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Cannot properly install driver due to Windows Installer error

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#1 scratch that

scratch that

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Posted 20 November 2014 - 04:00 PM

I am running Windows XP professional version 2002.  It has the Service Pack 3.  I am trying to install a scanner from my bank but I receive the following error message:


'The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance.'


I worked with the tech support for the scanner.  He tried uninstalling and reloading the driver and each time he attempted an operation got this same error notice.  When he opened the program folder there were no files in it.  He concluded that the driver program was not properly loading and did not have a fix. 


Is this error due to Microsoft ending support for XP?  Is it an error in my system?  Anyone have an idea how to handle this?

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#2 JohnC_21


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Posted 20 November 2014 - 04:18 PM

Download and run this repair tool in an admin account.

#3 hamluis



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Posted 21 November 2014 - 03:08 PM




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