: DigitalPersona Extension - C:\Program Files (x86)\DigitalPersona\Bin\FirefoxExt [2011-07-21]
    CHR Plugin: (Shockwave Flash) - C:\Users\Jean\AppData\Local\Google\Chrome\Application\37.0.2062.120\gcswf32.dll No File
    CHR Plugin: (Java™ Platform SE 6 U29) - C:\Program Files (x86)\Java\jre6\bin\new_plugin\npjp2.dll No File
    CHR Plugin: (Adobe Acrobat) - C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Browser\nppdf32.dll No File
    CHR Plugin: (Silverlight Plug-In) - c:\Program Files (x86)\Microsoft Silverlight\4.0.60831.0\npctrl.dll No File
    CHR Plugin: (Native Client) - C:\Users\Jean\AppData\Local\Google\Chrome\Application\37.0.2062.120\ppGoogleNaClPluginChrome.dll No File
    CHR Plugin: (Chrome PDF Viewer) - C:\Users\Jean\AppData\Local\Google\Chrome\Application\37.0.2062.120\pdf.dll No File
    CHR Plugin: (Google Update) - C:\Program Files (x86)\Google\Update\1.3.21.79\npGoogleUpdate3.dll No File
    CHR Plugin: (Default Plug-in) - default_plugin No File
    CHR Extension: (Google Wallet) - C:\Users\Jean\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2014-01-24]
    S2 HP Support Assistant Service; "C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe" [X]
    S3 CpqDfw; system32\drivers\CpqDfw.sys [X]
    S3 PTQHBUS; system32\DRIVERS\PTQHBUS.sys [X]
    S3 PTQHMDM; system32\DRIVERS\PTQHMDM.sys [X]
    S3 PTQHVSP; system32\DRIVERS\PTQHVSP.sys [X]
    C:\Users\Jean\AppData\Local\Temp\ose00000.exe
    C:\Users\Jean\AppData\Local\Temp\_is6FDF.exe
    C:\Users\Jean\AppData\Local\Temp\_is7B05.exe
     
    End
    *****************

    HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Run\\ => value deleted successfully.
    "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{DBC80044-A445-435b-BC74-9C25C1C588A9}" => Key deleted successfully.
    "HKCR\CLSID\{DBC80044-A445-435b-BC74-9C25C1C588A9}" => Key deleted successfully.
    HKU\S-1-5-21-778233862-3958696847-3620319111-1001\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{2318C2B1-4965-11D4-9B18-009027A5CD4F} => value deleted successfully.
    "HKCR\CLSID\{2318C2B1-4965-11D4-9B18-009027A5CD4F}" => Key not found.
    "HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE" => Key deleted successfully.
    "HKLM\Software\Wow6432Node\MozillaPlugins\@microsoft.com/GENUINE" => Key deleted successfully.
    "HKU\S-1-5-21-778233862-3958696847-3620319111-1001\Software\MozillaPlugins\@nds.com/PCShowPlugin" => Key deleted successfully.
    C:\Users\Jean\AppData\Local\DIRECTV Player\npPCShowPlugin.dll not found.
    HKLM\Software\Wow6432Node\Mozilla\Firefox\Extensions\\otis@digitalpersona.com => value deleted successfully.
    C:\Program Files (x86)\DigitalPersona\Bin\FirefoxExt => Moved successfully.
    C:\Users\Jean\AppData\Local\Google\Chrome\Application\37.0.2062.120\gcswf32.dll not found.
    C:\Program Files (x86)\Java\jre6\bin\new_plugin\npjp2.dll not found.
    C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Browser\nppdf32.dll not found.
    c:\Program Files (x86)\Microsoft Silverlight\4.0.60831.0\npctrl.dll not found.
    C:\Users\Jean\AppData\Local\Google\Chrome\Application\37.0.2062.120\ppGoogleNaClPluginChrome.dll not found.
    C:\Users\Jean\AppData\Local\Google\Chrome\Application\37.0.2062.120\pdf.dll not found.
    C:\Program Files (x86)\Google\Update\1.3.21.79\npGoogleUpdate3.dll not found.
    C:\Users\Jean\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda => Moved successfully.
    HP Support Assistant Service => Service deleted successfully.
    CpqDfw => Service deleted successfully.
    PTQHBUS => Service deleted successfully.
    PTQHMDM => Service deleted successfully.
    PTQHVSP => Service deleted successfully.
    C:\Users\Jean\AppData\Local\Temp\ose00000.exe => Moved successfully.
    C:\Users\Jean\AppData\Local\Temp\_is6FDF.exe => Moved successfully.
    C:\Users\Jean\AppData\Local\Temp\_is7B05.exe => Moved successfully.

    ==== End of Fixlog ====

     

     

    Here is the result of the MiniToolBox:

     

    MiniToolBox by Farbar  Version: 21-07-2014
    Ran by Jean (administrator) on 23-11-2014 at 13:54:36
    Running from "C:\Users\Jean\Desktop"
    Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
    Boot Mode: Normal
    ***************************************************************************

    ========================= Flush DNS: ===================================

    Windows IP Configuration

    Successfully flushed the DNS Resolver Cache.

    ========================= IE Proxy Settings: ==============================

    Proxy is not enabled.
    No Proxy Server is set.

    "Reset IE Proxy Settings": IE Proxy Settings were reset.
    ========================= Hosts content: =================================

     

    ========================= IP Configuration: ================================

    Broadcom 4313 802.11b/g/n = Wireless Network Connection (Connected)
    Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)
    TeamViewer VPN Adapter = Local Area Connection 2 (Media disconnected)

    # ----------------------------------
    # IPv4 Configuration
    # ----------------------------------
    pushd interface ipv4

    reset
    set global icmpredirects=enabled
    add route prefix=169.254.0.0/16 interface="iftype0_0" nexthop=192.168.0.100 metric=1 publish=Yes
    add route prefix=169.254.0.0/16 interface="iftype0_0" nexthop=192.168.1.10 metric=1 publish=Yes
    set subinterface interface=?B3 subinterface=ethernet_9 mtu=1477

    popd
    # End of IPv4 configuration

     

    Windows IP Configuration

       Host Name . . . . . . . . . . . . : JeanNewHPLaptop
       Primary Dns Suffix  . . . . . . . :
       Node Type . . . . . . . . . . . . : Hybrid
       IP Routing Enabled. . . . . . . . : No
       WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection 2:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : TeamViewer VPN Adapter
       Physical Address. . . . . . . . . : 00-FF-BE-F2-51-17
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection 2:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
       Physical Address. . . . . . . . . : 70-F3-95-3B-2D-4C
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Broadcom 4313 802.11b/g/n
       Physical Address. . . . . . . . . : 70-F3-95-3B-2D-4C
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . : fe80::91aa:f1e3:83c4:675d%14(Preferred)
       IPv4 Address. . . . . . . . . . . : 192.168.1.7(Preferred)
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Lease Obtained. . . . . . . . . . : Sunday, November 23, 2014 1:48:15 PM
       Lease Expires . . . . . . . . . . : Monday, November 24, 2014 1:48:20 PM
       Default Gateway . . . . . . . . . : 192.168.1.1
       DHCP Server . . . . . . . . . . . : 192.168.1.1
       DHCPv6 IAID . . . . . . . . . . . : 376501141
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-0D-2D-47-60-EB-69-24-FA-FD
       DNS Servers . . . . . . . . . . . : 192.168.1.1
       NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.{8B0E9741-CF0B-4B48-AFD5-43D27C15723B}:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{BEF25117-917B-4B91-9892-DDB56063C19C}:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 11:

       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
       IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:305d:694:52eb:b9b4(Preferred)
       Link-local IPv6 Address . . . . . : fe80::305d:694:52eb:b9b4%18(Preferred)
       Default Gateway . . . . . . . . . : ::
       NetBIOS over Tcpip. . . . . . . . : Disabled
    DNS request timed out.
        timeout was 2 seconds.
    Server:  UnKnown
    Address:  192.168.1.1

    Name:    google.com
    Addresses:  2607:f8b0:4002:801::1002
       173.194.37.46
       173.194.37.34
       173.194.37.33
       173.194.37.38
       173.194.37.37
       173.194.37.35
       173.194.37.39
       173.194.37.40
       173.194.37.41
       173.194.37.36
       173.194.37.32

    Pinging google.com [173.194.37.35] with 32 bytes of data:
    Reply from 173.194.37.35: bytes=32 time=23ms TTL=54
    Reply from 173.194.37.35: bytes=32 time=24ms TTL=54

    Ping statistics for 173.194.37.35:
        Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
        Minimum = 23ms, Maximum = 24ms, Average = 23ms
    Server:  UnKnown
    Address:  192.168.1.1

    Name:    yahoo.com
    Addresses:  98.139.183.24
       206.190.36.45
       98.138.253.109

    Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
    Reply from 206.190.36.45: bytes=32 time=93ms TTL=44
    Reply from 206.190.36.45: bytes=32 time=95ms TTL=44

    Ping statistics for 206.190.36.45:
        Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
        Minimum = 93ms, Maximum = 95ms, Average = 94ms

    Pinging 127.0.0.1 with 32 bytes of data:
    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

    Ping statistics for 127.0.0.1:
        Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
        Minimum = 0ms, Maximum = 0ms, Average = 0ms
    ===========================================================================
    Interface List
     19...00 ff be f2 51 17 ......TeamViewer VPN Adapter
     15...70 f3 95 3b 2d 4c ......Microsoft Virtual WiFi Miniport Adapter
     14...70 f3 95 3b 2d 4c ......Broadcom 4313 802.11b/g/n
      1...........................Software Loopback Interface 1
     22...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
     21...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
     18...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
    ===========================================================================

    IPv4 Route Table
    ===========================================================================
    Active Routes:
    Network Destination        Netmask          Gateway       Interface  Metric
              0.0.0.0          0.0.0.0      192.168.1.1      192.168.1.7     25
            127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
            127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
      127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
          169.254.0.0      255.255.0.0     192.168.1.10      192.168.1.7     26
          192.168.1.0    255.255.255.0         On-link       192.168.1.7    281
          192.168.1.7  255.255.255.255         On-link       192.168.1.7    281
        192.168.1.255  255.255.255.255         On-link       192.168.1.7    281
            224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
            224.0.0.0        240.0.0.0         On-link       192.168.1.7    281
      255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      255.255.255.255  255.255.255.255         On-link       192.168.1.7    281
    ===========================================================================
    Persistent Routes:
      Network Address          Netmask  Gateway Address  Metric
          169.254.0.0      255.255.0.0    192.168.0.100       1
          169.254.0.0      255.255.0.0     192.168.1.10       1
    ===========================================================================

    IPv6 Route Table
    ===========================================================================
    Active Routes:
     If Metric Network Destination      Gateway
     18     58 ::/0                     On-link
      1    306 ::1/128                  On-link
     18     58 2001::/32                On-link
     18    306 2001:0:9d38:6abd:305d:694:52eb:b9b4/128
                                        On-link
     14    281 fe80::/64                On-link
     18    306 fe80::/64                On-link
     18    306 fe80::305d:694:52eb:b9b4/128
                                        On-link
     14    281 fe80::91aa:f1e3:83c4:675d/128
                                        On-link
      1    306 ff00::/8                 On-link
     18    306 ff00::/8                 On-link
     14    281 ff00::/8                 On-link
    ===========================================================================
    Persistent Routes:
      None
    ========================= Winsock entries =====================================

    Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
    Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
    Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
    Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
    Catalog5 05 C:\Windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)
    Catalog5 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
    Catalog5 07 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
    Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145648] (Microsoft Corp.)
    Catalog5 09 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145648] (Microsoft Corp.)
    Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
    Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
    Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
    Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
    Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
    Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
    Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
    Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
    Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
    Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
    Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
    x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
    x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
    x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
    x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
    x64-Catalog5 05 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)
    x64-Catalog5 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
    x64-Catalog5 07 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
    x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171760] (Microsoft Corp.)
    x64-Catalog5 09 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171760] (Microsoft Corp.)
    x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
    x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
    x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
    x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
    x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
    x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
    x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
    x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
    x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
    x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
    x64-Catalog9 11 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

    ========================= Event log errors: ===============================

    Application errors:
    ==================
    Error: (11/17/2014 09:24:55 AM) (Source: Windows Backup) (User: )
    Description: The backup did not complete because of an error writing to the backup location F:\. The error is: The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006).

    Error: (11/16/2014 01:08:01 PM) (Source: Application Hang) (User: )
    Description: The program SUPERAntiSpyware.exe version 6.0.0.1158 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

    Process ID: e84

    Start Time: 01d001ce41c0bf94

    Termination Time: 0

    Application Path: C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe

    Report Id: dc556f12-6dc3-11e4-883d-de16b40e6cd1

    Error: (11/13/2014 03:01:30 AM) (Source: Microsoft-Windows-CAPI2) (User: )
    Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

    Details:
    AddLegacyDriverFiles: Unable to back up image of binary 6174437drv.

    System Error:
    The system cannot find the file specified.
    .

    Error: (11/10/2014 00:09:14 PM) (Source: MsiInstaller) (User: JeanNewHPLaptop)
    Description: Product: Adobe Reader XI - Update '{AC76BA86-7AD7-0000-2550-7A8C40011009}' could not be installed. Error code 1625. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft.com/fwlink/?LinkId=23127

    Error: (11/09/2014 10:22:48 PM) (Source: Windows Backup) (User: )
    Description: The backup did not complete because of an error writing to the backup location F:\. The error is: The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006).

    System errors:
    =============
    Error: (11/23/2014 01:51:26 PM) (Source: Service Control Manager) (User: )
    Description: The HP Wireless Assistant Service service failed to start due to the following error:
    %%1053

    Error: (11/23/2014 01:51:26 PM) (Source: Service Control Manager) (User: )
    Description: A timeout was reached (30000 milliseconds) while waiting for the HP Wireless Assistant Service service to connect.

    Error: (11/23/2014 01:49:53 PM) (Source: DCOM) (User: NT AUTHORITY)
    Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

    Error: (11/23/2014 01:48:48 PM) (Source: Service Control Manager) (User: )
    Description: A timeout was reached (30000 milliseconds) while waiting for the Roxio Hard Drive Watcher 12 service to connect.

    Error: (11/23/2014 01:40:26 PM) (Source: Service Control Manager) (User: )
    Description: The HP Wireless Assistant Service service failed to start due to the following error:
    %%1053

    Error: (11/23/2014 01:40:26 PM) (Source: Service Control Manager) (User: )
    Description: A timeout was reached (30000 milliseconds) while waiting for the HP Wireless Assistant Service service to connect.

    Error: (11/23/2014 01:39:56 PM) (Source: Service Control Manager) (User: )
    Description: The HP Support Assistant Service service failed to start due to the following error:
    %%2

    Error: (11/23/2014 01:38:46 PM) (Source: DCOM) (User: NT AUTHORITY)
    Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

    Error: (11/23/2014 01:37:42 PM) (Source: Service Control Manager) (User: )
    Description: A timeout was reached (30000 milliseconds) while waiting for the Roxio Hard Drive Watcher 12 service to connect.

    Error: (11/23/2014 10:44:38 AM) (Source: Service Control Manager) (User: )
    Description: The HP Wireless Assistant Service service failed to start due to the following error:
    %%1053

    Microsoft Office Sessions:
    =========================
    Error: (12/14/2010 01:15:00 PM) (Source: Microsoft Office 12 Sessions)(User: )
    Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 522950 seconds with 36900 seconds of active time.  This session ended with a crash.

    CodeIntegrity Errors:
    ===================================
      Date: 2013-10-21 10:31:17.770
      Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Glary Utilities 3\ProcObsrv.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

      Date: 2013-10-21 10:31:16.741
      Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Glary Utilities 3\ProcObsrv.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

      Date: 2013-10-21 10:26:32.450
      Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Glary Utilities 3\ProcObsrv.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

      Date: 2013-10-21 10:26:31.202
      Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Glary Utilities 3\ProcObsrv.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

      Date: 2013-10-21 10:18:29.371
      Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Glary Utilities 3\ProcObsrv.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

      Date: 2013-10-21 10:18:28.107
      Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Glary Utilities 3\ProcObsrv.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

    **** End of log ****

     

    Thank you!!



    #4 nasdaq

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    Posted 24 November 2014 - 07:55 AM

     
    I see nothing wrong in your logs.
     
    If you have problems with your LAN I suggest you check with this Networking forum.
     
    This is not my forte.
     
    p.s.
    You can submit the MiniToolBox log for their review.
     
    ===
     
    Download Security Check by screen317 from here
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
  • p.s.
    If the SecurityCheck program fails to run for any reason, run it as an Administrator.
     
    If the site is busy or not available use this mirror site:
     
    How is the computer running now?
     
    ======


    #5 partyonj

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    Posted 24 November 2014 - 08:54 AM

    Here is the checkup.txt:

     

     Results of screen317's Security Check version 0.99.90 
     Windows 7 Service Pack 1 x64 (UAC is enabled) 
     Internet Explorer 11 
    ``````````````Antivirus/Firewall Check:``````````````
     Windows Firewall Enabled! 
    Norton 360   
     WMI entry may not exist for antivirus; attempting automatic update.
    `````````Anti-malware/Other Utilities Check:`````````
     Java 7 Update 65 
     Java version out of Date!
     Adobe Flash Player 15.0.0.223 
     Adobe Reader XI 
     Google Chrome (38.0.2125.104)
     Google Chrome (38.0.2125.111)
     Google Chrome (chrome.exe..)
     Google Chrome (debug.log..)
     Google Chrome (Dictionaries...)
     Google Chrome (First Run...)
     Google Chrome (plugins...)
     Google Chrome (wow_helper.exe..)
    ````````Process Check: objlist.exe by Laurent```````` 
     Symantec Norton Online Backup NOBuAgent.exe 
    `````````````````System Health check`````````````````
     Total Fragmentation on Drive C: 0%
    ````````````````````End of Log``````````````````````
     



    #6 partyonj

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    Posted 24 November 2014 - 09:03 AM

    I believed you have cleaned up the network thing.  And I guess I'm disappointed you found nothing wrong in my logs (I can't believe I actually said that).

     

    It's just a bit concerning that Norton is having to block so many instances of Svchost.exe trying to open various Norton elements.

     

    I'll keep an eye on it.

     

    Thank you!



    #7 nasdaq

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    Posted 24 November 2014 - 09:29 AM

    Your version of Java is outdated and needs to be updated to take advantage of fixes that have eliminated security vulnerabilities.
    The latest version is Java 8 Update 25.
     
    You can manually check your present version and update as recommended.
     
    Be careful not to install malware posing as Java update!
    Important read this blog.
     
    Quoted from the page.
    "In light of the recent events surrounding Java, users must seriously consider their use of Java. Do they really need it? If yes, make sure that users follow the steps we recommended and get the security update directly from the official oracle website." at:
     
    How to disable Java in your browsers
     
     
    If present remove the old version(s) of Java using the Add/Remove Programs applet.
     
     Java 7 Update 65 
     
    ===
     

    If all is well.
     
    To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe.
    ===


    #8 partyonj

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    Posted 25 November 2014 - 10:05 AM

    Thanks so very much for your help.  I will be going out of town for a week so both machines will be turned off.  Norton says they appear to still be trying to talk to each other and an outside IP address, which Norton has blocked.  I'll have to research that when I get back.

     

    I guess I'll back up the files and consider what I need to do next.

     

    Again, thanks so much for all of your help and have a wonderful Thanksgiving!!



    #9 nasdaq

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    Posted 30 November 2014 - 10:12 AM

    It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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