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Unable to remove popup malware in Explorer and Firefox - help!!


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3 replies to this topic

#1 rdelorenzo

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Posted 22 November 2014 - 08:27 PM

My daughter downloaded something on my pc.  I uninstalled, scanned and did all the basic things I know how.  It killed all my restore points, so that is not an option. 

 

I am getting PopUps in new windows or new tabs from a PC Virus Clean up Company, go figure.  I have norton and it's not seeing it.   Help!!!


Edited by Queen-Evie, 22 November 2014 - 08:41 PM.
moved from Windows 7 to the appropriate forum


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#2 Condobloke

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Posted 22 November 2014 - 08:47 PM

G'day rdelorenzo, and Welcome to BC !

 

Can you tell me what it was you uninstalled.?

 

The actual name of the pc virus clean up program which is responsible for the new tabs....???

 

Does the program still have an entry in your browser.....as and add on perhaps....or as a plug in...??

 

Is there any sign of it still...in programs and features...or anything there that you do not recognize..?

 

 


Condobloke

Outback Australian  

 

fed up with Windows antics...??

 

LINUX IS THE ANSWER

 

I USE LINUX MINT 18.3  EXCLUSIVELY.

 Failure is not an option. It comes bundled with your Microsoft product.

 

Success is not Final, Failure is not Fatal,

 

It is the Courage to Continue that Counts.

W.C. 4th June 1940

 

 

 


#3 buddy215

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Posted 22 November 2014 - 09:13 PM

condobloke...I'm pretty darn sure the OP is talking about a rogue security program being advertised.

 

redeorenzo....to prevent a problem with downloading and running scans use Rkill first. Once you have successfully

run the program DO NOT reboot. Instead run a scan using the next program...MBAM. If it finds malware it will ask you

to reboot. Do that. Then run the next scans.

 

Download RKill Download after reading what it does. Run the scan. Post the log of the scan.

Download from the second button....iExplore.exe

 

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).

  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.

POST THE LOG FOR REVIEW.

 

  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars...especially Yahoo.

You may see Google Tool Bar being offered. You can choose to download and use the portable version and avoid any chance

of installing an unwanted toolbar.  

CCleaner - PC Optimization and Cleaning - Free Download

Piriform - How to run CCleaner from a USB drive

 

  • download AdwCleaner by Xplode and save to your Desktop.
  • Double-click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

Download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

Edited by buddy215, 22 November 2014 - 09:19 PM.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#4 Condobloke

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Posted 29 November 2014 - 06:54 PM

how are you going there ?....I note that you have not been online since posting this topic.....

 

If we can help in any way.....just talk to us.....use another pc to communicate with us if that helps....

 

Brian


Condobloke

Outback Australian  

 

fed up with Windows antics...??

 

LINUX IS THE ANSWER

 

I USE LINUX MINT 18.3  EXCLUSIVELY.

 Failure is not an option. It comes bundled with your Microsoft product.

 

Success is not Final, Failure is not Fatal,

 

It is the Courage to Continue that Counts.

W.C. 4th June 1940

 

 

 





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