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HDD not detected but gets detected sometimes


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#1 oldtalltree

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Posted 22 November 2014 - 07:26 AM

Hi Guys!

So this is what's happening with my new Windows 7 PC (Just a few weeks old):

1.) System hangs (with exception of mouse) for 5 to 10 minutes every 2 to 3 hours. During this time the hard-drive makes a spinning noise. 

2.) If I switch off the power during this and restart the machine I get the 'Select Proper Boot Device' message. When this happens I see the following under SATA configuration in BIOS:

Sata port 1: Not present
Sata port 2: Not present
Sata port 3: Not present
Sata port 4: Not present

So it does not detect the HDD!!

After sometime the machine boots properly again. At this time the SATA configuration is as follows:

Sata port 1: Not present
Sata port 2: Not present
Sata port 3: Not present
Sata port 4: WDC WD5000AVVS

Now it is detecting the HDD out of the blue.

I thought initially that it was the SATA cable which was creating the issue, so I replaced the SATA cable but nothing has changed. I also ran a CHKDSK but to no avail.

 

Tests Done:

---------------

I downloaded and ran seatools for windows but it did not work properly. It gets stuck.

 

I later downloaded the 'Data Lifeguard Tools 11 for Windows' from here:

http://support.wdc.com/product/download.asp?groupid=610&sid=3&lang=en

 

It returned the following results:

 

Test Option: EXTENDED TEST 
Model Number: WDC WD5000AVVS-63ZWB0 
Unit Serial Number: WD-WCASU5927634 
Firmware Number: 01.01B01 
Capacity: 500.11 GB 
SMART Status: PASS 
Test Result: FAIL 
Test Error Code: 08-Unable to repair bad sectors. 
Test Time: 17:45:33, November 22, 2014 

 

I am confused as to what is causing this and what possibly my next step could be. Is there anything else that I can do? Or is there no other way other than to replace the drive? Could taking it to a technician help? Any help would be highly appreciated!

 

System details are as follows:
------------------------------------

OS Name: Windows 7 Ultimate Service pack 1
System Type: x64-based PC
Processor: Intel® Pentium® CPU G2030 @ 3.00GHz, 3000 Mhz, 2 Cores, 2 Logical Processors
Bios Version/Date: American Megatrends Inc. 4.6.5
SMBIOS Version: 2.7
Disk: WDC WD5000AVVS-63ZWB0 ATA Device
Graphics Card: NVIDIA GeForce GT610
File System: NTFS


Edited by oldtalltree, 22 November 2014 - 08:30 AM.


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#2 ElfBane

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Posted 24 November 2014 - 05:11 AM

The HDD has bad sector faults and is failing. It needs to be replaced.



#3 hamluis

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Posted 25 November 2014 - 04:49 PM

Invoke your warranty rights and contact the system manufacturer.

 

Louis






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