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Medion 8 Gb usb flash drive, recently got extremely slow!


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10 replies to this topic

#1 princ1

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Posted 23 November 2014 - 01:25 AM

Hi,

I'm a new guy here. 
I've read a few things and tried them, but no improvement yet.

 

I have important church files on this drive, most of which I can recreate, but it would be a lot of work.

If i select this drive in Windows Explorer, it takes up to ten minutes just to show the directories.

If I try to copy a small file, it's running 70bytes/ sec. so e.g. it took ten minutes to copy 200kB!

I've tried uninstalling all the drivers, ran updater, ran updater troubleshooter,

I have a Toshiba Satellite, Win7, Norton AV, I have used Norton Utilities and it says the drive is fine!?

 

Any ideas where to look next? Or is the drive just got sick and dying?



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#2 NullPointerException

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Posted 23 November 2014 - 08:08 AM

Use Speccy and paste the log in the reply.

 

Now, to me, it seems like it is a processor error. In better words, it seems like the processor is either unable to handle the load that it is thrown on it. Or perhaps you are running too many applications, it's possible you have a malware. Can you copy other files (bigger than at least one MB) and paste them just fine?


Edited by NullPointerException, 23 November 2014 - 08:08 AM.


#3 princ1

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Posted 23 November 2014 - 02:08 PM

Thanks, NPE,

Just ran speccy:

Operating System
 Windows 7 Home Premium 64-bit SP1
CPU
 AMD E-300
 Zacate 40nm Technology
RAM
 4.00GB DDR3 @ 540MHz (7-7-7-20)
Motherboard
 TOSHIBA Portable PC (Socket FT1) 50 °C
Graphics
 Generic PnP Monitor (1366x768@60Hz)
 384MB ATI AMD Radeon HD 6310 Graphics (Toshiba) 49 °C
Storage
 298GB TOSHIBA MK3275GSX SATA Disk Device (SATA) 34 °C
 931GB TOSHIBA External USB 3.0 USB Device (USB (SATA)) 24 °C
 7GB USB Device (USB)
Optical Drives
 TSSTcorp CDDVDW TS-L633F SATA CdRom Device
Audio
 Conexant SmartAudio HD

------------------

Answering your questions:

I can copy paste files normally, of any size, and all is normal except  for that one flash drive.

I was doing Quickbooks upgrade at church and first want to copy/paste all of the drive to the church computer. HP interrupted that with an unwanted backup and it has never been the same. It froze and I had to kill the operation.

If worse comes to worst, i just wait two days to copy the files I do need. Quickbooks file was safely copied at home, and only two payroll excel spreadsheets are really needed. But I would like to figure this out anyway!



#4 hamluis

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Posted 23 November 2014 - 04:37 PM

Please read and follow instructions exactly.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#5 princ1

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Posted 24 November 2014 - 01:02 AM

Thanks you hamluis,

It's that drive e: (Second) that exhibits the problem.  By the way, I clicked on that drive and watched Norton AV / Performance and did not see any spike in CPU usage.

Here is the log:

 

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Douglas (administrator) on 23-11-2014 at 23:55:31
Running from "C:\Users\Douglas\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

 

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/23/2014 11:38:19 PM) (Source: Toshiba App Place) (User: )
Description: System.ArgumentOutOfRangeException: Number must be either non-negative and less than or equal to Int32.MaxValue or -1.
Parameter name: dueTime
Stack Trace:
   at System.Threading.Timer..ctor(TimerCallback callback, Object state, Int32 dueTime, Int32 period)
   at System.Timers.Timer.set_Enabled(Boolean value)
   at SnappCloud.ActivationReminder.AraClient.PostInit()
   at SnappCloud.ActivationReminder.Program.Main(String[] args)

 

Error: (11/23/2014 11:36:34 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (11/23/2014 00:39:41 PM) (Source: Toshiba App Place) (User: )
Description: System.ArgumentOutOfRangeException: Number must be either non-negative and less than or equal to Int32.MaxValue or -1.
Parameter name: dueTime
Stack Trace:
   at System.Threading.Timer..ctor(TimerCallback callback, Object state, Int32 dueTime, Int32 period)
   at System.Timers.Timer.set_Enabled(Boolean value)
   at SnappCloud.ActivationReminder.AraClient.PostInit()
   at SnappCloud.ActivationReminder.Program.Main(String[] args)

 

Error: (11/23/2014 00:32:47 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (11/23/2014 10:01:06 AM) (Source: Application Error) (User: )
Description: Faulting application name: ISUSPM.exe, version: 13.0.0.43575, time stamp: 0x4e9664be
Faulting module name: ISUSPM.exe, version: 13.0.0.43575, time stamp: 0x4e9664be
Exception code: 0xc0000005
Fault offset: 0x0000ab4b
Faulting process id: 0x10dc
Faulting application start time: 0xISUSPM.exe0
Faulting application path: ISUSPM.exe1
Faulting module path: ISUSPM.exe2
Report Id: ISUSPM.exe3

 

Error: (11/23/2014 01:09:44 AM) (Source: Application Hang) (User: )
Description: The program explorer.exe version 6.1.7601.17567 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 16ac

Start Time: 01d006e1f79e4660

Termination Time: 8424

Application Path: C:\windows\explorer.exe

Report Id: a09c52c9-72df-11e4-8abd-00266cdb5d36

 

Error: (11/22/2014 11:54:38 PM) (Source: Application Hang) (User: )
Description: The program Explorer.EXE version 6.1.7601.17567 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: c64

Start Time: 01d006e0863f90cb

Termination Time: 16739

Application Path: C:\windows\Explorer.EXE

Report Id: f21315b3-72d4-11e4-8abd-00266cdb5d36

 

Error: (11/22/2014 11:45:19 PM) (Source: Toshiba App Place) (User: )
Description: System.ArgumentOutOfRangeException: Number must be either non-negative and less than or equal to Int32.MaxValue or -1.
Parameter name: dueTime
Stack Trace:
   at System.Threading.Timer..ctor(TimerCallback callback, Object state, Int32 dueTime, Int32 period)
   at System.Timers.Timer.set_Enabled(Boolean value)
   at SnappCloud.ActivationReminder.AraClient.PostInit()
   at SnappCloud.ActivationReminder.Program.Main(String[] args)

 

Error: (11/22/2014 11:44:57 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (11/22/2014 01:37:30 PM) (Source: Application Hang) (User: )
Description: The program Explorer.EXE version 6.1.7601.17567 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: dc4

Start Time: 01d0059f9d18c702

Termination Time: 60000

Application Path: C:\windows\Explorer.EXE

Report Id: cb677701-727e-11e4-8906-00266cdb5d36

 

System errors:
=============
Error: (11/23/2014 01:31:14 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Internet Explorer 10 for Windows 7 for x64-based Systems.

 

Error: (11/23/2014 01:29:52 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

 

Error: (11/23/2014 01:29:50 PM) (Source: DCOM) (User: )
Description: {3EB3C877-1F16-487C-9050-104DBCD66683}

 

Error: (11/23/2014 10:13:09 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Internet Explorer 10 for Windows 7 for x64-based Systems.

 

Error: (11/23/2014 10:10:57 AM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

 

Error: (11/23/2014 10:07:21 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Internet Explorer 10 for Windows 7 for x64-based Systems.

 

Error: (11/23/2014 10:00:43 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Wlansvc service.

 

Error: (11/22/2014 11:46:25 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

 

Error: (11/22/2014 11:44:21 PM) (Source: DCOM) (User: )
Description: {7D1933CB-86F6-4A98-8628-01BE94C9A575}

 

Error: (11/22/2014 01:44:52 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070002: Internet Explorer 10 for Windows 7 for x64-based Systems.

 

Microsoft Office Sessions:
=========================

 Update for Microsoft Office 2007 (KB2508958) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{0C5823AA-7B6F-44E1-8D5B-8FD1FF0E6438}) (Version:  - Microsoft)
 

=========================== Installed Programs ============================
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 2.6.0.19140 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 2.6.0.19140 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 15 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 15.0.0.167 - Adobe Systems Incorporated)
Adobe Flash Player 15 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 15.0.0.189 - Adobe Systems Incorporated)
Adobe Reader X (10.1.12) MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}) (Version: 10.1.12 - Adobe Systems Incorporated)
AMD Media Foundation Decoders (Version: 1.0.60607.2201 - ATI Technologies Inc.) Hidden
AMD VISION Engine Control Center (x32 Version: 2011.0607.2212.38019 - ATI) Hidden
ANT Drivers Installer x64 (Version: 2.3.4 - Garmin Ltd or its subsidiaries) Hidden
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (HKLM-x32\...\{3108C217-BE83-42E4-AE9E-A56A2A92E549}) (Version: 1.0.0.36 - Atheros Communications Inc.)
ATI Catalyst Install Manager (HKLM\...\{4ACA5AE7-E68C-5A48-F8E6-D67946267506}) (Version: 3.0.829.0 - ATI Technologies, Inc.)
Bejeweled 3 (x32 Version: 2.2.0.97 - WildTangent) Hidden
Catalyst Control Center - Branding (x32 Version: 1.00.0000 - ATI) Hidden
Catalyst Control Center Graphics Previews Common (x32 Version: 2011.0607.2212.38019 - ATI) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2011.0607.2212.38019 - ATI Technologies, Inc.) Hidden
Catalyst Control Center Localization All (x32 Version: 2011.0607.2212.38019 - ATI) Hidden
CCC Help Chinese Standard (x32 Version: 2011.0607.2211.38019 - ATI) Hidden
CCC Help Chinese Traditional (x32 Version: 2011.0607.2211.38019 - ATI) Hidden
CCC Help Czech (x32 Version: 2011.0607.2211.38019 - ATI) Hidden
CCC Help Danish (x32 Version: 2011.0607.2211.38019 - ATI) Hidden
CCC Help Dutch (x32 Version: 2011.0607.2211.38019 - ATI) Hidden
CCC Help English (x32 Version: 2011.0607.2211.38019 - ATI) Hidden
CCC Help Finnish (x32 Version: 2011.0607.2211.38019 - ATI) Hidden
CCC Help French (x32 Version: 2011.0607.2211.38019 - ATI) Hidden
CCC Help German (x32 Version: 2011.0607.2211.38019 - ATI) Hidden
CCC Help Greek (x32 Version: 2011.0607.2211.38019 - ATI) Hidden
CCC Help Hungarian (x32 Version: 2011.0607.2211.38019 - ATI) Hidden
CCC Help Italian (x32 Version: 2011.0607.2211.38019 - ATI) Hidden
CCC Help Japanese (x32 Version: 2011.0607.2211.38019 - ATI) Hidden
CCC Help Korean (x32 Version: 2011.0607.2211.38019 - ATI) Hidden
CCC Help Norwegian (x32 Version: 2011.0607.2211.38019 - ATI) Hidden
CCC Help Polish (x32 Version: 2011.0607.2211.38019 - ATI) Hidden
CCC Help Portuguese (x32 Version: 2011.0607.2211.38019 - ATI) Hidden
CCC Help Russian (x32 Version: 2011.0607.2211.38019 - ATI) Hidden
CCC Help Spanish (x32 Version: 2011.0607.2211.38019 - ATI) Hidden
CCC Help Swedish (x32 Version: 2011.0607.2211.38019 - ATI) Hidden
CCC Help Thai (x32 Version: 2011.0607.2211.38019 - ATI) Hidden
CCC Help Turkish (x32 Version: 2011.0607.2211.38019 - ATI) Hidden
ccc-utility64 (Version: 2011.0607.2212.38019 - ATI) Hidden
Chuzzle Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
Citrix Online Launcher (HKLM-x32\...\{AC7E7905-8C59-4806-A96D-30936A2B1FC5}) (Version: 1.0.168 - Citrix)
Conexant HD Audio (HKLM\...\CNXT_AUDIO_HDA) (Version: 8.54.1.0 - Conexant)
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Elevated Installer (x32 Version: 3.2.13.0 - Garmin Ltd or its subsidiaries) Hidden
ETDWare PS/2-X64 8.0.8.0_R01 (HKLM\...\Elantech) (Version: 8.0.8.0 - ELAN Microelectronic Corp.)
FATE - The Traitor Soul (x32 Version: 2.2.0.95 - WildTangent) Hidden
Fishdom ™ 2 (x32 Version: 2.2.0.98 - WildTangent) Hidden
Garmin Express (HKLM-x32\...\{ac22014a-a254-43b9-9cc0-e87cf9c7e18a}) (Version: 3.2.13.0 - Garmin Ltd or its subsidiaries)
Garmin Express (x32 Version: 3.2.13.0 - Garmin Ltd or its subsidiaries) Hidden
Garmin Express Tray (x32 Version: 3.2.13.0 - Garmin Ltd or its subsidiaries) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 39.0.2171.65 - Google Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.5111.1712 - Google Inc.)
Google Toolbar for Internet Explorer (x32 Version: 1.0.0 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
GoToMeeting 6.4.5.1865 (HKCU\...\GoToMeeting) (Version: 6.4.5.1865 - CitrixOnline)
Java Auto Updater (x32 Version: 2.0.4.1 - Sun Microsystems, Inc.) Hidden
Java™ 6 Update 25 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83216025FF}) (Version: 6.0.250 - Oracle)
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Label@Once 1.0 (HKLM-x32\...\{0D795777-9D60-4692-8386-F2B3F2B5E5BF}) (Version: 1.0 - Corel)
LiveUpdate 3.2 (Symantec Corporation) (HKLM-x32\...\LiveUpdate) (Version: 3.2.0.68 - Symantec Corporation)
Mesh Runtime (x32 Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office 2007 Primary Interop Assemblies (HKLM-x32\...\{50120000-1105-0000-0000-0000000FF1CE}) (Version: 12.0.4518.1014 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Excel MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (HKLM-x32\...\HOMESTUDENTR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
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Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 (x32 Version: 12.0.21005 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 (x32 Version: 12.0.21005 - Microsoft Corporation) Hidden
Microsoft Visual Studio 2005 Tools for Office Runtime (HKLM-x32\...\Microsoft Visual Studio 2005 Tools for Office Runtime) (Version:  - Microsoft Corporation)
Microsoft Visual Studio 2005 Tools for Office Runtime (x32 Version: 8.0.60940.0 - Microsoft Corporation) Hidden
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (Version: 10.0.50908 - Microsoft Corporation) Hidden
Mozilla Firefox 33.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 33.1 (x86 en-US)) (Version: 33.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP2 Parser and SDK (HKLM-x32\...\{716E0306-8318-4364-8B8F-0CC4E9376BAC}) (Version: 4.20.9818.0 - Microsoft Corporation)
Norton Ghost (HKLM-x32\...\{B0255743-165B-4BD5-8DA8-37DFB9930015}) (Version: 15.0.1.36526 - Symantec Corporation)
Norton Internet Security (HKLM-x32\...\NIS) (Version: 20.5.0.28 - Symantec Corporation)
Norton PC Checkup (HKLM-x32\...\Norton PC Checkup_is1) (Version: 3.0.5.38.0 - Symantec Corporation)
Norton Utilities 15 (HKLM-x32\...\Norton Utilities 15_is1) (Version: 15.0 - Symantec Corporation)
Nuance PDF Converter 8 (HKLM-x32\...\{C285DA25-78D9-4C43-B4B6-A9F14C9CD551}) (Version: 8.00.1223 - Nuance Communications, Inc.)
Panasonic Multi-Function Station software (HKLM-x32\...\{53DE4FAD-F853-44F3-AC39-AD2940E5DD53}) (Version: 1.00 - Panasonic)
PdaNet for Android 3.50 (HKLM-x32\...\PdaNet_is1) (Version:  - June Fabrics Technology Inc)
Penguins! (x32 Version: 2.2.0.95 - WildTangent) Hidden
Plants vs. Zombies - Game of the Year (x32 Version: 2.2.0.95 - WildTangent) Hidden
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
Polar Bowler (x32 Version: 2.2.0.97 - WildTangent) Hidden
QuickBooks (x32 Version: 24.0.4007.2403 - Intuit Inc.) Hidden
QuickBooks File Doctor (HKLM-x32\...\{368504A9-F20C-4A36-BB8A-7C82D6DDEF96}) (Version: 3.6.2 - Intuit)
QuickBooks Pro 2014 (HKLM-x32\...\{4A21D17E-2FE8-42CD-88B7-ACF8E8860834}) (Version: 24.0.4004.2403 - Intuit Inc.)
QuickBooks Runtime Redistributable (HKLM\...\{F2A4F809-2DE6-4D27-888B-4D2BB8DAF20E}) (Version: 1.00.0000 - Intuit Inc.)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30124 - Realtek Semiconductor Corp.)
Realtek WLAN Driver (HKLM-x32\...\{9D3D8C60-A55F-4fed-B2B9-173001290E16}) (Version: 2.00.0016 - REALTEK Semiconductor Corp.)
Scansoft PDF Converter (x32 Version:  - ) Hidden
SketchUp 8 (HKLM-x32\...\{779D8CA1-03DD-4AD4-B21F-3E20BFE7BEDE}) (Version: 3.0.15158 - Trimble Navigation Limited)
Skype Launcher (HKLM-x32\...\{DA84ECBF-4B79-47F2-B34C-95C38484C058}) (Version: 2.01 - TOSHIBA Corporation)
Skype™ 6.11 (HKLM-x32\...\{4E76FF7E-AEBA-4C87-B788-CD47E5425B9D}) (Version: 6.11.102 - Skype Technologies S.A.)
Speccy (HKLM\...\Speccy) (Version: 1.26 - Piriform)
Tom Clancy's Splinter Cell (x32 Version: 2.2.0.97 - WildTangent) Hidden
Toshiba App Place (HKLM-x32\...\{ED3CBA78-488F-4E8C-B33F-8E3BF4DDB4D2}) (Version: 1.0.6.3 - Toshiba)
TOSHIBA Application Installer (HKLM-x32\...\{970472D0-F5F9-4158-A6E3-1AE49EFEF2D3}) (Version: 9.0.1.2 - TOSHIBA)
TOSHIBA Assist (HKLM-x32\...\{C2A276E3-154E-44DC-AAF1-FFDD7FD30E35}) (Version: 4.2.3.0 - TOSHIBA CORPORATION)
Toshiba Book Place (HKLM-x32\...\{A14962A7-2B7D-456E-BFCD-F54E3A88D41F}) (Version: 2.2.7530 - K-NFB Reading Technology, Inc.)
TOSHIBA Bulletin Board (HKLM-x32\...\InstallShield_{1C8C049A-145F-4A6E-8290-B5C245EBE39D}) (Version: 1.6.10.64 - TOSHIBA Corporation)
TOSHIBA Bulletin Board (Version: 1.6.10.64 - TOSHIBA Corporation) Hidden
TOSHIBA Disc Creator (HKLM\...\{5DA0E02F-970B-424B-BF41-513A5018E4C0}) (Version: 2.1.0.11 for x64 - TOSHIBA Corporation)
TOSHIBA Face Recognition (HKLM-x32\...\InstallShield_{F67FA545-D8E5-4209-86B1-AEE045D1003F}) (Version: 3.1.17.64 - TOSHIBA Corporation)
TOSHIBA Face Recognition (Version: 3.1.17.64 - TOSHIBA Corporation) Hidden
TOSHIBA Hardware Setup (HKLM-x32\...\{97965331-BC5D-4D9F-B6DF-5C0A123E4AE0}) (Version: 2.1.0.3 - TOSHIBA Corporation)
TOSHIBA HDD/SSD Alert (HKLM\...\{D4322448-B6AF-4316-B859-D8A0E84DCB38}) (Version: 3.1.64.9 - TOSHIBA Corporation)
Toshiba Laptop Checkup (HKLM-x32\...\NortonPCCheckup) (Version: 2.0.13.11 - Symantec Corporation)
TOSHIBA Media Controller (HKLM-x32\...\{C7A4F26F-F9B0-41B2-8659-99181108CDE3}) (Version: 1.0.87.4 - TOSHIBA CORPORATION)
Toshiba Online Backup (HKLM-x32\...\{C57BCDE1-7CB9-467D-B3BA-7E119916CDC1}) (Version: 2.0.0.31 - Toshiba)
TOSHIBA Quality Application (HKLM-x32\...\{E69992ED-A7F6-406C-9280-1C156417BC49}) (Version: 1.0.3 - TOSHIBA)
TOSHIBA Recovery Media Creator (HKLM-x32\...\{B65BBB06-1F8E-48F5-8A54-B024A9E15FDF}) (Version: 2.1.5.5109a - TOSHIBA CORPORATION)
TOSHIBA ReelTime (HKLM-x32\...\InstallShield_{24811C12-F4A9-4D0F-8494-A7B8FE46123C}) (Version: 1.7.21.64 - TOSHIBA Corporation)
TOSHIBA ReelTime (Version: 1.7.21.64 - TOSHIBA Corporation) Hidden
TOSHIBA Service Station (HKLM-x32\...\{AC6569FA-6919-442A-8552-073BE69E247A}) (Version: 2.2.12 - TOSHIBA)
TOSHIBA Supervisor Password (HKLM-x32\...\{0AF17224-CF88-40B8-BB1A-D179369847B4}) (Version: 2.1.0.2 - TOSHIBA Corporation)
TOSHIBA Value Added Package (HKLM-x32\...\InstallShield_{066CFFF8-12BF-4390-A673-75F95EFF188E}) (Version: 1.6.1.64 - TOSHIBA Corporation)
TOSHIBA Value Added Package (Version: 1.6.1.64 - TOSHIBA Corporation) Hidden
TOSHIBA Value Added Package (x32 Version: 1.6.1.64 - TOSHIBA Corporation) Hidden
TOSHIBA Web Camera Application (HKLM-x32\...\InstallShield_{6F3C8901-EBD3-470D-87F8-AC210F6E5E02}) (Version: 2.0.3.3 - TOSHIBA Corporation)
TOSHIBA Web Camera Application (x32 Version: 2.0.3.3 - TOSHIBA Corporation) Hidden
TOSHIBARegistration (HKLM-x32\...\{5AF550B4-BB67-4E7E-82F1-2C4300279050}) (Version: 1.0.6 - TOSHIBA)
TurboTax 2011 (HKLM-x32\...\TurboTax 2011) (Version:  - Intuit, Inc)
TurboTax 2011 WinPerFedFormset (x32 Version: 011.000.3351 - Intuit Inc.) Hidden
TurboTax 2011 WinPerReleaseEngine (x32 Version: 011.000.0496 - Intuit Inc.) Hidden
TurboTax 2011 WinPerTaxSupport (x32 Version: 011.000.0222 - Intuit Inc.) Hidden
TurboTax 2011 wrapper (x32 Version: 011.000.0121 - Intuit Inc.) Hidden
TurboTax 2012 (HKLM-x32\...\TurboTax 2012) (Version: 2012.0 - Intuit, Inc)
TurboTax 2012 WinPerFedFormset (x32 Version: 012.000.2083 - Intuit Inc.) Hidden
TurboTax 2012 WinPerReleaseEngine (x32 Version: 012.000.0451 - Intuit Inc.) Hidden
TurboTax 2012 WinPerTaxSupport (x32 Version: 012.000.0179 - Intuit Inc.) Hidden
TurboTax 2012 wrapper (x32 Version: 012.000.0127 - Intuit Inc.) Hidden
TurboTax 2013 (HKLM-x32\...\TurboTax 2013) (Version: 2013.0 - Intuit, Inc)
TurboTax 2013 WinPerFedFormset (x32 Version: 013.000.1953 - Intuit Inc.) Hidden
TurboTax 2013 WinPerReleaseEngine (x32 Version: 013.000.0492 - Intuit Inc.) Hidden
TurboTax 2013 WinPerTaxSupport (x32 Version: 013.000.0168 - Intuit Inc.) Hidden
TurboTax 2013 wrapper (x32 Version: 013.000.0135 - Intuit Inc.) Hidden
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Microsoft Office 2007 Help for Common Features (KB963673) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_HOMESTUDENTR_{AB365889-0395-4FAD-B702-CA5985D53D42}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-002A-0000-1000-0000000FF1CE}_HOMESTUDENTR_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office Excel 2007 Help (KB963678) (HKLM-x32\...\{90120000-0016-0409-0000-0000000FF1CE}_HOMESTUDENTR_{199DF7B6-169C-448C-B511-1054101BE9C9}) (Version:  - Microsoft)
Update for Microsoft Office OneNote 2007 Help (KB963670) (HKLM-x32\...\{90120000-00A1-0409-0000-0000000FF1CE}_HOMESTUDENTR_{2744EF05-38E1-4D5D-B333-E021EDAEA245}) (Version:  - Microsoft)
Update for Microsoft Office PowerPoint 2007 (KB2597972) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{7B9D2746-D03B-442B-A691-90B748E316B4}) (Version:  - Microsoft)
Update for Microsoft Office Powerpoint 2007 Help (KB963669) (HKLM-x32\...\{90120000-0018-0409-0000-0000000FF1CE}_HOMESTUDENTR_{397B1D4F-ED7B-4ACA-A637-43B670843876}) (Version:  - Microsoft)
Update for Microsoft Office Script Editor Help (KB963671) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_HOMESTUDENTR_{CD11C6A2-FFC6-4271-8EAB-79C3582F505C}) (Version:  - Microsoft)
Update for Microsoft Office Word 2007 Help (KB963665) (HKLM-x32\...\{90120000-001B-0409-0000-0000000FF1CE}_HOMESTUDENTR_{80E762AA-C921-4839-9D7D-DB62A72C0726}) (Version:  - Microsoft)
Update Installer for WildTangent Games App (x32 Version:  - WildTangent) Hidden
Virtual Villagers 5 - New Believers (x32 Version: 2.2.0.97 - WildTangent) Hidden
Visual Studio Tools for the Office system 3.0 Runtime (HKLM-x32\...\Visual Studio Tools for the Office system 3.0 Runtime) (Version:  - Microsoft Corporation)
Visual Studio Tools for the Office system 3.0 Runtime (x32 Version: 9.0.30729 - Microsoft Corporation) Hidden
Visual Studio Tools for the Office system 3.0 Runtime Service Pack 1 (KB949258) (HKLM-x32\...\{8FB53850-246A-3507-8ADE-0060093FFEA6}.KB949258) (Version: 1 - Microsoft Corporation)
WildTangent Games (HKLM-x32\...\WildTangent toshiba Master Uninstall) (Version: 1.0.2.5 - WildTangent)
WildTangent Games App (Toshiba Games) (x32 Version: 4.0.5.14 - WildTangent) Hidden
Windows Driver Package - Dynastream Innovations, Inc. ANT LibUSB Drivers (04/11/2012 1.2.40.201) (HKLM\...\F9D2A789F9CFF8CEC36B544F53877C80F1F73C46) (Version: 04/11/2012 1.2.40.201 - Dynastream Innovations, Inc.)
Windows Driver Package - Silicon Labs Software (DSI_SiUSBXp_3_1) USB  (02/06/2007 3.1) (HKLM\...\D1506E0025B5A3F9EB8270FE81C1EEDD9388B8A2) (Version: 02/06/2007 3.1 - Silicon Labs Software)
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3538.0513 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3538.0513 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Messenger (x32 Version: 15.4.3538.0513 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Remote Client (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Client Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Zuma's Revenge (x32 Version: 2.2.0.97 - WildTangent) Hidden

 

========================= Memory info: ===================================

Percentage of memory in use: 39%
Total physical RAM: 3686.87 MB
Available physical RAM: 2238.96 MB
Total Pagefile: 7371.91 MB
Available Pagefile: 5451.82 MB
Total Virtual: 4095.88 MB
Available Virtual: 3983.86 MB

 

========================= Partitions: =====================================

1 Drive c: (TI106232W0C) (Fixed) (Total:284.4 GB) (Free:220.65 GB) NTFS
3 Drive e: (SECOND) (Removable) (Total:7.31 GB) (Free:6.67 GB) FAT32
4 Drive f: (TOSH EXT_PuPback) (Fixed) (Total:931.51 GB) (Free:732.12 GB) NTFS

 

========================= Users: ========================================

User accounts for \\TOSHPUP

Administrator            Douglas                  Guest                   

 

**** End of log ****


Edited by hamluis, 24 November 2014 - 10:42 AM.


#6 princ1

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Posted 24 November 2014 - 01:17 AM

http://speccy.piriform.com/results/W0km3DSPAR8XWmTNS7ESsZN



#7 hamluis

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Posted 24 November 2014 - 11:08 AM

Please...uninstall Norton PC Checkup and Norton Utilities.  You may also have to uninstall Live Update 3.2.

 

Error: (11/22/2014 11:46:25 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

 

One of your drives has a problem.  I can't tell which, let's try the following.  If you open up Start Menu -> Computer -> Right click on the C: drive -> Click Properties -> Click the Hardware tab -> And see which device is at Location 1, that will indicate where the problem lies.  Tell us what drive that is.

 

Your java install is not current...this increases system vulnerability to malware.  I suggest that you either constantly update it or totally remove it (it's not necessary for all websites).

 

Louis



#8 NullPointerException

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Posted 24 November 2014 - 11:43 AM

Symantec has improved their services a lot. Not sure about its "optimization" software, but if is Symantec, you can most likely trust them.



#9 hamluis

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Posted 24 November 2014 - 01:05 PM

Yes...you can trust them to run a number of different monitoring devices that may conflict with each other and throttle the system.  It's not a question of trust...it's a question of whether anything installed is of any positive value to the user, IMO.

 

Louis



#10 princ1

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Posted 24 November 2014 - 02:32 PM

Louis and NPE,

You make me laugh with ".,..Symantec.... may throttle....".

 

(Please...uninstall Norton PC Checkup and Norton Utilities.  You may also have to uninstall Live Update 3.2.)

Done: I also uninstalled Norton Ghost which I had believed was grabbing my USB3 drive (the backup location) and disallowing "Safely Remove..."

 

(Error: (11/22/2014 11:46:25 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

One of your drives has a problem.  I can't tell which, let's try the following.  If you open up Start Menu -> Computer -> Right click on the C: drive -> Click Properties -> Click the Hardware tab -> And see which device is at Location 1, that will indicate where the problem lies.  Tell us what drive that is.)

Surprisingly: It is USB3 "Tosh EXT_PuPback F:".  This is my main file working drive. It has seemed to work fine, except for recent minor glitches, but never a speed issue.

Should I go to device manager and uninstall that drive?

 

(Your java install is not current...this increases system vulnerability to malware.  I suggest that you either constantly update it or totally remove it (it's not necessary for all websites).)

Going to "Contol Panel/ Programs/ Java 32Bit" // update tab, The response I get is "latest version already installed." Platform is 1.6.0_25

 

P.S. Still cannot get USB3 to "Safely Remove...."

Regards and thanks a million for your time,



#11 princ1

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Posted 24 November 2014 - 02:35 PM

cont'd

Blue highlight failed on last paragraph, if you didn't notice my editing:

Going to "Contol Panel/ Programs/ Java 32Bit" // update tab, The response I get is "latest version already installed." Platform is 1.6.0_25

 

P.S. Still cannot get USB3 to "Safely Remove...."

Regards and thanks a million for your time,






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