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BUGCODE_USB_DRIVER Message


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#1 aligotage

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Posted 23 November 2014 - 12:03 PM

Mod Edit:  Split from http://www.bleepingcomputer.com/forums/t/535252/blue-screens-bugcode-usb-driver-no-clue-what-to-do/#entry3547526 - Hamluis.

 

Hi dc3, i am facing the same problem- blue screen with the BUGCODE_USB_DRIVER message. It happens regularly, in fact it happens every single time I use my laptop . I have no clue at all as to how to get rid of it. I tried many ways from all the online advice but i don't know what is actually the problem so I have no idea how to solve it. I brought it repair centres to fix it but the problem just comes back no matter what. Please help me! Thank you! 


Edited by hamluis, 28 November 2014 - 12:21 PM.
PM sent new OP, moved to AII - Hamluis.


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#2 dc3

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Posted 23 November 2014 - 01:05 PM

Please download and install to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download [url=http://download.bleepingcomputer.com/farbar/MiniToolBox.exe]MiniToolBox, save it to your desktop and run it.
 
Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 aligotage

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Posted 23 November 2014 - 08:13 PM

Thanks! This is what I got. 

 

http://speccy.piriform.com/results/CWZO1LPbVVptXCoFawaIgzc

 

 

MiniToolBox by Farbar  Version: 21-07-2014
Ran by User (administrator) on 24-11-2014 at 09:09:22
Running from "C:\Users\User\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (11/24/2014 08:59:14 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/24/2014 01:38:44 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/23/2014 09:33:56 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/23/2014 09:22:45 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/23/2014 08:59:19 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/23/2014 06:13:19 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.
 
Error: (11/23/2014 05:22:09 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/23/2014 11:01:00 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/22/2014 02:14:21 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/22/2014 01:58:36 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
System errors:
=============
Error: (11/23/2014 08:57:55 PM) (Source: BugCheck) (User: )
Description: 0x000000fe (0x0000000000000008, 0x0000000000000006, 0x0000000000000005, 0xfffffa800901cb20)C:\Windows\MEMORY.DMP112314-31543-01
 
Error: (11/23/2014 08:57:54 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:55:38 PM on ‎11/‎23/‎2014 was unexpected.
 
Error: (11/23/2014 02:00:30 PM) (Source: Server) (User: )
Description: The server could not bind to the transport \Device\NetBT_Tcpip_{A5D6E7D5-9918-4C15-847C-329A1FB8D250} because another computer on the network has the same name.  The server could not start.
 
Error: (11/23/2014 02:00:21 PM) (Source: BTHUSB) (User: )
Description: The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.
 
Error: (11/22/2014 02:13:32 PM) (Source: BugCheck) (User: )
Description: 0x000000fe (0x0000000000000008, 0x0000000000000006, 0x0000000000000005, 0xfffffa8008f93b20)C:\Windows\MEMORY.DMP112214-63336-01
 
Error: (11/22/2014 02:13:28 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 2:09:58 PM on ‎11/‎22/‎2014 was unexpected.
 
Error: (11/22/2014 05:50:32 AM) (Source: DCOM) (User: )
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}
 
Error: (11/20/2014 11:17:00 PM) (Source: DCOM) (User: )
Description: {078AEF33-C48A-49F7-AFF3-A0EE810BFE7C}
 
Error: (11/20/2014 08:15:49 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR7.
 
Error: (11/20/2014 08:15:49 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR7.
 
 
Microsoft Office Sessions:
=========================
Error: (11/24/2014 08:59:14 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/24/2014 01:38:44 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/23/2014 09:33:56 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/23/2014 09:22:45 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/23/2014 08:59:19 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/23/2014 06:13:19 PM) (Source: SideBySide)(User: )
Description: assemblyIdentityversionMAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINORC:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dllC:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll3
 
Error: (11/23/2014 05:22:09 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/23/2014 11:01:00 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/22/2014 02:14:21 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/22/2014 01:58:36 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
 
=========================== Installed Programs ============================
µTorrent (HKCU\...\uTorrent) (Version: 3.4.2.33023 - BitTorrent Inc.)
7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
Adobe Acrobat 9 Pro (HKLM-x32\...\{AC76BA86-1033-0000-7760-000000000004}{AC76BA86-1033-0000-7760-000000000004}) (Version: 9.0.0 - Adobe Systems)
Adobe Acrobat 9 Pro (x32 Version: 9.0.0 - Adobe Systems) Hidden
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 1.5.3.9120 - Adobe Systems Inc.)
Adobe AIR (x32 Version: 1.5.3.9120 - Adobe Systems Inc.) Hidden
Adobe Community Help (HKLM-x32\...\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 3.0.0.400 - Adobe Systems Incorporated)
Adobe Community Help (x32 Version: 3.0.0 - Adobe Systems Incorporated) Hidden
Adobe Media Player (HKLM-x32\...\com.adobe.amp.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 1.8 - Adobe Systems Incorporated)
Adobe Media Player (x32 Version: 1.8 - Adobe Systems Incorporated) Hidden
Adobe Photoshop CS5 (HKLM-x32\...\{15FEDA5F-141C-4127-8D7E-B962D1742728}) (Version: 12.0 - Adobe Systems Incorporated)
Apple Application Support (HKLM-x32\...\{21ECABC3-40B2-42DF-8E21-ACF3A4D0D95A}) (Version: 3.0.5 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{6AF2AC2A-3532-43FD-9F4D-BDC9C0D724C7}) (Version: 7.1.2.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
AVG 2015 (HKLM\...\AVG) (Version: 2015.0.5577 - AVG Technologies)
AVG 2015 (Version: 15.0.4223 - AVG Technologies) Hidden
AVG 2015 (Version: 15.0.5577 - AVG Technologies) Hidden
AVG Web TuneUp (HKLM-x32\...\AVG Web TuneUp) (Version: 3.1.0.7 - AVG Technologies)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 4.19 - Piriform)
FJ Camera (HKLM-x32\...\{399C37FB-08AF-493B-BFED-20FBD85EDF7F}) (Version: 6.0.1221.6 - Sonix)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 39.0.2171.65 - Google Inc.)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Intel® Chipset Device Software (Version: 10.0.17 - Intel Corporation) Hidden
Intel® Chipset Device Software (x32 Version: 10.0.17 - Intel® Corporation) Hidden
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 9.17.10.2843 - Intel Corporation)
Intel® SDK for OpenCL - CPU Only Runtime Package (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: 2.0.0.37149 - Intel Corporation)
iTunes (HKLM\...\{33E28B58-7BA0-47B7-AA01-9225ABA2B8A9}) (Version: 11.3.0.54 - Apple Inc.)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Office Access MUI (English) 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 32-bit Components 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Professional Plus 2010 (HKLM\...\Office14.PROPLUS) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 32-bit MUI (English) 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft_VC80_ATL_x86 (x32 Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_ATL_x86_x64 (Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_CRT_x86 (x32 Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_CRT_x86_x64 (Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_MFC_x86 (x32 Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_MFC_x86_x64 (Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_MFCLOC_x86 (x32 Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_MFCLOC_x86_x64 (Version: 80.50727.4053 - Adobe) Hidden
Microsoft_VC90_ATL_x86 (x32 Version: 1.00.0000 - Adobe) Hidden
Microsoft_VC90_ATL_x86_x64 (Version: 1.00.0000 - Adobe) Hidden
Microsoft_VC90_CRT_x86 (x32 Version: 1.00.0000 - Adobe) Hidden
Microsoft_VC90_CRT_x86_x64 (Version: 1.00.0000 - Adobe) Hidden
Microsoft_VC90_MFC_x86 (x32 Version: 1.00.0000 - Adobe) Hidden
Microsoft_VC90_MFC_x86_x64 (Version: 1.00.0000 - Adobe) Hidden
NVIDIA Control Panel 311.88 (Version: 311.88 - NVIDIA Corporation) Hidden
NVIDIA Graphics Driver 311.88 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 311.88 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.124.810 - NVIDIA Corporation) Hidden
NVIDIA Optimus 1.11.3 (Version: 1.11.3 - NVIDIA Corporation) Hidden
NVIDIA PhysX (x32 Version: 9.12.1031 - NVIDIA Corporation) Hidden
NVIDIA PhysX System Software 9.12.1031 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.12.1031 - NVIDIA Corporation)
NVIDIA Update 1.11.3 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 1.11.3 - NVIDIA Corporation)
NVIDIA Update Components (Version: 1.11.3 - NVIDIA Corporation) Hidden
PDF Settings CS5 (x32 Version: 10.0 - Adobe Systems Incorporated) Hidden
Qualcomm Atheros Bluetooth Suite (64) (HKLM\...\{A84A4FB1-D703-48DB-89E0-68B6499D2801}) (Version: 8.0.1.322 - Qualcomm Atheros Communications)
Qualcomm Atheros WLAN and Bluetooth Client Installation Program (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 12.33 - Qualcomm Atheros)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.41.216.2011 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7246 - Realtek Semiconductor Corp.)
Speccy (HKLM\...\Speccy) (Version: 1.26 - Piriform)
Spotify (HKCU\...\Spotify) (Version: 0.9.12.10.g89b2a4fc - Spotify AB)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
Windows Driver Package - Qualcomm Atheros Communications Inc. (athr) Net  (12/23/2013 10.0.0.276) (HKLM\...\64FB13229C819DC4C3C29F672DA8D00E34D787EF) (Version: 12/23/2013 10.0.0.276 - Qualcomm Atheros Communications Inc.)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 39%
Total physical RAM: 8104.67 MB
Available physical RAM: 4876.13 MB
Total Pagefile: 16207.52 MB
Available Pagefile: 13002.63 MB
Total Virtual: 4095.88 MB
Available Virtual: 3977.88 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:449.66 GB) (Free:395.57 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\USER-PC
 
Administrator            Guest                    UpdatusUser              
User                     
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****


#4 dc3

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Posted 24 November 2014 - 10:53 AM

Please run the Fix it at Microsoft Support.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 aligotage

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Posted 24 November 2014 - 11:25 AM

I did it but it said Microsoft failed to fix it. What should i do?



#6 dc3

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Posted 24 November 2014 - 11:35 AM

Below the Fix it you will find instructions to manually correct this.  Please follow those instructions.

 

If you have any questions regarding this don't hesitate to ask.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 aligotage

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Posted 24 November 2014 - 11:40 AM

The instructions say " Locate and then double-click USB2 Enhanced Host Controller under the Universal Serial Bus Controllers. 

However, I only found Generic USB Hub, Standard Enhanced PCI to USB Host Controller, USB Composite Device, USB Mass storage device, USB root Hub. What should i do now?

 

Thanks a lot! 



#8 dc3

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Posted 24 November 2014 - 12:55 PM

Let's use another Fix it.

 

You will need to enter your e-mail address to receive the hot fix.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 aligotage

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Posted 24 November 2014 - 01:20 PM

I just downloaded it and opened the Windows6.1-KB974410-x64 file but it says the update is not applicable for my computer. 

 

So sorry to keep troubling you! :/ 



#10 dc3

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Posted 24 November 2014 - 01:35 PM

Did you place a check below Select?


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#11 aligotage

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Posted 24 November 2014 - 01:36 PM

Yups I did



#12 dc3

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Posted 24 November 2014 - 01:51 PM

I just downloaded the fix it, the download is 420631 intl x64 zip.exe.  Is this what you got?


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#13 aligotage

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Posted 24 November 2014 - 01:55 PM

Yes it's that one.



#14 dc3

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Posted 24 November 2014 - 02:16 PM

You got this message after extracting the file?

 

I don't know what to say, this is for a computer with Windows 7 (X64), it should work on your computer.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#15 aligotage

aligotage
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Posted 24 November 2014 - 02:21 PM

Yeah, it's windows7 (X64). Does reformatting helps? 






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