On Monday, Nov 17 I noticed that my keyboard stopped responding as I tried to type a Google search and nothing happened.
- I checked the plug and the wire, and both seem fine.
- I tried restarting the computer, but it still didn’t work.
- I also tried two other keyboards which I know to be in working condition, but neither of them worked on my computer.
I went to the Device Manager in the Control Panel and noticed a yellow circle with an exclamation point inside it next to the device name. I double-clicked on the yellow circle and a window opened in a General tab which said:
Standard 101/102 – Key or Microsoft Natural PS/2 Keyboard
Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
I tried uninstalling and reinstalling the keyboard as suggested by the Troubleshooter, but that didn’t help. The only other suggestion offered by the Troubleshooter was to update the driver, which I tried in a number of ways. I tried going to the Windows Update site, but when I tried in Firefox it told me I needed to be using Internet Explorer and when I tried in Internet Explorer I got an error message stating that the site cannot display.
I tried to update the driver from the Driver tab in the Device Manager window:
- Hitting the Update Driver button wound up with a message which said “Cannot continue the Hardware Update Wizard. Could not find better match for your hardware than the software you currently have installed.”
- Hitting the Roll Back Driver button results in a message saying “No driver files have been backed up for this device.”
- I also tried the System Restore feature to two different Restore Points before my keyboard stopped working. This didn’t solve the problem either.
I’m wondering then, what I can do to solve this? I’ve managed to type so far on the virtual keyboard. One thing that worries me is that if I have to do a clean install of Windows, I don’t know how I can do it without using a keyboard since it requires hitting keys and I won’t be able to access the virtual keyboard during re-installation.
I’m using a Dell Dimension 8300, running Windows XP Professional Version 2002 (32-bit) with Service Pack 3. I am using a Standard 101/102 – Key or Microsoft Natural PS/2 Keyboard.
Edited by TheSkaFish, 21 November 2014 - 07:39 PM.