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HELP FAST PLZ!


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4 replies to this topic

#1 kenty953

kenty953

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Posted 20 November 2014 - 10:34 AM

I Went to google to check a google drive link i got. And now i had something download automatic and i cant find it or delete it?
 
Ive rand DOS & AVG
http://pastebin.com/nT8ArM9v
 
Its a Google Chrome Icon in my ^ thing. And it says Google Drive. And when i click it and exit it exits all my programs and when i start up chrome again its back...

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.17041 BrowserJavaVersion: 10.55.2
Run by ManU at 16:29:21 on 2014-11-20
Microsoft Windows 7 Ultimate 6.1.7601.1.1252.47.1033.18.8191.5528 [GMT 1:00]
.
AV: AVG Internet Security 2014 *Enabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: AVG Internet Security 2014 *Enabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}
FW: AVG Internet Security 2014 *Enabled* {36AFA1E1-4CDC-7EF8-11EE-C77C3581ABA2}
.
============== Running Processes ===============
.
c:\PROGRA~2\AVG\AVG2014\avgrsa.exe
C:\Program Files (x86)\AVG\AVG2014\avgcsrva.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe
C:\Windows\system32\nvvsvc.exe
C:\ProgramData\IePluginServices\PluginService.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\AVG\AVG2014\avgfws.exe
C:\Program Files (x86)\AVG\AVG2014\avgidsagent.exe
C:\Program Files (x86)\AVG\AVG2014\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Hp\Common\HPSupportSolutionsFrameworkService.exe
C:\Program Files (x86)\NVIDIA Corporation\NetService\NvNetworkService.exe
C:\Program Files\NVIDIA Corporation\NvStreamSrv\nvstreamsvc.exe
C:\Program Files (x86)\Razer\Razer Cortex\RzKLService.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\3.2.0\ToolbarUpdater.exe
C:\Program Files (x86)\AVG\AVG2014\avgnsa.exe
C:\Program Files (x86)\AVG\AVG2014\avgemca.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\3.2.0\loggingserver.exe
C:\Program Files (x86)\Razer\Razer Services\GSS\GameScannerService.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\NVIDIA Corporation\NvStreamSrv\nvstreamsvc.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\taskhost.exe
C:\Program Files\NVIDIA Corporation\NvStreamSrv\nvstreamsvc.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files (x86)\AVG\AVG2014\avgcsrva.exe
C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
C:\Program Files (x86)\Google\Update\1.3.25.5\GoogleCrashHandler.exe
C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe
C:\Users\ManU\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe
C:\Program Files (x86)\AVG\AVG2014\avgui.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\AVG Web TuneUp\vprot.exe
C:\Program Files (x86)\Google\Update\1.3.25.5\GoogleCrashHandler64.exe
C:\Program Files (x86)\Razer\Razer Cortex\main.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\NVIDIA Corporation\Display\nvtray.exe
C:\Windows\SysWOW64\ctfmon.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Users\ManU\Desktop\caffeine.exe
C:\Users\ManU\Desktop\CSGo Teamspeak\ts3server_win64.exe
C:\Program Files (x86)\AVG\AVG2014\avgcsrva.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://istart.webssearches.com/?type=hp&ts=1403030796&from=amt&uid=WDCXWD10EADS-00L5B1_WD-WCAU4398398083980
uDefault_Page_URL = hxxp://istart.webssearches.com/?type=hp&ts=1403030796&from=amt&uid=WDCXWD10EADS-00L5B1_WD-WCAU4398398083980
mStart Page = hxxp://istart.webssearches.com/?type=hp&ts=1403030796&from=amt&uid=WDCXWD10EADS-00L5B1_WD-WCAU4398398083980
mSearch Page = hxxp://istart.webssearches.com/web/?type=ds&ts=1403030796&from=amt&uid=WDCXWD10EADS-00L5B1_WD-WCAU4398398083980&q={searchTerms}
mDefault_Page_URL = hxxp://istart.webssearches.com/?type=hp&ts=1403030796&from=amt&uid=WDCXWD10EADS-00L5B1_WD-WCAU4398398083980
mDefault_Search_URL = hxxp://istart.webssearches.com/web/?type=ds&ts=1403030796&from=amt&uid=WDCXWD10EADS-00L5B1_WD-WCAU4398398083980&q={searchTerms}
mWinlogon: Userinit = userinit.exe
BHO: IETabPage Class: {3593C8B9-8E18-4B4B-B7D3-CB8BEB1AA42C} - C:\Program Files (x86)\SupTab\SupTab.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: {C9C42510-9B41-42c1-9DCD-7282A2D07C61}C - <orphaned>
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
BHO: FlowSurf: {E3F1CA13-EA0E-4617-8D03-3EAA6A94A7E0} - C:\Program Files (x86)\Flowsurf\flowsurf.dll
uRun: [Spotify Web Helper] "C:\Users\ManU\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe"
uRun: [GoogleChromeAutoLaunch_E26A8BE47CD1A76FF388C2FA3954D9C6] "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --no-startup-window
mRun: [AVG_UI] "C:\Program Files (x86)\AVG\AVG2014\avgui.exe" /TRAYONLY
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [vProt] "C:\Program Files (x86)\AVG Web TuneUp\vprot.exe"
mRun: [RazerCortex] C:\Program Files (x86)\Razer\Razer Cortex\RazerCortex.exe -autorun
dRunOnce: [SPReview] "C:\Windows\System32\SPReview\SPReview.exe" /sp:1 /errorfwlink:"http://go.microsoft.com/fwlink/?LinkID=122915" /build:7601
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: {6CA2A4DE-483E-456B-8634-6445460D7097} - {6CA2A4DE-483E-456B-8634-6445460D7097} - C:\Program Files (x86)\Flowsurf\flowsurf.dll
TCP: NameServer = 84.208.20.110 84.208.20.111
TCP: Interfaces\{16624734-6901-4D8D-B084-63066AC3D8D0} : DHCPNameServer = 84.208.20.110 84.208.20.111
Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files (x86)\Common Files\AVG Secure Search\ViProtocolInstaller\3.2.0\ViProtocol.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
AppInit_DLLs= C:\PROGRA~2\SupTab\SEARCH~1.DLL
SSODL: WebCheck - <orphaned>
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\38.0.2125.111\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-mStart Page = hxxp://istart.webssearches.com/?type=hp&ts=1403030796&from=amt&uid=WDCXWD10EADS-00L5B1_WD-WCAU4398398083980
x64-mSearch Page = hxxp://istart.webssearches.com/web/?type=ds&ts=1403030796&from=amt&uid=WDCXWD10EADS-00L5B1_WD-WCAU4398398083980&q={searchTerms}
x64-mDefault_Page_URL = hxxp://istart.webssearches.com/?type=hp&ts=1403030796&from=amt&uid=WDCXWD10EADS-00L5B1_WD-WCAU4398398083980
x64-mDefault_Search_URL = hxxp://istart.webssearches.com/web/?type=ds&ts=1403030796&from=amt&uid=WDCXWD10EADS-00L5B1_WD-WCAU4398398083980&q={searchTerms}
x64-BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre8\bin\ssv.dll
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre8\bin\jp2ssv.dll
x64-Run: [NvBackend] "C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe"
x64-Run: [ShadowPlay] C:\Windows\System32\rundll32.exe C:\Windows\System32\nvspcap64.dll,ShadowPlayOnSystemStart
x64-Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSHA;AVGIDSHA;C:\Windows\System32\drivers\avgidsha.sys [2014-6-17 190744]
R0 Avgloga;AVG Logging Driver;C:\Windows\System32\drivers\avgloga.sys [2014-6-17 328984]
R0 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;C:\Windows\System32\drivers\avgmfx64.sys [2014-8-6 123672]
R0 Avgrkx64;AVG Anti-Rootkit Driver;C:\Windows\System32\drivers\avgrkx64.sys [2014-6-17 31512]
R1 Avgdiska;AVG Disk Driver;C:\Windows\System32\drivers\avgdiska.sys [2014-6-30 152344]
R1 Avgfwfd;AVG network filter service;C:\Windows\System32\drivers\avgfwd6a.sys [2013-9-26 57144]
R1 AVGIDSDriver;AVGIDSDriver;C:\Windows\System32\drivers\avgidsdrivera.sys [2014-7-21 244504]
R1 Avgldx64;AVG AVI Loader Driver;C:\Windows\System32\drivers\avgldx64.sys [2014-6-17 235800]
R1 Avgtdia;AVG TDI Driver;C:\Windows\System32\drivers\avgtdia.sys [2014-6-17 269080]
R1 avgtp;avgtp;C:\Windows\System32\drivers\avgtpx64.sys [2014-9-12 50976]
R2 avgfws;AVG Firewall;C:\Program Files (x86)\AVG\AVG2014\avgfws.exe [2014-8-25 1417160]
R2 AVGIDSAgent;AVGIDSAgent;C:\Program Files (x86)\AVG\AVG2014\avgidsagent.exe [2014-8-25 3242000]
R2 avgwd;AVG WatchDog;C:\Program Files (x86)\AVG\AVG2014\avgwdsvc.exe [2014-8-25 289328]
R2 HPSupportSolutionsFrameworkService;HP Support Solutions Framework Service;C:\Program Files (x86)\Hp\Common\HPSupportSolutionsFrameworkService.exe [2014-9-15 89352]
R2 IePluginServices;IePlugin Services;C:\ProgramData\IePluginServices\PluginService.exe -service --> C:\ProgramData\IePluginServices\PluginService.exe -service [?]
R2 NvNetworkService;NVIDIA Network Service;C:\Program Files (x86)\NVIDIA Corporation\NetService\NvNetworkService.exe [2014-5-27 1617696]
R2 NvStreamSvc;NVIDIA Streamer Service;C:\Program Files\NVIDIA Corporation\NvStreamSrv\nvstreamsvc.exe [2014-5-27 21007192]
R2 Razer Game Scanner Service;Razer Game Scanner;C:\Program Files (x86)\Razer\Razer Services\GSS\GameScannerService.exe [2014-10-16 183488]
R2 RzKLService;RzKLService;C:\Program Files (x86)\Razer\Razer Cortex\RzKLService.exe [2014-10-29 105448]
R2 rzpmgrk;rzpmgrk;C:\Windows\System32\drivers\rzpmgrk.sys [2014-10-29 37184]
R2 Stereo Service;NVIDIA Stereoscopic 3D Driver Service;C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe [2014-11-18 409800]
R2 vToolbarUpdater3.2.0;vToolbarUpdater3.2.0;C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\3.2.0\ToolbarUpdater.exe [2014-9-12 1843736]
R3 NvStreamKms;NvStreamKms;C:\Program Files\NVIDIA Corporation\NvStreamSrv\NvStreamKms.sys [2014-5-27 18776]
R3 nvvad_WaveExtensible;NVIDIA Virtual Audio Device (Wave Extensible) (WDM);C:\Windows\System32\drivers\nvvad64v.sys [2014-5-27 40392]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2011-6-10 539240]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2013-9-11 124088]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2014-4-3 315008]
S3 DrvAgent64;DrvAgent64;C:\Windows\SysWOW64\drivers\DrvAgent64.SYS [2014-9-11 21712]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;C:\Windows\System32\ieetwcollector.exe [2014-5-18 111616]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\Windows\System32\drivers\rdpvideominiport.sys [2013-12-23 20992]
S3 SaiK0836;SaiK0836;C:\Windows\System32\drivers\SaiK0836.sys [2010-6-17 172040]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2014-5-16 59392]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2014-6-10 54784]
SUnknown tsusbhub;tsusbhub; [x]
.
=============== Created Last 30 ================
.
2014-11-18 17:46:28 615624 ----a-w- C:\Windows\SysWow64\nvStreaming.exe
2014-11-18 17:44:57 934032 ----a-w- C:\Windows\System32\nvvsvc.exe
2014-11-18 17:44:57 62608 ----a-w- C:\Windows\System32\nvshext.dll
2014-11-18 17:44:57 3534152 ----a-w- C:\Windows\System32\nvsvc64.dll
2014-11-18 17:44:56 6897352 ----a-w- C:\Windows\System32\nvcpl.dll
2014-11-18 17:44:56 4100776 ----a-w- C:\Windows\System32\nvcoproc.bin
2014-11-18 17:44:56 386368 ----a-w- C:\Windows\System32\nvmctray.dll
2014-11-18 17:44:56 2559808 ----a-w- C:\Windows\System32\nvsvcr.dll
2014-11-18 17:42:50 74056 ----a-w- C:\Windows\System32\OpenCL.dll
2014-11-18 17:42:50 59592 ----a-w- C:\Windows\SysWow64\OpenCL.dll
2014-11-09 16:15:08 -------- d-----w- C:\Users\ManU\AppData\Local\Urban Trial Freestyle
2014-11-05 21:29:39 -------- d-----w- C:\Users\ManU\AppData\Local\Diagnostics
2014-11-02 14:56:25 -------- d-----w- C:\Program Files (x86)\Cheat Engine 6.4
2014-11-02 14:00:39 -------- d-----w- C:\2-click run
2014-11-01 11:57:17 -------- d-----w- C:\ProgramData\boost_interprocess
2014-10-29 22:01:01 37184 ----a-w- C:\Windows\System32\drivers\rzpmgrk.sys
2014-10-29 21:23:23 -------- d-----w- C:\Program Files (x86)\SpeedFan
.
==================== Find3M ====================
.
2014-11-17 22:18:52 31520 ----a-w- C:\Windows\System32\nvhdap64.dll
2014-11-17 22:18:52 197408 ----a-w- C:\Windows\System32\drivers\nvhda64v.sys
2014-11-17 22:18:52 1538880 ----a-w- C:\Windows\System32\nvhdagenco6420103.dll
2014-11-12 16:38:19 71344 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2014-11-12 16:38:19 701104 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2014-09-12 21:20:55 50976 ----a-w- C:\Windows\System32\drivers\avgtpx64.sys
2014-09-11 17:35:14 21712 ----a-w- C:\Windows\SysWow64\drivers\DrvAgent64.SYS
.
============= FINISH: 16:29:53,53 ===============

Edited by Queen-Evie, 20 November 2014 - 10:50 AM.
pastebin is image of DDS log. I put the DDS log in this post. Topic moved from Windows 7 to Malware Removal Logs. DDS logs are allowed only in MRL.


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Posted 25 November 2014 - 10:35 AM

Hello and welcome to Bleeping Computer!

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#3 Oh My!

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Posted 27 November 2014 - 09:21 AM

Greetings kenty953 and :welcome: to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.

My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.

If you would allow me to call you by your first name I would prefer to do that. :thumbup2:

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Ground Rules:
  • First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met. :)
  • Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.
  • Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.
  • Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter problems simply stop and tell me.
  • When you post your reply, use the Replytopic.jpg button instead.
  • In the upper right hand corner of the topic you will see the Followtopic.jpg button. Click on this then choose Immediate E-Mail notification and then Proceed and you will be sent an email once I have posted a response.
  • If you do not reply to your topic after 5 days we assume it has been abandoned and I will close it.
  • When your computer is clean I will alert you of such. I will also provide for you detailed information about how you can combat future infections.
  • I would like to remind you to make no further changes to your computer unless I direct you to do so.
  • Now let's get started :thumbup2:
===================================================

Now that I am assisting you, you can expect that I will be very responsive to your situation. If you are able, I would request you check this thread at least once per day so that we can try to resolve your issues effectively and efficiently. If you are going to be delayed please be considerate and post that information so that I know you are still with me. Unfortunately, there are many people waiting to be assisted and not enough of us at BleepingComputer to go around. I appreciate your understanding and diligence.

Thank you for your patience thus far. While I review our situation please run the below for me.

===================================================

AdwCleaner by Xplode - Delete Adware

-------------------
  • Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browser
  • Double click on AdwCleaner.exe, click Run, then select I agree if it appears
  • Click Scan
  • Once the scan has completed click on Clean
  • Confirm the cleaning and rebooting of your computer by clicking OK
  • Your computer will be rebooted automatically. A text file will open after the restart
  • Copy and paste the contents in your reply
  • You can also find the logfile at C:\AdwCleaner\AdwCleaner.txt
===================================================

Junkware Removal Tool by thisisu

-------------------
  • Please download Junkware Removal Tool and save it to your desktop.
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Right-mouse click JRT.exe and select Run as administrator (Windows XP double click the icon)
  • Please allow the program time to run
  • Once completed a Notepad document will open on your desktop
  • Copy and paste the contents in your reply
===================================================

Farbar Recovery Scan Tool (FRST)

--------------------
  • Download Farbar Recover Scan Tool for either 32 bit or 64 bit systems and save it to your desktop <<< Important
  • If you are unsure if you have 32 bit or 64 bit simply download and try one. If that doesn't run properly the other one should
  • Double click the icon
  • Click Yes to the disclaimer
  • Make sure the Addition.txt box is checked
  • Click Scan and allow the program to run
  • Click OK on the Scan complete screen, then OK on the Addition.txt pop up screen
  • 2 Notepad documents should now be open on your desktop.
  • Please copy and paste the contents of both in your reply
===================================================

System Summary Information

--------------------
  • Press the windows key Windows_Logo_key.gif + r on your keyboard at the same time
  • Type msinfo32 and press Enter
  • Left click on System Summary
  • Click File, Save, and name the file Summary
  • Zip and attach the file to your reply
===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it. :thumbsup2:
  • AdwCleaner log
  • Junkware log
  • FRST results
  • Addition log
  • System Summary Information

Edited by Oh My!, 27 November 2014 - 09:41 AM.
Added instructions

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#4 Oh My!

Oh My!

    Adware and Spyware and Malware.....


  • Malware Response Instructor
  • 38,195 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:California
  • Local time:08:45 PM

Posted 30 November 2014 - 03:21 PM

Greetings,

===================================================

3 Day Bump

It has been more than 3 days since my last post.
  • Do you still need help with this?
  • If after 48hrs you have not replied to this thread then it will have to be closed.

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#5 Oh My!

Oh My!

    Adware and Spyware and Malware.....


  • Malware Response Instructor
  • 38,195 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:California
  • Local time:08:45 PM

Posted 02 December 2014 - 09:04 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."




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