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Windows 7 SP1


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6 replies to this topic

#1 Frenchie58jr

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Posted 20 November 2014 - 09:55 AM

I have a computer which will not install SP1. I have tried all the recommended tips and none have worked. Any extra suggestions would be great.

I even cleared out the download history and started from scratch.

 



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#2 hamluis

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Posted 20 November 2014 - 01:11 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 ^MavericK!

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Posted 01 December 2014 - 10:06 AM

Hi I´m having the same issue and since the original poster has not replied for the last 10 days, I want to know if I can reply with my log to see if you can help me.

 

:whistle:

 

 

Mav



#4 Frenchie58jr

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Posted 01 December 2014 - 10:27 AM

Here are the results from the first suggestion. I am in Buffalo area, been a bit busy.

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Emachine (administrator) on 01-12-2014 at 10:19:33
Running from "C:\Users\Emachine\Downloads"
Microsoft Windows 7 Home Premium   (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/21/2014 00:01:23 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Volume/disk not connected or not found.
Error context: DeviceIoControl(\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy8 - 000000B8,0x00560034,0065CF90,0,0065BF88,4096,[0]).

Operation:
   Processing PostFinalCommitSnapshots

Context:
   Execution Context: System Provider

Error: (11/19/2014 11:02:25 AM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16476 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: a68

Start Time: 01d004121c96ce00

Termination Time: 23

Application Path: C:\Program Files\Internet Explorer\iexplore.exe

Report Id:

Error: (11/19/2014 07:22:12 AM) (Source: Application Hang) (User: )
Description: The program jw9c.exe version 4.1038.1.664 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: a64

Start Time: 01d003ec7200e9a0

Termination Time: 16

Application Path: C:\program files\Seagull\J Walk Windows Client-version 4.2C4\jw9c.exe

Report Id:

Error: (11/14/2014 00:01:24 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Volume/disk not connected or not found.
Error context: DeviceIoControl(\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy4 - 00000124,0x00560034,00D42FF0,0,00D41FE8,4096,[0]).

Operation:
   Processing PostFinalCommitSnapshots

Context:
   Execution Context: System Provider

Error: (11/07/2014 05:58:00 AM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16476 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: e0c

Start Time: 01cffa797b44a9b0

Termination Time: 56

Application Path: C:\Program Files\Internet Explorer\iexplore.exe

Report Id:

Error: (11/01/2014 11:01:24 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Volume/disk not connected or not found.
Error context: DeviceIoControl(\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy11 - 000000BC,0x00560034,00CD3FC0,0,00CD2FB8,4096,[0]).

Operation:
   Processing PostFinalCommitSnapshots

Context:
   Execution Context: System Provider

Error: (10/28/2014 11:13:52 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

Details:
AddLegacyDriverFiles: Unable to back up image of binary AVGIDSDriver.

System Error:
The system cannot find the file specified.
.

Error: (10/28/2014 09:59:39 AM) (Source: Application Hang) (User: )
Description: The program EXCEL.EXE version 12.0.6683.5002 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: b08

Start Time: 01cff2bf8607ef40

Termination Time: 21

Application Path: C:\Program Files\Microsoft Office\Office12\EXCEL.EXE

Report Id: fe2308c1-5eb2-11e4-be7b-0040ca9e195a

Error: (10/27/2014 09:34:23 AM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16476 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 139c

Start Time: 01cff1f281f87870

Termination Time: 70

Application Path: C:\Program Files\Internet Explorer\iexplore.exe

Report Id:

Error: (10/22/2014 10:07:31 AM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16476 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1610

Start Time: 01cfee09179c18c0

Termination Time: 64

Application Path: C:\Program Files\Internet Explorer\iexplore.exe

Report Id:

System errors:
=============
Error: (12/01/2014 00:36:50 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070490: Windows 7 Service Pack 1 (KB976932).

Error: (12/01/2014 00:33:55 AM) (Source: Service Control Manager) (User: )
Description: The GVVIDEO service failed to start due to the following error:
%%1058

Error: (12/01/2014 00:33:36 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk0\DR0.

Error: (12/01/2014 00:29:00 AM) (Source: Microsoft Antimalware) (User: )
Description: %%860 Real-Time Protection feature has encountered an error and failed.

 Feature: %%886

 Error Code: 0x8007042c

 Error description: The dependency service or group failed to start.

 Reason: %%892

Error: (12/01/2014 00:28:51 AM) (Source: Service Control Manager) (User: )
Description: The GVVIDEO service failed to start due to the following error:
%%1058

Error: (11/30/2014 00:37:36 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070490: Windows 7 Service Pack 1 (KB976932).

Error: (11/30/2014 00:34:40 AM) (Source: Service Control Manager) (User: )
Description: The GVVIDEO service failed to start due to the following error:
%%1058

Error: (11/30/2014 00:29:52 AM) (Source: Microsoft Antimalware) (User: )
Description: %%860 Real-Time Protection feature has encountered an error and failed.

 Feature: %%886

 Error Code: 0x8007042c

 Error description: The dependency service or group failed to start.

 Reason: %%892

Error: (11/30/2014 00:29:46 AM) (Source: Service Control Manager) (User: )
Description: The GVVIDEO service failed to start due to the following error:
%%1058

Error: (11/30/2014 00:10:17 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk0\DR0.

Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================
Adobe Flash Player 15 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 15.0.0.223 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.09) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.09 - Adobe Systems Incorporated)
aioscnnr (Version: 5.8.10.0 - Your Company Name) Hidden
aioscnnr (Version: 7.6.13.10 - Your Company Name) Hidden
Android USB Driver (HKLM\...\Android USB Driver_is1) (Version:  - )
Bing Bar (HKLM\...\{FF6DD716-7B10-4269-9F19-FFB07AC4CD95}) (Version: 7.3.124.0 - Microsoft Corporation)
Bing Desktop (HKLM\...\{7D095455-D971-4D4C-9EFD-9AF6A6584F3A}) (Version: 1.3.470.0 - Microsoft Corporation)
center (Version: 7.7.2.0 - Eastman Kodak Company) Hidden
CPS Plus Barcode Wedge (HKLM\...\CPS Plus Barcode Wedge_is1) (Version:  - Ljubisa Knezevic)
D3DX10 (Version: 15.4.2368.0902 - Microsoft) Hidden
DomaIQ (HKLM-x32\...\DomaIQ Uninstaller) (Version:  - Tuguu SLU)
essentials (Version: 7.7.2.0 - Eastman Kodak Company) Hidden
GeoVision ADPCM (HKLM\...\GeoADPCM) (Version:  - )
GeoVision GV-600 System (HKLM\...\GeoVision GV-600 System) (Version:  - )
GeoVision H264 (HKLM\...\Codec_264) (Version:  - )
GeoVision JPEG (HKLM\...\Codec_jpeg) (Version:  - )
GeoVision MPEG2 (HKLM\...\Codec_mp2) (Version:  - )
GeoVision MPEG4 (HKLM\...\GEOXCodec) (Version:  - )
GeoVision MPEG4 ASP (HKLM\...\Codec_amp4) (Version:  - )
GeoVision MPEG4 AVC (HKLM\...\Codec_AVC) (Version:  - )
J Walk Windows ActiveX Client (HKLM\...\{97F94565-DACD-4343-8B23-82B0BD644365}) (Version: 4.1038.1.664 - Seagull Software)
Juniper Networks Secure Application Manager (HKLM\...\Neoteris_Secure_Application_Manager) (Version: 7.1.16.26805 - Juniper Networks)
Juniper Networks, Inc. Setup Client (HKCU\...\Juniper_Setup_Client) (Version: 7.1.16.38941 - Juniper Networks, Inc.)
Junk Mail filter update (Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Kodak AIO Printer (Version: 7.7.2.0 - Eastman Kodak Company) Hidden
KODAK AiO Software (HKLM\...\{E0F274B7-592B-4669-8FB8-8D9825A09858}) (Version: 7.7.6.0 - Eastman Kodak Company)
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4 Extended (HKLM\...\Microsoft .NET Framework 4 Extended) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6012.5000 - Microsoft Corporation) Hidden
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (Version:  - Microsoft) Hidden
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Enterprise 2007 (HKLM\...\ENTERPRISE) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office File Validation Add-In (HKLM\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) (Version:  - Microsoft) Hidden
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Security Client (Version: 4.6.0305.0 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.6.305.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft VC9 runtime libraries (Version: 2.0.0 - AOL Inc.) Hidden
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
MSVCRT (Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT110 (Version: 16.4.1108.0727 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
NVIDIA Control Panel 307.83 (Version: 307.83 - NVIDIA Corporation) Hidden
NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version: 1.10.62.40 - NVIDIA Corporation)
NVIDIA Graphics Driver 307.83 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 307.83 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.109.706 - NVIDIA Corporation) Hidden
NVIDIA Update 1.10.8 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 1.10.8 - NVIDIA Corporation)
NVIDIA Update Components (Version: 1.10.8 - NVIDIA Corporation) Hidden
ocr (Version: 6.2.3.50 - Eastman Kodak Company) Hidden
PreReq (Version: 6.2.4.0 - Eastman Kodak Company) Hidden
Strongvault Online Backup (HKLM\...\{59DB31A9-BCB0-4985-ACA6-F6477C7BE367}) (Version: 2.1.4.0 - Strongvault)
Update for 2007 Microsoft Office System (KB967642) (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (HKLM\...\{3C3901C5-3455-3E0A-A214-0B093A5070A6}.KB2468871) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (HKLM\...\{3C3901C5-3455-3E0A-A214-0B093A5070A6}.KB2533523) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (HKLM\...\{3C3901C5-3455-3E0A-A214-0B093A5070A6}.KB2600217) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (HKLM\...\{0A0CADCF-78DA-33C4-A350-CD51849B9702}.KB2468871) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (HKLM\...\{0A0CADCF-78DA-33C4-A350-CD51849B9702}.KB2533523) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (HKLM\...\{0A0CADCF-78DA-33C4-A350-CD51849B9702}.KB2600217) (Version: 1 - Microsoft Corporation)
Update for Microsoft Office 2007 Help for Common Features (KB963673) (HKLM\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{AB365889-0395-4FAD-B702-CA5985D53D42}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office Access 2007 Help (KB963663) (HKLM\...\{90120000-0015-0409-0000-0000000FF1CE}_ENTERPRISE_{6B76A18A-AA1E-42AB-A7AD-6C84BBB43987}) (Version:  - Microsoft)
Update for Microsoft Office Excel 2007 Help (KB963678) (HKLM\...\{90120000-0016-0409-0000-0000000FF1CE}_ENTERPRISE_{199DF7B6-169C-448C-B511-1054101BE9C9}) (Version:  - Microsoft)
Update for Microsoft Office Infopath 2007 Help (KB963662) (HKLM\...\{90120000-0044-0409-0000-0000000FF1CE}_ENTERPRISE_{716B81B8-B13C-41DF-8EAC-7A2F656CAB63}) (Version:  - Microsoft)
Update for Microsoft Office OneNote 2007 Help (KB963670) (HKLM\...\{90120000-00A1-0409-0000-0000000FF1CE}_ENTERPRISE_{2744EF05-38E1-4D5D-B333-E021EDAEA245}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition (HKLM\...\{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISE_{ED38F8A3-4F61-494E-8BCA-E3AC7760C924}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{53DEC068-4690-4F6B-9946-7D21EF02236B}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Help (KB963677) (HKLM\...\{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISE_{0451F231-E3E3-4943-AB9F-58EB96171784}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2899525) 32-Bit Edition (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{B6160A7F-1EDB-4ED7-96DD-CF6F83DB347A}) (Version:  - Microsoft)
Update for Microsoft Office PowerPoint 2007 (KB2597972) 32-Bit Edition (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{7B9D2746-D03B-442B-A691-90B748E316B4}) (Version:  - Microsoft)
Update for Microsoft Office Powerpoint 2007 Help (KB963669) (HKLM\...\{90120000-0018-0409-0000-0000000FF1CE}_ENTERPRISE_{397B1D4F-ED7B-4ACA-A637-43B670843876}) (Version:  - Microsoft)
Update for Microsoft Office Publisher 2007 Help (KB963667) (HKLM\...\{90120000-0019-0409-0000-0000000FF1CE}_ENTERPRISE_{2E40DE55-B289-4C8B-8901-5D369B16814F}) (Version:  - Microsoft)
Update for Microsoft Office Script Editor Help (KB963671) (HKLM\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{CD11C6A2-FFC6-4271-8EAB-79C3582F505C}) (Version:  - Microsoft)
Update for Microsoft Office Word 2007 Help (KB963665) (HKLM\...\{90120000-001B-0409-0000-0000000FF1CE}_ENTERPRISE_{80E762AA-C921-4839-9D7D-DB62A72C0726}) (Version:  - Microsoft)
Visual Studio 2012 x86 Redistributables (HKLM\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
Windows Live Communications Platform (Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM\...\WinLiveSuite) (Version: 16.4.3508.0205 - Microsoft Corporation)
Windows Live Essentials (Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4311.0 - Microsoft Corporation) Hidden
Windows Live Installer (Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Mail (Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Photo Common (Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live SOXE (Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live UX Platform (Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Writer (Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Writer Resources (Version: 16.4.3508.0205 - Microsoft Corporation) Hidden

========================= Memory info: ===================================

Percentage of memory in use: 35%
Total physical RAM: 3454.49 MB
Available physical RAM: 2239.35 MB
Total Pagefile: 6907.26 MB
Available Pagefile: 5675.01 MB
Total Virtual: 2047.88 MB
Available Virtual: 1952.37 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:153.29 GB) (Free:121.15 GB) NTFS

========================= Users: ========================================

User accounts for \\EMACHINE-PC

Administrator            Emachine                 Guest                   
UpdatusUser             

**** End of log ****



#5 dc3

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Posted 01 December 2014 - 11:18 AM

Frenchie58jr

 

Have you tried what Microsoft suggests to resolve this problem?

 

Where is the Speccy snapshot?

 

Please download and run SeatTool for Windows.
 
When the website opens scroll down till you find the I Accept button and click on it.
 
If you scroll down below this button you will find instruction for installing this.
 
Once you install this program you will see an image similar to the one below.
 
seagate3_zps1fa1f71c.jpg
 
1.  SeaTools for Windows will search for hdds on your computer.  Please remove any external storage devices connected via USB port.
 
2.  Detected Drives will list the hdd/s found.  Place a check mark in the drive you want to run the scan on.
 
3.  You will see Basic Tests above Detected Drives, move the mouse pointer over this.
 
4.  A menu will open with options for different scans, please click on Long Generic Test
 
5.  This will start the scan.  When the scan is complete you will see the result under Test Status , please post the results in your topic. 

Edited by dc3, 01 December 2014 - 11:21 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 hamluis

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Posted 01 December 2014 - 01:04 PM

Hi I´m having the same issue and since the original poster has not replied for the last 10 days, I want to know if I can reply with my log to see if you can help me.

 

:whistle:

 

 

Mav

 

You can start your own topic...please respect the fact that this member has initiated this topic...to cover her/his own situation, not yours or anyone else's.

 

Louis



#7 Go The Power

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Posted 02 December 2014 - 01:45 AM

Hello,

Please follow the instructions Here to run the System Update Readiness Tool. When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:
C:\Windows\Logs\CBS\CheckSUR.log
C:\Windows\Logs\CBS\CheckSUR.persist.log




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