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Problem with multiple appearances of dllhost.exe *32 Com Surrogate


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#1 DTNorthrop

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Posted 19 November 2014 - 05:20 PM

I'm using an HP Pavilion PC running 64-bit professional version of Windows 7. I am getting multiple appearances of dllhost.exe *32 Com Surrogate that are located in C:\windows\sysWOW64\. The "regular" version of dllhost.exe (without the Com Surrogate tag) appears in C:\windows\system32\. I have read somewhere that versions of dllhost.exe that appear in folders other than C:\windows\system32\ are malware. I can clear the Com Surrogate versions with task manager end process which lasts for a few minutes than new copies appear. Norton says it is blocking Trojan.Powelik, Trojan.Adclicker, and Angler.Exploit Kit, but it appears that maybe something has spilled past Norton. I am also running Malwarebytes which doesn't pick up anything. I am also having problems with Internet Explorer (version 11.0.14) freezing or losing connection. At this point I am out of ideas and am asking for help in clearing these problems.



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#2 Broni

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Posted 19 November 2014 - 05:23 PM

Welcome aboard p22002758.gif

 

Please download Powelikscleaner (by ESET) and save it to your Desktop.

1. Double-click on ESETPoweliksCleaner.exe to start the tool.

2. Read the terms of the End-user license agreement and click Agree.

3. The tool will run automatically. If the cleaner finds a Poweliks infection, press the Y key on your keyboard to remove it.

newtool1_zpsa1caa06e.png

4. If Poweliks was detected "Win32/Poweliks was successfully removed from your system" will be displayed. Press any key to exit the tool and reboot your PC.

newtool2_zps0e6d39b1.png

The tool will produce a log in the same directory the tool was run from.

Please copy and paste the log in your next reply.


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#3 DTNorthrop

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Posted 19 November 2014 - 06:23 PM

Thank you for your help - I'm sorry it took so long to reply as I'm still feeling my way among the forums, posts, etc. I don't have the log file from the initial run of the cleaner (which was successful) due to inadvertanly running the cleaner a second time. I do have that log but can't find how to attached it to the reply.



#4 Broni

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Posted 19 November 2014 - 08:52 PM

Upload the file(s) here: http://www.sendspace.com/
Click on Browse button and navigate to the file you want to upload.
Click on Upload button.
Click on FIRST Copy Link button and paste the link in your next reply.


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#5 DTNorthrop

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Posted 19 November 2014 - 11:55 PM

Thank you for the quick tutorial but I must not be doing something right. I browsed to and selected the log file, then pressed the upload button and saw two files with COPY LINK buttons. I clicked on the first copy link button but nothing happened. I went to this reply post and tried to paste but "paste" was greyed out. ??? I'm sorry I'm such a newbie and appreciate your patience.



#6 Broni

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Posted 20 November 2014 - 12:05 AM

I clicked on the first copy link button but nothing happened

 

When you do that the link gets copied to Clipboard.

All you have to do is to right click inside reply window and click "Paste".

 

If it didn't work retry.


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#7 DTNorthrop

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Posted 20 November 2014 - 01:22 AM

I think I finally have it. I assumed that I would be copy and pasting text, but finally realized it was sufficient to just copy the link URL.

 

https://www.sendspace.com/file/j93t5y



#8 Broni

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Posted 20 November 2014 - 05:12 PM

Good job :)

 

Is the computer better?

 

Now, let's run few more scans to make sure your computer is totally clean.

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


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#9 DTNorthrop

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Posted 20 November 2014 - 10:33 PM

My computer is 100% better - Thanks.

Here is checkup.txt:

Results of screen317's Security Check version 0.99.90
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 11
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Norton Internet Security
WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
Adobe Reader XI
````````Process Check: objlist.exe by Laurent````````
Malwarebytes Anti-Malware mbamservice.exe
Malwarebytes Anti-Malware mbam.exe
Malwarebytes Anti-Malware mbamscheduler.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 7%
````````````````````End of Log``````````````````````

Here is FSS.TXT:

Farbar Service Scanner Version: 21-07-2014
Ran by DAVID (administrator) on 20-11-2014 at 18:16:13
Running from "C:\Users\DAVID\Downloads"
Microsoft Windows 7 Professional Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed


**** End of log ****

Here is MiniToolKit info:

MiniToolBox by Farbar Version: 21-07-2014
Ran by DAVID (administrator) on 20-11-2014 at 18:36:16
Running from "C:\Users\DAVID\Downloads"
Microsoft Windows 7 Professional Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================



========================= IP Configuration: ================================

Realtek PCIe GBE Family Controller = Local Area Connection (Connected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : DAVID-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 40-61-86-E3-EC-DA
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::80c9:ef00:9914:b84e%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.103(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, November 20, 2014 5:49:01 PM
Lease Expires . . . . . . . . . . : Friday, November 21, 2014 5:49:00 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 239100294
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-EB-DD-D2-40-61-86-E3-EC-DA
DNS Servers . . . . . . . . . . . : 167.206.245.135
167.206.245.136
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{8C2E746A-D0C4-4987-9A35-07F1D0AAF198}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:2033:24ac:3f57:fe98(Preferred)
Link-local IPv6 Address . . . . . : fe80::2033:24ac:3f57:fe98%12(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: vdnssec1.srv.prnynj.cv.net
Address: 167.206.245.135

Name: google.com
Addresses: 2404:6800:4001:804::1008
167.206.245.216
167.206.245.212
167.206.245.241
167.206.245.231
167.206.245.232
167.206.245.246
167.206.245.226
167.206.245.227
167.206.245.242
167.206.245.221
167.206.245.236
167.206.245.247
167.206.245.222
167.206.245.251
167.206.245.217
167.206.245.237


Pinging google.com [167.206.245.221] with 32 bytes of data:
Reply from 167.206.245.221: bytes=32 time=11ms TTL=59
Reply from 167.206.245.221: bytes=32 time=12ms TTL=59

Ping statistics for 167.206.245.221:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 12ms, Average = 11ms
Server: vdnssec1.srv.prnynj.cv.net
Address: 167.206.245.135

Name: yahoo.com
Addresses: 98.139.183.24
206.190.36.45
98.138.253.109


Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=22ms TTL=52
Reply from 98.139.183.24: bytes=32 time=21ms TTL=52

Ping statistics for 98.139.183.24:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 21ms, Maximum = 22ms, Average = 21ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
10...40 61 86 e3 ec da ......Realtek PCIe GBE Family Controller
1...........................Software Loopback Interface 1
11...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
12...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.103 20
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.103 276
192.168.1.103 255.255.255.255 On-link 192.168.1.103 276
192.168.1.255 255.255.255.255 On-link 192.168.1.103 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.103 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.103 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
12 58 ::/0 On-link
1 306 ::1/128 On-link
12 58 2001::/32 On-link
12 306 2001:0:5ef5:79fb:2033:24ac:3f57:fe98/128
On-link
10 276 fe80::/64 On-link
12 306 fe80::/64 On-link
12 306 fe80::2033:24ac:3f57:fe98/128
On-link
10 276 fe80::80c9:ef00:9914:b84e/128
On-link
1 306 ff00::/8 On-link
12 306 ff00::/8 On-link
10 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/20/2014 10:56:57 AM) (Source: MsiInstaller) (User: DAVID-PC)
Description: Product: FileMaker Pro 6 -- Error 1706.No valid source could be found for product FileMaker Pro 6. The Windows Installer cannot continue.

Error: (11/19/2014 05:27:38 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 11.0.9600.17420, time stamp: 0x4a5bc96f
Faulting module name: MSHTML.dll, version: 11.0.9600.17420, time stamp: 0x545ae63c
Exception code: 0xc00000fd
Fault offset: 0x0014ddbf
Faulting process id: 0x1efc
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

Error: (11/19/2014 04:55:52 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 11.0.9600.17420, time stamp: 0x4a5bcbb4
Faulting module name: MSHTML.dll, version: 11.0.9600.17420, time stamp: 0x545ae63c
Exception code: 0xc00000fd
Fault offset: 0x0014ddbf
Faulting process id: 0x182c
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

Error: (11/19/2014 04:48:59 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 11.0.9600.17420, time stamp: 0x525b8623
Faulting module name: MSHTML.dll, version: 11.0.9600.17420, time stamp: 0x545ae63c
Exception code: 0xc00000fd
Fault offset: 0x0014d2bc
Faulting process id: 0xd20
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

Error: (11/19/2014 04:36:56 PM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 11.0.9600.17420 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 5d18

Start Time: 01d004401477e368

Termination Time: 0

Application Path: C:\Program Files\Internet Explorer\iexplore.exe

Report Id:

Error: (11/19/2014 04:35:12 PM) (Source: Application Hang) (User: )
Description: The program IEXPLORE.EXE version 11.0.9600.17420 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 34b4

Start Time: 01d00440792d8b7a

Termination Time: 21

Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Report Id:

Error: (11/19/2014 04:33:35 PM) (Source: Application Hang) (User: )
Description: The program IEXPLORE.EXE version 11.0.9600.17420 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 33a8

Start Time: 01d004404ac94154

Termination Time: 68

Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Report Id:

Error: (11/19/2014 04:28:01 PM) (Source: Application Hang) (User: )
Description: The program IEXPLORE.EXE version 11.0.9600.17420 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1104

Start Time: 01d00439e56f8dff

Termination Time: 0

Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Report Id:

Error: (11/18/2014 08:46:08 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 11.0.9600.17420, time stamp: 0x4a5bc96f
Faulting module name: MSHTML.dll, version: 11.0.9600.17420, time stamp: 0x545ae63c
Exception code: 0xc00000fd
Fault offset: 0x000c4e79
Faulting process id: 0x18d8
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

Error: (11/18/2014 08:10:21 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 11.0.9600.17420, time stamp: 0x525b84d1
Faulting module name: MSHTML.dll, version: 11.0.9600.17420, time stamp: 0x545ae63c
Exception code: 0xc00000fd
Fault offset: 0x0030248e
Faulting process id: 0x4258
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3


System errors:
=============
Error: (11/20/2014 06:34:00 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 20. The internal error state is 960.

Error: (11/20/2014 06:30:59 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 20. The internal error state is 960.

Error: (11/20/2014 06:24:59 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 20. The internal error state is 960.

Error: (11/20/2014 06:18:27 PM) (Source: mouclass) (User: )
Description: Could not disable interrupts on connected port device \Device\PointerClass1.

Error: (11/20/2014 06:17:48 PM) (Source: mouclass) (User: )
Description: Could not disable interrupts on connected port device \Device\PointerClass1.

Error: (11/20/2014 06:17:46 PM) (Source: mouclass) (User: )
Description: Could not disable interrupts on connected port device \Device\PointerClass1.

Error: (11/20/2014 05:59:00 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 20. The internal error state is 960.

Error: (11/20/2014 05:49:36 PM) (Source: mouclass) (User: )
Description: Could not disable interrupts on connected port device \Device\PointerClass1.

Error: (11/20/2014 05:49:11 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 20. The internal error state is 960.

Error: (11/20/2014 05:49:03 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 20. The internal error state is 960.


Microsoft Office Sessions:
=========================
Error: (11/20/2014 10:56:57 AM) (Source: MsiInstaller)(User: DAVID-PC)
Description: Product: FileMaker Pro 6 -- Error 1706.No valid source could be found for product FileMaker Pro 6. The Windows Installer cannot continue.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (11/19/2014 05:27:38 PM) (Source: Application Error)(User: )
Description: iexplore.exe11.0.9600.174204a5bc96fMSHTML.dll11.0.9600.17420545ae63cc00000fd0014ddbf1efc01d0044735008512C:\Program Files\Internet Explorer\iexplore.exeC:\Windows\system32\MSHTML.dll4440dfb2-703b-11e4-b9fe-406186e3ecda

Error: (11/19/2014 04:55:52 PM) (Source: Application Error)(User: )
Description: iexplore.exe11.0.9600.174204a5bcbb4MSHTML.dll11.0.9600.17420545ae63cc00000fd0014ddbf182c01d004438f841c73C:\Program Files\Internet Explorer\iexplore.exeC:\Windows\system32\MSHTML.dlld43fc392-7036-11e4-b9fe-406186e3ecda

Error: (11/19/2014 04:48:59 PM) (Source: Application Error)(User: )
Description: iexplore.exe11.0.9600.17420525b8623MSHTML.dll11.0.9600.17420545ae63cc00000fd0014d2bcd2001d00441df7e33b9C:\Program Files\Internet Explorer\iexplore.exeC:\Windows\system32\MSHTML.dllddc780f1-7035-11e4-b9fe-406186e3ecda

Error: (11/19/2014 04:36:56 PM) (Source: Application Hang)(User: )
Description: iexplore.exe11.0.9600.174205d1801d004401477e3680C:\Program Files\Internet Explorer\iexplore.exe

Error: (11/19/2014 04:35:12 PM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE11.0.9600.1742034b401d00440792d8b7a21C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Error: (11/19/2014 04:33:35 PM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE11.0.9600.1742033a801d004404ac9415468C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Error: (11/19/2014 04:28:01 PM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE11.0.9600.17420110401d00439e56f8dff0C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Error: (11/18/2014 08:46:08 PM) (Source: Application Error)(User: )
Description: iexplore.exe11.0.9600.174204a5bc96fMSHTML.dll11.0.9600.17420545ae63cc00000fd000c4e7918d801d0039a903b8d2dC:\Program Files\Internet Explorer\iexplore.exeC:\Windows\system32\MSHTML.dlld4cec424-6f8d-11e4-93ed-406186e3ecda

Error: (11/18/2014 08:10:21 PM) (Source: Application Error)(User: )
Description: iexplore.exe11.0.9600.17420525b84d1MSHTML.dll11.0.9600.17420545ae63cc00000fd0030248e425801d0039488e563c1C:\Program Files\Internet Explorer\iexplore.exeC:\Windows\system32\MSHTML.dlld4ee0557-6f88-11e4-93ed-406186e3ecda



=========================== Installed Programs ============================
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 2.7.1.19610 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 2.7.1.19610 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 15 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 15.0.0.223 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.09) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.09 - Adobe Systems Incorporated)
ArcSoft Magic-i Visual Effects 2 (HKLM-x32\...\{334713BA-B8E7-4A60-988C-4110753A191E}) (Version: 2.0.11.80 - ArcSoft)
ArcSoft WebCam Companion 3 (HKLM-x32\...\{6D8EACA3-664E-4F83-8A84-BE3AE952DAB6}) (Version: 3.0.9.266 - ArcSoft)
ATI Catalyst Install Manager (HKLM\...\{F9F4430E-80DE-EC0F-BF8E-476352C8F954}) (Version: 3.0.765.0 - ATI Technologies, Inc.)
Avery Wizard 4.0 (HKLM-x32\...\{7196E6BD-4B65-43F9-9D30-73A8E58D0E84}) (Version: 4.0.103 - Avery)
Brother MFL-Pro Suite MFC-J825DW (HKLM-x32\...\{A1B36B88-AF90-43A3-8906-6DBEE89B4FBD}) (Version: 1.0.8.0 - Brother Industries, Ltd.)
Catalyst Control Center - Branding (x32 Version: 1.00.0000 - ATI) Hidden
Catalyst Control Center Core Implementation (x32 Version: 2010.0310.1824.32984 - ATI) Hidden
Catalyst Control Center Graphics Full Existing (x32 Version: 2010.0310.1824.32984 - ATI) Hidden
Catalyst Control Center Graphics Full New (x32 Version: 2010.0310.1824.32984 - ATI) Hidden
Catalyst Control Center Graphics Light (x32 Version: 2010.0310.1824.32984 - ATI) Hidden
Catalyst Control Center Graphics Previews Common (x32 Version: 2010.0310.1824.32984 - ATI) Hidden
Catalyst Control Center Graphics Previews Vista (x32 Version: 2010.0310.1824.32984 - ATI) Hidden
Catalyst Control Center HydraVision Full (x32 Version: 2010.0310.1824.32984 - ATI) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2009.0908.2225.38429 - ATI Technologies, Inc.) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2010.0310.1824.32984 - ATI Technologies, Inc.) Hidden
Catalyst Control Center Localization All (x32 Version: 2010.0310.1824.32984 - ATI) Hidden
CCC Help Chinese Standard (x32 Version: 2010.0310.1823.32984 - ATI) Hidden
CCC Help Chinese Traditional (x32 Version: 2010.0310.1823.32984 - ATI) Hidden
CCC Help Czech (x32 Version: 2010.0310.1823.32984 - ATI) Hidden
CCC Help Danish (x32 Version: 2010.0310.1823.32984 - ATI) Hidden
CCC Help Dutch (x32 Version: 2010.0310.1823.32984 - ATI) Hidden
CCC Help English (x32 Version: 2010.0310.1823.32984 - ATI) Hidden
CCC Help Finnish (x32 Version: 2010.0310.1823.32984 - ATI) Hidden
CCC Help French (x32 Version: 2010.0310.1823.32984 - ATI) Hidden
CCC Help German (x32 Version: 2010.0310.1823.32984 - ATI) Hidden
CCC Help Greek (x32 Version: 2010.0310.1823.32984 - ATI) Hidden
CCC Help Hungarian (x32 Version: 2010.0310.1823.32984 - ATI) Hidden
CCC Help Italian (x32 Version: 2010.0310.1823.32984 - ATI) Hidden
CCC Help Japanese (x32 Version: 2010.0310.1823.32984 - ATI) Hidden
CCC Help Korean (x32 Version: 2010.0310.1823.32984 - ATI) Hidden
CCC Help Norwegian (x32 Version: 2010.0310.1823.32984 - ATI) Hidden
CCC Help Polish (x32 Version: 2010.0310.1823.32984 - ATI) Hidden
CCC Help Portuguese (x32 Version: 2010.0310.1823.32984 - ATI) Hidden
CCC Help Russian (x32 Version: 2010.0310.1823.32984 - ATI) Hidden
CCC Help Spanish (x32 Version: 2010.0310.1823.32984 - ATI) Hidden
CCC Help Swedish (x32 Version: 2010.0310.1823.32984 - ATI) Hidden
CCC Help Thai (x32 Version: 2010.0310.1823.32984 - ATI) Hidden
CCC Help Turkish (x32 Version: 2010.0310.1823.32984 - ATI) Hidden
ccc-core-static (x32 Version: 2010.0310.1824.32984 - ATI) Hidden
ccc-utility64 (Version: 2010.0310.1824.32984 - ATI) Hidden
Chuzzle (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-110411970}) (Version: - Oberon Media)
Cubis Deluxe (HKLM-x32\...\Cubis Deluxe) (Version: - )
CyberLink DVD Suite Deluxe (HKLM-x32\...\InstallShield_{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 7.0.2115 - CyberLink Corp.)
CyberLink DVD Suite Deluxe (x32 Version: 7.0.2115 - CyberLink Corp.) Hidden
Definition Update for Microsoft Office 2010 (KB2899521) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{E48DACEA-5789-4CC5-8584-2E268C560131}) (Version: - Microsoft)
DiMAGE Viewer (HKLM-x32\...\{976EA7B1-7562-483D-88DA-4323D263B7CD}) (Version: - )
DirectX for Managed Code Update (Summer 2004) (x32 Version: 9.02.2904 - Microsoft) Hidden
DVD Menu Pack for HP MediaSmart Video (HKLM-x32\...\InstallShield_{FB4BB287-37F9-4E27-9C4D-2D3882E08EFF}) (Version: 3.1.3224 - Hewlett-Packard)
DVD Menu Pack for HP MediaSmart Video (x32 Version: 3.1.3224 - Hewlett-Packard) Hidden
FileMaker Pro 6 (HKLM-x32\...\{58EDAD68-7839-42D8-A6AD-854A9ECB8224}) (Version: 6.0.4.0 - FileMaker, Inc.)
Greenfish Icon Editor Pro 2.3 (HKLM-x32\...\{27135B83-5AFF-42A3-BCEB-E689BE9E2090}_is1) (Version: - Greenfish Corporation)
H&R Block Deluxe + Efile + State 2012 (HKLM-x32\...\{89D20029-0578-4D8D-979A-695C8D868868}) (Version: 12.05.7803 - HRB Technology, LLC.)
H&R Block Deluxe + Efile + State 2013 (HKLM-x32\...\{EDE796DE-0A72-464D-9D21-F04BC41A092B}) (Version: 13.05.6502 - HRB Technology, LLC.)
H&R Block New Jersey 2012 (HKLM-x32\...\{D523F5FE-5E53-429A-B5F9-8AC375B201FD}) (Version: 1.12.6301 - HRB Technology, LLC.)
H&R Block New Jersey 2013 (HKLM-x32\...\{5DCF256D-FC23-4893-B027-0F9166CF3191}) (Version: 1.13.4001 - HRB Technology, LLC.)
Hardware Diagnostic Tools (HKLM\...\PC-Doctor for Windows) (Version: 6.0.5247.34 - PC-Doctor, Inc.)
Hewlett-Packard ACLM.NET v1.1.1.0 (x32 Version: 1.00.0000 - Hewlett-Packard) Hidden
HP Advisor (HKLM-x32\...\{40FB8D7C-6FF8-4AF2-BC8B-0B1DB32AF04B}) (Version: 3.3.9512.3162 - Hewlett-Packard)
HP Button Manager (HKLM-x32\...\{CA634931-0CC3-4067-ABCC-7182E1DC23B7}) (Version: 3.2 - Hewlett-Packard)
HP Customer Experience Enhancements (x32 Version: 6.0.1.3 - Hewlett-Packard) Hidden
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.0.71 - WildTangent)
HP MediaSmart Demo (HKLM-x32\...\{9DEF9686-CCB2-47B7-BF83-B49EA21FA016}) (Version: 1.00.0000 - Hewlett-Packard)
HP MediaSmart DVD (HKLM-x32\...\InstallShield_{DCCAD079-F92C-44DA-B258-624FC6517A5A}) (Version: 3.1.3317 - Hewlett-Packard)
HP MediaSmart DVD (x32 Version: 3.1.3317 - Hewlett-Packard) Hidden
HP MediaSmart Music/Photo/Video (HKLM-x32\...\InstallShield_{B2EE25B9-5B00-4ACF-94F0-92433C28C39E}) (Version: 3.1.3601 - Hewlett-Packard)
HP MediaSmart Music/Photo/Video (x32 Version: 3.1.3601 - Hewlett-Packard) Hidden
HP MediaSmart SmartMenu (HKLM\...\{88E60521-1E4E-4785-B9F1-1798A4BD0C30}) (Version: 3.1.0.1 - Hewlett-Packard)
HP MediaSmart/TouchSmart Netflix (HKLM-x32\...\{35021DFB-F9CA-402A-89A2-47F91E506465}) (Version: 1.0.2.0 - Hewlett-Packard)
HP Odometer (HKLM-x32\...\{B8AC1A89-FFD1-4F97-8051-E505A160F562}) (Version: 2.10.0000 - Hewlett-Packard)
HP Remote Solution (HKLM-x32\...\HP Remote Solution) (Version: 1.1.11.0 - Hewlett-Packard)
HP Remote Solution (x32 Version: 1.1.12.0 - Hewlett-Packard) Hidden
HP Setup (HKLM-x32\...\{17B4760F-334B-475D-829F-1A3E94A6A4E6}) (Version: 1.2.3560.3170 - Hewlett-Packard)
HP Support Assistant (HKLM-x32\...\{CA43FE4F-9FF2-4AD7-88F0-CC3BAC17B226}) (Version: 6.0.5.4 - Hewlett-Packard Company)
HP Support Information (HKLM-x32\...\{B9A03B7B-E0FF-4FB3-BA83-762E58A1B0AA}) (Version: 10.1.0002 - Hewlett-Packard)
HP Update (HKLM-x32\...\{D46D081B-F60E-467E-A7C4-117B70D76731}) (Version: 5.001.000.014 - Hewlett-Packard)
HP Webcam User's Guide (HKLM-x32\...\{D31612BB-C6D7-4142-96AE-16DB062354CF}) (Version: - Hewlett-Packard)
HRBlockDirect version 1.1.2.0 (HKLM-x32\...\{631EFC00-5A7A-4A90-9578-039EDA92DE0F}_is1) (Version: 1.1.2.0 - HRBlock)
HydraVision (x32 Version: 4.2.162.0 - ATI Technologies Inc.) Hidden
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 9.5.0.1037 - Intel Corporation)
Internet Explorer (Enable DEP) (HKLM\...\{a9264802-8a7a-40fe-a135-5c6d204aed7a}.sdb) (Version: - )
LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.2017 - CyberLink Corp.)
LabelPrint (x32 Version: 2.5.2017 - CyberLink Corp.) Hidden
LightScribe System Software (HKLM-x32\...\{10CCF16B-F1C9-4B24-9570-B4CCEE42392D}) (Version: 1.18.9.1 - LightScribe)
Malwarebytes Anti-Malware version 2.0.3.1025 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.3.1025 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Live Search Toolbar (HKLM-x32\...\{DF802C05-4660-418c-970C-B988ADB1D316}) (Version: 3.0.566.0 - Microsoft Live Search Toolbar)
Microsoft Live Search Toolbar (x32 Version: 3.0.566.0 - Microsoft Corporation) Hidden
Microsoft Money 2004 (HKLM-x32\...\{1D643CD0-4DD6-11D7-A4E0-000874180BB3}) (Version: 12.0.120 - Microsoft)
Microsoft Money 2004 System Pack (HKLM-x32\...\{8C64E149-54BA-11D6-91B1-00500462BE80}) (Version: 12.0.120 - Microsoft)
Microsoft Office Access MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Home and Student 2010 (HKLM-x32\...\Office14.SingleImage) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Single Image 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (HKLM\...\{B6E3757B-5E77-3915-866A-CCFC4B8D194C}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (HKLM\...\{aac9fcc4-dd9e-4add-901c-b5496a07ab2e}) (Version: 8.0.51011 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (HKLM\...\{8338783A-0968-3B85-AFC7-BAAE0A63DC50}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (HKLM-x32\...\{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Movie Theme Pack for HP MediaSmart Video (HKLM-x32\...\InstallShield_{3023EBDA-BF1B-4831-B347-E5018555F26E}) (Version: 3.1.3310 - Hewlett-Packard)
Movie Theme Pack for HP MediaSmart Video (x32 Version: 3.1.3310 - Hewlett-Packard) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (HKLM-x32\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2721691) (HKLM-x32\...\{355B5AC0-CEEE-42C5-AD4D-7F3CFD806C36}) (Version: 4.30.2114.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2758694) (HKLM-x32\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB973685) (HKLM-x32\...\{859DFA95-E4A6-48CD-B88E-A3E483E89B44}) (Version: 4.30.2107.0 - Microsoft Corporation)
Nitro PDF Reader (HKLM\...\{A4BB3326-2DEA-447C-9FC1-F8C3665E7139}) (Version: 1.2.0.11 - Nitro PDF Software)
Norton Internet Security (HKLM-x32\...\NIS) (Version: 21.6.0.32 - Symantec Corporation)
Norton Online Backup (HKLM-x32\...\{C57BCDE1-7CB9-467D-B3BA-7E119916CDC1}) (Version: 1.2.20.0 - Symantec)
Nuance PaperPort 12 (HKLM-x32\...\{6C0A559F-8583-4B5A-8B50-20BEE15D8E64}) (Version: 12.1.0000 - Nuance Communications, Inc.)
Nuance PDF Viewer Plus (HKLM-x32\...\{28656860-4728-433C-8AD4-D1A930437BC8}) (Version: 5.30.3290 - Nuance Communications, Inc)
PaperPort Image Printer 64-bit (HKLM\...\{715CAACC-579B-4831-A5F4-A83A8DE3EFE2}) (Version: 1.00.0001 - Nuance Communications, Inc.)
PictureMover (HKLM-x32\...\{1896E712-2B3D-45eb-BCE9-542742A51032}) (Version: 3.3.1.19 - Hewlett-Packard Company)
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.0.3304 - CyberLink Corp.)
Power2Go (x32 Version: 6.0.3304 - CyberLink Corp.) Hidden
PowerDirector (HKLM-x32\...\InstallShield_{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 7.0.3503 - CyberLink Corp.)
PowerDirector (x32 Version: 7.0.3503 - CyberLink Corp.) Hidden
QuickTime (HKLM-x32\...\QuickTime) (Version: - )
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5938 - Realtek Semiconductor Corp.)
Recovery Manager (x32 Version: 5.5.2216 - CyberLink Corp.) Hidden
Roxio Activation Module (x32 Version: 1.0 - Roxio) Hidden
Roxio PhotoSuite Deluxe v9 (HKLM-x32\...\{B830589B-A569-4572-B8C0-6141EA774D96}) (Version: 9.3.038 - Roxio)
Scansoft PDF Professional (x32 Version: - ) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version: - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (x32 Version: - Microsoft) Hidden
Skype Toolbars (HKLM-x32\...\{981029E0-7FC9-4CF3-AB39-6F133621921A}) (Version: 1.0.4051 - Skype Technologies S.A.)
Skype™ 6.11 (HKLM-x32\...\{4E76FF7E-AEBA-4C87-B788-CD47E5425B9D}) (Version: 6.11.102 - Skype Technologies S.A.)
Software602 Print2PDF (HKLM-x32\...\{32C74893-0243-4235-A6F3-201F0E5D2C03}) (Version: 9.0.11.0107 - Software602 Inc.)
TrackballWorks (HKLM-x32\...\{51ADFD15-6B63-4F8E-8076-F4E31FFEE32A}) (Version: 1.1.15 - Kensington Computer Products Group)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{B4A38370-2ADB-46B0-A1B0-0C4A2F7DCA31}) (Version: - Microsoft)
Update for Microsoft Excel 2010 (KB2889935) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{153CD843-3EDC-412C-95B1-F36237DF8415}) (Version: - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{302A8FE3-EBF5-486C-A431-16A1CD914443}) (Version: - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{302A8FE3-EBF5-486C-A431-16A1CD914443}) (Version: - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{4EEA3D3E-989C-4DF4-AB0A-3042C0C12AA3}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2494150) (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{3FCFD88F-4D13-4F38-8625-ABABEA7F61EA}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DADF7E25-FFA4-4D02-BE84-1DAE62C18516}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{287A1E92-9E41-4BC1-8920-B3D0E9220800}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2589386) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{A4F91D60-654C-4892-BFD3-0D41ADA649B6}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{9D69691D-823D-4C3E-9B12-563A3F520366}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2687275) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{0B7744D2-1FDD-4843-9987-7CE11B79F370}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2687502) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0409-0000-0000000FF1CE}_Office14.SingleImage_{7DE7DF97-82FE-4B3A-AB8D-1621F9CC464A}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{35698CB7-AAA2-4577-B505-DBFF504AEF23}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{5AA578BB-759C-40FD-9661-A737C0884541}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{F1A20C69-9FE5-40FD-9CD5-84EABC2EF64A}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2837581) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{334FB202-28D7-4BA4-8BC9-4FE4AB233EA0}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2837602) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{8158D96B-083A-4FE4-8587-B5D0F49FE4B8}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2837602) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{8158D96B-083A-4FE4-8587-B5D0F49FE4B8}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2837606) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{B0D672F7-883E-4279-8E75-D97A5445AB46}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2878252) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{B0DB9F71-E0F7-4FE6-8925-35B860CAC0C4}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2881028) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0C0A-0000-0000000FF1CE}_Office14.SingleImage_{794A0574-4E2F-4D58-B2A0-D7460ACDC85C}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2889828) 32-Bit Edition (HKLM-x32\...\{90140000-001F-040C-0000-0000000FF1CE}_Office14.SingleImage_{C1954E2B-1672-4E5C-B564-F8CB2D08345B}) (Version: - Microsoft)
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{51CCA922-A0CC-47C4-8910-6936D97CAC2E}) (Version: - Microsoft)
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{51CCA922-A0CC-47C4-8910-6936D97CAC2E}) (Version: - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition (HKLM-x32\...\{90140000-001A-0409-0000-0000000FF1CE}_Office14.SingleImage_{DCE104A1-1875-4469-A83D-A5BFA6C4640F}) (Version: - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{2AB483F1-C86E-427A-83B4-23889B03512D}) (Version: - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition (HKLM-x32\...\{90140000-0018-0409-0000-0000000FF1CE}_Office14.SingleImage_{334AA0A1-2BB1-4D74-B66A-2B2C4D9C2C87}) (Version: - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2878251) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{521F54B6-E2E5-462D-946E-8161830DDF18}) (Version: - Microsoft)
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{F9F5A080-AF38-4966-9A6B-C43DCA465035}) (Version: - Microsoft)
Update for Microsoft Visio 2010 (KB2880526) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{7B29D8B8-6A87-496C-A65E-B935E740448A}) (Version: - Microsoft)
Update for Microsoft Visio Viewer 2010 (KB2837587) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{38CF30E4-3348-4BD1-A859-B630C355A56F}) (Version: - Microsoft)
WinZip 14.5 (HKLM-x32\...\{CD95F661-A5C4-44F5-A6AA-ECDD91C240BD}) (Version: 14.5.9095 - WinZip Computing, S.L. )

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 41%
Total physical RAM: 6103.08 MB
Available physical RAM: 3558.09 MB
Total Pagefile: 12204.34 MB
Available Pagefile: 8974.22 MB
Total Virtual: 4095.88 MB
Available Virtual: 3981.44 MB

========================= Partitions: =====================================

1 Drive c: (HP) (Fixed) (Total:455.38 GB) (Free:371.05 GB) NTFS
2 Drive d: (FACTORY_IMAGE) (Fixed) (Total:10.28 GB) (Free:1.52 GB) NTFS

========================= Users: ========================================

User accounts for \\DAVID-PC

Administrator DAVID Guest

========================= Restore Points ==================================

15-11-2014 21:36:50 Uniblue PC Mechanic installation
15-11-2014 21:41:53 Removed H&R Block New Jersey 2011.
15-11-2014 21:44:01 Removed H&R Block Deluxe + Efile + State 2011.
15-11-2014 21:48:13 Removed H&R Block Deluxe + Efile + State 2009.
15-11-2014 21:49:27 Removed H&R Block New Jersey 2009.
15-11-2014 21:50:09 Removed H&R Block Deluxe + Efile + State 2010.
15-11-2014 21:53:20 Removed H&R Block New Jersey 2010.
16-11-2014 03:23:50 Uniblue PC Mechanic installation
20-11-2014 05:06:41 Windows Update

**** End of log ****

MBAMLOG info follows:
Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 11/20/2014
Scan Time: 10:09:59 PM
Logfile: MBAMlog,txt.txt
Administrator: Yes

Version: 2.00.3.1025
Malware Database: v2014.11.21.01
Rootkit Database: v2014.11.18.01
License: Premium
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: DAVID

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 349824
Time Elapsed: 14 min, 5 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)

END OF PART1 OF REPLY

#10 DTNorthrop

DTNorthrop
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Posted 21 November 2014 - 12:25 PM

PART2 of REPLY---

 

I loaded the Malwarebytes Anti-Rootkit program and received a message that the registry value "AppInit_Dlls" was found. I selected "No" to erasing  it. When I got to the scan step I received the message "This version requires you to completely exit the Anti-Malwhere application" so I exited.

 

Rkill log info follows ---

 

Rkill 2.6.8 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 11/21/2014 12:13:14 PM in x64 mode.
Windows Version: Windows 7 Professional Service Pack 1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * C:\Program Files (x86)\HP\Button Manager\BM.exe (PID: 3620) [Mal-GEN]

1 proccess terminated!

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * Windows Defender Disabled

   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001

Checking Windows Service Integrity:

 * Windows Defender (WinDefend) is not Running.
   Startup Type set to: Manual

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * No issues found.

Program finished at: 11/21/2014 12:14:11 PM
Execution time: 0 hours(s), 0 minute(s), and 56 seconds(s)

 



#11 Broni

Broni

    The Coolest BC Computer


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Posted 21 November 2014 - 06:00 PM

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Please run a free online scan with the ESET Online Scanner.

  • Disable your antivirus program
  • Internet Explorer users - Click on this link to open ESET OnlineScan.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on ESET Smart Installer to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Check "Enable detection of potentially unwanted applications".
  • Click Advanced settings and make sure all 4 boxes are checkmarked (two of them are already checkmarked by default).
    Do NOT checkmark "Use custom proxy settings"
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.


My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#12 DTNorthrop

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Posted 21 November 2014 - 10:21 PM

Here is AdwCleaner log ---

# AdwCleaner v4.101 - Report created 21/11/2014 at 20:57:22
# Updated 09/11/2014 by Xplode
# Database : 2014-11-16.1 [Live]
# Operating System : Windows 7 Professional Service Pack 1 (64 bits)
# Username : DAVID - DAVID-PC
# Running from : C:\Users\DAVID\Downloads\adwcleaner_4.101.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\iolo
Folder Deleted : C:\Users\DAVID\AppData\LocalLow\iac
Folder Deleted : C:\Users\DAVID\AppData\Roaming\PerformerSoft
File Deleted : C:\Users\Public\Desktop\eBay.lnk
File Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\eBay.lnk

***** [ Scheduled Tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AF175732-0D59-716D-F757-9F1492D808D9}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{C23B756A-BD9F-4CA6-ADED-17AB8CCF3E8B}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{13086CD4-88B6-45E3-9182-3BC2664199F7}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1FCD7139-C2A3-49AD-8B9E-E82E48AE5DF6}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{319FCB76-1568-4EFA-863B-B03A2B16EB5C}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{4796719D-2B92-47BC-920B-77BCDBDBCB6A}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{64A66B25-A70F-4373-95EF-3A1DB6040B3A}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{6DDA37BA-0553-499A-AE0D-BEBA67204548}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{6FC5F7E0-D65A-465C-B8EE-A5F8E008D6DF}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{731D436C-464C-4F29-BFB2-DE9C458535AE}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{7C89C8A6-991C-4626-9E26-B12EB4D89C04}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{BF227C2C-9D69-4f51-9B20-4B0A70E65EB0}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{EEF00686-CAB8-4885-9CCB-78FF483041AA}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{FDA55C78-736E-4E8A-996C-4A80FC0396FB}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{C23B756A-BD9F-4CA6-ADED-17AB8CCF3E8B}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{C4B22C87-45EF-4F43-89F2-40DB2078864E}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{C23B756A-BD9F-4CA6-ADED-17AB8CCF3E8B}
Key Deleted : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{3BD44F0E-0596-4008-AEE0-45D47E3A8F0E}
Key Deleted : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{3BD44F0E-0596-4008-AEE0-45D47E3A8F0E}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{5DCFFF7D-5A00-4568-92AD-647D6B4C6594}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{acbd5593-e5ee-4c15-b48f-1823ce819dec}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{bbbf3d02-0068-423f-8c68-0fd1c6e50b38}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{3BD44F0E-0596-4008-AEE0-45D47E3A8F0E}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{5DCFFF7D-5A00-4568-92AD-647D6B4C6594}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{acbd5593-e5ee-4c15-b48f-1823ce819dec}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{bbbf3d02-0068-423f-8c68-0fd1c6e50b38}
Key Deleted : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{3BD44F0E-0596-4008-AEE0-45D47E3A8F0E}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{5DCFFF7D-5A00-4568-92AD-647D6B4C6594}
Key Deleted : HKCU\Software\bProtector
Key Deleted : HKCU\Software\YahooPartnerToolbar
Key Deleted : HKCU\Software\AppDataLow\Software\file2linkib
Key Deleted : HKLM\SOFTWARE\Uniblue
Key Deleted : [x64] HKCU\Software\bProtector
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0FF2AEFF45EEA0A48A4B33C1973B6094

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17420


*************************

AdwCleaner[R0].txt - [4720 octets] - [21/11/2014 20:55:53]
AdwCleaner[S0].txt - [4085 octets] - [21/11/2014 20:57:22]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [4145 octets] ##########

Here is JRT log ---

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.3.9 (11.15.2014:2)
OS: Windows 7 Professional x64
Ran by DAVID on Fri 11/21/2014 at 21:44:27.34
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values

Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Windows\\AppInit_DLLs



~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{3BD44F0E-0596-4008-AEE0-45D47E3A8F0E}
Successfully deleted: [Registry Key - Orphan] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{FDD3B846-8D59-4ffb-8758-209B6AD74ACC}
Successfully deleted: [Registry Key - Orphan] HKEY_CLASSES_ROOT\CLSID\{FDD3B846-8D59-4ffb-8758-209B6AD74ACC}
Successfully deleted: [Registry Key - Orphan] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{FDD3B846-8D59-4ffb-8758-209B6AD74ACC}
Successfully deleted: [Registry Key - Orphan] HKEY_CLASSES_ROOT\CLSID\{FDD3B846-8D59-4ffb-8758-209B6AD74ACC}



~~~ Files



~~~ Folders



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Fri 11/21/2014 at 21:47:49.83
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

I had a problem with starting ESET Online Scanner.
I downloaded the program, accepted terms of use and clicked on Start.
All I got was a blank window, no messages or boxes to check.

#13 Broni

Broni

    The Coolest BC Computer


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Posted 21 November 2014 - 11:33 PM

Do this instead...

 

  • Download Sophos Free Virus Removal Tool and save it to your desktop
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program


My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#14 DTNorthrop

DTNorthrop
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Posted 22 November 2014 - 12:54 AM

I ran the Sophos Free Virus Removal Tool and it came up clean, no threats found.

 

You've done a remarkable job in providing me with access to all the tools and I thank you for it.



#15 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
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Posted 22 November 2014 - 09:00 PM

How is computer doing?


My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 





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