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CD/DVD failure


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9 replies to this topic

#1 9bware

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Posted 19 November 2014 - 09:24 PM

I have a Dell 560 Inspiron running Windows 7 (64 bit).  All of a sudden my CD/DVD doesn't work.  It's probably been 3 or 4 months since I last used it.  My error message is "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)."  Any help?


Edited by hamluis, 20 November 2014 - 05:53 PM.
Moved from Win 7 to Internal Hardware - Hamluis.


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#2 ElfBane

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Posted 20 November 2014 - 04:38 AM

Try this ... http://www.tomshardware.com/forum/48502-63-windows-start-hardware-device-configuration-information .



#3 9bware

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Posted 20 November 2014 - 04:10 PM

When I go to the driver tab for this device, "uninstall" is grayed out.  How can I uninstall the driver?



#4 ElfBane

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Posted 21 November 2014 - 03:57 AM

Then I suspect the ODD has failed. I would replace it.



#5 9bware

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Posted 22 November 2014 - 12:10 PM

I installed a new DVD drive- same results.


Edited by 9bware, 22 November 2014 - 12:12 PM.


#6 JohnC_21

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Posted 22 November 2014 - 12:20 PM

First, run the Microsoft fixit. If that does not work manually look for the high and low filters in the registry as explained on the Fixit page under manually fix the problem.

 

Edit: Continue down the list.

 

If that does not work, it could be a bad data and/or power cable. But first, see if changing the SATA cable to a different SATA port works.

 

From your error though, I think the fixit or manually fixing the registry will fix the problem.


Edited by JohnC_21, 22 November 2014 - 12:20 PM.


#7 silentmonolith

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Posted 23 November 2014 - 11:47 AM

The best way to remove a lot of errors is a clean system re-installation. 



#8 9bware

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Posted 23 November 2014 - 12:34 PM

Update:  Installed a new DVD drive; didn't work; couldn't uninstall driver through "Devices"; ran troubleshooter; it reinstalled driver; now it works!



#9 JohnC_21

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Posted 23 November 2014 - 01:05 PM

Glad it's fixed. Don't throw out your old CD/DVD drive. That may still be functional.

#10 hamluis

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Posted 25 November 2014 - 04:24 PM

The best way to remove a lot of errors is a clean system re-installation. 

 

Seems unlikely that the stated error...qualifies as "a lot of errors"...thus a suggestion of a clean install is somewhat inappropriate, IMO.

 

Louis






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