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XP SP3 big problem with viruses


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4 replies to this topic

#1 mdenisi

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Posted 21 November 2014 - 09:50 AM

Hi all,

I'm new on this forum and I have a problem maybe with a virus.

I can't open Services, I can't search for files in my HD (pressing F3), I can't open my account from control panel.

Attached you can find HijacjThis log file, but i'm not able to understand what I have to do.

Can anyone help me?

Thanks in advance.

Attached Files



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#2 HelpBot

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Posted 26 November 2014 - 09:55 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

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We need to see some information about what is happening in your machine. Please perform the following scan again:

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Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

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#3 mdenisi

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Posted 27 November 2014 - 08:53 AM

I need still Help!

Thank you for your replay and sorry for my english.

1.clear description of the problems

Since 14/11/2014 I cannot:

a. search any file in explorer, with F3, a popup appears saying some file are missing. Could be reinstalled (more or less)

b. open services applet, any of the mmc files from Control panel. I cannot open User Account applet.

c. open any chm file

d. open Internet Explorer (it doesn't start at all). I even tryed to replace the iexplore.exe from a VM perfectly working, but nothing appened

e. install or upgrade any program, including Avast A/V. The upgrade of this A/V was not successfully: there is an error at startup time that avoids to get running the A/V (the error is 'Failed to load language dll. 1033\UILangRes.dll'). In my PC a file named 1033\UILangRes.dll doesn't exist; instead there is 1040\UILangRes.dll

f. start in debug mode XP, by clicking F8 at boot

g. start the System restore utility: the window is blank.

 

2. the files you requested are attached to this post

3. I have original windows XP CD available

 

Action taken in the meanwhile

Reinstalled the SP3, in the hope to solve the problem, I think that some important files have been removed in some way.

 

 

Attached Files



#4 nasdaq

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Posted 28 November 2014 - 09:46 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
===

Please paste the logs in your next reply DO NOT ATTACH THEM unless specified.
To attach a file select the "More Reply Option" and follow the instructions.

Wait for further instructions.

#5 nasdaq

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Posted 04 December 2014 - 10:40 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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