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Attempting to recover files (not icons/shortcuts) from Desktop after virus/error


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#1 jyd131313

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Posted 20 November 2014 - 07:10 PM

Hello,

 

Let me start off by saying, this is my first post here and if this is the wrong forum topic, I apologize and gladly move me where appropriate. Thanks.

 

 

Today I turned on my computer (Windows 7) and got greeted by an almost empty desktop. Albeit a few icons, all of my important files and some icons were missing. I believe the only ones not missing were the Skyrim shortcut, Opera shortcut & Manycam shortcut.

 

Obviously, I was aware something was wrong so naturally decided to do a quick system restore back to a week ago to see if that fixed it. Most shortcuts/icons reappeared (yay!) but my files were still lost.

 

I then decided to run some anti-virus software. I ran Malware Bytes, RogueKill & Windows Defender. Roguekill was the only program to come up with anything. I honestly never wrote it down, but it was only one processes and it got rid of it. I have run multiple scans since then and nothing is found. I also ran RKill and Adware Cleaner. Everything looks clean.

 

I ran Recuva in attempt to recover my files from the desktop however, I haven't seen them recovered yet and I have run 3 recoveries.

 

I did more research and many forums suggest that these viruses hide shortcuts and files in temp folders rather than deleting them. Unfortunately for me, I cannot locate the SMTMP files people are speaking about. To be clear: I haven't run any program that would delete my temp files since like a month ago. 

 

At this point, I am at a loss of what to do, if there is even anything to do. I am considering taking my computer in to my specialist but I wanted to consult others first to see if this is a potentially free recovery I can do.

 

TL;DR; think I had a virus that deleted and/or hid icons/shortcuts & files from my desktop. Icons & shortcuts have been replaced and are fine. Files are still missing and are important. Looking to recover them.

 

 

Any help would be greatly appreciated!!!

 

 

 

 



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#2 JohnC_21

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Posted 20 November 2014 - 07:20 PM

Hello,and Welcome

 

What I can say is when doing a System Restore, if there are files added to the desktop since the last system restore point those files will be lost when System Restore is run. At least it has happened to me a couple of times.

 

If the files were on the desktop when the System Restore point was created, then you should still have the files on the desktop. Did you look in the desktop folder? C:\Users\<name>\desktop

 

Try Easeus Data Recovery. It will let you recover 1GB for free.



#3 jyd131313

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Posted 20 November 2014 - 08:36 PM

I have looked in c:\users\username\desktop , the files are not there. Yes the files were there when the system restore point was created, that is why I am not sure why they did not restore. I am thinking a virus/malware erased them somehow. I will try your recovery software, but as I said I have already tried to recover the files with no luck.

 

I can still see some of the documents and files in Excel, Word etc. under "recent", however I cannot open them as it says they have been moved or deleted.



#4 JohnC_21

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Posted 20 November 2014 - 08:58 PM

I think your only hope now is to do a full scan with Easeus and see if it can get back your files. It will retrieve files that have been deleted normally. Not sure about your case though. There could have been some kind of file system corruption but if it was only the desktop files that were affected I don't think that would be the case.

 

Make sure that you show hidden and hide system files is unchecked in folder options.

 

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